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Hi.I’m trying to send a prompt with a kit selectedBut when i send the prompt i have this error: srid_7V3M574S9VZ9R6SPNP0J4VKC8If i try another prompt (“Hello” for example) it’s work but i need to select the kit.Thanks

Hey,I built a plugin, G-paint, a geometric shape grid generator for icons and patterns. The web version is live at https://g-paint.comI want to publish it as paid. There's no Metrics tab or Set up Stripe on my profile (@idanshani), and I've never had an approval email.Fig told me two things: that the "not approving new creators" note applies to paid files and not to paid plugins, and that I should apply through the "selling resources on Community" guide.But that guide has no application in it. The only thing it says about approval is that new creators aren't being approved for paid files.So how does someone actually get approved to sell a plugin? Is there a form, or does it have to be enabled manually on the account?I'm on a Starter plan so email support isn't open to me, which is why I'm asking here.thanksIdan 

안녕하세요저번에 연락드립니다 김리린 학생입니다.일치하는 문제에 처했습니다.이메일을 통해 링크를 인증한 결과학생인증 한도초과가 떴습니다 제발좀고쳐주세요 환영합니다 학생증이랑 합격증으로 인증받았습니다 추가로 더 많은 금액을 얻을 수 있습니다 

Hi Figma team. Our public OAuth app "Brilliant" (client id T0zVTchPUXH62CskPo9xyh) was republished on September 18 to add the library_assets:read scope alongside file_content:read and current_user:read. We use it to resolve published component keys to their library file so imported designs keep their team-library structure. We withdrew and resubmitted today with clearer testing instructions. Brilliant is free to sign up, so the flow can be tested without credentials. The scope change is already shipped behind a flag, so every day in the queue is a day our users import without library links. Could someone confirm the submission is in the queue and give it visibility with the review team? Thank you!!

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I’m exploring ways to visually communicate sustainability and conservation concepts in facility management projects. A clear design system can help explain how services such as energy management, waste reduction, water conservation, maintenance, and responsible resource use contribute to more sustainable facilities.For example, when presenting a project involving the best Facility Services Providers Riyadh, a designer could use simple diagrams, icons, process flows, and before-and-after visuals to show how conservation practices affect a building’s daily operations.What are some effective Figma approaches for presenting environmental or conservation-focused facility management concepts without making the design feel too complex?

Hi everyone,I’m having a billing/seat management issue with our Figma Professional team and would appreciate some guidance.We already had one Dev Seat in our team. We purchased an additional one-year Dev Seat separately because we wanted to add it to the same team and have **two Dev Seats under our existing Professional team**.However, after adding the new Dev Seat to our team, Figma automatically added it as a **monthly Dev Seat ($14.50/month)** instead of recognizing it as the annual Dev Seat we had already purchased.I contacted Figma Support about this issue under **Request #2150425**. However, the response I received only explained why an additional monthly seat was created. It didn't address my actual question about how to add/use the already-purchased annual Dev Seat as the second Dev Seat in our existing team.I replied to the support request to clarify the issue, but I haven't received a response yet.Is there anyone from the Figma Support team or someone familiar with Figma's se

Hello Figma Community,I need urgent assistance regarding my Figma account. I accidentally deleted my account, and I am now unable to access any of my files or projects. These files are extremely important for my ongoing client work, and I’m very anxious about losing them.Details: Account email: (redacted by the moderator due to PII) Approximate deletion date/time: 02/09/2026 Account status: Deleted I’m hoping the support team can help me restore access as soon as possible.I would greatly appreciate any advice, confirmation, or escalation from the Figma team.Thank you for your time and support 

When sharing my prototype with a link, opening it without being logged into figma is leading to the motion timeline animations not playing.Some other details ;Tried this in chrome, firefox, and edge Smart animate components and frame transitions still play This is suddenly effecting all files, even files from weeks and months ago that were working before and haven’t been touched since It’s happening whether I set a password or not It’s happening whether I use a link fromAre you able to advise me as to what might be going on here?Is anyone else experiencing similar issues?Thank you!

This is insane that I can’t leave this forum or find any way to remove my profile from it. The last time this was asked they closed the post from replies and no one had replied.

Hello Figma team,Today I upgraded my team to the Professional plan and accidentally selected annual billing. My intention was to subscribe with monthly billing (1 Full seat).I noticed the mistake right after checkout and have not used the paid features in any meaningful way. I understand that switching from annual to monthly is not possible mid-term, so I would like to request:A refund for the annual charge Help switching my team to the Professional plan with monthly billingAccount email: (redacted by the moderator due to PII) Team name: 보좌관 Invoice number: ZDGAXCJU-0001 Purchase date: September 29, 2026I have also sent an email to support@figma.com with the invoice attached, including my account details. Could someone from the Figma team please check that email and help me with this?Thank you for your help.

Hello, Rename layers stopped working unfortunately.  Platform and version: It is happening on both browser and desktop app. Scope: It's happening on all my files. Timeline: It was working before one or two weeks ago. What exactly are you seeing? I just get a generic error message, it tries to rename and then fails. Error messages: Something went wrong”, see attached. Please assist, thank you!  

Three days and I’m STILL waiting for a response to my support ticket.I changed my account from Pro to Free, and suddenly ALL of my client work disappeared. Years of design work — GONE. My account is showing ZERO files.No warning. No clear explanation. No access to years of work.This isn’t a minor inconvenience. These are client projects and years of professional work.Three days without a proper response from customer support is unacceptable.Customer support… really?! 

I am looking to sign up for the Enterprise Plan and have contacted the sales team twice via the inquiry form, but unfortunately, I have not received any response so far.I would greatly appreciate your assistance in helping me get in touch with a sales representative.It would be helpful if a Figmate representative could reach out to the sales team on my behalf. Thank you in advance!

How can I make sure the finished mobile app looks and works like the original Figma design?

Hello,I’m experiencing a serious issue with my Figma file, all images are visible correctly on the main file (figma canvas) but no longer appear in Prototype/Present mode.This issue is currently blocking my work and has a direct impact on my project, so I would appreciate your help in treating this as a priority.The important point is that the Prototype was working perfectly before I started working with Figma Make. All images, logos, cards, and other visual elements were rendering correctly in Preview/Present mode.  After working on the project, the issue appeared.I initially suspected that Figma Make or my Visual Studio workflow might have caused it, so I tested older versions of the file from before the Figma Make work. However, the same issue now occurs even in those older versions.I have already tested:  * Chrome, Incognito mode and another browsers* Another device* Different networks* Older versions of the file* Removing scrolling and fixed positioning* Clip content OFF* Auto Lay

Error Message:  "Figma cannot not verify that you are not a bot" Continually asks to refresh page

When pasting a shortened link on the first line of an annotation, the edit link preview covers the buttons at the top of the annotation. I either have to add a period to the start of the line or remove the link if I need to delete the annotation or change its category.

Hi, I'm trying to build a list component with slots, and I want to control the items' size from the parent element so that all items are consistent and container logic can be applied.So I've connected the variables on the size for each building block inside the item (icon, title, description...) then I applied the size mode on the parent frame (list compoent)It works well when I change the mode directly, but it resets the content when using the variants. What did I do wrong?I know one solution may be to remove the variants and use the modes directly, but I'd really like to keep the property more visible and easier to track in library analytics.Thank you.

I have 3 images that I am trying to animate on FigmaMotion, a simple change in position to make it seem like they are floating. When I view the preview, it is completely laggy and does not look like what it does in the file. Does anyone have any issues with this? 

My Starter team’s Usage panel shows “20 available” monthly MCP tool calls, but reading a shared design file through the Figma integration in Codex returns a Starter quota-limit error. The upgrade link in the error refers to a different team.Could a Figma Support Specialist arrange a private support case to confirm which quota is applied and its exact reset date and timezone? I can provide account and file details privately.

I have a single text box with multiple lines of text (2 Bed <br> 1 Bath <br> 1,234 SqFt). I have made the “2”, “1”, and “1,234 SQFT” placeholders using the Rechat plugin. The text box is set to auto width and is also generally larger than the text it contains. However, when it is pushed into Rechat, the numbers show above the text (e.g. 2 <br> Bed <br> 1 <br> Bath). I can’t find any logical reason why this would be happening and would appreciate your insight. Thank you!   

Hi Figma Team,I’m following up on my previous post regarding an important Figma file that was accidentally deleted.My previous post was marked as “Complete”, with a response indicating that I would receive support very soon. However, I’m still waiting and haven’t received any response or assistance from the Support Team.This file contains important design work, and I’m still hoping that it may be recoverable. I would really appreciate it if someone from the Figma Support Team could look into this matter and provide an update as soon as possible.I’m happy to share the file URL, account information, screenshots, and any other required details privately for verification.Request: Could the Support Team please review this case and provide an update on whether the deleted file can be recovered?I’d sincerely appreciate an immediate response and positive assistance on this matter.Thank you.

Dear Team,   We are currently experiencing an issue with our Figma prototypes in our production environment.Recently, our prototypes have started loading very slowly and becoming blurry while presenting or sharing them with others. This issue was not occurring previously and started suddenly.    As Figma is being actively used in our production environment, this issue is impacting our normal workflow. We kindly request your assistance in investigating the possible cause and providing a resolution at the earliest.    Please let us know if you require any additional information, such as prototype links, screenshots, browser details, network information, or logs, from our side for further investigation.   We appreciate your support and look forward to your assistance in resolving this issue.  waiting for your reply