Unclear Figma billing practices

‘Another view’? I believe there might be some confusion. In Figma, there’s just one place where you manage your team. It has three parts: members, billing, and settings. Under ‘members,’ you can change the permissions. ‘Billing’ shows your costs and past bills. And in ‘settings,’ you can change your plan and how you pay, etc.

I find it confusing too… I never know where to go to check billing.

So any editor can simply add a new license??? without any intimation that it will be charged in the next month’s billing cycle???

My patience is also being tested to it’s limits.

After very unclear billing practices for FigJam, we have been trying to get a bill paid for our accidental “additional editors”.

First of all, it took me so much time to figure out why we got charged extra. Then, I finally got our accounting department to issue a check, we waited to hopefully see that stupid ‘invoice overdue’ banner go away. When after a while it hadn’t disappeared, I reached out to Figma to figure out why it was still there. Turns out THEY CHANGED THEIR BILLING ADDRESS and never notified us! So I go back to our Accounting Department, get the address changed, get them to re-send a check, and now weeks later, even with the new address, Figma can’t even find our payment.

I have been trying to get our bill payed since JULY 13TH.
I don’t know what is going on over there, but combined with deceptive billing practices, I am almost ready to throw in the towel on Figma.

Figma, do better by your clients.

Agreed. As a small self-learning team in a startup we were shocked to see we were billed for 7 people when we are only 2 designers in house. I did not know moving projects with past collaborators would count them as developers or editors qualified for billing.

I’m at a mid-sized consulting company and we are findig the pricing and fees hard to control. What’s additionally problematic is that I needed to make all my dev and QA “Editors” so that they can see everything they need to. When they have “Viewer” access they could not see all of the design library component states and see details on nested frames. We’re paying astrominical prices.
On top of which, licensing is at the “Project” level, not a “Person” license with permissions to Projects, so its never quite clear who we are paying for access to what.

Wanted to chime in and keep this thread alive as Its clear as day that Figma/Adobe wishes to ignore this situation. They have so many great minds working there that the fact them thinking writing how billing works out in website is enough to make sense to users is disgrace. You can add a user to your file as an editor in one click without any notification is the same as allowing paying for things with your credit card without any authorization or PIN code check.

I find it amazing that this hasn’t been addressed and I guess this makes them enough money worth to ignore all the customers that would leave because of this issue.

I had a free account which I upgraded to Professional only because a client needed a file transfered.

Transfered ownership, forgot about it, and just got an email about my “6 monthly seats”.

Checked and the person I transfered the file to, added 4 other seats.
So I’m getting charged for mine, the new owner (?) AND the 4 new editors THEY added (???)

Garbage system. Glad I caught it just one month in.

Let’s say that. This is so unfair that Figma doesn’t even inform you about the payments. This is done on purpose and IMO these business practices are not okay.

Software subscriptions usually work like Adobe - you pay for your license, other users pay for theirs, and you can all use the software. Figma will charge you for a license for yourself - and will charge you additionally if you invite another Figma subscriber to one of your files. Even someone who has their own license. So if you are a team of freelancers, you end up paying a bunch of extra user fees in addition to your subscription fee.

Figma’s own support told me to come here and complain about it. Is anyone else experiencing this? I would imaging it’s not an issue if everyone works for the same company.