Hello! I have a black screen issue with the Figma Desktop app, even though the browser version works fine.
It has been working on this device pervectly until yesterday. I’m using the latest version of both my OS and the Figma Desktop app. Internet connection is also fine and vpn is turned off.
I’ve already tried to restart my computer, reinstall Figma, clear Figma cache. Nothing worrks. What can i do in this situation?
Hey
Can you please see if the following steps help resolve the issue?
settings.json file%APPDATA%\Figmasettings.json file into the open File Explorer window, and choose "Replace the file in the destination" to confirm that it should overwrite the existing one
This will help to toggle a setting for the desktop app that I hope can help resolve the issue.
Let me know if this resolves your issue!
Thank you! It worked!
Can you tell me any potential reasons why this problem could appear? Could there be some issue with my laptop?
Glad to hear this fixed the problem for you! The team provided the following info:
The issue is that we now enable the "Prefer High-Performance GPU" preference by default. This mostly affects laptops that have both low-power integrated graphics and a more powerful graphics card, where apps can choose which one to use. We made this change because it improves app performance for most people, but a small number of users are now running into compatibility problems between their graphics card and Chromium. The workaround disables this preference.
Let me know if there is anything else I can help with!
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