Get Solutions

Since I’m using a non-popular browser for security reasons, I downloaded the Figma desktop app as a workaround. The problem is that I can’t login because when Figma prompts me to log in, it opens the login page in the browser automatically – and I can’t tell it to use a different browser or copy the link to a different browser manually.So whenever I want to log in to the Figma desktop app, I have to manually change my standard browser to be able to do.That is absolutely ridiculous and one of the worst UX I’ve ever experienced.

Hello Figma Education Support Team,I accidentally created a separate Figma account using my school email address and completed the Education verification on that account, instead of my original account.I then changed the email address on my original Figma account to my school email and tried to apply for the Education plan again. However, I still received a “Verification Limit Exceeded” email and could not complete the process.I would like to use the Education plan on my original Figma account. Could you please review the previous verification and help transfer it to my original account, or reset the verification limit so I can proceed? The account I accidentally created with my school email has been deleted. I can provide proof of my current student status and any additional information needed to identify the accounts.Thank you for your help. 

Reembolso e cancelamento do plano1 respostaPrezada Equipe de Suporte do Figma,Venho por meio desta solicitar respeitosamente o cancelamento da minha assinatura recente e o reembolso integral do valor pago. Infelizmente, houve um mal-entendido durante o processo de finalização da compra, resultando em uma aquisição não intencional.Gostaria de esclarecer que isso foi totalmente acidental e que o produto não será utilizado. Como esse orçamento foi destinado a outras despesas essenciais, solicito gentilmente a possibilidade de estorno da cobrança e devolução do valor para o meu método de pagamento original.Seguem os detalhes da minha conta para sua referência:

Hello Figma Support,I am the owner of two Figma Design files, but both files are stuck in View only mode. The "View only" button is greyed out.My account appears as "owner" in the Share dialog.Affected files:- ProDesign. Обучение- Фирма "Уровень"The issue happens in both Figma Desktop and Chrome.I have already reset Figma and restarted the app.My Starter team has 1 folder, there is no "Locked" label or warning banner, and the Team folder contains only 2 files.The affected files appear in Recents but are not in Drafts or in the visible Team folder.Figma AI Support suggested that my editing seat or the underlying file location may be the problem.Could you please check my account's editing seat and the actual location of these files and restore my editing access?Thank you.

Hi everyone,I've been granted full edit permissions at the workspace level (as confirmed by my admin), but whenever I open a file I haven't accessed before, I still get prompted to send an edit request instead of being able to edit directly.Has anyone else run into this?

I originally intended to purchase a Dev position, but upon entering my own project file, I discovered that even though I had been assigned a Dev position, I was unable to edit the content within the project file. Consequently, the system popped up a prompt asking if I wished to enable editing. Without my knowledge, it subscribed me to an additional FULL position.I find this extremely unreasonable. I could have edited the content in the project file, but I paid an additional $15 to use the code mode, only to find that I can't edit it anymore. Now, I'm being forced to spend another $20 to buy this position!

Hello,I am experiencing an issue with my AI credits on my Starter plan. When I check my AI balance from the canvas, it correctly shows "500 credits left" and "150/150 daily credits left". The Usage tab also shows 0/500 used.However, when I try to use any AI features, the system prevents me from doing so, acting as if my balance is zero.I have attached screenshots of my usage hub and AI balance for your reference. Could you please help sync the balance properly?Thank you, Demien 

Hi there,anyone know how we can get Figma to engage with us on access issues to Figma Make?

I was making a Figma Slides presentation and, in order to add videos, I upgraded my free account to a Collab, the lowest tier, that was informed as being able to add playable videos to my slides.Then, I added my files with ease, all working just fine, closed the presentation and opened it up again later, only to find that I'm not able to edit my slides with Figma's design tools any more. Not only this presentation, but new ones I create too. The design tool option is greyed out, unable to toggle.What is going on? I need to work on this presentation ASAP being able to work on it with all the functions I had with the Free version PLUS what I had just purchased. This whole situation is becoming really frustrating, since I already paid for a whole year. Thanks in advance! My Figma Slides presentation with Figma Design tools greyed out.My Admin page to showcase what my subscription type is. 

Since September 17, 2026, I haven’t been able to change fonts in Figma on my iPad.When I select a text layer and tap the font name, nothing happens and the font list does not appear at all. I cannot select or change the font.This happens with Figma’s default fonts and Google Fonts as well, not just locally installed fonts.The issue occurs in multiple files, including newly created files.I’ve tested Safari, Chrome, Firefox, and Orion, but the issue is the same in all browsers. I’ve also tried clearing browser data, Private Browsing, restarting the iPad, turning off iCloud Private Relay, and requesting the desktop website.It was working normally on September 16 and suddenly stopped on September 17.I’m using Figma in a web browser on an iPad.This is preventing me from working on my Figma projects and is urgent. I would really appreciate it if this could be investigated as soon as possible. Please lmk if you need a screen recording or any additional information to reproduce the issue.

Three Dev seats were mistakenly purchased under separate Professional teams due to a misunderstanding of Figma’s team-specific seat billing.We intend to use all three Dev seats under our main team.We’ve already submitted a support ticket and would appreciate any help escalating it internally, as the amount involved is significant and the issue is affecting our current development workflow.

Hi Figma Support Team, less than an hour ago, I subscribed to the professional seat for a project and was charged $20. On a further look into my tasks, I found out the Professional features I need it for, have been completed with my previous subscription. And I do not need the for the tasks at the moment. I would like to kindly request a refund for the $20 charge.  Thank you for your understanding.Best regards,Chris,

Hello,I would like to request a refund and also cancel my subscription to ensure that there are no future charges.I subscribed because I found information on Google indicating that I would be able to convert my Figma website into HTML code for WordPress. However, I have spent the last three days trying to do this and have not been able to achieve what I had planned.Unfortunately, I am very dissatisfied with the service, as it did not meet my expectations or the purpose for which I purchased the subscription.Could you please assist me with the refund process and confirm the cancellation of my subscription?I look forward to hearing from you.Thank you.

we use Linear at work and the plugin of linear doesnt open in figma, i only see the start screen of the plugin, but after press the login button nothing happens. i tried everything, resetting figma and browser settings. Restarting my macbook etc.

Hi, I opened ticket #2096251 on August 27 regarding library updates and new variable modes not syncing properly in the desktop app (works fine in browser, but the desktop app shows stale update indicators that won't clear even after clearing cache and a full reinstall). I haven't received any response since, and the issue is still ongoing. Could someone check the status and escalate this? Thanks!

HiI am creating this separate topic as a follow-up to this existing thread, as I am experiencing the exact same issue and wanted to share some technical findings.When exporting animations to MP4 from the Figma Desktop app on macOS, an animation that exported perfectly a few weeks ago now renders drastically darker, despite using the exact same project and export settings.I compared the media files in VLC and found a clear change in the underlying color matrix used by the encoder:Old (Correct) Render: Encoded using ITU-R BT.601 New (Bugged) Render: Encoded using ITU-R BT.709I'm attaching screenshots comparing the original canvas, the old vs. new renders, and the VLC codec data to help illustrate this.Hope this helps the engineering team pinpoint the exact regression!   

기존에 에듀케이션 계정으로 사용중에 1년이 지나 만료되어서 다시 인증을 시도했지만 문서가 본 제안에 자격이 있음을 입증하기에 불충분합니다 라는 답변을 받았습니다. sheerid 측에서 요구한 서류를 첨부했으며 이전에는 인증에 문제가 없었기 때문에 figmasupport@sheerid.com에 정확히 어떤 문제인지 문의했으나 기다리라는 말뿐 어떤 해결책도 제시받지 못했습니다. 현재 이 문제로 인해 학업에 많은 지장이 생기고 있기 때문에 빠른 대응 부탁드립니다.

Hi, I have this issue in Figma Make. If I comment in one page and switch to another page, the comments still appear in all pages whenever the page is opened. 

I have a component that has some lines in it. The lines are spaced out with a specific ratio. The idea is that I can use these lines and scale the component while keeping the ratio between the lines the same when I scale the component up or down. I can’t seem to get my head around this. For context it is to be used in a graph.  I have tried farming the lines, I have used the scale property, the Left+Right property and even the Center property and none of the above worked.I have tried to use boxes as spacers between the lines. I can get the boxes to scale correctly, however the lines will not follow the boxes:  Thanks for any input - it will be valued very much!

Previously, it was possible to collapse or expand multiple layer groups simultaneously, but it no longer seems possible. It was as simple as selecting multiple groups and holding the CMD key while clicking on one if their chevron icon-button. This ability seems to have been removed, unless it’s simply the shortcut that changed? This feature was quite useful to navigate quickly within the layers panel. It would be great to bring it back as it doesn’t seem to conflict with any new features. Collapse and expand multiple layers simultaneously 

I can’t resize objects without it getting in the way every timeI can’t close the prompt modal- it sits over my designs and I can’t even move it out of the way.

A user on our account was upgraded to full access but it still says limited access next to their name. They are having issues with actions like moving files between folders and other tasks they should be able to do now. 

I use a SLOT to change the number of Action List Items in the Action Menu; the width of the Action List Items relies on its parent, the Action Menu. But whenever I open Figma, the SLOT does not keep my current width/height settings. I thought it was a function of the SLOT, but no; when I click on that Action Menu, it updates its size but still does not use my correct settings. 

Does anyone know what to do if you run out of credits in Pay as you go and have exhausted all the monthly account options as well? Sales does not respond and support has just emailed me telling me to add pay as you go. I have missed deadlines and had to wait 3 days until my credits reset. Now on reset day they are not resetting. Anyone else have this issue? Seems kind of insane that a paying customer has no way to pay for the service lol!!!

I accidentally deleted my account, i just had payed the professional plan, now I re entered with my gmail account, the one that was deleted, and it’s all gone and also my professional plan. There is any way to recover at least my professional plan? Thanks.