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Hello Figma Support team I received an email this morning that u have been charged $167.70 for my monthly subscription which I never opted for I was not aware of this transaction I never requested for it I can remember subscribing for one year last month not monthly Please I need immediate refund I never asked for it I never gave permission for this transaction. 2251464Thank you for your assistance.Best regards,  Okolie uchenna 

Good morning,I am contacting you again regarding an issue with accessing Figma Education, for which I already requested assistance last week but unfortunately have not yet received a response.The Figma Support Team redirected me to  SheerID, but I never received a response from them.I am currently still a student at Politecnico di Milano and should therefore be eligible for the benefits offered through the Figma for Education programme. However, whenever I try to complete the verification process, I receive the following error message:"This offer may have already been used or attempted."I have already reported this issue to the Figma Support Team, who confirmed that it is a recurring error and advised me to contact you directly in order to resolve it.I would kindly ask you to look into my account and let me know how I can proceed to gain access to Figma Education.I look forward to hearing from you and thank you in advance for your time and assistance.Kind regards,Sveva

For a change of 10 Variables - the Agent used +1300 Credits (+Error in first run, consuming 800 Credits)!Its a total use of +2000 Credits for - 1 Prompt - that is rather a low effort/severity. Its nearly half the amount of the monthly budget of 4250 credits.Whats your experiences? 

Hi everyone,I'm hoping someone from Figma Support or the community can help me with a billing issue.My company originally purchased a Figma subscription through a third-party reseller under a company contract.During the usage period, I had an additional payment requirement that wasn't covered by the original arrangement, so I added my personal bank card to the Figma account to pay for one month.After that, I stopped using the service and informed the reseller that I did not want to continue the subscription.However, my personal card remained saved in the account, and I was recently charged for another full year automatically.To clarify, I can still log in to my Figma account, but I no longer have access to the company email address originally used to register the account.I've already contacted Figma Support and opened a ticket (#2248983). I've explained the situation and provided my personal email address.I'd really appreciate some help with the following: Is it possible to review and

I’m trying to open a link but get a message “Unable to open file” - Looks like there’s an issue with this design file’s sharing settings. Can it be that it’s accidentally has been deleted or moved somewhere? How do I go back in history to find this Figma board?

Hello Figma Support Team,I'm writing to find out why my account has been restricted. I'm currently unable to share any of my Figma files, which is preventing me from working. I've had this account for more than 6 years, and this restriction is affecting my ability to do my job. I'd appreciate it if you could look into this and let me know:1. The specific reason for the restriction2. What steps I need to take to resolve it3. How quickly this can be fixedAccount email: (redacted by the moderator due to PII)I need this resolved as soon as possible since I rely on this account for work. I have already sent several emails to support with no response and this is severely affecting my work. Thank you for your prompt attention to this matter.Best regards,Paula

안녕하세요, Figma 지원팀.기존에 Figma 풀시트 3개를 구매했는데, 10월달에 실수로 풀시트 1개가 추가되어현재 총 4개로 등록되어 있습니다.추가된 풀시트 1개의 취소를 요청드립니다. 확인 후 처리 부탁드립니다. 감사합니다.

Hello Figma Support Team,I'm experiencing a persistent image-loading issue with my Figma Make website.Website: https://equity-brim-84210996.figma.site/Problem:Eight JPG images used in my photobook gallery fail to load on the published website. The gallery displays broken image placeholders instead of the actual images.What I've verified: All eight JPG files exist in src/assets/photobook/ and can be opened in the Figma Make editor. The images are imported into src/ChapterGallery.tsx using standard Vite imports. The project builds successfully. Chrome DevTools shows that requests for the generated JPG asset URLs return HTTP 200 OK, but with Content-Type: text/html instead of image/jpeg. Opening one of these JPG URLs directly in Chrome displays the website's homepage instead of the requested image. I've updated and republished the website multiple times, but the issue persists. Other images on the website load correctly. Expected behavior:The JPG asset URLs should return the a

Hello. Our project is currently undergoing a brand pivot and for that reason we are no longer in contact with the old UX/UI team. The design with id xO9szBDTwnwnv1pK1rgPHL used to have three pages but we currently only have 1 called Dev Space. This means we only have the flow between screens but not the Design System and illustrations that the company owns. After using the MCP we have found that the old designer deleted them back in January 2026. We have a copy of the project from March onwards so those pages have been lost to us and the designes says he cannot see them even though through Revision History we can see the history inside the folder owned by the former UI. Because we had a free plan, we cannot access the history so far back so we would like to recover a version of the project that includes the 3 pages so we can copy them into our current project so that the new designers can work on new interfaces with them.

When I create a component set from a motion frame it does not behave correctly anymore and starts to loop even though the components are all set to play once.It only has an on click tigger to go to the next motion component.  

PLEASE fix the bug that make the AI agent popover unable to be closed. I keep hitting the button accidentally and there is no way to close or exit it unless I close the tab and re-open.

Hi Figma team,I submitted three plugins for Community review and they are still "In review" with no email:- Manshur Theme Builder [redacted by moderator to remove personal information], submitted Oct 12- Variable Studio [redacted by moderator to remove personal information], submitted Oct 12- Populator [redacted by moderator to remove personal information], submitted Oct 18That is 2 to 3 weeks, past the usual 5 to 10 business days. I've checked spam and found nothing. I also emailed support@figma.com, but only received the automated billing reply.Could someone check their status, or let me know if anything is blocking approval?Thanks,Pooya

Hi Figma Community,Does anyone know how long Figma's billing support team typically takes to respond to urgent requests?Our Figma Organization is currently locked due to an outstanding renewal invoice. We've contacted support to request a reduction in our paid seats and an updated invoice, which we're ready to pay immediately once the changes are made.Unfortunately, we cannot access our organization or design files while this issue remains unresolved.Our biggest concern is that our client needs to access our Figma files tomorrow, November 9, at 8:00 AM (Saudi Arabia time).Has anyone experienced a similar situation? How long did it take for Figma Support to respond? Were they able to reduce your seats and issue a revised invoice while your organization was locked? Is there a faster way to reach the billing team for urgent cases? We would really appreciate any guidance or assistance from Figma staff, as this is now affecting our client deliverables.Thank you!

Hi guys, I subscribed to figma not because I just wanted to use Figma Make. I thought the AI worked for designs as well, just like https:sleek.design, but unfortunately for me, what is made, can’t be edited on Figma Design. How do I cancel this subscribtion. It’s been taking almost £22 from my account monthly - no matter what I do.Many thanks.Abe

Hello, I am experiencing an issue with Figma Make that started after my Education plan expired and my account was downgraded to the Starter plan.Issue descriptionAll my Figma Make files fail to load. The editor appears briefly for around 1 to 2 seconds, then displays this error:"Couldn't load Make. Try checking your network connection or refreshing the page."This happens with all my existing Make files, as well as newly created ones. The affected files are located in Personal Drafts.Troubleshooting already performed Tested using my regular internet connection and a mobile hotspot. The issue persists on both. Checked Figma network compatibility using both checks:https://check-network-compatibility.figma.site/https://check-network-compatibility.makeproxy-c.figma.site/ Both checks reported that the required network connections were accessible. Refreshed the page and tested multiple Make files. The same issue occurs across all of them. Additional account informationMy Education plan ex

Hi! My organization has limited the use of AI to just the protected environment Copilot 365 has to offer. I can use Copilot Studio, which provides Agents with ‘tools’ to access a range of MCP servers. Figma, sadly, is not one of them.If I attempt to add a custom MCP server for Figma to Copilot Studio, it fails on authentication. I’ve seen other posts on the forum about the issue as well. According to Copilot this issue is caused by Figma not allowing Copilot to authenticate. Since Microsoft has such a large audience using their apps, it would be great if Figma allowed Copilot 365 to also access to authenticate.Would it be possible for Figma to add/allow Copilot 365?Thanks!

Hi Figma Support,I need help recovering files from my former organization email account. My employer deactivated the account, and I can no longer reach the files I made with it, including my portfolio work. The prototype link I had now gives me an error too.The file contains my own portfolio work, and it's the only copy I have. I'm only asking for this file, not any other company files.I understand the file probably now belongs to my former organization's Figma workspace. Could you help with any of the following?1. Contact the organization's Figma admin and ask them to share the file with my current account or send me a .fig export.2. Tell me who now owns the file, so I can ask them myself.3. Let me know about any other recovery option that might apply.I'm happy to verify my identity or provide any extra details. Thank you for your help! 

I submitted my plugin for review almost 11 days ago now , and as of today (NOV 2nd) I still haven't received any feedback from the Figma team. No emails , no approvals its like am completely in the dark.That's over 11 days of waiting, while the submission form indicated a turnaround of 5-10 business days.i dont think it is but , can any one share if this wait time is normal right now, or should I follow up somewhere specific?

Hii!I’m currently on the professional plan and paying annually but i need to switch to monthly payments.How can I please do that? Thank you!

안녕하세요월간으로 결제했어야하는데 연간으로 결제가 되었습니다.이미 메일로 지원요청드렸는데, 토픽 추가로 남깁니다. 환불 요청드립니다. 

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

Cobrança indevida mesmo após cancelamento, fiz o cancelamento do meu plano dia 16 e recebi o e-mail confirmando que não seria mais cobrada após dia 20 de outubro, porém, continuam me cobrando. 

My team is locked and cannot reverify my education plan.

Hello Figma Support,Please open a bug ticket and escalate a reproducible FigmaAgent memory-retention issue to the engineering team. During normal use, figma_agent reached about 4.7 GiB after running for over four days, and my 16 GiB Mac became very slow. Restarting the helper released the accumulated memory.Environment- Component: local font helper, executable figma_agent, bundle com.figma.agent- macOS 27.0, build 26A5425a; Apple Silicon (arm64); 16 GiB RAM- FigmaAgent 126.10.13, protocol version 24- Installed Figma desktop app: 126.9.11; the desktop app was not running during the controlled reproduction- Font cache: 3,973 font files, including 3,307 activated through SandollCloudControlled reproduction (no Figma document edits required)1. Start FigmaAgent and measure its physical footprint.2. Repeatedly issue this normal font-enumeration request:   curl -s -H 'Origin: https://www.figma.com' http://127.0.0.1:44950/figma/font-files > /dev/null3. Measure footprint and heap object coun

I have cancelled my subscription, yet I am still being charged via the payment method I registered.