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3 replies

Gayani_S
Figmate
Community Support
May 27, 2025 9:23 AM UTC

Hi ​@Sun Shifu, thanks so much for sharing the screenshots — that definitely looks odd.

Just to help us get to the bottom of this:

  • Are you seeing the same issue in the browser as well?

  • Does this happen in just one file or across all your files?

  • Have you tried restarting Figma or resetting the app to see if that changes anything?

Thank you in advance! 

Sun Shifu
Sun ShifuAuthor
New Member
Aug 21, 2025 7:35 AM UTC

Only the Mac client has this issue, and it occurs quite frequently. It can be resolved after a restart

Gayani_S
Figmate
Community Support
Aug 22, 2025 9:17 AM UTC

Hey ​@Sun Shifu, thanks for following up!

You mentioned it goes back to normal after restarting. Just to confirm, was your client able to resolve it with a restart? If the issue keeps coming back, the best next step would be to reach out to our support team through this form.

When reaching out, please:

  • Share your file link with support-share@figma.com and invite them directly as an editor (this won’t affect your billing).

  • Download and attach your Figma desktop app debug logs so the team can take a closer look.

This will give the support team the best chance to investigate what’s happening.