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Hi Figma team, I need help with my account access.I suddenly lost access to my school email because it has been blocked/disabled by the institution. As a result, I can no longer log in to my Figma account that was registered using that school email.All of my important design files are stored in that account, and unfortunately I never set any email forwarding or secondary recovery email. Since I no longer have access to the school email at all, I’m unable to receive any verification emails or reset my login.Because of this, I would like to request assistance to change the email associated with my Figma account to a new active email, or any alternative method to regain access to my files.I can provide any information needed to verify ownership of the account.Thank you in advance for your support!

 Greetings,My previous user email is [redacted by forum admin to remove PII] and recently, after I completed my studies, my university has migrated the email from siswa to siswa-old, causing my email to be [redacted by forum admin to remove PII].Consequently, my Figma projects under my previous version of email are all gone, losing years worth of projects and designs, even those related to the workshops I conducted. Does anyone know how to get my projects back?Thank you. 

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files. 

I’ve submitted the sales contact form several times over the past three months, but I still haven’t received any reply from Figma. I’m looking to purchase three organization accounts, billed yearly by invoice, and would really appreciate an update.Is there someone from the team who can help or let me know the next steps?

Hey everyone,I updated Figma this morning and everything was working fine for a few hours, then suddenly it just stopped letting me select anything. I can’t click on objects, frames, or even use the hand tool to pan around. It’s like the whole canvas becomes unresponsive.At first I thought it was just a glitch - I restarted my Mac and that seemed to fix it temporarily. But it’s happened again, and this time restarting or reloading Figma doesn’t help at all. I even tried switching from my pen tablet to a mouse in case it was a hardware issue, but the problem persists.Here’s what I’ve tried so far: Restarted the Figma app Reloaded the file Restarted my Mac (temporary fix) Switched input devices (pen tablet → mouse) Nothing seems to work, and I’m basically stuck - can’t select, move, or pan anything.System: macOS 26.0.1 Appl

Dear experts,I shared a file to Anyone with “can view” permissions. When users not signed in to Figma open the URL, they get red error message "You don’t have access to this file" for a second, then get redirected to Figma’s start page. Any idea why this happens?Kindest regards,Victor

Hello,I am trying to obtain a student plan in Figma, but I am facing repeated issues with the verification process. My student ID card is in Polish because I study at the Polish-Japanese Academy of Information Technology in Poland. I submitted the front and back of my student card several times, but the verification failed each time due to an error.I have already contacted SheerID, the company responsible for the verification process, and created a support ticket. However, I previously had a negative experience with SheerID when trying to verify my student account, so I would kindly like to ask for assistance from the Figma moderation team.This student plan is very important for me to complete my university work and finish my final projects. I would be extremely grateful for any help or intervention to resolve this issue.Thank you in advance.

Hello, There is no option appearing under Settings → Accounts to delete the account, the last option appearing is “View history”! I’m using free version.

I’ve been using the “K” shortcut workflow for scaling for years, and something has clearly changed recently.This directly affects efficiency and accuracy, so I want to raise it for the team’s attention.Expected Behavior Select any object Press K Figma switches to the Scale tool Automatically focuses & highlights the X scale field Type the desired scale value Press Enter Current Behavior Pressing K while: switches to the Scale tool but does NOT auto-focus the X scale input

Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

To make use of component properties better and reduce the no. of variants I tried creating my button with primitives which have 2 variants: Large: Icon size 20px (with instance swap), font style is button large (i.e. font size: 14px) Small: Icon size 16px (with instance swap), font style is button small (i.e. font size: 12px) Then I used this large variant to create a new component called ‘Button’ which comprises of all the different types (solid, outline, ghost etc) and states (default, hover, disabled etc.). Now when I take out a child of this ‘Button’, and change the properties of ‘Button’ first and then of ‘Primitive’ it works fine but when I have done this and try to change the properties of ‘Button’ again, then the icon colour gets back to primitive’s icon colour. I’m not sure what I’m doing wrong, I’ve kept the name of icons also similar as mentioned by

Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!

Hi everyone,I’m having an issue with my Figma setup and I’m hoping someone can help. My account seems to be stuck in a Team-only workspace, and I don’t have access to a Personal Workspace at all. Because of this, all my files, including Drafts, are inside a Team space, which means I keep getting upgrade prompts when I try to use plugins or certain features.I bought a Collab seat first because I was already seeing these upgrade warnings, and I thought that upgrading would solve the problem. But it didn’t, the warnings still appear, and all my files still behave as if they’re inside a paid team environment. I also created a second Figma account using the “personal use only” option, but the same thing happened: it automatically created a team with no personal space.At the moment:I only see one space under “Your Spaces” and it’s my team;There is no way to switch to Personal Workspace;I can’t create a new personal space;I can’t leave the team

The figma support doesnt reply and ignores on this type of ticket even I am a premium user. This is really unprofessional and unfair for customers not getting any support. I have been messaging everyday for reply but no response I opened new ticket they just change the status to resolved. Brian SherryHello, Thanks for the follow-up. My apologies for not having addressed that link from the Fig chat. That URL links to your team titled AgencyX Global's team, but it is not a URL link for a specific file. Can you provide please the URL for the file link that isn't opening?  Looking forward to assisting further,BrianProduct Support SpecialistWant to learn Figma? Get started with our Figma Design for

Hi all,I’m running into a pretty severe performance issue in one specific Figma file, and I’m hoping others have seen something similar or can help pinpoint what's going on.Whenever I try to cut or delete any layer that contains complex components (a mix of local components and components coming from our shared library), Figma freezes for up to 1 minute before the action completes. This includes deleting from both the canvas and the layers panel.A few things to note: The lag started immediately after updating components from our team library This only happens in one file Other files with equally complex component structures do not have this problem Both the desktop app and browser show the same behavior The issue only appears when cutting or deleting. Navigation isn’t particularly laggy. The components involved are fairly nested and variant-h

HELP I’m trying to to create and type in a textbox as usual but it does not work: Clicking T (Text) Drag until desired size TypeAt step 3, when typing it doesn’t let me type but rather activates shortcuts.  

Hey folks, I’m having an issue where I can create webhooks via an OAuth app, but deleting them always returns 403 "Request denied". Same token, same permissions, same everything – deletion just won't work.The premise is the following:A user from my app adds their Figma team ID manually and then registers a team-level webhook for that team using my OAuth app.My setup- OAuth app with webhooks:read and webhooks:write properly configured- I'm a team admin of the team I’m trying to register a team-level webhook on.- Using OAuth 2.0 with a valid  token- The team I’m testing with uses a Pro planWhat works- Creating webhooks- Listing all webhooks for my teamWhat doesn’t work- Deleting any webhook I get a 403- Getting a specific webhook by ID via curl - I get a 403 there as well, oddly enoughEven weirder:

I’ve been experiencing this for months. did sync & unsync, publish & unpublish, and don’t ask how many times I had install & reinstall. but it still doesn’t work. the above is my screenshot on figma working file, below is the screenshot on my design system. on the working file it doesn’t updated, why is that? (in philomena accent)  

I was editting a page in Figma make and whej I asked it to “undo” something it undid all the work that I had input and sorted. Please help!   

I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.This has been posted by someone else previously BUT the fix that worked for them does not work for me.Please help, I have clients waiting for amendments that I cannot do for them 

I am trying out the CMS content for the first time, as I create a Figma site. There appears to be an issue with paragraph spacing not applying as it should.Paragraphs (a single ‘return’) in text that uses my Body style in a Rich Text field aren’t displaying any paragraph space, despite paragraph spacing of (for example) 16 being defined in the Body text style. I tried defining the space value on all breakpoints, too. No luck.But if I add a forced line break (shift-enter), which should ‘not’ add paragraph spacing, it adds the paragraph spacing! This looks like a bug, and prevents me from adding correct spacing in many contexts. I am also not able to apply correct spacing to lists etc.Is this a known issue, or am I doing something wrong?

Now that you know...Does that bother you?

My page render perfectly 90% of the time, but sometime, it render completely broken like this (text blurred for privacy) And, one again,  the screen above render properly 90% of the time, except in cases such as these. I could provide plenty of other exemple, but the main idea is there. It is important to note that it is completely independent from the browser (it can even happen in Figma). BUT the problem here's quite big because it make user testings impossible in responsive mode since we can have these random glitches at any time 

I have created a card component that has a default and hover variant. I have attached all my text styles and created input properties so that a user can easily change the headline of the card. I want my hover state to have an underline for the headline text, but when I click on the hover headline and Cmd+U it applies to underline to all variants or vise versa removes it.In order to get it to work I have to detach the type layer from the property which obviously isn’t what I want because then the text won’t change. 🙄 OR I have to make a separate input property for hover which is dumb because then a designer has to input the same text twice (and I haven’t tested what that does in prototyping but I would imagine something would be funky there) This seems like a newer update because I didn’t have this issue maybe just a few months ago and I haven’t changed my process at all. I have tried naming the layers differently and that also doesn’t do anything. But I can s

I’ve been trying to verify my account for the Figma Education Plan, but I’ve been facing repeated issues. On my first attempt, the system showed an error and didn’t let me complete the verification. When I tried again, it showed “Verification Limit Exceeded.” I reached out to both SheerID support and the Figma Education team for help, but I haven’t received any response from either side. Now my deadline is down to only 5 days, and I’m stuck without a way to re-verify or reset my attempts. Because of this technical error and lack of support, I’m at risk of losing access to the Education Plan. I’m really not sure what else to do—any guidance or help would be greatly appreciated.