Hey ​@Sonia10! Based off of your initial post, I’m not quite sure, since there are a lot of factors that need to be considered.

You mentioned you have an enterprise account -- are you trying to move an older account, and then into a new account that’s been upgraded to Enterprise? Apologies if I misunderstood.

However: when it comes to file/project/teams movement or changes, our support team will need to intervene. It looks like you were able to file a ticket with us already, and I boosted the priority. Someone should be in touch with you shortly!

Thanks for the reply. Someone from support has been in touch so thanks so much for assisting this.