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Our coworkers experiencing this 500 error, cannot login in to figma. Tried Figma Desktop and Web page.link: https://www.figma.com/files/team/1101850901899846970/recents-and-sharing?fuid=1483318458324276214  

Extended collections work very well in simple scenarios like having multiple brands with light an dark mode. But there is more than brand specific colors.Requirement:We want to be able to define brand specific font sizes for desktop and mobile devices. In order to do so we have to introduce an additional “device” collection with a “desktop” and “mobile” mode. Then we connect the extended collection (aka the brand collection) with the device collection.Now we can easily switch between brands + devices and the font size changes accordingly.Problem:But when the brand specific font sizes are changed in the variable view, the designs do not automatically update. You have to select the layers, switch modes manually back and forth and only then the variable changes are visible. This means everything is connected correctly, but the automatic update of the layers does not work properly, which makes extended collections unus

I have a Design file which has a bunch of Pages and a load of Variables. The file contains components, some component variants have variables set including Conditions.When I duplicate a the file (This has happened with a few files over a period of months), some of the component variant variables, do not duplicate.Some Variables are missing completely.Some conditional variables are only half duplicated.Navigate to variables are 50/50 when page is duplicated.

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and bor

Hi, since today my Figma UI (app) seems bugged. Happens in dark and lightmode. Already did a couple of reboots and installed the latest macOS update. The borders are way too solid.  Screenshots:Any ideas how to solve this?

 I have submitted K-12 education EDU verification several time with no response. I did this immediately when I was first notified and also 2 more times over several months and I have received no response. I have spoken to other teachers in my district who have also experienced this same issue.!--a=1-->

Hi Figma,Related to this closed bug topic:I have a library (with mostly buttons) used by a Figma Sites page. When I make changes in the buttons (color, type size, etc), the changes update the instances as expected -EXCEPTING SIZE. The buttons have fixed height, and no matter what I do, changes in this fixed height won’t update. Inserting a NEW button instance will carry the updated height, but the instances won’t change at all.Need a fix please.

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when appl

Same here. Our problems started after last update and switching our Professional subscription from  the monthly payment into the annual payment.We have the same issues: changing a variant take ages, changing properties - the same, detaching component with nested component it’s impossible, there is error occurring. Some of the components are older, we used them for couple of months before subscription changes and before last Figma update and it was all ok. What is more concerning is that the memory usage is very low arround 12-20%, so there is something more complicated than memory.I noticed that some people are reporting similar issues after switching from monthly payment into annual one. PLEASE FIND A SOLUTION to this quickly, because we can’t work properly. Some changes are not possible at all.

I’m working in a file I haven’t used in about 6 months or so. Certain images in my figma files aren’t loading. I’ve tried on desktop and web. I’ve cleared my cache, force quite and reloaded, viewed in preview mode and nothing is working. I know there are a lot of issues due to aws outages, but I’m not sure if this is related, or if my images are corrupted in some way. Is anyone else experiencing this? 10.20.2025

Hello,I am using the Free plan and do not have any paid subscription.I received a failed charge attempt of €18.30 on my card (Hype) from FIGMA.Please confirm that my account has no active subscription and remove any saved payment method associated with my account.Thank you. 

How can I return my spacing, and padding controls to my UI? When I make an auto layout my controls aren't showing.

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

I’ve enabled Google Analytics in a Figma Site that I launched about a month ago and I’m able to see Users and Page Views, but not the Engagement Time. Is there a way to fix this or is it a know issue?

I am facing a recurring technical issue while managing collaborators in a Figma file.Issue description: I add 3–4 collaborators to a Figma file (a mix of Can view and Can edit access). Later, I remove all collaborators one by one. After removing everyone, I change the share setting from “Anyone with the link” to “Invited only.” When I close the Share pop-up, a confirmation dialog appears again asking me to remove the last person I already removed. When I click Remove, the main Share pop-up opens again. As soon as I close it, the same “Remove collaborator” pop-up appears again. This creates an infinite loop, and the issue does not stop unless I completely close the Figma tab and reopen it.Expected behavior:

Hello,I cannot use my education plan eventhough I am verified as a student. I have been verified before, and in summer figma sent my an email that I need to re-verfiy my student status. I did that and sheerID confirmed with me that my student status is still fine and I should be able to continue like normal.They also stated in the email that I will receive an email from figma about how to set up my education plan etc but I never received that email. I also tried to contact the customer support but I never got a reply.I also chatted with the AI support but that lead to nothing. I can access my files and edit them with the free plan. I have been invited to an education team by a fellow student. They have the educatio plan and it works just fine. When I open a file in that team it tells me I need to verify my status in order to not lose access. But when I go to my account under role it tells me I have the “education” role. When I want to verify my st

Hi all.I started see size issues with the vector within my icon components. In short, the vector/shape within the icon doesn’t resize according the icon size. The vector shape is already using scale, so it’s nothing easy. This issue started showing up in the last couple days. Sometimes the issue is fixed by double-clicking on the component (but this only work for the icon component, anything that’s nested doesn’t work). This looks new, never had this issue before.  

Hello Figma Community and Support Team, I am an eligible student who has been blocked from accessing the Figma Education plan due to a critical "Verification Limit Exceeded" error from SheerID. I am urgently seeking assistance as my access has been locked for over a week, and I am stuck in a loop between Figma and SheerID support. My Situation and Evidence:Undisputed Eligibility: I was successfully verified twice previously: Once with the old Figma system (early 2025). Once successfully with SheerID in September 2025. I have attached evidence of this successful SheerID verification in my communication with the support team. The Cause of the Block: A necessary email change on my Figma account triggered an immediate re-verification request that failed due to the "Verification Limit Exceeded" error, locking my account.

Selected color in spec file appears as black but also appearing as white in the main color file? How can i mitigate this bug? 

Hello!Figma desktop app is not loading and opening the project.What’s the problem?

Dear Figma Support,I noticed an additional charge under "One-time charges and credits" after I mistakenly assigned a team member as an Editor, which triggered a paid seat. I immediately reverted them back to View-only, and the seat was never used.Since this was an unintentional action. I kindly request a cancellation or refund of the related charge. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case.Thank you for your understanding and support.Best regards,Nick

Hello Figma Team, I’m a student from Northeastern University, Boston campus. I’m having a bit of an issue verifying my student account for Figma, even though I have official information to verify my status, and now exceeded the number of attempts.  I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & ask them to reset my attempts. I followed the troubleshooting steps that Ariadna provided for me, but I still don’t have student access :( [image redacted by moderator - ksn] 

Hello!I have a very unpleasant situation. I accidentally deleted a team that contained all my work files. The email address associated with my account was unable to receive an email with a link to restore the team because the email's storage space was full. I have since cleared the email's storage, but the email has not been received. I urgently need to regain access to this team, and I am pleading with you for assistance. The email address that did not receive the email is [redacted by forum moderator to remove PII]

Resumo do problema O Figma Desktop abre, mas fica apenas com a tela preta ou em branco, sem carregar a interface. Não é possível clicar ou interagir com nada.A versão web funciona normalmente, o problema acontece somente no aplicativo Desktop.Já tentei reinstalar, limpar cache, apagar pastas manualmente, seguir os vídeos oficiais — nada resolve de forma definitiva.Comportamento estranhoA única forma que funcionou (poucas vezes) foi: limpar todo cache, cookies e dados do navegador desinstalar o Figma apagar todas as pastas locais ficar dias sem abrir o app reinstalar tudo novamente Mesmo assim, se eu desligar o computador e abrir no dia seguinte, o erro volta.ObservaçãoOutro usuário relatou exatamente o mesmo problema na