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Hi everyone,​I'm having trouble reverifying my Figma Education status and hoping to get advice or assistance from support/community members who have faced a similar issue.​I submitted the required documentation to confirm my current enrollment, but my application was rejected, and I have now reached the maximum number of automated submission attempts via SheerID.​Documents Submitted:​School ID: Provided (note: my university does not print expiration dates on physical IDs, which SheerID lists as an unacceptable standalone document).​Certificate of Registration: Submitted for the current semester showing my active student status, full name, and institution details.​Tuition Receipt: Submitted to show proof of payment and current term enrollment.​Despite providing official documents showing my active enrollment for this term, the automated system flags the attempt as insufficient or expired, likely due to the lack of an expiration date on the ID card itself.

Hi, I’m having trouble verifying domain ownership of a 2nd domain we own. Our 1st domain is verified - everything worked correctly. Here’s what I’m trying:Company admin > Settings > Domains Click “+ Domain” Copy the “figma-domain-...” Add it to our domain’s main TXT record (along with the other values there) with our DNS provider. Wait a few minutes until it says it’s live/in-sync. Come back to Figma > finish typing the domain name in the dialog that’s still open > click “Verify and add” Error:  “Unable to verify domain”  “We were unable to verify the following domain”

We have been trying to get a response on ticket 2136595 from support. The ticket has been open for 13 hours and we have been unable to resolve the issue. How do I escalated and get a response?

This is something I want to achieve where circle changes the gradient as timeline moves forward.I'm able to do it for solid colors but not the gradients.Can you please help?  

I used to have an option whenever I selected multiple frames and layers to group them into a section, in the right hand sinde panel. It’s gone now since the latest update. Why??? Also, now for some reason, when I tried to get around this limitation and try to do it manually, sometimes when I ⌘+G them and go to the dropdown to select the group type, I have Section grayed out (not always, but in certain circumstances). Why???

Solicito el contacto directo con una persona de soporte ya que se realizo un cobro que no corresponde al servicio que se esta prestando.Se monto un caso el jueves 10 de septiembre con el numero de ticket 2124554 y aun no he recibido respuesta o contacto del asesor.

it took me like 15min to open a file, and the fonts loading even slower。 Every morning I will spend like 30min to waiting for all the resource to load. It remind me the experience of using Sketch. 😅

Hello, I completed the Rally Figma research, I am however unable to receive the reward from Tremendous because my email address is unable to receive emails from tremendous rewards emails as it believes it’s spam and thus cannot be unblocked. I reached out to their customer support and they asked that I reach back out to Figma to request that the reward be sent to a different email so I can access it. thank you. 

Hi everyone,I am stuck in an automated billing loop and desperately need a Figma staff member or billing agent to manually intervene.Here is the situation:The Problem: Figma's automated billing system is attempting to debit my wallet/card daily for a Professional subscription that I already discontinued.Plan Status: My account dashboard currently shows I am on the Free / Starter plan on any of my projects. There is no active subscription to cancel.Attempted Contact: I tried emailing support twice support@figma.com starting 4 days before my project subscription was due to expire, but both of my emails bounced back completely.Current State: I have completely deleted the project I was working on, and before I did I check he setting admin to be sure the plan was downgraded, and I do not have any paid or Professional teams active on my account. Despite this, the automated payment retry loop will not stop hitting my bank account.Because my dashboard says I am on the Free plan, I have no way

Hi @Figmates, my issue is very urgent but I haven't received a human reply for 24 hours. Could you please help escalate my Ticket #2124794 ? Thank you! About my issue:Context: I reported an issue with font weights not rendering correctly on my Figma Sites website after publishing it on September 11. Although I have been using Helvetica Neue throughout the project for over a month without any font-related issues, all font weights, including Medium, Bold, and Condensed Black, are now being rendered as Regular Helvetica Neue on the published site. Solutions: I have already uploaded the required WOFF font files since the beginning of the project and have tried various troubleshooting methods including:Re-uploading the font and republishing the site. I changed the current font files from. WOFF to .WOFF2, yet it did not work. Checking the Figma Agents. Mine works totally normal after being forced quitted and reinstalled two times Checking the Figma version. Mine is 126.8.18 Downloading Figma

I added several members to my plan with full seats and want to make one of them an admin. All the people I added have “limited access “ next to their name and no option to grant admin access. Why is this happening and How do I fix it?

 Hi,I need immediate assistance regarding an unauthorized charge on my account.**Details:**- Account: [email redacted by forum moderator to remove PII]- Charge: USD 16.50- Date: September 17, 2024 at 18:35 (KST)- Charged to: Hyundai Card- **Issue: I have NEVER created a Figma subscription**I did not authorize this charge. This is either a fraudulent transaction or a system error. **Requested Actions:**1. Verify if an active subscription exists on this email2. Cancel any subscriptions immediately3. Process an immediate full refund4. Investigate how this charge occurredPlease escalate this to your support team urgently. I'm also filing a chargeback dispute with my card issuer if this is not resolved promptly.Thank you. 

When try to authenticate Figma MCP in Devin I am getting the following error,  Streamable HTTP connection failed for 'figma-remote-mcp-server' at 'https://mcp.figma.com/mcp': Auth required, when send initialize request: Auth required: Auth required: authorization required: Bearer resource_metadata="https://mcp.figma.com/.well-known/oauth-protected-resource",scope="mcp:connect",authorization_uri="https://api.figma.com/.well-known/oauth-authorization-server"  

From my previous question I now know how to transfer or merge an existing two plans (Professional plan merge or transfer to Organization plan) into one from this article: https://help.figma.com/hc/en-us/articles/10250387712407-Transfer-a-folder-or-team-to-a-different-account#h_01J5BDVCA0XT1PX6B4AB30PZRZBut I still have some few questions: Does the seat transfer from the Pro Plan to the Org Plan also include Collab and Dev Seats? What happens to the existing Pro Plan after the migration? Since the team folders, seats, and team members will be transferred to the Org Plan, we do not anticipate any further need for the Pro Plan. Our primary objective is to fully consolidate everything under the Org Plan. How will the billing work for the additional seats once they are transferred to the Org Plan? The files on the Draft folder of a team member, will that be transferred as well? in the migration process to the Org plan from Pro plan

Hello, I have just deleted my Figma account [email redacted by forum moderator to remove PII] for some reasons.I want to re-registration my account back with the same address before but the text displayed is “Your request has failed”And I try to use incognito window and other browser to sign up, but I still facing the same problem.Please help me.

Has anyone noticed that you’ve been billed for unused credits?  I had a £169 plan.  Set the credit additional limit to £30 and used most of the associated ai credits.  Then there was a notice that the allocation had been doubled, so I went in and did some more work.  Apart from the fact that the ai Maker’s ai agent is sub performant, I’ve been a Figma evalgenalist.  But, now I got a bill for over £400.  Not paying that.  The max should have been £169 + the normal professional subscription.

Hello,My Figma Design file TATE--web unexpectedly disappeared from my account.File name: TATE--webFile ID: y4vS4iwEtBTIjH36v1HLXnFile URL: [redacted by forum moderator to remove PII]Team: frenckb's teamI am the owner of this file. I last opened it approximately one month ago, and it was working normally. I did notintentionally delete or permanently delete it.I have already checked:Recents Drafts the team folder TrashThe file is not present anywhere, and Trash is completely empty.When I open the original file URL while logged into my own account, I see:“Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable.”A collaborator who previously had access to the file sees the same message.As far as I remember, the file was always stored in frenckb's team, and I do not remember moving it to another team.I already contacted Figma through Contact support, but I was told that on the Starter plan they could not check the deletion history or server-side re

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I need images imported in the order of newest image first not newest image lastWho the heck wants newest image last in a batch of 215???This wastes a huge amount of my time every single time I have to do a study of something like an app or a website because I just spend hours pointlessly rearranging them back to newest 1stWe have modern technology in 2026 - perhaps I shouldnt have to do this every single time? 

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati

I’m currently on a monthly Professional plan.For the previous months, my monthly payment was around $23.60. However, this month I received an invoice for $102.78.I checked my Admin → People page and found:Full seats purchased: 3 Assigned: 1 Available: 2 I am the only person currently using the Full seat.My September invoice shows:Monthly costs — 3 Full seats: $60.00 Billing adjustment / Seat updates: $27.10 Taxes: $15.68 Total amount due: $102.78I don't understand why this month's invoice increased significantly when I have only 1 assigned Full seat.I also checked Billing → Overview, and it currently shows my next monthly invoice as $20.00.Could you please clarify:Why was I charged $102.78 this month? What exactly is the $27.10 “Seat updates” billing adjustment? Why were 3 Full seats included in this month's invoice when only 1 is assigned? Since I am on a monthly plan, will the 2 unused seats automatically stop renewing? Is this invoice eligible for any refund, credit, or adjustment,

figma keeps on not accepting me as the education version while others in my class are accepted. I get this text “Your account has been succesfully activated. We hope to see you soon on the forum.” from figma forum comunnity but my edu status still won’t work 

Hello,I accidentally deleted an important Figma design file. First, I moved it to Trash, and then I permanently deleted it from Trash by mistake.The file contained important work and was deleted accidentally. Could a Figma Support Specialist please confirm whether any recovery options, internal backups, archives, or retention systems are available for this file?Thank you very much for your assistance.File Name: TestStudio

My friend cannot verify her figma edu plan. Please help