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Question

Design file is GONE

  • February 4, 2026
  • 1 reply
  • 20 views
Dusan Nikolic

Hello Support Team,

I am facing an issue accessing a very important Figma design file that is critical for our organization.


We can’t find it at all as of 1 hour back. I’ve tried to check in trash, and in all the other places the guides recommend without any success.

As for when we try to access the file through the link, all we get is the following text:

“
Unable to open file

It looks like there’s an issue with this Design file’s sharing settings.
We’ve emailed the owner to let them know.
“
 

I should be the owner though. I would like to understand:

  1. Who is the current owner of this Figma file

  2. Whether the file has been deleted, moved, or had its permissions changed

  3. Why access is no longer available to my account ([redacted by forum admin/moderator to remove PII])

  4. How to fix this


I can share the link to the design file: 



My support ticket is 1726809.

    1 reply

    djv
    Figmate
    • djv
    • Community Support
    • February 5, 2026

    Hi ​@Dusan Nikolic, thanks for reaching out and providing the file link as well as your support ticket number! 

    My team here on the forum normally isn’t able to assist with File Management, but from what I can see, this file is owned by Jenny M. N.in the Digdir Organization. 

    Right now, it resides in a Shared project in the organization. This usually occurs when a member is removed from an organization, and the files that were in their personal drafts are put into a Shared projects area. Org admins can move the project and its files into an active team, but the files can't be interacted with until this takes place.
     
    I suggest reaching out to your Admin and passing along this guide: View and manage shared projects
    This will show them how to move the drafts into a team that you have access to, and at that point the file ownership can be inherited by someone who already has the proper role on the file.

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