Unclear Figma billing practices

This is a huge stitch-up. Just checked my account and there’s 13 seats.

I thought you didn’t sell out to Adobe? Cause this is some Adobe level rubbish.

Where’s the UI to let me know sharing assets immediately creates paid users!!!

Almost close enough of a screw up to get my whole yeam off the product. 1/10 Figma. 1/10.

Yeah I have always found the subscription system unclear and misleading… Also the fact that your premium status goes to a specific team and not an entire account. And later on you can add some editors without getting any alert that it is a paid feature.

This is incredibly disappointing. While trying to learn Figma, I sent a file to a friend for help and was charged an extra 15 dollars because they were added as a design seat. I didn’t catch it in time before I got billed for it. Ridiculous and very very disappointing…

There should be a warning when sharing that I will be charged if I don’t configure the settings correctly.

I literally just spent half an hour trying to figure this out as well. I literally hate how they’ve designed this. For some reason, every single other company in the world can make this process so much easier by default… yet the industry leader in digital design can’t? The irony here is painful.

How to access billing etc is so insanely difficult. And if I try and upgrade it tells me I need a work email. WTH? I can’t even downgrade my plan.

The pricing on the sign up page is deceiving, somehow FigJam is included in my plan but I dont use nor want to pay for it by do by default… what Figma tells me is a $12USD payment PM ends up being $30AUD PM.

I literally just straight up cancelled it.

-10/10 from me. Really, really annoyed.

I totally agree!! I need to collaborate with another designer who has their own license, but am unable to!! Also when I added a dev to the file to view the file it added him as a “seat” without notifying me!! This is wild to me that I can’t collaborate with people that already have their own licenses.

I agree, it is completely fraudulous to ask another licence fee for already licenced professionals

This happens to me too. Its non-sense both people are paying for a subscription and they need to pay one more fee just because they’re collaborating on a different project. This structure doesn’t promote collaboration at all, this is supposed to be FIGMA core value.

Even worse, when I add someone to a project who already has a subscription, I get no notification that will cost a monthly subscription, and even if I cancel after 5 mins I’ll still get Billed for that month. Figma, this pattern needs to change, users need to be aware when they’re going to be charged more money at the end of the month.

So do I get this right?

Person A has signed up with Figma and pays for a full design license.
Person B has signed up with Figma and pays for a full design license as well.

Person A invites B to edit a file.
Person A has to pay 2 design seats now? So 3 licenses total? And the only way you get informed about this is by the amount of your next invoice?

This is not how collaboration works and fraudulent behaviour in my opinion.

You should be ashamed, Figma

yeah we just noticed we paid 5 seats for a few months for users we just invited to collaborate once and additional costs this was nowhere communicated when adding them. So to me this feels straight up like a dark pattern. Also these costs make no sense since Figma wants to be all about collaborating and everyone is already paying their licenses. This feels really scammy…