Not Receiving Any Emails to Enterprise

Question

I have submitted a ticket, but am posting here for further communication.
Our enterprise is not receiving emails from Figma. This includes new user verification, comment notifications, additions to files, etc.
We have checked spam, junk, and quarantine and are not seeing anything. I am posting here because without email, I have no other way to communicate with Figma. Even when I submitted the ticket, I did not receive any confirmation email.
If someone could please assist here, I would appreciate it.
Thank you!

Junko3 · Answer

Hi @Garrett_Wright, Thanks for reaching out about this. Sorry to hear that you haven’t been receiving emails from us.

I’ve checked, and our support team is actively investigating on your ticket.

If you don’t receive any emails from our support team, even after a few days - excluding the weekend, please let us know.
In that scenario, we’ll verify if there are any updates from our support team and then inform you accordingly.

Thanks again for reaching out!

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