Unclear Figma billing practices

If I’m trying to give them every benefit of the doubt that they are doing this in the name of lowering barriers to collaboration, then I have a hard time rationalizing it as that if they give the Enterprise version the ability to prevent it.

As for making it too easy to become an editor… that statement presumes the user understand what an editor is and that they aren’t one yet. There is absolutely no indication to the user what-so-ever that by clicking the New design file or New FigJam button that they’ve just added a monthly charge to their organizations bill. And frankly it doesn’t matter that an admin can go in retroactively and downgrade the role.
Even this is not as straight forward as they make it seem. Just downgrade the users… But if these users have created content and or shared designs by the time you figure out they’ve been an editor, downgrading them will have disruptive consequences to the content they’ve created.
I can honestly say that i’ve never seen a piece of software that allows users to elevate their own abilities like this. And especially not one where a cost is incurred with no indication to the user.

Just got an unexpected invoice on the Figma Pro plan for FigJam seats. Didn’t realise it was A) $25 extra cost on to of the Figma Pro plan we are on and B) going to cost so much just for a few flow charts.

Cancelled all the team FigJam access and we won’t use it outside of ‘Drafts’ where it doesn’t cost.

This happened to me. I have a paid Pro acct, and a coworker of mine has a paid Pro account of her own. She made our whole team Editors on her FigJam board months ago. When I got my surprise bill for adding 2 editors to one of my files, I warned her to go check. Because if Figma is getting money from her for adding me as an editor on her file, AND they are also collecting money from me for having my own paid seat, then YES, THEY ARE DOUBLE-DIPPING, and I’m pretty sure this is illegal.

The ability for people to assign themselves a Figma or FigJam editor seat is absolutely unacceptable. This isn’t an enterprise level feature. Small to medium businesses need to be able to be in control of their costs – more than anyone else. Why anyone other than an admin should be allowed to affect billing is beyond me.

The fact that someone can click ‘edit’ without knowledge it will affect how much the company pays isn’t good enough.

The ‘opt-out’ style of making someone a viewer-restricted isn’t good enough.

It would be great if I was alerted ahead of time that whenever I was sharing Figjam documents with other people and adding them as editors, I was subscribing them to editing services and racking up my companies Figma bill. As is, the UI seems to indicate the service is free, however it most certainly is not!

Feels like a dark design pattern

We are actually getting rid of FigJam at our organization entirely because the billing practice and adding editors is so unclear. It’s awful for businesses and managers who have to adhere to strict budgets each quarter.

Just wanted to add that this is bad practice and not transparent at all from Figma. It has really degraded my opinion of what is otherwise a great product, and leaves a poor impression. It’s far to easy to get bill shock by editors accidentally creeping into billing. I can see now they have an “open session” feature, which is great and much appreciated, but it’s very easy to accidentally miss this and get a bill that doesn’t align with value.

Between inviting editors to files and simply ‘creating’ FigJam files, we are being billed additional that we didn’t expect.

It’s a weird and shady practice from a company who otherwise seem to have it together.

I just to have the same, this F%$#%& company It just to charge me 375$ for 25 editors, I am a freelancer and when I got the monthly payment thei show me a notifications alert about Editors. But when I stared to organiza files some editor had incluing, and I didn’t realize, and Now Figma Steel me 375$ for my safes…
Bad experiences

Seriously, could you make it more opaque and random?
I have to login and check every day what my team is has done so I don’t get accidentally overcharged? 3 month in a row I remove edit permissions from users who don’t need it, and there’s still ANOTHER view where permissions are presented differently and there you can see more editors you’ve missed. Disgusting.