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 Im currently a student at the University of Cincinnati in the DAAP program. One of my main issues with Figma at the moment is the verification of the education plan. I've been told to contact SheerID, but after numerous replies and sending support email tickets, I've also been ignored about resetting my verification. I desperately need Figma for the current assignments Im working on, and my college professors are giving me less and less time to get this issue resolved. Can you guys please do something to help me out, because every time I send in an image of a government-issued ID, like drivers license, it's not getting verified. Please help me out, I desperately need Figma or else im out of luck and losing grades.  

I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype mode:  Simpler interaction in Prototype mode I also set it to “on click”  Sampler animation state to “on click”so I can try it out on mobile and works. (I used my Bluetooth mouse to test it out) but not on desktop: Prototype on mobileHave I done anything wrong? is this a bug? how do I solve this problem??

I am working on a white label product, where we have a set default mode for our product (purple colours) & we use modes for branding.We have what we consider core tokens and then component tokens.In the Core tokens, all brands are linked with their proper swatches.When I am “remapping” a component token though, all swatches preview values of the purple default colourBut, when you break the swatch, the correct hex value is displayed, per brand. Also, when switching between modes (brands), on the side bar, the swatches change based on the brandThis problem appeared 2 weeks ago, after I updated FIGMA, but this is also happening in the desktop app as well.I believe it is due to the default mode being set as default, since when I switch the other brands to default the same happens.Is this a UI bug, or is it something that can affect the actual variables and therefore the exported json that we give to our dev team?Apart from this being very difficult for us to work with, it poses a possi

Hi everyone,I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.Since this just happened, I’m wondering: Has anyone here had a similar experience? Were you able to get a refund or credit back? How long did Figma support take to respond? This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.Thanks so much 🙏

This also keeps happening to me in the browser - it’s really disruptive.

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

I can’t find the italic versions of Noto Serif. I might be missing something but I’m not seeing them as available when selecting font weight. I tried on browser and desktop versions of Figma with no luck. The italic versions are available on Google Fonts though.Normally, I would just download and add to my laptop through Google Fonts as a work around, but in this case that seems to make Figma read it as a local font which is unusable on Figma Sites.Does anyone know what’s going on?  

I need your help to resolve an issue with Figma Slides export. I created a presentation and spent considerable time on it. When I exported to PPTX, the file came out with major errors: colors shifted, frame properties changed, and some elements displayed incorrectly. I also tried exporting to PDF, but the same rendering issues appeared.Because of this, I was very disappointed and now I will have to rebuild the entire presentation outside of Figma Slides. Please clarify if there are fixes in progress or recommended workarounds to avoid such export problems.Thank you,Iryna

Hello Figma Support Team,The core feature for measuring distances between objects by holding the Alt  key has suddenly stopped working for me.This happened unexpectedly in the middle of my work. The measurement guides (redlines) no longer appear when I select an object, hold Alt, and hover over another element.I have already performed the following troubleshooting steps without success: Restarted my computer. Reinstalled the Figma desktop app. Tested this in both existing and brand new files (the issue occurs everywhere). Tested in the browser version of Figma, and the issue persists there as well. None of these steps have resolved the problem. Could you please look into this?Thank you.

Hello Figma Support Team,I am a student currently trying to sign up for the Figma Education Plan using my NYU email account personal information redacted. However, the verification has not been successful.I have already reached out to SheerID regarding this issue, but I haven’t received any response from them so far. Since I urgently need access to the Education Plan for my coursework, I wanted to ask if there is any way Figma could directly help me resolve this issue.Could you please look into my case and let me know if there are additional steps I should take, or if you can assist me in verifying my eligibility?This account is absolutely essential for my classwork, so I kindly ask for your urgent assistance in activating my Education Plan as soon as possible.Thank you very much for your help and support.

Hello everybody, Issue description:I have problem with Figma which is stopping be from using Figma as I experience crashes almost every time I try to scale or move any frame. It does not seem to be related to complexity of the design file as it happens on both projects which contain 3 frames and 2 components and projects which are much more complex (tens or hundreds of layers). This occurs regardless whether I use browser app or desktop app.The error messages I get are mostly ‘Something went wrong, reason: crashed’ or something what seems like ID of the object I was manipulating (even when it is just one blank frame).Around one year ago, I have never had a Figma crash, but since around last 6 months it happens all the time.My specs are:Geforce RTX 4080 Intel I-9 -14900HX 32 GB RamWhat I tried:Two days ago I even reinstalled my operating system (Windows 11) but crashes keep happening even more often I would say. It is not clear to my why I am able to use Figma for 15 minutes and experie

Hi everyone,I’m trying to activate my Figma Education account, but whenever I attempt, I receive this error:"Looks like you've already been approved for this offer."I’ve followed all the steps multiple times and even tried with different files, but the issue still persists. It seems like my account is stuck in this state, and I can’t actually access the Education benefits.Has anyone faced this before, and could the Figma team help me resolve it?Thanks in advance!

I created this error message field, realized later there was a better way to set it up so changed the layout to this: I have some modals with form fields in them. There was a button to update the form fields within the modal, so I clicked it. However, the modals are still showing the old layout:  I don’t want to go through and manually update every single form field. How can I get all of them updated at once?

Items keep moving outside the parent frame when dragging them, copying and pasting them, or using alt+click to duplicate and drag. My coworkers are all experiencing the same thing and I’ve seen other posts on here but you close them after 3 days and don’t let anyone comment on them. Can you please fix this?  Thanks

Hi Figma Community,I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.”I reached out to SheerID via email, but their response was:“We were unable to process your verification request. Your ticket has now been permanently closed.”Could you please suggest a solution for this issue? I won’t be able to re-verify my student plan otherwise, and this needs to be resolved before 29 September. Since SheerID has not provided any assistance, I would greatly appreciate your urgent support in resolving this matter. Thanks!

I use COPY on one element, but as soon as I click on another, it copies the new element I clicked, losing the old one that was COPYed. This bug is driving me crazy, please help.

최근 업데이트/UI3 변경 이후, 거리 측정 기능( Alt/Option요소 간 간격 측정에 중요한 기능)이 완전히 작동하지 않습니다. 이는 단일 파일에만 국한되지 않고 데스크톱 앱과 브라우저의 모든 파일에 영향을 미칩니다 . 심지어 검사 모드에서도 거리가 표시되지 않습니다.환경 OS: macOS Sequoia 15.6 브라우저: Chrome (최신 버전) Figma 데스크톱 앱:  UI: UI3 활성화 계정: 개인 재현 단계 Figma 파일을 엽니다. 객체를 선택하세요. Alt/Option다른 객체를 누르고 그 위에 마우스를 올려놓으세요. 빨간색 거리선이나 픽셀 값이 나타나지 않습니다. 내가 기대했던 것 일반적으로 누르면 Alt/Option선택한 개체와 마우스를 올려놓은 개체 사이의 간격(빨간색 가이드 + 픽셀 값)이 표시됩니다. 실제로 무슨 일이 일어나는가 거리 표시기가 전혀 나타나지 않습니다. 이 문제는 다음에서 지속됩니다. 디자인 모드 검사 모드 데스크톱 앱 크롬 브라우저 영향 어떤 파일에서도 간격을 측정할 수 없습니다 → 개발자와 디자인 QA에게 인계가 차단됩니다. 이로 인해 생산 워크플로가 심각하게 방해를 받고 있습니다. 이미 시도된 것 파일과 앱을 다시 로드했습니다. 다양한 브라우저(Chrome, Safari)를 시도했습니다. 캐시/쿠키를 지웠습니다 계정 전환 새로운 빈 파일을 시도했습니다 기존 파일 복제 비활성화된 플러그인 이 중 어느 것도 문제를 해결하지 못했습니다. 요청긴급하게 조사하여 핫픽스를 적용해 주세요. 이 기능은 핸드오프 설계의 핵심 기능이므로 쉽게 해결할 수 없습니다. 알려진 해결 방법(예: 다른 단축키, 임시 토글, 이전 앱 빌드)이 있는 경우 즉시 안내해 주세요.

These arrows used to be pointing at the logical direction, now the direction is switched up.

Hi, after I had been struggle to verify my academic status, contacted SheerID and waiting for response, I was noticed by my university to change my account Email address to my school gmail account. The problem is that since I had already processed my procedure to reverify my status by Sheer ID, I was blocked by Figma system. Considering the fact that now I have my account set with my School Email, I ask you to reset my verification record so that I can start the procedure again. Please don’t tell me to contact Sheer ID again because I already have. 

Hello Figma Support Team,I’ve built and published my site via Figma Sites under the custom domain: www.cozumyapitr.comHowever, when I try to submit the site to Google Search Console, I get the following error:❌ “URL cannot be indexed. robots.txt could not be fetched.”I’ve checked manually and indeed the robots.txt file returns 404 Not Found.Can you please assist me with enabling the robots.txt file or resolving this issue so that my site can be indexed by Google?Thank you very much.

What’s going on with Figma? I’m trying to upgrade from the free plan to the Professional plan, but the process gets stuck on the “Choose Seat Types” step. As soon as I click “Next: Payment Information,” the button gets disabled and nothing happens. How is this even acceptable functionality?

I’ve unchecked “Exclude all webpages from search engine results” 

I can’t connect a domain from my provider. Error: Invalid domain.But it’s all right.Domain:  www.давай-дарвай.рф 

I have updated the desktop app this morning and as a result, am now seeing an usual typeface in the layers panel. See attached.Does anyone know what the issue is and how I can fix it?  

Hi!I am developer and happy user of figma and figma API. I am using in particularhttps://api.figma.com/v1/files/JFl6cOTJN9uoy3UXyPGDAo/variables/localAfter fetching tokens i see few stuff which cause problems / questions.1. The endpoint return collections available in figma and their strange duplicated copies which contain empty variables. I checked with designers and we are unsure how to eliminate them. So far i filter them in code.2.  One collection is getting ‘Mode 1’ and i am not sure how to change / eliminate that. This is basically a variable used for versioning.3. The collections and also variables inside are always in random order, is there a way to apply sort to endpoint so that the endpoint return always the same resultI would appreciate help on above topics. :)All the best, Tomek