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안녕하세요프로페셔널 플랜 월 결제 예정이였지만, 잘못 선택되어 연결제로 결제 되었습니다.결제 취소 및 환불 가능여부 확인 부탁드립니다.감사합니다.

Hello SheerID Support,I am a student from Indonesia trying to verify my student status for Figma Education using my official school email issued by the government (belajar.id).However, due to a technical error on the website during my previous attempts, I am now blocked by the error message: "Verification Limit Exceeded".I believe I meet all the requirements for the Figma Education plan. Could you please review my case and reset my verification attempts limit so I can try again?Thank you for your assistance.

File opens as view-only even though I am the file OwnerThe file is not in a team; it is in drafts / no teamBanner says: an admin needs to update your seat so you can editWhen I select Ask to edit, it changes to Request SentNo request email arrives, and I should not need to request access to my own fileI have been editing this project for over a yearExpected result: the file should open in edit mode for my accountActual result: I am locked out of editing my own file

Before today, I could select an image, draw a closed vector shape in it, and use Paint to remove or add the image fill within that vector shape. This allowed me to cut out parts of an image using vector geometry, without using a mask.For example:1. Select an image.2. Enter vector editing.3. Draw a closed vector shape over the desired area.4. Use Paint to remove/add the image fill inside that vector shape.If the vector shape was not closed, Figma simply would not allow the fill operation. It did not switch to Crop.Now, when I select Paint, Figma immediately switches to Crop → Custom. The vector shapes can still be created, but I can no longer use Paint to edit the image fill through those vectors.This is particularly important because I have existing Figma files where image cutouts were created using exactly this workflow. They were made with vector geometry, not masks. The objects are still clearly vector-based, but I can no longer edit their image fills using the previous method.I als

교육용 계정을 생성한 후 계정을 실수로 삭제했습니다. 같은 이메일로 계정을 다시 생성하려고 했는데 ‘요청에 실패했습니다’ 라고 나옵니다. 계정을 복구하거나 같은 이메일로 계정을 다시 생성할 수 있나요? 제 계정은 [redacted by moderator to remove personal information] 입니다.

Hi Figma team,I'm trying to verify for the Education plan and SheerID keeps returning "We couldn't continue your verification — We're unable to verify you using the information submitted." I've attached a screenshot.  What I've already tried:- Verified while logged into the correct Figma account- Used my own personal computer, no VPN- Cleared cache and cookies, then retried- [Add anything else you tried]I'm a currently enrolled student and can provide student ID or enrolment documentation if that helps. Could someone advise on the right next step, or escalate this if my school's records need updating on SheerID's side? im trying it after each 2 day but still facing same.Thanks in advance. 

Hi! Apparently I pressed some keyboard shortcut and the names of my frames became very small. They are like this in all files, nothing helps to bring everything back.Please help me fix this  

Dear Figma Support Team,We are currently using Figma for Jira v1.0.16-AC on our Atlassian Jira Cloud instance. The app is currently flagged as "Legacy" in our Atlassian Admin panel, and there is no Update option available on the Marketplace.As Atlassian has announced the end-of-support for legacy app platform frameworks in January 2027, we need to understand Figma's roadmap for this app.Could you please provide: Is Figma for Jira being actively maintained and migrated to the Forge platform ahead of the January 2027 deadline? If yes, what is the expected release timeline for a compliant version? If the app will not be updated, is there an official alternative or replacement you recommend for embedding Figma designs in Jira? We would appreciate a response by end of September 2026 to assess our options in time.Thank you for your support.Best regards,Majd RekikHanseVision GmbH

"Make an image" only generate 1:1 square‑format images by default. It can’t generate images in different aspect ratios, like 16:9, 4:3, vertical and other sizes.When you request other ratios, the output comes out inaccurate with noticeable deviations, which hurts practical usability.It really needs built‑in options for various aspect ratios, plus proper support to match the ratio requested in prompts.If there is any existing way to generate images with your desired aspect ratio, please let me know. Thanks!

Hi Figma Support,I'm unable to create a GitHub repository from Figma Make.The error is simply:"Could not create repository"I have already tried the following: Disconnected GitHub from Figma Make Fully closed Figma and the browser Opened a fresh Microsoft Edge session Reconnected GitHub Re-authorized the Figma GitHub integration Tried creating a completely new repository name, including "john" Confirmed that the repository name is not already in use The same "Could not create repository" error occurs every time.My Figma Make project is approximately 28 MB, so the project size is relatively small.I previously also saw 400/403/404 errors in the browser console related to the Figma Make/GitHub integration.Could you please check whether there is an issue with the GitHub repository creation API or my Figma account's GitHub integration and escalate this to the Technical Quality team if necessary?Thank you.

My Figma updated from the old Edit Content panel to the new Bulk Edit view. When opening Bulk Edit, every single layer appears, whether it’s editable or not. The non-editable fields can’t be interacted with, while the editable ones can.Right now, I have to horizontally scroll through all fields just to find the editable ones.I know you can manually filter and unselect fields in Bulk Edit, but is there a way to configure this at the master template level so those settings apply to anyone who uses the file in the future?

Hi,We are having trouble with connected folders.Setup:We are on Enterprise and we host the connected folder The connected folder is shared with our client's product team The client is on an Organization plan with paid Full and Dev seatsWhat happens: when the client's users join the connected folder, a guest seat is created for them in our organization. When their developers then use the Figma MCP server, they hit a rate limit almost immediately and get a 429 response.Our reading of it is that the rate limit is being calculated from their guest seat in our organization rather than from the paid seat they hold in their own plan.Questions:Why does joining a connected folder create a guest seat in the host organization at all, when the documentation says each party works based on the seat they hold in their own plan and the host is not billed for external users? When an external user works in a connected folder owned by the host, which plan and which seat determine their MCP and REST API r

Any Blend mode (like Overlay) resets to Normal when any element with a solid color variable is Duplicated, Copied or Moved. This has thrown my whole design in disarray, I use them in many places (buttons, badges, tags) and all the components become solid colors instead of Overlays

does the limit of the timeline in motion only stops at 2000ms? if so then what’s the point of having an ability to zoom out all the way above 20000ms?(edit) nevermind, apparently there’s a form right beside the current timeline position to choose the max duration for it, it's just for some reason written in grey, i thought it’s unclickable

The "Widget" sub nav item in the community page is redirected to White boarding whereas it should be pointing towards widgets page. The listing is all widgets but the titles and breadcrumb redirects to Whiteboarding.

Hi Support@FigmaI have been wrongly charged for subscription amounting to $68.33 even though i already canceled it prior. My plan shows starter plan but i am still charged for this cycle. Request you to please refund it. I am in no requirement for paid plan for now. Attaching the receipt for same. Kindly request you to process my refund[screenshot redacted by moderator to remove personal information]

Hi , we have an user that is reporting problems to log in Figma. She is requested to add the verification code but she never receives it. I think this is related to this known issue  

Howdy, I keep getting persistent Figma AI errors no matter what I do. Can y’all help me out?A screenshot of an error with Figma AI 

How can I remove education plan from my account immediately? I have checked all the settings but unable to find an option.

Hi Figma Community,I’m having an unexpected billing issue with my Professional plan and I’m hoping someone can help me understand what happened.My Professional subscription normally costs $20/month, and I have been paying that amount normally. However, my latest invoice is $36.77.The invoice shows:$16.77 — Prorated Professional Full seat, Aug 13–Sep 8, 2026 $20.00 — Professional Full seat, Sep 8–Oct 8, 2026I have not paid this invoice yet.I don’t remember intentionally adding another Professional Full seat or making a subscription change on August 13. I would like to continue using the Professional plan at the normal $20/month, but I don’t understand why the additional $16.77 charge appeared.I have already contacted Figma Product Support about this issue and am currently waiting for their response.Could someone please help me understand what might have caused this additional prorated charge, or advise me on what I should do before paying the invoice?Thank you!

Hello Figma Support,I purchased a Figma Professional monthly subscription on August 7, 2026, intending to use it for only one month, from August 7 to September 7, 2026.I noticed that the subscription automatically renewed on September 7, 2026, and I now have an open invoice of $23.60 for the period September 7 to October 7, 2026.I did not intend to renew the subscription for another month, and I have not paid this invoice.I have now cancelled my Professional subscription so that it does not renew again.Could you please cancel/void the open September 7, 2026 invoice of $23.60 and confirm that I will not be charged for this renewal?Thank you.

안녕하세요, Figma 지원팀.최근 결제된 **9월 구독료에 대해 환불을 요청드리고자 합니다.저는 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다. 실수로 시트를 누르면서 다시 풀시트로 활성화가 된 거 같습니다.9/8 오늘 갑자기 풀시트로 바뀌면서 결제가 되었고, 풀시트는 다시 구독취소해둔 상태입니다.그리고 이런일이 또 일어날까봐 기존에 있던 결제정보도 삭제 요청드립니다.하나카드 6715에 대한 환불과 결제정보 삭제 요청 부탁드립니다. 토큰은 쓴적도 없고 풀시트로 변환도 누른적 없습니다. 

Subject: Urgent: Unexpected charge and missing subscription cancellation buttonHello Figma Support Team,I am reaching out because I was unexpectedly charged for a Figma subscription today, and I cannot find any options to cancel it or manage my billing within my account interface.Here are the details of the issue: My Account : (redacted by the moderator due to PII) Date of Charge: September 8, 2026 Amount Charged: $20.00 Last 4 Digits of the Card: (redacted by the moderator due to PII)Currently, my account dashboard shows that I am on a free/Starter plan, and there is no "Cancel plan" or "Downgrade" button available in any of my team settings or billing sections. However, the money has already been deducted from my card.Please assist me with the following:1. Locate the active paid subscription or team associated with this payment.2. Cancel this subscription immediately and disable any future automatic renewals.3. Issue a full refund for this unexpected charge, as I did not intend to re

Hi, I’d like to remove the Education status from my Figma account and switch back to the Starter plan. Please help me revoke my Education status.

Hello Figma Support Team,I am following up again regarding Support Ticket #2101430, as we have still not received a resolution.This is now a high-priority business-impacting issue. Our subscription has 6 Full annual seats that have already been paid for, but our account/team access has been blocked due to a separate outstanding charge related to an accidentally added additional seat.The additional seat has already been removed, and Figma has confirmed that our subscription is currently configured with 6 paid Full annual seats.However, despite having paid for these 6 seats, our team is currently unable to access Figma. This is directly affecting our ongoing design work, project timelines, and team productivity.We understand Figma's position regarding the outstanding invoice. However, our immediate concern is the blocking of access to our already-paid subscription.We request that this issue be treated as HIGH PRIORITY and reviewed by the appropriate Billing/Account team immediately.Pleas