Get Solutions

When I copy any Figma frame using Cmd+Shift+C (copy as png), it gives a message “copied as png” but when I try to paste it in google slides, it doesn’t work. As if there’s nothing in the clipboard. Tried clearing the clipboard still doesn’t work.

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones

Hello,I am writing to request a refund for an accidental annual subscription charge.I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

안녕하세요. 저는 현재 한국에서 디자인과 대학생으로 지내고 있습니다. 지난 달 과제 제출을 위해 피그마에서 상위의 요금제를 결제했습니다. 그런데 이틀 전에 5월달 요금제가 갱신되어 결제되었습니다. 자동 갱신이 되는지 알지 못했습니다. 저는 더 이상 사용하지 않을 계획이고, 돈이 없는 대학생이라 환불해주시면 정말 감사드리겠습니다. 저에게 소중한 돈입니다 ㅜㅜ

Hi guys,My plugin “Version Manager” has been in review for over a month, and I wanted to check if there’s any update regarding the approval process. I completely understand that reviews can take time, but I’d really appreciate any information about the current status or if there’s anything I need to adjust on my side. Thank you.

I submitted my plugin for review on 04/30, and as of today (05/08) I still haven't received any feedback from the Figma team. No approval, rejection, or requests for changes.That's over 10 days of waiting, while the submission form indicated a turnaround of 5-10 business days.Could anyone share how long the review process is currently taking? Is this wait time normal right now, or should I follow up somewhere specific? plugin-id:1631524015982038346

I'm having a pretty serious issue with the mouse enter function in figma prototyping. It basically triggers over and over again instead of just once, creating a flicker. This is across ALL our prototypes (catastrophic for our workflow). It seems like it happens on transition from mouse enter to after delay.

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

 I can't use any components, typography variables, or colors from my design systems. It suddenly stopped working, both on the web and desktop versions. I've already unpublished and then republished the library, but whenever I try to pull the component or variable from another file, it gives an error.I already went to the troubleshooting section and did a reset and restart of Figma Web.Error when trying to select a color from the library to fill the square.: Error when trying to add a library component.: 

Figma plug-in does not work in Codex App. I get 401 unauthorized state all the time in the past few days. My colleague on my team also has that error. I have tried pretty much all the methods on internet and none of them really works.The community demand for Codex is climbing at very impressive rate and a lot of people are probably frustrated like me. please fix it or I have to turn to something else that agent can work with. thank you!! 

We need some colleagues to work on the projects. Which seats should we purchase? Is it possible that the only option is the full seat at €800?Also, we need to return (transfer back) a project to its rightful owner, who has a free account. When the project was originally transferred to us, we thought they would still be able to edit it, but it turns out a full seat is required. Therefore, we would like to transfer it back.Luca

Hi Figma Support Team😶I previously submitted a request through the Help Center (#1881810) regarding an accidentally added editor seat, but I haven’t received any response yet, so I’m following up here as well.The extra seat was removed immediately after I noticed it. I only intended to keep my existing single Professional plan for personal use and did not mean to add any additional paid editor seats.I also noticed that the upcoming monthly invoice scheduled for May 22 still includes the additional charge:Seat updates – $12.67Could you please review my case and update the invoice before the payment is processed?I would also appreciate any help regarding the refund request for this unintended charge.Thank you for your assistance.

Hi Figma Support Team,I am writing to request an amendment to a previously issued invoice. I recently made a payment for my Figma subscription, but I missed adding the company details required for our internal accounting.Could you please help me update the following invoice with our company information?Old invoice ZL9ONPIJ-0001 to include:Company name: WINCOMMERCE GENERAL COMMERCIAL SERVICES JSC Tax ID: [redacted PII - DJV 5/7/2026]Note: I attempted to update this myself in the Billing settings, but the "Company Name" field has a character limit that prevents me from including both our full company name and the Tax ID. Could you please ensure both are reflected on the reissued invoice? 

I came across a fun bug today where setting the child of an auto-layout layer made its width increase infinitely.Usually, when setting child layers to fill width, the parent auto-layout layer would auto-switch to a fixed width. However, today, that didn’t happen, and the container kept growing until I manually set it to fixed.See the video.In this case, I have variants for contents (text, number, slot) that I’ve placed in the header cell (but not yet in the body cell), all in the same variant set 

A new bug our design team has just encountered is that our entire design system has been affected by a recent update to stroke/draw. Now our components that use a stroke style at 100% on focus and set it to a style at 0% is now after a year of working, making the the 0% variant shift. Figma now does not hold the space for strokes set to zero using styles while using autolayout. Setting the value to anything above zero make the issue go away. Please fix.

FUI COBRAÇA POR UM VALOR ABSURDO, GOSTARIA DE SOLICITAR O REEMBOLSO DO MESMO. 

Hello - I transferred ownership of a file to myself, then deleted the old account, and the file seems to have been deleted from my account as well. I am hoping to recover only one file - this just happened about an hour ago.  

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

I asked Make to do some change and the result was not as I expected. I tried to restore previous version but it is not working and now I lost all my work.

I’ve created a template in Figma Make, but it always has an error when trying to use it. I’ve re-created the template a few times and nothing fixes it. The template is composed of two components from our design library (a sidebar and a top navbar). Do templates not work with library components for some reason?  

I have been experimenting with the Variable Modes and i could figure most things out but i feel like this one might be a bug since i coulndt find anything about it - But just in case i wanted to ask here first.I created a Collection with 3 Modes, that change colors, Text content and now its supposed to change the Font Type and size of the Headline.This works perfectly fine in the Workspace, but when i check the prototype the Font wont change. Furthermore, when i loop back to the first font the innate Font is changed to Inter. In case its relevant - I loop the Modes by having a seperate colltecion with one number. The button sets number to number+1 (until it hits 4, then it resets to 1) an

ok so i had a picture that i want to make become one color, so i use rectangle put it on top and mask it feature. But then when i want to offset this, it become like this (because its rectangle) is there anyway i can make it follow the shape?

Issue Description: I am experiencing a consistent issue with the "Copy Design" button in Figma Make. After generating a design, clicking "Copy Design" and pasting it into the Figma canvas frequently results in a blank frame.Details: Reproducibility: Highly consistent (nearly 100% reproduction rate). Success Rate: Only about 1 out of 20 attempts successfully pastes the design. The rest all result in empty frames. Actual Result: An empty frame is pasted without any layers or content. Expected Result: The complete generated design should be pasted into the Figma file.   

Prototypes embedded in Figma Slides no longer allow full vertical scrolling during presentation, even though vertical scrolling works correctly when the prototype is played directly. This appears to be a regression, as the same slides and prototypes worked previously. Whats happening: In the past, I’ve been able to embed interactive prototypes into Figma Slides and present them with full vertical scrolling enabled.Today, I created a new slide deck and added a prototype, but the vertical canvas scroll does not work as expected during slide presentation, despite working correctly when the prototype is played on its own.After noticing this, I went back and checked older slide decks where this behavior previously worked, and I’m now seeing the same scrolling issue there as well. Current behaviour for me:Scrolling only works within the initial height that was load

Hi, I want to duplicate a file but doing so doesn’t duplicate version history. A newly duplicated file has no history at all. Is there any way to export version history or make it duplicate as well along with the file?If Figma doesn’t provide such a functionality is there any plugin you can recommend? I have a quite big files with around 500 versions and “Figma Comments & Version History Exporter” plugin seems to support only small files (around 200 versions looks to be the limit). Cheers