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  • 12,747 Topics
  • 34,009 Replies
12747 Topics
Naif1
Naif1
asked in Ask the Community
Performance is unbearable

I Dunno what is happening, but happened very fast. Suddenly, me and the team cannot work anymore. We checked for memory usage, and that is not a problem. I’m afraid the problem is on the libraries itself, because even if I create a new file, the performance is so problematic it is impossible to work. I cannot strech a component that the computer just freezes for sometimes over 30 seconds. I have the latest macbook pro m3, so that isnt an issue. I really need someone from Figma to check my case asap cause it has become impossible to work and we’re missing deadlines because of this.

261
J
Figmate
3 months ago
3126177658
3126177658
asked in Ask the Community
Chinese font display error

version：124.3.3

848
y_toku
Figmate
3 months ago
D
Denise_Villanueva_T2_Vancouver
asked in Ask the Community
How to remove cookie banner from embedded prototypes?

Hey all, wondering how to solve this issue. We created prototypes to embed in our dev docs site, so there are multiple prototypes on a page and different pages. Every prototype has this cookie banner (highlighted in pink), even when I’ve already accepted it once. How can we remove this? Can it be shown only once? Thank you! Denise

200247
y_toku
Figmate
3 months ago
Marlene_Solis
Marlene_Solis
asked in Ask the Community
Student Cannot access Educational Plan

Hello I am new to Figma and I cannot seem to access the Educational Plan as I am required to for the course I am enrolled into. I am in University and can’t really seem to reach for help much in the contacts option.

101
dvaliao
Figmate
3 months ago
M
Muhammad_Tayyeb
asked in Ask the Community
Educational plan

I am trying to apply for the educational plan. However, when I click on https://www.figma.com/education/apply, it shows me “you’re in” and “go to Figma” instead of application also the plan doesn’t change. I emailed support@figma.com, and they replied by stating that I should ask here in the community forum. Please help me out. For your reference I have attached the screen.

211
dvaliao
Figmate
3 months ago
Denise_Primavera
Denise_Primavera
asked in Ask the Community
How to import files from Photoshop or Zeplin?

I have several files created in Photoshop and exported to Zeplin for development. My team decided to migrate to Figma, so I’m trying to bring everything here so we can keep history. I’ve tried to upload a PSD file and it seems that it’s not supported by Figma, and I couldn’t find anything related to Zeplin. Please, if there is a way, any way, how can I bring my files to Figma?

9585
Codia
3 months ago
E
Ely1
asked in Ask the Community
Copy/paste from photoshop

Hi, I had a course about Figma and our mentor told I can just copy PNG from my Photoshop file and paste in Figma on my Mac (cmnd C/ cmnd V)but it is not working on my iMac and my MacBook ( Is there any tricks? Pls help me, I just studying Figma

12575
Codia
3 months ago
Tony_Pawli
Tony_Pawli
asked in Ask the Community
1/3-2/3 layout-need both constraints and hug?

Newbie, only a week in. Be gentle. Nomenclature may be off. Trying to create 1/3-2/3 column layout. Can not figure out how to both make text responsive properly constrained within the grid, and keep sections from bleeding into the following section. The first seems to require constraints (available with frames, but not with autolayout). Second seems to require the “hug” feature (available with autolayout, but not frames). I’ve spent hours nesting every combo I can think of, to no avail. Am I missing something? Am I expecting too much? See attached screenshot for illustration. The 3rd option is certainly ‘close enough’, but for learning purposes, I’d like to understand how to do this.

25169
Thrillmot
3 months ago
Eugene_Ross1
Eugene_Ross1
asked in Ask the Community
Component Properties Occasionally Persist

In the video linked here, I demonstrate an issue with a component instance containing multiple nested child components. When swapping out these nested components for new ones, I’ve noticed that some properties from the previous components, such as fill and padding, are being preserved. This behavior appears inconsistent, as it only affects certain instances. One point not covered in the video is that all of my instances use auto-layout, yet they still retain properties from the previous components after the swap. A similar issue is seen in this thread. Is there something I could be doing wrong or is this just a really bad bug?

220
Eugene_Ross1
3 months ago
I
Ian_Bever1
asked in Ask the Community
Slot component keeps unwanted overrides

TLDR: When I swap my slot component with a button, the text layer color inside my slot is applied as a preserved override as a fill to my button label container, which is using a typography component. My team created a stack component to mirror MUI layout properties for custom content projection. The stack is essential a group of slots, which are placeholder components, so we can instance swap one to many slots in a stack without detaching component instances, like the content inside a card or dialog (could be buttons, text, or form controls). E.g. here’s a stack with two slots inside. Each slot contains a text layer, which isn’t meant to do anything other than signify this is a placeholder component meant to be instance swapped. But when I instance swap a slot with a button, I end up with this. The purple text from the slot is being preserved as a fill on the frame for our typography component, which is not what we want. Since the slot is just a placeholder, we want the actual compone

1883
Eugene_Ross1
3 months ago
R
Raf_MS
asked in Ask the Community
Figma Slides - Vertical Ruler Bug

When the slide template is in the edit mode, the Unpublished changes banner covers the ruler making it unusable.

141
Jason_Britton
3 months ago
Sameer2
Sameer2
asked in Ask the Community
Figma Website downloaded fonts missing

Hello everyone, I have been using the website version of Figma for a while, and there was an issue with the fonts. The same fonts that were working a few days ago are not working now. But the main thing is that the same font is working with the Desktop app. When I log in from both the Website and Desktop app, downloaded fonts work properly in the Desktop App version whereas it doesn’t work on the Website once.

5097
ksn
Figmate
3 months ago
H
Hallgurd_bakr
asked in Ask the Community
Can I join education plan without school email address?

I want to join education plan with personal work email(Gmail) because I can’t login to university account. Can I do that?

5186
dvaliao
Figmate
3 months ago
OThmane_Mdidet
OThmane_Mdidet
asked in Ask the Community
Community file under review

I’m trying to upload a file to the Community. and got this problem!! this file are already published on the community i just updated the file and published it again but i get this problem (file under review) 🙁

181
ksn
Figmate
3 months ago
FM_Medicina
FM_Medicina
asked in Ask the Community
plan educación

Acabo de cambiarme a Plan Educación, pero mi plan sigue gratis y no cambia al plan educación, ya he sido verificado, no sé qué hacer ¿alguna idea? nota: he cerrado sesión y vuelto a abrir no pasa nada

101
ksn
Figmate
3 months ago
rebecca_sun
rebecca_sun
asked in Ask the Community
I can't pubish my interactive prototype，and Tell me a tutorial on how to publish widgets, plugins

Hello, I made the interactive prototype in the picture, but when I want to publish it, I can’t find this file on the files, widgets, plugins page, please tell me how to publish the widgets and plugins. Tell me a tutorial on how to publish widgets, plugins

251
dvaliao
Figmate
3 months ago
Oleksandr_Maslych
Oleksandr_Maslych
asked in Ask the Community
Figma fonts have different width

Figma breaks the font width. Why does it happen? When you click on the font itself, it becomes wider. The file was created a day ago, new fonts were not installed or downloaded.

245
Nellya
3 months ago
Muslimin_Ontong
Muslimin_Ontong
asked in Ask the Community
Lost my figma files

I have been student in University of Immaculate Conception which is this is my email [redacted]. Now since I became a part timer teacher in my university the IT administrator have updated my account into [redacted]. I am now try to accessing my Figma account but it seems it reset my account. How can I recover all my files that is associated with my old email account to my new account.

91
ksn
Figmate
3 months ago
Erich1
Erich1
asked in Ask the Community
Color styles not working properly

hey guys, can somebody please help me! i ran into some issues with my color styles - see the attached image. i have different color styles, one of them is white 100%. but everytime i select it it shows some light orange color, even though the circle indicates it is white. but if i check for the details its still that light orange. i just dont get what is going in my figma file. can anyone help me please? cheers eric

22457
Janice_Chen1
3 months ago
Antonio_Santoro
Antonio_Santoro
asked in Ask the Community
Export in PDF not showing content of the first frame of the selection

I’m trying to export a document I created in Figma with 12 different frames but every single time I try to export all the frames together into a single PDF file the first page shows just big blank empty space. I’ve tried everything that comes to my mind. Creating a new frame and moving the content. Making the frame a section, recreating every text, images and shapes of the frame from zero and more but nothing. If I export the frame singularly it works. If I export all the frames into multiple files it works. Just when I try to do everything together. I’ve searched on the community but can’t find a solution that works for me. Please help!

471
Antonio_Santoro
3 months ago
Yuka_Leong
Yuka_Leong
asked in Ask the Community
Prototype doesn't fit well on mobile view

My prototype looks well in web view. However, when I shared the prototype using the URL link and view on my mobile, the design doesn’t fit within the screen. How can I solve this issue on mobile view?

70
Yuka_Leong
3 months ago
Geoffrey_Menissier
Geoffrey_Menissier
asked in Ask the Community
Multiple people sharing an account

Hello, Do you think it is possible for multiple people to share an account with only one email? Would it work if they used it simultaneously? I am in a small agency where we already pay for 5 full seats. Designers have their licenses, but we would like to try Slide Deck for occasionally presentations. We can’t afford to pay a license for all the project management team who could be involved in the Slide Deck work. As the future prices of Slide Deck is not yet knowable, I’m planing for now to create a common email, with full seat, they will be able to share. What do you think ?

1010
Geoffrey_Menissier
3 months ago
Gustavo_Nivello
Gustavo_Nivello
asked in Ask the Community
Bug: Variant menu not working when try to select a variant

Hi, I’m having an issue with the variant menu. When I try to change the variant, it’s unclickable. Additionally, a second unclickable menu appears at the top of the page, near the home button. I can insert a new variant name, but I can’t select an existing variant. It seems to be a bug within the variant menu. Someone is having this same issue or know how to solve it?

282
Gustavo_Nivello
3 months ago
Eden_Meiman
Eden_Meiman
asked in Ask the Community
How to export a smart amination done in Figma as a JSON/Lottie file?

Hello dear community, I’ve created a 30-sec prototype in Figma using smart animation. As I’ve seen that there’s no way to export any of that as a piece of JSON file from Figma directly, I had to re-create all those “smart animated” parts manually in Jitter, where I could export it as JSON. The problem began when I realized that Android and iOS couldn’t play those animations because I used SVGs for some graphics. Jitter offered to convert all SVGs to PNGs, and this workaround works only for the same viewport, which is not ideal, to say the least. The ideal solution for me will be to have the ability to export a smart animation from Figma directly in a JSON format. The second ideal solution will be to discover whether there is a motion design tool that supports Figma’s smart animation and is able to export the animation as a JSON format. The third ideal solution will be to discover a motion design tool that a) gives the possibility to re-create manually what I did with the smart animati

80475
Loisjoan
3 months ago
mgavin
mgavin
asked in Ask the Community
Maintain aspect ratio of icons in a componet

Hi, I am using components for the first time with properties. I have a card with text and an icon. The icons have been configured as Instance properties, but the icons I have all have differing sizes. Is it possible for the icon to maintain its aspect ratio, as presently it does not and loos stretched. I tried to place the icon in a frame but that didn’t appear to help. Thanks in advance.

140
mgavin
3 months ago
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