Design file is GONE

Hi ​@Dusan Nikolic, thanks for reaching out and providing the file link as well as your support ticket number! 

My team here on the forum normally isn’t able to assist with File Management, but from what I can see, this file is owned by Jenny M. N.in the Digdir Organization. 

Right now, it resides in a Shared project in the organization. This usually occurs when a member is removed from an organization, and the files that were in their personal drafts are put into a Shared projects area. Org admins can move the project and its files into an active team, but the files can't be interacted with until this takes place.
 
I suggest reaching out to your Admin and passing along this guide: View and manage shared projects

This will show them how to move the drafts into a team that you have access to, and at that point the file ownership can be inherited by someone who already has the proper role on the file.

Hi there,

I'm also trying to access a design file that I should be the owner of, but I'm getting the following message:

"Unable to open file. It looks like there is an issue with this Design file's sharing setting. We've emailed the owner to let them know."

Here is the link to the Figma file 

The problem is that I am supposed to be the owner of the file, so I'm not sure why it's blocking access. 

Thanks in advance for any help.
Harris

​@H.A It could be the case that you are not the owner in this case. That was the case for me at least.
What we had to do ended up being (after a talk with support):
1. Reintroduce editing permissions (license) for the old teammate
2. Have them move the file from their draft folder into a shared repo
3. Change the file owner to myself

After that everything worked fine again.
Anyway, since you have the link to the Figma file, I’m pretty sure you’ll get an answer to your issue soon enough.

All the best!

Hi ​@H.A, thanks for providing the file link! 

The solution proposed by ​@Dusan Nikolic is correct. You are actually not the owner of this file.

The file has not been deleted, but the current file owner is Sofia. Does that name sound familiar?
 
If you previously had access to this file and suddenly lost it, the file owner previously had a paid seat in the organization and was recently downgraded or removed by an admin. As a result of this downgrade, any files they had shared are no longer accessible to anyone except the owner.

To regain access, we recommend contacting the file owner directly. They can proceed in one of the following ways:

1. Request a role upgrade in their organization
   • The file owner can request an upgrade.
   • An organization admin will be notified and can approve or deny the request.
   • Once upgraded, the owner can re-share the file with you.
   • Request upgrades in an organization (for the file owner)
   • Manage organization role upgrades (for the admin)
2. Download and share a local copy
   • The file owner can download the file as a .fig file and share it with you so you can import it into Figma.

Hope this helps! But if you have any further questions or concerns, please let me know. I can try to help get you connected with our support team.

Hi, my team can no longer access a data vis palette document
 we all get this error message

"It looks like there's an issue with this Design file's sharing settings. We've emailed the owner"

we can still access other palettes made in the same way and our product support team has confirmed it is not in the global trash

Its important we regain access to this asap, please can you help?
Thanks very much

Thanks for your post, ​@Gerry Fletcher - I just moved your post over to a thread regarding the same issue. Can you check out the solutions that ​@djv provided? Generally speaking, it sounds like the owner of that particular file was removed from an organization, so I’ll quote it here for you:

Let me know if you have trouble. While we can’t assist with file ownership issues here in the forum, I can help create a ticket with our support team for further investigation if needed.

Hello, thanks for your help so far
can anyone please tell me how to check the owner of a missing figma file?
Thanks

Hi ​@Gerry Fletcher , unfortunately the file URL alone won't give you much information about the owner. Usually, the easiest way to find a file owner as an Admin is through the Share modal, where the owner is listed at the top (but since you can't access the file right now, that's not an option here.)
 

As Adam mentioned, we can create a support ticket on your behalf so our team can investigate further and check the settings. I've sent you a DM with the next steps! Please check it when you can, thank you 🙏