Skip to main content
Question

Billing issue - no response for 3 days

  • August 22, 2025
  • 1 reply
  • 19 views
謝睿滄

Hi,


I contacted support 3 days ago about an unauthorized billing charge but haven’t received a follow-up response.
Could someone please help resolve this billing issue? #1475329

Thanks,
Ray

    This topic has been closed for replies.

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • August 22, 2025

    Hi ​@謝睿滄 - so sorry for the delay in response. I did some searching on my end, and I see that you have a conversation going with one of our agents (Jawana). 

    Please continue your conversation via that ticket. Let me know if you did not receive it. I will be closing this topic since you do have that open conversation going on. Thank you!

    謝睿滄
    Terms & ConditionsCookie settingsAccessibility statement