Get Solutions

Hi, all my libraries are facing the same issues: when I try to publish the changes, the modal appears, I press the “publish” button, but than nothing happens. It doesn’t work either with single components. I tried closing Figma, with the app, with browser but nothing changes. I am pretty sure there are no problems with my components. What could it be? It seems to be connected to my account, since I don’t face the same problem in client’s files. 

SummaryWhen a nested instance has its variant property bound to a variable, changing the variable's value (via mode switch) correctly switches the variant but resets instance swap overrides to their defaults.Steps to reproduceCreate a component set Button with: Variant property: State (enabled, disabled) Exposed instance swap property: Icon (default: any icon) Add a text varinat Create a variable collection with two modes (e.g. "rest" and "disabled") Add a string variable button/state with values: rest → "enabled", disabled → "disabled" Create a second component Wrapper and place a Button instance inside it Inside Wrapper, override the Button's Icon to a different icon, and update the text string Inside Wrapper, bind the Button's State variant to the button/state variable Place an instance of Wrapper on the canvas Switch modes on the Wrapper instanceExpectedButton switches State. Icon/Text override persists.ActualButton switches State. Icon override resets to the component default.N

I copy a frame as an image and try to paste that image into a fill image property of another frame but this doesn’t work anymore. Even copy image from other source (from the browser, from computer) isn’t working too. I’m using Figma app on Windows

All the plugins I’ve looked at require you to first specify which component you want to find, and then surfaces other instances of that component. But I have a different use case.When handing off designs to dev, they want to know which components from the Design System are being used, and they need me to mark which ones have already been developed, and which ones are new. This allows them to estimate the effort needed. I have no idea how to just find out which components/instances are present in my file. I don’t want ❖CTA-button listed 5 separate times in some kind of layers panel. I just want ❖CTA-button (5), ❖text-input (3), etc. In the best case, it would even tell me where the component comes from (local or external library). Has anyone found a good way to do this?

If I make a square or an ellipse using ellipse tool or a rectangle tool and i am making sure that the vector is a closed path and it does not have any open path or a vector. After this i also flattened the vector and created a component after this also i am unable to see the Create Brush option.Please help with resolving the same issues.

Hi everyone,I’m in a bit of a tricky situation and hoping someone here has gone through something similar and found a workaround.I recently decided to apply for the Figma Education plan. However, I didn’t realize I could just upgrade my existing personal account.Instead, I accidentally created a brand new Figma account using my university email and successfully verified my student status on that new account.My dilemma is that all my existing work, assets, and active preview links are on my personal account. Because I’m already verified on the university email, I can’t simply re-verify my personal account without hitting a "Verification Limit Exceeded" error via SheerID.Has anyone successfully navigated this? Specifically, I'm looking to find out: Is there any hidden method or specific support channel to transfer the SheerID verification status over to my main personal account? If transferring the status is strictly impossible, what is your workflow for managing a separate student "Pr

Does Figma for Government support requests from IPv6 machines? Testing figma-gov.com with ping6 command did not work:$ ping6 -c 4 figma-gov.comping6: getaddrinfo -- nodename nor servname provided, or not known 

Hello,For past 2 months or so I’m experiencing a bug in which the Z button randomly does not toggle on zoom tool. So instead of zooming in on selected space Figma starts to select all the objects in that space (sometimes causing slow downs in more advanced projects), then I try second time and instead of zooming I am moving those selected objects. Then I have to slow down my muscle memory and try a few times until the magnifying glass symbol symbol pops up instead of the default arrow. It’s quite frustrating. I’m sure my Z button works well, I use two sets of keyboards and use Z to zoom in Adobe software too, never had an issue.Please fix <3

In Figma Make, selecting a model with a longer display name (for example, Claude Sonnet 4.6) causes the prompt composer layout to break. The send/submit button is pushed outside of the prompt input area. Switching back to a model with a shorter name (such as GPT-5.5) restores the layout.Steps to reproduceOpen Figma Make. Open the prompt composer. Select a model with a longer display name (e.g. Claude Sonnet 4.6). Observe the bottom toolbar.Expected behaviorThe prompt composer should maintain its layout regardless of the selected model. The model selector should truncate or resize if necessary. The send button should remain anchored within the composer.Actual behaviorThe longer model name expands the toolbar. The send button shifts outside the prompt composer. Returning to a shorter model name restores the correct layout.EnvironmentProduct: Figma Make Platform: macOS (Desktop App)   

Im currently designing my portfolio, and I have added some videos to the file, they are no longer than 10 seconds and less than 15mb, they were made in high quality, but once I add them to figma they look terrible when I try the preview or the presentation mode. It doesnt matter if its smaller, or the exact same pixels size as the original video, figma ruins their quality and i need it to look crisp and good asap!!

As of today when I click to view a prototype it does not open in a new tab but redirects from the design file. Was much easier for the workflow to be able to tab back and forth. Not sure if this is a bug or a change?

When I click to export a motion, in any format, the new tab is open and never renders the video. I saw in other designers computers and theirs exports are showing the loading %, but on my app it doesn't even show any loading % on the blurred frame. And even being stucked there for a while, nothing happens, what makes unable to download the video. Is this a common bug?

Hi everyone,I'm having an issue with Figma AI / Make and was wondering if anyone else has experienced this or knows of a solution.I can generate designs successfully using Figma AI, but I'm unable to copy or duplicate the generated designs into another file or edit them as I normally would. The usual copy and paste options either don't work or the generated content isn't transferable.I've already tried a few troubleshooting steps, including checking my permissions and looking through the available documentation, but I haven't found anything that explains why this is happening.Has anyone encountered this issue before?Is this a limitation of Figma AI / Make? Does it depend on the workspace plan or permissions? Is there a workaround that allows the generated designs to be copied, duplicated, or exported for further editing?Any advice or suggestions would be greatly appreciated. Thanks in advance!😊

I am requesting a refund for the period during which the team project was not used. I earnestly request that you review it. 팀 프로젝트를 사용하지 않은 기간만큼 환불 신청합니다. 검토 요청합니다.

One member of my team created and shared a skill, which is listed when I enter “Manage skills/Your team”. However, to use that skill, I currently need to export it and then add it locally by selecting the downloaded .MD file. This is not an ideal workflow, as future skill changes would need to be manually updated.Is this a known issue and are there any actions that I could take to make team skills available to all team files from a single source?

Why can't my account use the AI agent on Figma, and why is sharing restricted?When submitting a prompt to the AI agent, I get this error:"Something went wrong"srid_KP0VRNAXSG3SHX7PCCFVNxxxxxFile sharing is also restricted on the same accounts.What I've tried so far:- Created a brand new account on a Starter plan just to test — same issue occurs.- Several people on my team use our company email (same domain) and hit the same problem.- Interestingly, some accounts using the exact same company domain do NOT have this issue — they can use the AI agent and share files normally.So it doesn't seem to be purely plan-related (happens on both Starter and Professional) or purely domain-related (some accounts on the same domain work fine, others don't).Has anyone else run into this, or know what might cause accounts on the same domain to be treated differently? Any insight would help — currently stuck waiting on a support ticket for this.

I'm trying to change the email address on my Figma account, but the confirmation link I received shows: "Sorry, your link has expired or is malformed." I've tried requesting the change again and clearing my cache, but the issue persists. Could you help me complete the email change manually or send a fresh confirmation link?

Hello all,I’ve made a bug report of this problem but since there’s no response after 2 weeks, I thought I’d ask here. When viewing a prototype on the mobile app, content that would appear behind Figma’s own top navigation bar is unresponsive for me, even when it’s not shown. I make a landscape mobile game, so here’s some examples of what I mean.  When holding the phone in landscape, and pressing with 2 fingers so the Figma top navigation appears.When hiding the top navigation, if there’s any buttons in that same area, they won’t respond to input. But then, when I flip my phone…When holding the phone in portrait, suddenly that same area does properly respond to input. My theory is that somehow Figma’s own navigation is blocking the input area, even when it’s not visible. This unfortunately really, really hinders testing all the wireframes on phone :(  Anyone have the same problem? Or maybe a solution?

Every time I try to use the AI feature ‘Expand an image’ the platforms responds with “Can’t expand transparent background”. It does not matter if the image is added as a Frame fill or is standalone in the page. If it is in ‘Fit’, ‘Fill’ or ‘Crop’ mode. It is just not working.There was a similar problem about a month ago and it was resolved but now I experience the same error. I need an explanation and a timeline on when this can be resolved. Thanks in advance!

Hello, Figma Support!I recently upgraded from the Professional plan to the Organization plan and prepaid for an annual subscription. After spending some time with the billing documentation, I realized I had misunderstood how the Organization plan billing model works compared to the Professional plan.Unfortunately, the Organization plan is more expensive than I can realistically afford, so I'd like to ask whether it's possible to downgrade back to the Professional plan.More specifically, I'm hoping there may be a way to apply the value of my Organization subscription toward a Professional subscription.Here's my current billing situation:I prepaid for 3 Full seats for one year, totaling $2,158.20 (including tax). Since then, I've added 5 additional Full seats. According to the Organization billing model, these will be billed on my next quarterly invoice (October 14) as prorated charges through the end of the current annual term, for a projected amount of $3,110.15.If possible, I'd like t

I'm writing to request a refund for my annual subscription, which was charged to my account on July 26thI had intended to cancel my subscription before the renewal, but the annual plan was billed for the full year before I was able to do so. As I no longer wish to continue with the annual plan, I'd like to request a full refund of this charge.

Hello, yesterday I once again turned on the payment for a place on the free tariff, apparently I accidentally selected/changed the subscription type in search of a solution to my problem, could you please remove this payment, because after it was charged, I tried to turn it off as quickly as possibleAnd I would also like to get help from you, I need to use a token to connect to my project using mcp in order to expand the number of available limits, which subscription do I need to purchase, prof full? if I understood correctly, is the fee for additional spaces charged based on the number of pages created within one project or another factor? can I somehow use a subscription with a large number of account limits for a token without buying additional seats?

somebody help me.. plz… my token is evaporate in the airin the image look at tap, that is my previous work image..but in the project disappeared codehow can i get previous version ?? figma support team can give that 

Hello all - completely new here.Trying to get my head around MAKE and SLIDES as a newbie.I’ve used MAKE to build a SLIDE deck template, but I now want to convert that MAKE asset into SLIDES so I can add my content and build out my slide deck.It doesnt seem possible - but I am using the FREE trial tier so assume this function is a paywall feature?Before I pay to upgrade to a paid plan - can anyone confirm - IS IT ACTUALLY possible to convert from MAKE to SLIDES?

Our team account has been stolen without any warnings about the file deletion or directory change from Figma. 7 years of progress lost. Figma is stating that we can’t get the stolen account back due to privacy policy, but about what privacy we can even talk about, when our company material got stolen?Did anyone have a same problem with Figma Support not giving back your stolen or lost files, that you have worked on, and that you have paid for by having seats?