Ask the Community

on a desktop frame i have a 12 row grid system when i center align my content , then go to present mode it offsets all me content and isn’t centered

if I have upgraded my account to professional and after a month stop using the professional account and get back to free, do I lose my projects that were built in the professional account?

I’ve been struggling with this for a while. I’m working on a chart where I want to use a toggle to switch between different views (e.g., Days, Weeks, Months). I created three different chart variants called LineDays3, LineWeeks3, and LineMonths3. In each chart variant, I added an action that changes a variable when clicked (as shown in the images below). LineDays3: LineWeeks3: LineMonths3: The prototype only works on the first click. For example, if the default view is LineDays3, it works when I click on either Weeks or Months. However, after that first action, the prototype stops working. I’m not sure what the issue is. 😢

Hello there! When I export my project as .fig file and then import it back in Figma, the thumbnail is gone. Is this a bug?

Hello my color almost look like CMYK & not like RVB colors, someone know how can I solve this? would be awesome thank you so much !!

It’s just a normal and simple tab with “Change to” interaction. It never happened to me before, is it a bug from Figma?

Hi everyone, not sure if you’re getting the same issue but recently the ‘Present’ tab in Figma Desktop has a bug. When you create a standard desktop layout and then view the layout by selecting the ‘Present’ mode you will see white borders on the left and right hand sides. So in effective the layout is not reaching 100% of the screen as it should do. To view any desktop layout design where it fills the screen in ‘Present’ mode you need to change the width from 1440px to 1470px. Figma has not fixed this issue in 6 months. Just be aware. Quite lousy of the software team not to have fixed this after I’ve contacted them 9 times with no reply. Thanks everyone, hope it helps.

Hi, I’ve seen that this has happened to a couple of people, and I was shocked to see that instead of being charged $15 for my monthly seat, I was charged for 7 seats (that’s $120+ USD). I really need a refund since I did not authorize these extra charges, and right now I can’t afford this. I need help from support. I have already requested a refund, and my ticket is currently pending. Has anyone with this issue been able to successfully file for a refund? Any advice or assistance from the community would be greatly appreciated! Thank you

Hello I have a problem exporting the Jpg files, they export in a very bad quality, although the import was in a high quality + in settings i have high quality tick set Previously (around a month ago) I had no problems with exporting files and their quality maybe smn knows what to do?

At work, I often share Figma links to communicate with clients or partner companies. However, even after we’ve ended the collaboration, they can still access our designs through the link, which is really annoying. Another issue is that although the link can be set to read-only mode, this only applies to the web. If the person has a Figma account, they can still copy the content from the link and paste it into their own project! ！This means our designs could potentially be stolen.

a component with auto layout works perfectly as expected (expandable side menu) but when i use an instance of it in design it doesn’t expand like the main component, it acts differently by plugging the content without expanding the whole menu. in the video attached: first record is the screen with main component while second record is the instance.

hello guys. I can’t resolve the question with position of image. I need to find positions X and Y after cropp or mask.

Hi, I created a parent component that has several child components. I want to duplicate the parent component and make specific changes to it without affecting the current child components. However, I want these new changes to apply to a different set of child components. Is it possible to detach the second set of child components from the original parent, attach them to the duplicated parent, and have the changes to the duplicated parent apply only to the second set of child components?

don’t working change to in while Hovering help pls

Hello all. I’ve been trying to get my head around something all weekend with no results. Is it possible to have a text frame take a round shape ? I’m trying. to create something similar like in the photo attached here I’m hopping someone found a solution and is willing to share. Thanks a lot, A

I was just presenting with Figma Slides today in Present + Notes mode, and while it was working fine much of the time, a few times the Present slides completely refused to change at the same time as I was going through the slides in the Notes window. I had to restart Figma completely twice in the presentation just to be able to move forward. Not a great experience! Is this a known issue?

Hi. For the user testing session, I need an app prototype and another prototype that simulates USB device to be linked together. In the way that buttons in app will trigger interaction on the “device” flow and vice versa, is this possible at all in figma? These should be run on two separate devices one on desktop and another on mobile.

At work, I often share Figma links to communicate with clients or partner companies. However, even after we’ve ended the collaboration, they can still access our designs through the link, which is really annoying. Another issue is that although the link can be set to read-only mode, this only applies to the web. If the person has a Figma account, they can still copy the content from the link and paste it into their own project！！ This means our designs could potentially be stolen

Hello Figma team, I’m writing to express my growing frustration regarding two significant overcharges on my account that have yet to be addressed. In August, I was charged $212.00 for my personal Figma Professional Account. After noticing the discrepancy, I promptly opened a support ticket but received no response. Now, in September, I’ve been charged $257.00, and despite opening another ticket, there has still been no communication from customer support. As a frequent user of Figma, I’ve always enjoyed the product and its features, but this lack of response is deeply disappointing. To prevent further issues, I’ve canceled my account until these overcharges can be resolved. I’m reaching out here because, unfortunately, it seems that support inquiries only receive attention when raised publicly. I would appreciate it if someone could look into this matter urgently, as this is a billing error that needs immediate correction. Thank you in advance for your prompt attention to this issue.

Hey! I’m getting a message once I open Figma saying “You can’t access this resource. Contact the owner, an admin, or support for assistance.” But it’s my account and I’m the only one on it? Has anyone had this issue before? I have client work on there that I can no longer access or even view the document - I just get a grey screen with the above message.

I’m developing a plugin that includes functionality to create a text node with content. I’m trying to set the text node’s vertical alignment to ‘cap height to baseline,’ but I’m having trouble achieving this. text.textCase = "TITLE"; text.textAlignVertical = "TOP"; text.textAutoResize = "WIDTH_AND_HEIGHT"; text.textLineHeight = "CAP_HEIGHT"; The other ones work fine – but not the Vertical Trim. Thoughts?

I posted my first FigJam to my Google Classroom, and none of my students were able to access it. I used Jamboard a lot last year, so I just did the same, in that I chose: “make a copy for each student”. I wanted to pull defintions I had on one color sticker up to definitions that I had on a different color sticker. When they tries to move the definition sticker, the whole screen moved back and forth. Between me and my students, we were not able to figure it out.

Hi! I have a button that uses variables for sizes (S, M, L, XL). I want buttons S and M to use smaller font size (14px) than L and XL (16px). I use the same font style for button and paragraph text (M-regular). How do I set up variables for that style so that the button text changes between 14px and 16px (depending on the button size), independently from paragraph text that should switch sizes depending on the device (Desktop, Tablet, Mobile)? I want to control button size regardless of the device. There are a couple solutions I can think of: Use a separate font style for paragraph text and button text, each having a separate text variable Don’t use variables at all for button size, just use variants (I’m trying to avoid that one due to many variants) Is there a way to keep a single style for buttons and paragraphs, and somehow handle this case with variables?

Not sure where to submit this bug, when I try to draw on my presentation the colour automatically shifts to white.