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A pop-up keeps displaying every few seconds when I use Figma (screenshot attached). The message reads "You are attempting to access support-chat.figma.com/support_chat_frame.html site... Attempts to access barred sites are recorded. Attempted use for non-business reasons may invoke disciplinary action."

An intern accidentally clicked on the account deletion button. How to restore all the files when opening it again?

When I export (to png) any shapes with curved corners there is a little gray line on the edges.I’ve tried finding YT videos, snapping to grid, etc. But nothing seems to work.  

Hello,Every time I open up Figma on my browser, all the fonts that I’ve installed on my computer using the Figma Font Installer for Windows disappear, and I have to go back and manually re-install them on my computer and overwrite it so that they can all re-install themselves into figma again, which is frustrating and time consuming. Does anyone know why this is happening?

 I cant click in this blank area to apply fills/strokes/effects etc, i used to be able to but now i have to click the plus. it takes a little longer to navigate there which is a bit annoying, is this a new thing or a bug?

Hi!I've recently run into a strange issue when exporting frames from the Figma desktop app (Windows). Some slides/frames export with black bars on the edges (top, bottom, or sides) - but only in certain cases. Here's what's happening: Everything looks totally fine in the browser version - no black bars there. The issue only affects some frames, not all. In the editor, the frames look perfectly normal - the black bars only show up in exported images. I’ve tried: Reinstalling the desktop app Clearing the cache   Making sure all layers are aligned to whole pixels Removing shadows and effects that might bleed outside the frame Exporting in PNG, JPG, and SVG — same result Has anyone else run into this?Would love any ideas or workarounds. I’d really appreciate any help 🙏Hope I explained it clearly English isn’t my first language, so I hope it all makes sense! 😩 

Why this very simple functionality hasn’t been added for years idk. Everytime there’s an issue with payment, we have to enter ALL payment info again. There is also no managing payment methods, or even adding a backup one. It’s archaic for a product that costs $240 per year.

Hello, can anybody help me with this issue? I have several .fig files, and whatever I try to import them, it’s “Unsupported file format”. I tried Import from “Create new” dialog, I drad and droped , the same result.  Please,  how to fix it?   Thank you !  

From time to time I cross broken Variant values’ order. Other words, an instance on the design file has a different variant values’ order than the main component or even instance of it, tested directly in the library. It’s not always the same component. It’s appearing at random. Problem appearing only on instances used in design file with added library Other, same way created components works fine (until randomizer decide it’s their time). Seems like some informations are lost during loading or publishing library.Library fileComponent → “Size” variantInstance → “Size” variant Design file (library attached)Instance → “Size” variant 

Figma seems to be working hard on several key new features, and has completely neglected the management and maintenance of the community, and it often cannot be opened. Even if it is not upgraded, it should at least be guaranteed to be bug-free, right? 

 Hello Figma Support Team,I’m experiencing severe issues with touchscreen and stylus input specifically in FigJam.For over six months, I was able to use my stylus to draw and annotate without any problems. I could also navigate the canvas smoothly using two fingers. However, recently this functionality has broken: When I select tools (e.g., the Selector) and try to pan the canvas with two fingers, the view wiggles unpredictably, making navigation nearly impossible. Drawing with my stylus now behaves erratically—strokes do not register accurately and jump around or lag. I have tested this on both the desktop app and in multiple browsers. The behavior is identical across all environments. This issue is easy to reproduce: simply use a stylus to draw and then try navigating with fingers in FigJam.I’d appreciate any guidance or updates on whether this regression is known or if a fix is planned, as this is disrupting my workflow.Thank you for your help.Best regards

I’ve been having issues with images failing to upload and show a loading/buffering state for images.Happens when there are more than 1 image columns/cell and more than 1 row of content. No clean runs where all images from all rows and columns/cells get uploaded smoothly. Text columns/cells work fine on all rows.It’s hard to say what the trigger zone for this bug is--I’ve tested it with dozens of variations of sample XLXS files trying to replicate it and search for a sweet spot that doesn’t break the bulk uploads--always breaks with multiple rows and columns containing images. Pictured below: The upload preview and what it outputs when using the attached file. Screen recording of a test run.   

The fonts in my figma file have changed automatically to a random font, when I tap on them they change back to the correct fonts but I need to manually click on each text field. 

We’re currently making our components responsive using variables. We’ve setup custom values for components, in this case our Checkbox. It should increase in size on smaller viewports. We’ve inserted icons inside the checkboxes which contains sizing variants  which are connected to the variables string to achieve the resizing. The resizing is working correctly, however the color breaks. I have checked all the layer nesting, naming, etc. Also re-factored the Icon naming and layering, but it still breaks.Please see the video.  

When I create an XLSX in excel with all of my images, when I go to upload them in the bulk uploader it completely reorders them when I have more than roughly 11-12 rows. See screenshot. It works fine for smaller runs of ~5-10 but when I create more the order changes when I upload it.  In screenshot the front column appears with the back images and vice versa after uploading.  

Went to my backup account today and found that it doesn't support AI features. Although updated to UI3. Can you please tell me what the problem is if both accounts are on free for now. Thank you very much in advance for the answer.

Just playing around with Figma sites on my mac and I noticed the the preview functionality tends to hang while it’s loading or it just loads a white screen. It’s pretty common occurance and reloading the project and restarting Figma doesn’t seem to fix the problem. My work around is that I found the Figma Site web app in the browser doesn’t seem to have this same caching issue. So at the moment I run Figma sites on the mac app to do all the design work but run the preview in the the browser app as it has no issues reloading the Site preview.Anyone else having similar issues running Figma Sites on the mac?

Simple Design System from Figma gives errors when attached as a component library to Figma Make Files. How cat this be fixed, been using “Fix these errors” button with no result.  Errors in console:❌ @https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292 ❌@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292 ❌@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292

Issue DescriptionExported files are having their vertical text alignments changed to Middle. How to recreateCreate a Figma SlideCreate Text box 1. Set Text Alignment to Bottom.Create Text box 2. Set Text Alignment to Top.Export the slide.Both text fields in the resulting PPTX are now set to Text Align: Middle. ImpactWhile you might not expect a pixel-perfect copy when you export from Figma Slides to PPTX, this issue will in many cases cause text boxes to overlap with each other. It also creates a lot of unnecessary manual work while impacting our workflow.  ScreenshotsThe screenshots below don’t really convey the full impact, sometimes you’ll end up with overlapping texts. But you get the idea. In Figma Slides: In Figma Slides In Powerpoint In Powerpoint 

Hello! I’m currently at the Free plan, previously was subscribed to Professional.After giving edit access to people in Free project i was charged for full seats. This is violates my customer rights, because your software is literally says “Free”, then charging without asking my consent for this payment - by any law definition it is a fraud. Furthermore, i want my payment information (e.g card token) to be removed. 

My original postSome of my icons are displaying unexpected holes in circular areas where there shouldn't be any (see attached images). The issue seems to occur when strokes overlap and create negative space, possibly due to how the stroke is being rendered or interpreted.I'm aiming to keep everything within a single vector and maintain consistent stroke width throughout.Expected Behavior:Icons should render as solid shapes with no gaps or holes, as shown in the final image.Any insights or solutions would be greatly appreciated. Thanks! Desired look of the vector icon 

I had an account that used an old email address and I worked on a number of really important projects in it. That email no longer exists and I cannot set up email forwarding for it, so I can’t reset my password or get access to those projects. I really need access to those projects for portfolio work, and am not sure how to recover the account. Is it possible to change the email associated with that account or somehow change the password? I am not sure how to proceed. 

Hello everyone,since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now.When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes.When I click on an icon to see the side by side comparison, it loads forever.I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps.Anybody have any idea what else I could try?

Установила новый шрифт, Фигма его видит и применяет. Но когда выбираю токен с этим шрифтом, то Фигма выдаёт ошибку, что шрифт отсутствует. У остальных участников проекта все нормально работает

Hi! I have a problem with a file I created and edited just this week. The file was only accessible to me and it was created in my drafts, but now I don’t see this file anywhere in my workspace, I only see it in my recents and when I open the file, I get an error that “this is an unassigned draft”. Even when I click the “request access” button, I don’t receive this request by email, as if the file was created in someone else’s space. I might have exited a workspace as well, not sure, but there are several files affected and I am unable to identify owner as well. What can I do about this?