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I downloaded figma recently and tried to access educational plan. I verified myself and app sent me a confirmation that everything completed. But when i try to create a team using educational plan, there aren't any options for that, and when I'm clicking “professional” there also only information about payment. Please help me 😭

i am creating an experience where a client can add a product through the use of a modal that has numerous multi-selects and needs to be able to expand in height depending on what the client selects. with that being said this is how i have the interaction wired. if i add a the “background” to the overlay, the modal locks and you can not even scroll up to see the modal information. i have also selected “reset scroll” and when clicked it never rests to the manual positioning. is this a limitation or and error on my end. the odd thing is if i deselect the “add background” i can scroll up but the page does not auto rest the scroll on click….any help on this would be amazing 

Need help understanding an unexpected Figma Professional billing chargeHi everyone,I’m a Junior UX/UI Designer at my company, and I’m trying to understand an unexpected charge on our Figma Professional plan.Here’s our setup:* We have a Figma Professional plan that normally costs us around $60 per month.* There are 3 designers working on the Professional team:  * 1 Senior UX Designer, who is the admin/owner  * 2 Junior Designers, including meThe two Junior Designers are not admins and do not manage the Professional plan, billing, or seats. We simply work on the files under the Senior UX Designer’s Professional team.Recently, for a design-related task, I gave our **Product Analyst Edit access to one specific Figma file for approximately 10 minutes.The Product Analyst was not previously part of our Professional team or one of the 3 paid seats.After that, our company was charged $96.13 instead of the usual ~$60.My CEO and Senior Product Head believe that the additional charge happened beca

I’m trying to set an animation to play only once instead of looping. I can do this in the Motion playback by using the “Play once” toggle button and it looks good there, however when I go into Preview mode it keeps looping. I’ve also tried adding several seconds of dead time to my animation in the hopes that the user wouldn’t see the loop, but that doesn’t seem to change the loop time. Has anyone encountered this, or know of a fix?

When viewed in Presentation mode my Figma slides are showing purple text like in the screenshot: Is this a bug? How do I get rid of it? Thanks! 

Hi Figma few days ago I downgraded my subscription plan from 1 dev seat of a progressional plan.Regarding my decision and non-intended September subscription continuation it charged me a for a seat even tho I see the subscription was cancelled.==== RECEIPT INFO =====Invoice ID: in_1U6mgCIvcqWR3dFDVJoWRit9Team: MainStart: Aug 21, 2026End: Sep 21, 2026Total: $16.50 USD==================Also I did not use the feature after cancellation if that matters. Thank you.

My account got hacked and I got kicked out - they changed the email address.I tried recovering it through support, but now they’re not answering me and hasn’t answered for months. I don’t think that they believe that is was my account, but I have sent so much documentation that they never responded to… I really need help as a lot of my work and also personal information is in files on that account. I’m really worried right now.I’ve created a new Figma account, using the same, original email address from the stolen account… I still have access to the email and I’ve written support from said email… But it doesn’t seem to matter. English is not my first language, so sorry if I’ve written this a bit messy...Please help… I’m getting desperate.. Kind regards Nadja

I’ve connected a custom MCP server connector and the Connect goes through, manage shows correct list of tools and I can set whether each needs permission to use or not. But when I try to use the connector, I get back that Figma fails to load any tools. I’ve used the same server with Claude and Codex and works there. Any ideas what could be the problem? Is there any special steps to add the connecter to session (I’ve used the +-button). Here’s what Figma AI says about the connector.The OINO.cloud server has no listed resources. MCP servers expose tools separately from resources — I can only list resources via my available tools, not enumerate the tool definitions directly.PS. talking about the browser-Figma.

(case: 2094795)Hi everyone,I am hoping someone can tell me whether this is fixable and what theusual path is.My account had two teams with almost identical names: "AURORA STUDIO"in capitals, which was my paid Professional team on a yearly plan, and"Aurora Studio" in lowercase, which was a leftover free Starter team.Having two nearly identical teams next to each other was annoying, soyesterday I set out to delete the free Starter one.After that, both teams were gone and I could not log in with my emailaddress any more. Assuming my login was broken, I signed up again withthat same address. The signup went straight through and gave me a new,empty account on the free plan. From what I have read here, that is onlypossible if the original account no longer exists, so it looks like Ideleted the entire account rather than just the free team.My yearly Professional subscription was never cancelled and is stillrunning. So I now have a paid plan that is not attached to any team anymore, and a new

Hey there,The ai Agent button is gone. I’m on EDU plan. please help me. Credits display as 3000 available.Thanks for your help!

I'm currently using the Figma Education plan. I recently moved my design file into a Team workspace, but I noticed that the AI agent beta button has completely disappeared from my toolbar in Figma Design.Are there specific limitations for Education teams regarding the AI agent beta, or am I just missing something in the settings?Thank you so much for your help! Have a great day!🙏🏻 

Why the folders always change the sorty configuration, it must save the previous selection….

When I open a comment in a design, then click the three dots and “Copy link” I would expect that when someone clicks that link, he’s not only taken to the corresponding place in the design but also the comment where I created the link from will show. So I see 2 options here:  disable “copy link” function in the comment section if it is not opening the comment but only points to the underlying design - just allow “Copy link” on the design itself. (Better option) The link should contain information about the comment itself and open the comment from which the link was generated. Otherwise, especially when multiple comments are on the screen, no one will know what was referenced here.

How do I change the website URL?

Hello Figma Support,I cancelled my Figma subscription before the renewal date. However, my credit card was still charged despite the cancellation.Please review my account, confirm why this charge was made, and issue a full refund to my credit card. I would also appreciate confirmation that my subscription has been completely cancelled and that no further charges will be made.Invoice ID: in_1U9L0DIvcqWR3dFDq8OnWzKzTeam: Aykut Çegen's teamStart: Jul 28, 2026End: Aug 28, 2026Total: $22.45 USDI can provide the payment receipt or credit card statement if required.Thank you for your assistance.Kind regards,Aykut Çegen

Hi Figma Support,I’m having an issue changing the email address associated with my Figma Education account.My current account uses my university/education email address, which will soon become unavailable. I’m trying to change it to my personal email address.The process works normally until the final verification step:I go to Settings > Account > Change email. I enter my new email address. Figma sends a confirmation email to the new address. I click “Confirm email address”. Figma asks me to enter an email address and password. I have tried entering the new email adress with my current Figma password, but Figma says thet the email/password combination is incorrect. I have also tried entering my current Figma credentials, but it also says that the email/password combination is incorrect.I have already verified that my password is correct by logging out and successfully logging back into Figma with my current education email and the same password. I have also changed my password and

в чем причина? и как войти???

Is there anyway to bring back the black background for the figma icon?

Вчера всё было нормально, сегодня не на сайты фигма, не в программу на ноутбуке зайти не могу, уже и закрывал и открывал по новой, перезапускал через reset figma and restart, в чём проблема, подскажите как решить потом что раздав интернет через телефон, программа заработала, но скорости телефонного интернета не хватает, а через домашний wi-fi так и не работает, хотя вчера всё было нормально.

Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything. 

Just tried Figma Motion and animations work great when tested on standalone screens. However, there's a noticeable issue when a page transition is triggered via an interaction (e.g. clicking a CTA): the final state of the animation briefly flashes (~0.5s) before snapping back to its initial state and playing. This creates a visible glitch every time you navigate between pages. Hope this gets looked into! Additionally, there seems to be a bug with overlays: animations don't appear to trigger when placed inside an overlay. The animation simply doesn't play.

你好，我发帖是因为我的 Figma Professional 订阅遇到了一个非常令人困惑的计费问题，我想知道是否有人遇到过同样的情况。我最初购买了一个 Professional Collab 席位，按年计费，价格为 5,940 日元。我并非有意购买全价座位，也并非有意授权付费升舱。然而，我的 Collab 席位后来被更改为正式席位，并且在 2026 年 8 月 28 日，Figma 向我额外收取了费用：座椅调节：23,400日元 税费：2,340日元 总计：25,740日元发票号：9TDJEPRF-0003在管理员面板中，“已满席位”显示如下：“这个人当管理员的时候就进行了自我升级。”问题在于，我并非自愿支付25,740日元进行升级。我也不知道究竟是什么操作触发了这次升级。我已经开通了支持工单#2098020，并要求 Figma 告诉我触发 Collab-to-Full 升级的确切日期、时间和操作，并退还 25,740 日元的费用。当我试图解决这个问题时，情况变得更加混乱了。发现收费后，我尝试将座位从全背式改为协作式，因为协作式是我最初购买的座位类型。我预期订阅状态会从以下位置恢复：专业年度完整版 → 专业年度合作版但事实并非如此。然而，Figma 将我的帐户更改为：我被分配了1个月度协作席位而我现有的：1 个年度全席位空出/可用因此，在尝试降级之后，我的计费配置实际上变成了：年度全席位——未指定月度协作席位——分配给我这完全不是我的本意。我原本并不打算购买新的月度席位，我不明白为什么将我的席位改回 Collab 后，会创建一个单独的月度订阅，而不是恢复我原来的 Collab 年度席位。我最初的订阅内容很简单：1 个专业年度合作席位 — 5,940 日元/年我希望 Figma 能恢复的是：我的账户已分配 1 个专业年度协作席位0 个额外月度席位并退还意外产生的 25,740 日元全座位升级费用。我已经将所有座位审批设置更改为：手动批准座位为协作、开发和完整席位设置，以防止将来自动批准席位请求。我希望 Figma 能就以下问题作出澄清：究竟是哪个用户操作触发了最初的 Collab 到 Full 升级？ 为什么我明明没有购买全价座位，却被收取了 25,740 日元的费用？ 为什么将 Full 改回 Collab 后，会创建一个新的每月 Collab 席位，而不是恢复我现

Hello ! I’ve been working hard to create a skill thad teach agents to work with some of the most importants UI guidelines at my company.I’ve zipped it as a .skill file as it’s usually done to share and install skills.Figma seems to not accept this format. Any way to fix that ? 

Hello everyone!I’m facing a problem with the endless loading of projects in the desktop version of Figma on macOS 27. There are no errors; other projects were opening for a while, except for one project, but now everything has stopped working altogether. Everything opens fine in the browser. There were no prerequisites for this, and I can’t figure out what caused everything to break. I cleared the cache, rebooted, and didn’t use a VPN. Also, I don’t understand why the desktop version isn’t working. Has anyone encountered this?

어제 실수로 상위 플랜을 결제해 버렸는데 이전 버전으로 돌리고 싶습니다.