Ask the Community

Hi team, I requested a refund for an additional paid seat that I was not aware was paid because of the dark patterns in your billing procedure. Thanks.

Education plan not working

Hello, I have already verified my Student Plan, and I’m trying to follow the instructions provided here to verify the team, but the “View Settings” option doesn’t appear. Since I can’t access “View Settings,” I tried upgrading my plan to the Professional level, but the page keeps loading and nothing happens.

I have a problem when selected to export as PDF. Want to selected all in one object name “UI”, previously there weren’t (0 of 0 selected). So check one by one object, it by showen export object file. UI file appeared, preveiously the page as blank. Are there bug?

I’ve been trying to see how it would look like to see the prototype of these frames that I exported as png’s aiming to solve the issue of not being able to prototype my designs. I don’t understand what am I doing wrong or if it’s just a Figma error.

Hello, I have an exceptional case that I am trying to figure out, hope I find some helpful resource here to fix it. When I created Figma, I accessed using education account through University mail ID. After graduation, I changed the account to professional one but when I recently tried updating my University mail ID associated with the account to my personal mail ID due to University ID expiration; there is no way to change it despite following the Google SSO removal (Since it is a Gmail account). I also raised a support ticket but my mail ID has been flagged as a starter plan in mail response despite having a professional plan and I am unable to reach the respective team to get the issue sorted. If any of you have gone through a similar situation, I would be glad to hear your way of fixing this issue. Thanks!

Hello. I was added to the new version of Figma earlier. But now I automatically have the old version again and I can’t switch to the new one. What could be the reason?

Hey everyone, In today’s mobile-driven world, having a highly responsive web design is essential for any successful online presence. A responsive design ensures that your website adapts seamlessly to various screen sizes and devices, providing an optimal user experience whether on a smartphone, tablet, or desktop. This flexibility not only enhances usability but also boosts your site’s SEO, as search engines prioritize mobile-friendly designs. Moreover, responsive layouts can save time and resources by eliminating the need for multiple versions of your site. Invest in highly responsive web designs to engage users effectively and stay ahead in the competitive digital landscape!

Hi there 👋 I want to clear out my shared files page in Figma. I was given ownership of this file and I have duplicated it into my drafts but when I try to delete the shared file I get this message. Thanks!

I’m designing a website, and the client has noted that it will rarely be seen as a full-screen experience on a MacBook Pro. I agree with this, and would love to show it in better context. I was hoping to find an easy way to do this that didn’t involve a world where every frame needed a fake desktop and Safari frame. I’d hoped I would be able to create an image of a MBP, macOS, and browser and then position a frameless prototype window over it in Slides. That gets close, but turning the device frame off causes trouble unless all the frames are cropped to their exact size. It seems like options for this should exist?

I’ve noticed that if you use the usual path technique to create a style. For example : Desktop / Text / Reg It works, but you don’t have the ability to create sub-categories and then you can’t change the name back to remove its path. So the name in the list remains Reg but you always see the path in the dropdown menu. Example below.

So I’ve been trying to hide UI in my Figma prototype by amending the URL with %26hide-ui%3D1 This method still works with my older projects, but something seems to be an issue now and it doesn’t work. Even the code looks slightly different. The old embed code: And the new one: Please help!

Hello, I am currently trying to embed an iframe on a Sharepoint site and I want to remove the Figma UI. I have previously been able to do this by simply amending the url with %26hide-ui%3D1 but now this doesn’t work. I have noticed that the entire iframe embed code is different now. like I compared the code I have for a prototype that is currently live and has the UI removed, but when I compare it with the embedded code that Figma gives me for that same prototype now, its completely different. Please help! TIA

I’m trying to be efficient with how many variables I have. I have buttons and dropdowns that contain the same content - hence using a component. When a dropdown for example is placed on different page layouts, I want the user to click an element, have it expand (using a variant of the component) and when the user selects option in the dropdown, they’re navigated to another page… but for each mockup page, the location changes. I thought I could simply set the ‘navigate to’ to go to a variable string, so I could change it on the fly. But that’s not possible. What’s another way to do this, without having 50 copies of my dropdown just so I can send each scenario to the right location.

Hi, I have a team in education plan. Now we’re all graduated but we need those design files. After the education plan expired, I want to upgrade my team to professional plan but Figma doesn’t allow it, we can only choose to upgrade to organization plan which is too expensive for us. And now we cannot access or download or move our file to a new professional team (I plan to buy one if Figma allows to move the old files into the new team). Is it true that we can only upgrade to the organization plan from education plan, or this is just a glitch? Please help me here T_T

Why am i not receiving login link mail from Figma in my outlook account? That account was my work Figma account and all my design files are in it and im unable to login, everytime i try it shows a message that a link has been sent, but there isnt any mail. If anyone can please help me out, please do it. This is a really urgent issue as I have clients waiting for their designs and out of nowhere I can’t access this account anymore…

I am pretty new to figma so any help is appreciated. I have created a very tall page that you can vertically scroll. I can add comments but only the top comments are viewable. Any comments applied to the bottom half don’t appear at all when prototyping. If you scroll down in the prototype, comments that only apply to the top are still displayed but overlaid now on the wrong elements.

Trying to stretch the limits of what Figma can do by creating a tender like swipe (left->delete, right->apply, down->save) The page content is dynamic based on variable modes. There is a chart on the page that also needs to change with the mode. Is it even possible to handle this within Figma, or am I on a fools errand here.

Hi there! I have a Project I’d like to transfer from my education plan, to my pro plan. I’ve inputted the URL correctly, but no matter what I do, the “request transfer” button always stays disabled… Can I transfer a project from an education plan? Or am I missing something? Thanks so much!

Hello all I have created a design system for a suite of websites which will all utilise the same components in some way or another. But they will all need a different colour palette. My design system includes colour styles set up so that all the components created within the system use this palette (labelled “primary”, “secondary”, “accent” etc.) Then I start a new project, import my design system and add all the components I need. Here’s where I am stuck. I now want to change all the colours in the new project to a local colour palette (all labelled the same). But I dont want to change it on the design system, because I will use the design system multiple times for websites, all with different colour schemes. I need to somehow convert the colours brought in through the design system to the local colour palette. And what would be even more amazing, would be every time I drag in a component from the design system, it automatically converts to the local colour style equivalent! Any way o

I am using the free version and also a paid version (Professional team license). I have seen this message coming up lately and it is bothering me. I am not able to create large files with many screens. I used to work in an organisation where we used to have large files and I have never seen this message. Is this something that comes in free version and professional license alone and not in the organisation and enterprise plans? Please help…

Hello. I’m a beginner and I tried to follow a course but I can’t move on without seeing the toolbar. I’ve tried ctrl+/ but it doesn’t work. Help pls:<

Hi! I’ve been waiting a long time for the latest update, I don’t know why it hasn’t updated yet. 😦

Hello, I am a facilitator who is looking for a new whiteboard now that Jamboard is sunsetting. One of my favorite features of Jamboard is truly anonymous sticky notes. I found an OLD forum on this, but nothing recent. Is it possible (now) to have anonymous sticky notes. In facilitation we believe that anonymity is important to support free flowing ideas, brainstorming, and level power differences. Thank you, Hannah

I’m a high school teacher using FigJam as an interactive board to go through my slides and do activities. Unfortunately, this means some students end up spamming with stickers or doodles which has been distracting. Are there features where I can limit their use of these without setting them to ‘view only’? The features I’ve been using so far with students are the post-it notes, filling in tables, and using sections to allocate their digital workspace. Thank you!