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Hi, I am trying to get a reply form education@figma from November, considering our school bootcamp registration process - but i am not getting any reply whatsoever.Is there another contact address maybe? TIA

We have a mock website built in Figma Make that contains multiple interactive graphs. As of this afternoon, all the graphs stopped displaying properly and only show white/blank space. Figma Make is telling me there is an issue with Recharts but nothing it tries is fixing the issue. Was this caused by the update today? How can we bring back our graphs? 

Hi everyone,Since yesterday, I’ve been facing issues with Figma Make. I created some dashboards using the prompt (and I noticed they were created with Recharts integration) but they are no longer displaying on my screen:Besides that, the "Point and edit" button is not working. When I click it, my page automatically returns to the beginning of my flow.Anyone else having this issues?

I have received the “limit exceeded” error message. I have reached out to SheerID and they have confirmed that my eligibility was verified last month but i still cannot contribute to my team’s Edu figma project. It still asks for me to verify my status. (which is apparently already verified)

Hello,I’m experiencing an issue with my Figma account related to my former school email address. Since I’m no longer a student, the email associated with the account was changed, and I can no longer access it. Unfortunately, all of my projects are still locked to that account.I’ve tried resetting the password, but the reset email never arrives at the updated email address.Would it be possible to transfer those projects to my current Figma account?Thank you very much for your help.

I'm experiencing an issue with my Figma file covers. Despite exporting them at the correct dimensions (1920x1080), they're not fitting properly when uploaded, there's a border appearing around all of them. 

Hello, I canceled my subscription and switched to the free plan yesterday because the project is finished. However, a payment was still charged. Could you please explain why this happened and refund the amount? Thank you very much for your help. Kind regards, Tamila Mohylevska

Hi, I am able to edit and view all files that i have been granted access with in my workspace until last Thursday. But from Friday onwards, I have lost my access to view files as well as editing access on the workspace that i have been granted access with.  Attaching a screenshot for your reference.

I am the sole owner of this account and team. Design file was created by me and belonged to my only team. The file disappeared from my projects gallery. Now it is only accessible via direct link and shows “Request access”, even though I am the owner. Access requests do not reach my email. How restore ownership or reattach the file to my account?

I see that this is listed as a resolved bug elsewhere in the support form, but it is still a bug for me:  Cmd+L 

Example: I added nested bullet points, but they don’t appear at designHi, I added nested bullet points in CMS rich text, but they don’t appear at design.I am not sure, should I report it as a bug, or features in beta should go just to Share your Feedback category.

I have access to view a Figma file, but I can't edit it, and I need to edit the QR code. The person who made this design is out of office and can't grant me access to be an editor. I'm hoping I can chat with someone on the team to do so. 

I’m trying to verify the educational institution my Figma account email is associated with, but am continuously receiving a “Verification Failed” page whenever I try to do this. I’ve filled out the request form for individual attention in verifying my account, but haven’t heard back even though that was a week ago. How can I proceed with account verification?

.I’m trying to access an older Figma design file that I previously worked on under my uni email , but I can’t find it in my current workspaceOne of the missing files link: [redacted by forum moderator to remove PII]I suspect the file is attached to a different identity/login method for the same email (e.g., Google vs VU SSO/SAML), because at some point I couldn’t log in, went through password recovery, and after that my team/workspace setup changed. Help!!!

Hello,I am trying to export a design frame from Figma to Bolt.new, I did one yesterday, tried today and it says I hit a rate limit, rate is 5 a minute, i exported one yesterday and that’s it. How do I solve it

This issue is still happening. Where png images are imported to figjam with a background rather than transparency. Seems to be an issue that has been happening for years. Can this be fixed? 

Hello, It’s cool that we have followup of the AI credit visible but it has a limit, it show only the usage of the current month.With Organisation & Enterprise plan, and especially with a new type of usage, we have to followup the usage on a yearly base.Is there any way we can keep track of usage of credit on a monthly (basis?) without considering the reset? What we want to focus on really in the consumption. Thx for your help

Hi Figma, I’ve notice a bug where the background of a frame bugs, the colour not being applied to its whole surface. Resizing the frame resolve the issue, but it might came back on the next Figma opening.In the screenshot, the selected layer is where the purple border and white background is applied, but it is shown differently. The attached videos shows other examples and the background re-aligning upon resizing the frame. This have been noticed in regular files as well as branches, on the desktop app as well as the web app, only tested on a mac.  

Hello Everyone!I am having a strange issue, so my day to day task involves screen recording Figma Prototypes using Loom Desktop App, but the issue is the screen recorded final output video doesn’t retain the gray shades of the UI in the prototype, so everything looks bright white, no gray shades etc.It records things outside figma just fine, only figma UIs are this way.If anyone can help me to understand what the issue is and how to solve. thanks

Hey everyone!So, I am facing a vry weird issue, I have to take live websites screenshot and stack them to make it look a full website(mobile view). In design canvas they look flawless, there is no visible indication of different images (because I am using dev tools to take full page screenshot).Now the issue is when I open the prototype view of same website, it shows black division between all images.(I am using autolayout and in design view everything look flawless).If anyone can help.There is no visible divider or space below Total in design viewIn Prototype view, it gives black lines between every separate image 

While reviewing updates I switched off the "Show updates for all pages" feature because i dont want to waste time reviewing updates on my “Draft” pages.However, when i review instance updates, list still shows me instances across all pages. That problem increases my reviewing time by a lot. 

Figma is going in loops trying to fix the mock data. I am stuck getting back to my work and not sure where to report this so that i can gte immediate help

After creating or copy-pasting text box, inputting Korean text, returning back to editing, the cursor will be stuck at Hand Tool. It won’t change to Move or Scale cursor unless I create a new tab and come back, go to another tab and come back or close curret tab and reopen.This is a nightmare for me since most of my work contains Korean.

I verified my Education status with SheerID but Figma still requires verification from me. After contacting SheerID support, they have confirmed that I am verified, and that Figma needs to reset the sync status. I sent several emails to Figma Education but have received no responses.For the record, here is my verification confirmation from SheerID:> Date Verified: January 13, 2026> Email address: [redacted by moderator to remove personal information]> Verification ID: [redacted by moderator to remove personal information]Please advise on what I should do to ensure sync between my SheerID verification and Figma Education activation. Thank you.