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Kazi Nobi
Kazi Nobi
New Member
Oct 29, 2026 10:42 AM UTC
Solved

Removal Of Payload

Dear Figma Support Team,

My Figma Make project’s Payload CMS setup is stuck loading indefinitely, and no Create button appears. My team and I have tried troubleshooting without success.

Project: [REMOVED BY MOD]

My account: [REMOVED BY MOD]
Teammate: [REMOVED BY MOD]
Required sole Payload CMS admin: [REMOVED BY MOD]

Please help remove the stale Payload backend attachment, clear any pending Add Payload Backend operation, and restore the working CMS creation flow.

Please configure [REMOVED BY MOD] as the only Payload CMS administrator, with proper backend-enforced permissions.

Important: Do not transfer project ownership, remove my existing access, or delete any project data. I only want to fix the Payload backend and secure long-term administrative access through my personal email.

This issue is urgent and blocking my work. I would appreciate your prompt assistance.

Best regards,[REMOVED BY MOD]

Celine_
Celine_Solution
Community Support
Oct 30, 2026 12:11 PM UTC

@Kazi Nobi  Hi there, Celine from the Figma Community Support team here, stepping in for Celyn! Thanks for explaining the timing, I understand why the October 31 credit reset and your November 4 hackathon deadline make this urgent.

I’ve added a follow-up note to your support case with the context you shared here and escalated it internally. I can’t confirm a resolution today, but the team will do their best to respond as soon as possible via your support email thread. Thank you for your patience! 🙏🏼

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6 replies

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
Oct 29, 2026 10:30 PM UTC

Hey ​@Kazi Nobi 👋 Thanks for your post. I located your ticket (ID 2228850) It is assigned and an agent should reach out to you soon. Please keep an eye on your inbox (and spam folder if necessary) for the email and any replies from our team. — Jaycee

    Kazi Nobi
    Kazi NobiAuthor
    New Member
    Oct 30, 2026 4:13 AM UTC

    I have created two tickets but they are of the same topic and fixes needed!- 2228802, 2228850. Thanks!

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    Oct 30, 2026 6:27 AM UTC

    Hi ​@Kazi Nobi, Celyn here, stepping in for ​@Jaycee Lewis.

    Thanks for sharing your ticket numbers. I’ve located both tickets (#2228802 and #2228850) and added an internal note to increase its visibility with the team.

    I can also see that a team member is currently looking into your issue. Thank you for your patience while they work through this!

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