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Hi,I contacted support 3 days ago about an unauthorized billing charge but haven’t received a follow-up response.Could someone please help resolve this billing issue? #1475329Thanks,Ray

We have about 60 teams in our organizational account. Basicly one team for every customer and all files under it. All our designers have access to most of the teams. We want to downgrade to professional and want to know how that would work in our case? Is it possible to solve it so every team becomes a project instead? So we end up with 1 team and 60 projects and all our files are kept? I cant find any detailed information on this… 

I’ve been on the Free plan and last I shared a prototype, I could do it without upgrading anything. This month, I decided to start with a Collab seat and when I tried the Share now, a window prompted to upgrade to a Full Seat.Is a Full Seat required now in order to share a prototype?

I upgraded to the professional plan, yet, I can’t publish my library within the pro team? Can someone please help me with this?  Whenever I tried to publish my library, it shows a popup of the upgrading plan hmmm  

Hello Figma Support Team,I would like to downgrade my current Education team to the Starter plan. If removal of the Education status is possible immediately, please proceed with that.For reference, I have seen the discussion here on your forum:https://forum.figma.com/ask-the-community-7/downgrade-from-education-41363?postid=164085#post164085Thank you for your prompt assistance.

I've created a project using Figma Make on my desktop. It's a buildout of a mobile app UI pages. But I can't find the project/files through the Figma mobile app. Can any one help please?

Typically the greatest cricket quotes, great sports quotes of all time, will fundamentally hold some common human truths about hard work, humility, teamwork, and other areas of the human experience as it relates to sporting achievement. At T20live, you will notice some of these quotes resonate with some very relatable ideas and language that connects to things leagues beyond the cricket pitch. Visit url :- https://t20live.com/   

When uploading images through bulk via XLSX the image quality appears very blurred inside Figma Buzz, even though the photograph quality is high initially. Would be great if someone can help my understand why this may be happening? TIA 

It suddenly changed like this

I’m currently working on a file that includes components from a design library. I see the button to “ignore autolayout” for any components that I add locally in the file, but it is not available for components from libraries.The only way to get it to apply it is to create a frame or group around the library component instance, add “autolayout” to that frame/group, and then ungroup.But then, I also can’t remove the “ignore autolayout.”This seems to be a bug.

Anything that changed in the last week? Suddenly no embedded prototype is playing anymore in the presenter mode. They load and work fine when previewing them in Edit, and when viewing them in the design Files, but nothing when presenting.  Even in old files that they used to work in are suddenly broken

I have created a dropdown component that has a hover mode, each instance has been named separately and shows correctly in design mode but when in present mode it defaults to the original component rather than the instance.  

I successfully applied a boolean property to my layer, but it is still telling me that variants are conflicting. The boolean property works as expected, but why am i getting the error? 

What does it take to get Figma to answer a support request? Being dead in the water with things that don’t work as they are supposed to is bad look Figma. At least help us out.

Description:When exporting nodes with image fills using the Figma plugin API (exportAsync({ format: "SVG" }) ), the resulting SVG often contains a <pattern> that has no children, while the <image> element ends up separately in <defs>.The exported shape is filled with fill="url(#pattern…)", but because the <pattern> is empty and doesn’t reference the <image>, nothing is rendered in most SVG viewers (Safari, Chrome, etc.).Steps to reproduce: Create a Polygon / Vector node. Apply an image fill. Export via plugin with: await node.exportAsync({ format: "SVG" }) Inspect the SVG: Shape uses fill="url(#pattern0…)" <pattern> is empty (<pattern …></pattern>) <image> with the base64 JPEG is present in <defs>, but never referenced. Open the SVG in a browser → the shape appears invisible. Expected result: Exported shape is visible Actual result: The <pattern> is empty, causing shapes to render invisible. This

Hi, i had made an account on figma, I made a design file in it and transferred the ownership to other account after accepting the invite. Left the file after transferring ownership. Now my second account dont show the file anywhere. I have even checked trash its not there. It has happened to 2 of my design files up till now. How can i recover my files as these were important. I have already Submitted a ticket but haven't got any response back yet. Ticket Number :  #1478316

How can I remove an extra seat, that I no longer need, from my account. Thanks.

Support isn’t responding and now we are locked out because I don’t want to pay the annual fee for 15 licenses we won’t use. Support doesn’t respond. How do I talk to a human. 

Hello, I hope you’re doing well.I’m unable to access any accounts through the desktop app. I already cleared the cache, but that didn’t resolve the issue. I also tried using the beta app, but the same problem occurs. The only screens I see are the ones attached below. 

I’ve created my site with 4 breakpoints. When I use a combination of font styles (Inter Regular + Inter Semibold) within a single paragraph, In the editor mode, it looks perfectly fine. But in preview mode, the text appears different and in irregular size across breakpoints (except primary)Need help how to fix it? Not sure if it’s a bug or if I’m making a mistake?   

We have users having issues with Design links disappearing after a refresh. It shows the design is there, but once they refresh or leave page and come back, they are gone. I have tried linking myself and have the same issue. Not sure if anyone has had experienced this before. We also contacted Atlassian support and they pointed us here. 

I’m experiencing several bugs when I’m nesting prototypes inside my Figma sites. I’m listing several bugs I encountered, would love to know if anyone else is experiencing something similar:State changes using triggers are not registering in prototypes e.g. when I nest a button with hover and press states in a page, the button doesn’t return to the default state once I release the click or move the cursor away from the button.Borders with opacity below 100% don’t show up in my deployment e.g. I’m using a 1px solid black border with 10-30% opacity and it barely renders in the prototypesDeployment vs. DesignAny vectors shapes with fill doesn’t respond to the triggers when animating e.g. when I change an icon going from 60% → 100% opacity from default to hover state. It doesn’t recognize the state change like it does in Figma design files. Not sure if this is some rendering issue of if the prototypes in Sites are just buggy.

Click and drag to increase or decrease values is still partially broken after a year since the issue first arrived. It only works sometimes and the troubleshooting we’ve been provided doesn't address the issue.Its not a critical issue, but one that happens everyday.Any update on this?

I followed all the steps to create a Connected Project. On my design studio’s profile (host) the connection is visible and my client’s Figma (external team) also shows that there is a connected project. But under All Projects on external team’s side, there are no visible shared projects! Where do I find this Connected Project??