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[URGENT] Hi, since this morning I can’t access my file on the Figma app when I’m the owner but when I’m on the web browser I do have access (so not a licence problem). Please help as I need to work on the file asap. Thanks! 

I finally figured out it wasn’t possible, but why shouldn’t I be able to?Steps to reproduce:Create a frame Create another frame inside Try converting the inner frame into a section (right-click)Observe the “Convert to section” option is not available. To make it a section, you’ll have to know to convert the outer frame to a section. It seems like the only situation where covering a frame to a section is not possible. I don’t have a clear use case for it, but I’d expect to have the ability to. It’s not urgent.

I need help for access to a previous account that I had before. I need access to the previous designs that I made with a previous account. On this previous account I used the "Login with Google" auth and now I don't have access to this google account because this was removed.How I can recover my designs?

I am trying to change the email on my account, and I cannot do so. I do not receive instructions about how to update the email to my new email. I have also tried to make a new account, but I don’t receive verification emails. I have tried multiple ways, multiple times, to get emails, and I have nothing. I need help ASAP before I lose access to my original email account.

When using a 375px-wide canvas with a layout grid, I encountered a misalignment issue due to Figma’s grid system not supporting decimal values. This creates visual inconsistencies, especially with odd-width canvases and fixed gutter sizes.Steps to Reproduce:Set up a 375px-wide canvas (e.g., iPhone screen). Add a layout grid with 16px margins and a 14px gutter. Create a 2-column design aligned to the grid. Measure each column using the rectangle tool.Expected Behavior:Both columns should be equal in width.Actual Behavior:One column is larger than the other due to the inability to use decimals for grid calculations. Odd-width canvases can’t evenly split without decimals, leading to visual misalignment.Why This is a Problem:This issue causes unnecessary confusion and impacts precision in pixel-perfect designs. Designers may incorrectly attribute the problem to their setup or component measurements.Proposed Solution:Allow decimals in layout grid settings for gutters, columns, and margins.

Conflict resolution workflow never seems to work for me. Either no specifics are displayed at all, and all I can do is press the “resolve” button, or it lists dozens and dozens of conflicts, each taking a whole minute to load the preview, and in the end all the previews turn out to be identical.A textual representation (diff) of conflicts would probably be more useful.Not mentioning the complete failure of displaying black text on black background and not being able to switch the preview bg right in the window (I don’t want to change my whole display mode from dark to light just to see the previews in figma conflicts/merge window). 

404 on https://www.figma.com/es-419/best-practices/

I previously had access to AI design tools and now they are gone. I’ve checked my settings, and they’re switched on, so I’m not sure what’s going on. I’d love to have them back if possible—thanks for your help!

Why is Figma all of a sudden just slamming the memory and battery on my MacBook Air M1 with 16GB RAM? It started maybe a week ago and I can barely work anymore. I've provided some screenshots that show just how many Figma processes are open and how ridiculously expensive they all are. Memory consumption, 9 processesEnergy consumption 

I’ve gone through all the memory/performance improvement steps for the desktop app. The only thing I haven’t done is break up my files. To be clear. These very same files worked just fine prior to UI3. So I don’t think the problem is really the files. The only way I can break up my component lib (which is smaller than any I’ve seen in the community) would be to put variables in one lib, text styles in another, inputs in another, etc. The only way I can make my files smaller would be to only have 1 page per file. Most of the performance threads I’ve seen are around specific issues or prototypes. My performance issues are with any and every aspect of Figma. Loading files being the most annoying. I’m also on an M2 Ultra Mac Studio with 192 GB of memory. It’s not my setup. Is UI3 just worse all around on memory?

I can't see the Total Views or Individual Product Views under the Metrics tab after updating to the latest version. Could someone help me determine if this is an issue specific to my account or a general problem affecting all users in the community?    

There is a problem when we use Instance Swap, the initial min-width setting remains and is not reset when we swap the element.Example of the image below:The button has a min-width of 60px, when I swap it for the icon-button it maintains the 60px min-width, however, the icon-button does not have a min-width and should be 40px x 40px.  

Recently, I often encounter the error Figma is not defined in the console The Figma plugin API in the global variable no longer exists. Refresh the page to restore it to normal This is an occasional problem that has appeared recently. It is very disturbing. Did the recent Figma update break something?

My settings are: I would expectNAME.svgNAME@1.5x.pngBut I getNAME@2.svgNAME.pngLike it’s an *.svg, “@2” makes no sense? Is there something I’m overlooking here?I have even downloaded sketch for cross-checking. Skech behaves as expected.and i mean figma behaved like that once as well?!

Добрый день. Не работает поиск по комментариям на длинных комментариях.

I'm encountering an issue updating the Chakra UI - FigPilot plugin to version 16. The error message reads: Could not publish plugin: Bad request. The upload API call appears to be failing, but there are no visible form errors.The original library author, Segun Adebayo, has given me the necessary rights to update the plugin.Please advise on how to resolve this issue.  

All of a sudden any component I drag from the assets menu or choose from a plug in like MaterialUI disappears as soon as it hits my canvas. I can see the bounding box of the frame highlighted in purple, but there is no content inside. I also can’t copy/paste anything into the file. I’ve tested on desktop and web multiple, and it persists. The kicker is that this is only happening in one file. Is there some kind of weird setting I accidentally enabled with an accidental keyboard shortcut? I’m so confused and also now literally can’t do my work…. Thanks!

Hello everyone! I’ve encountered a very annoying bug that has made it almost impossible to work in Figma.   As you can see here, if I select a text element and another element, using the shift and release the shift button, it duplicates the text and deselects the elements i wanted to group. Curiously, rectangle or any other drawn elements do not duplicate when selected, and there is a work-around by selecting two elements by dragging your coursor, but it is not a realisting fix in any scenario. It is only an issue on my Macbook Pro M2, as my other laptop (Macbook Pro Intel) doesn’t seem to have this bug.  I would be very grateful for any tips and suggestions! 

Bonjour,Je rencontre un problème sur l’effet “on drag”, il marche lorsque je clique directement sur le flow, mais lorsque je clique sur le bouton de présentation, le drag ne marche plus, un écran bleu apparaît ce qui signifie que l’animation est active, mais je ne peux pas le faire marcher sur la présentation. Pourriez-vous m’aider à résoudre ce problème ?

I want to apply a blend mode to a blurred object, but when I blur it, the blend mode disappears. There was no such thing in the old versions. I would be grateful if you could help me solve this problem.(Я хочу применить режим наложения к размытому объекту, но когда я его размываю, режим наложения исчезает. В старых версиях такого не было. Я был бы признателен, если бы вы помогли мне решить эту проблему.) 

Sorry, the title is wrong. I can’t update it.I have a problem where the text in the component and its instances doesn’t update when I change the font weight in the text styles.styles does not update to reflect changes made to the component. Steps: - I created a button component, and the text in the button uses text styles- The font in the text styles is linked to a variable Issue:When I change the font weight in the text styles, the button text in both the component and its instances doesn’t update.Note: this issue only happen when the font is linked to a variable. Figma file here

Hi I started a company with a custom email last year which I don’t have access to anymore. I was charged a renewal yearly subscription.  Can I get this money refunded ASAP? Thanks. I do not want the subscription.

Hi Figma Community,I am seeking urgent help with recovering my hacked Figma account. My account was recently breached, and the email address associated with it was changed without my consent.I need assistance to:Restore my account to its original status, including access to all my files and data.This situation is critical, and I’d appreciate any guidance or support from the community and Figma’s support team to resolve it as soon as possible.Thank you in advance for your help! Best regards,Siddhit ShahTicket #1231742).

Hi,I'm having an issue with publishing some updates in Figma. When I try to publish the library updates, I get an error for 38 changes (text-related), and it doesn't update them.I'm also running into a problem with instances. I changed the content colours using local variables, and it updated the design system file. But when I publish the changes, the instances still follow the old colours. For example, the table cell component and all the table instances are still showing the old design, not the updated one.Thanks in advance

I have two Figma accounts - a company account and a personal account. On the company account, the keyboard shortcuts for zoom are:1 for Zoom to fit2 for Zoom to selectionCOMPANY ACCOUNTOn the personal account, the keyboard shortcuts for zoom are:Shfit + 1 for Zoom to fitShift + 2 for Zoom to selectionPERSONAL ACCOUNTThis is driving me crazy as I’m always hitting the wrong shortcut in the wrong account. Why can’t they be the same? Can I fix them somehow? Cheers, Shannon