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Josh Goedert
Josh Goedert
New Member
August 7, 2025
Question

Figma Design in Jira - disappear after a refresh

  • August 7, 2025
  • 2 replies
  • 137 views

We have users having issues with Design links disappearing after a refresh. It shows the design is there, but once they refresh or leave page and come back, they are gone. I have tried linking myself and have the same issue. Not sure if anyone has had experienced this before. We also contacted Atlassian support and they pointed us here. 

    This topic has been closed for replies.

    2 replies

    ksn
    Figmate
    ksn
    Community Support
    August 16, 2025

    Hey ​@Josh Goedert - first, apologies for the late response here. I saw you were contact with our technical quality team this past tuesday (August 12).

    I wanted to check in about that -- did you receive the email from the agent? Support reached out asking for a screen recording to get a better visual on this. Is there anything that restores them, or do you have to relink everything all over again?

    ksn
    Figmate
    ksn
    Community Support
    August 21, 2025

    Hey ​@Josh Goedert - it looks like we did not receive a response from you via email. Could you please let me know if you did not receive the message we sent to you on August 12?

    I will be closing this topic soon, so please let me know. Thank you!

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