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I have several components from a published Figma library that are permanently stuck in Review Updates.For example, one icon (Support) shows 25 instances requiring an update. Review Updates shows “Preview unavailable” for both the current and updated versions. Clicking Update/Update all appears to work, but the exact same update immediately returns.I’ve already tried Repair Component Connections and rebuilding connections.I also investigated the file using Figma Agent. It identified the exact 25-instance cohort (Home Topbar → Buttons Icon → Support) and confirmed that all component IDs, keys, instance-swap properties, variables, overrides, and parent components resolve correctly. No broken or stale references are visible in the document graph.As a test, I completely removed the affected nested dependency from the source component and published the library again. The same 25-instance update still remained.Two other components (Info and Text Field Single Line) are now exhibiting the same

I used a code instance from Figma Make in figma sites for my website but when i publish the site it doesn't show up. It shows on preview but not when published.

So, I have a component with video layer, then an instance of a button to control the play pause. It works in the master component but not in children.I’m noticing lots of users struggling with this and seen had written similar topics but had no replies. What I’m asking is, that along with other similar sort of bugs/issues is there timelines to get these sorted?I’m having to create two versions of the same variant, one with and one without autoplay, which seems a bit unnecessary when the prototype controls already offer a play/pause, but for non-components.

I am verified for the education plan but can not access any of it’s features.  My plan still shows free next to my team.  This is creating access issues for my program. I have sent a request to SheerID, but have received zero response.  The information provided in these forums are not helpful at all.I have tried following all the steps and still have not been able to access the program correctly.

I am in a subscription on Figma make. I notice I can no longer see the save button on the left side  by the AI chat window which also showed the files you amended. It usually list the amended files and an undo button to cancel all the changes in that file. Also in the top menu its greyed out. What’s going on? Screenshot attached

Hello:Today I subscribed to a monthly premium subscription and then invited a user to my team.As a newbie, I didn't understand Figma's subscription rules, so I set both users to Full, then set one user to Dev and the other to Collab.When I checked my bill, I was surprised to find that in addition to the $20 I paid for the subscription, I was also charged $40 next month. I was shocked, as I only have two users; one should be on a Full subscription and the other on a Dev subscription. I immediately corrected the user types, but I was still charged $40 next month. Therefore, I immediately canceled my subscription for next month, fearing other unexpected charges.Actually, besides the $20 I paid for the subscription, I should only be paying for the Dev subscription next month, so next month's bill should be $15. Please help me fix my bill.My account email is yginuoemail@gmail.comThank you!

자동 결제로 인해 10/9 결제가 되었습니다.해지 및 환불을 요청드립니다.

Hi Figma Support,I'm experiencing an ongoing issue with email notifications for comments. All notifications are enabled at both the account and individual file levels. I've already checked my email filters, spam folders, and notification preferences, but I'm still not receiving comment notification emails.Could you please investigate whether these emails are being generated and delivered correctly, and whether there's any issue or suppression affecting my account?This is impacting my daily workflow, as I rely on comment notifications to keep track of client feedback.Thank you!

 Hello, I’m looking for help with a published Figma site:https://hd-ningbo.figma.siteThe site has started showing browser-specific access issues.In Microsoft Edge, the site is blocked with:net::ERR_CERT_COMMON_NAME_INVALIDEdge reports that the certificate is valid in date and issued by Let’s Encrypt (YE2), but it does not match hd-ningbo.figma.site. The certificate appears to identify only IP address 141.193.154.146. Since the site uses HSTS, Edge will not allow me to bypass the warning.In Firefox, the site fails during loading with:/bootstrap: NetworkError when attempting to fetch resourceChrome had previously loaded the site successfully, but Edge is now blocked and Firefox cannot complete bootstrap.This is a *.figma.site subdomain, not a custom domain, so I do not control DNS or CAA records. Figma Support suggested allowing time for SSL provisioning, but the site was already published and previously accessible, and the issue has continued beyond 30 minutes.Has anyone else encountere

Update: Managed to solved it without a new plan. You can close this topic.Hello, I don’t want to renew plan for now, as I work with a figma plan on my company email.However, my existing account which is a private email, now under locked and I can’t access my files or undo it.I need help solving that asap. Thank you,Asaf

Yesterday evening, my account showed more than 2,000 AI credits. This morning, the balance was zero. I did not expect to use all of those credits overnight.Could you please check my credit usage history and explain what caused the balance to drop? If the credits were deducted in error, I would appreciate it if you could restore them.Thank you for your help.

When I try to login to my figma account in another device, it requires Gmail code authentication, but the email never sent to my inbox, already checked the inbox, junk, or spam folders but still nothing.My email is (redacted by the moderator due to PII).Thankyou

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.Account：(redacted by the moderator due to PII) was mistakenly enabled when applying for edit permissions. The monthly payment feature has not been utilized. Please help cancel this monthly subscription order.Thank you for your time and help. 

I've been trying to pay for the subscription since yesterday. But the payment failed.A check with the credit card company shows that Figma is trying to charge the card with incorrect Expiration Date. But I updated the Expiration Date. And still it doesn't work.The credit card company claims that the last check of the transaction was yesterday. Additional attempts are not even sent to the credit card company. I tried another credit card, same problem. What should I do?! 

Hi, I need help recovering access to my Figma files. My Figma account was linked to my college email ([Redacted by moderator - 2026/10/08]), which has been deactivated after my transfer without notice. I can no longer log in, and all my design files are stuck there.I have a personal Figma account ([Redacted by moderator - 2026/10/08]) and would love to transfer the files there if possible. The college confirmed they cannot restore the email.Is there any way Figma support can help me regain access or move the files?Thanks so much in advance!

all AI features for figma education are missing, how can i fix this?

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

Hi, It happened to our team multiple times, that version history events captured the wrong user. Last night I initiated a “Save to version history” , and the entry showed a colleague’s avatar. Restarting the application and checking the next day did not solve the issue.This is not the first time it happened. The other instances were when publishing or merging a branch. This undermines traceability. Hope you can find and resolve this issue. Thanks! 

지난 달 결제를 취소하고 edu 계정으로 변환하였는데 이번에 더 많은 비용이 청구되었습니다. 이부분에 대해 확인부탁드리며 환불요청드립니다.

bug description:The entire response is duplicated, not just individual paragraphs or sections. The duplicated content is appended directly after the original response with no line break between the end of the first copy and the start of the second. The agent history contains only a single response. The issue appears to occur primarily with longer responses.

Hello Figma Education Team!I'm a 17-year-old high school student from Brazil, currently studying at CETEP-RM, a public technical school in Bahia.I'm interested in learning UI/UX design and using Figma for educational purposes, including personal design projects.Unfortunately, my school-issued Google account has restrictions imposed by the school administrator, which prevent me from completing the standard verification process.Is there an alternative way to verify my student status, such as providing proof of enrollment or an official school document?I would really appreciate your guidance.Thank you for your time and support!

hello, I sent an email yesterday to figmasupport@sheerid.com because my account had a verification limit exceeded and I am a student, in the email I specified with university documents to clarify that I am a student, when will they respond to me that I have an urgent matter?

Missing file recovery - Ticket #2178768​Hi Community Support Team,I accidentally deleted my Figma team "tabou1" on October 8, 2026, and can no longer access the design files within it. I did not receive the deletion confirmation email containing the "Restore team" link, and the file URL now returns an error stating the file may have been deleted or made unavailable. I have requested an email support ticket to restore the team and its files.​I have already submitted support ticket #2178768 with all details. Could a community manager or moderator please help escalate this ticket to the file recovery team? This file contains critical active project work.​Thank you!