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Instances cannot be dragged, normal elements work like i show using the text field. However Instances needs to be manually inputted through the inspector panel to the right. Very frustrating.Attachment is a recording showing the bug.Tried restarting, updating. Nothing works, this started happening around Juli/August.

해결완료

The Figma Education plan no longer allows uploading fonts, but fonts that are already uploaded stay present. Even if we can’t upload new ones, we are no longer able to manage our previous ones.

FigJam issue.When adding a next step in a flow chart, using the arrow buttons, the next step is not created properly. The text is invisible and the box is not showing on the screen after clicking on the canvas. The new box is not behind the section either.It does not happen every time, but when it starts it persists for that arrown on that box. 

Figma desktop app (mac) version: 126.8.18We have an enterprise license.When I try to publish a generative plugin to the enterprise i get this:{    "error": true,    "status": 500,    "message": "Internal server error",    "i18n": {        "id": "error.internal_server_error",        "fallback_text": "Internal server error",        "params": {}    }}

I downgraded from paid plan to free plan but apparently there’s balance due. I keep getting email saying balance is due but I have no way to pay since I don’t have access to admin page as a free plan user. Even support bot is telling me to go to the admin page to pay the invoice and then admitting it gave me a wrong instruction and pointed me to post here. Very frustrating series of events. How do I pay this balance off as a free user?

Hi I am experiencing a critical issue with Figma where exports freeze on "Exporting..." and never complete.Here is a summary of what is happening and the troubleshooting I have already completed: Issue: Exporting any frame (JPG, PNG, SVG, PDF) gets stuck on the "Exporting..." notification. System Details: Windows OS. I have 35 GB of free space on my C: drive, and file memory usage inside Figma is around 0.5% (59 layers). Attempted Fixes: Cleared Figma app cache and restarted (Clear cache and restart). Tested both Figma Desktop App and Web Browser (including Incognito Mode). Tried bulk export (Ctrl + Shift + E) and exporting individual frames/layers. Attempted Flatten (Ctrl + E), grouping, and copying to a brand new Draft file. Tried disabling/enabling Hardware Acceleration and running Figma as Administrator. Since none of these standard methods resolved the problem, it seems to be an issue related to my account or a specific backend bug. Could you please rev

My account has already successfully passed the Figma Education verification process. However, within Figma, my account is still showing as a free plan with only 500 AI credits per month.

Hi everyone,I urgently need help regaining access to a file.When I opened the file, Figma wouldn't let me edit it and asked me to update my Education Plan. I clicked "update," and right after that I was kicked out of the file and can no longer open it. Now I only get a message saying that a request has been sent to the file owner.The problem is that we don't know who the owner is, and we have no way to find out or contact them. This file is very important for our company, so we're completely blocked.I opened a support ticket on September 21 (request #2143984), but I haven't received any reply beyond the automatic confirmation.Could someone from the Figma team please help escalate the ticket, or tell us how we can identify the file owner or recover access? I'm happy to share my account email and the file link via DM.Thanks in advance!

Over the past few days, changes made to components in my primary Design System file are no longer syncing correctly to my separate Product Design file. When I update a component in the design system library and accept/publish the changes, the instances in my main design file either fail to render the updates or show visual glitches.Since this workflow worked fine previously, I suspect this might be a recent bug with library synchronization. Could you please help investigate or suggest a fix? 

I’m unable to publish an update to my plugin. After changing the email address on my account, I started receiving this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I’ve already submitted a support ticket and also contacted support by email, but I haven’t received a response for 4 days.Could you please review my account and remove the restriction so I can publish the update?Thank you!

Hi there,I’m locked out of edit mode on a years worth of work. When I asked for permission to edit, I received an email but think it made me create another account and did not give me access in the original account.I changed my Google email to a Google Workspace email a few months ago but it looks like Figma has only just updated it and maybe treating my new email as a ‘seat’ only.  There has been no response from support (#2146130). Please help as a matter of urgency.Sarine

 Hi Figma community,I’m working on a public date conversion tool at dateconvertersa.com that helps Arabic-speaking users switch between Hijri and Gregorian dates. The logic is handled in code, but the UI/UX side is what I’m trying to get right in Figma.I’m designing a date picker component that needs to: Support both Hijri and Gregorian calendars Work in RTL Arabic and LTR English Handle mobile viewports cleanly Show clear month/year navigation without clutter Optionally allow a quick toggle between the two calendars I’m struggling with how to structure the component set and variants in Figma. Should I use separate components for each calendar, or one component with variants? How do you handle RTL mirroring for date pickers? Any tips for keeping the layout clean when the two calendar systems have different month lengths and names?Would love to see examples or component structures from anyone who has designed for bilingual or RTL date inputs.Thanks!

I have an enquiry would like to know for this case. Lets say i have 10 design projects in my figma account. but developer wants to use claude or codex to access the one of the projects and requested me for permission. but i am not sure if im wrong, from what i know i cannot give them my personal token access since they can see all 10 files in my account.and i cannot give them my login access. is there any other way around this to let them access a particular file safely in professional plan or do i need to upgrade to org plan to do this.  if you could explain the process it would be great for clarification.

Hello,I am locked out of my personal Figma account because every authenticator code is rejected, although my email address and password are accepted.The account has a paid Professional plan with an annual Full seat. I submitted the support form while signed out, but I did not receive the required verification email or a ticket number. I checked my inbox, spam, promotions, and all other folders.I am the sole owner of the account and urgently need access to the design files stored in it. I had not signed in to this account for several weeks before the issue occurred.Could a Community Support moderator please create or escalate a support case on my behalf and contact me privately to collect my account and billing information?For security reasons, I will not publish my account email address or billing details publicly. I can provide them privately.Thank you.

When I try to update a plugin, I receive a notification stating: "We detected a change to your account details. Please contact support@figma.com to proceed." This is preventing me from submitting the update. Please help me resolve this quickly.

GMAIL까지 발견하는데 오늘 또 한도초과라고 해야 저것을 어떻게 해야 할까요? 제발.학겹덩이로 다시 감사드립니다.봉투를 받아 호기롭게 인증받으세요. reset저는 reset을 원해요

Adobe Fonts and SandollCloud fonts suddenly stopped appearing in Figma on Windows.The issue started today. Everything was working normally until yesterday.Current behavior:Adobe Fonts are visible and usable in Microsoft PowerPoint, but completely missing in Figma. SandollCloud fonts are visible and usable in Microsoft PowerPoint, but completely missing in Figma. Manually installed TTF/OTF fonts are detected normally in Figma.The issue occurs in:Figma Desktop Figma Web Figma Desktop BetaI have already tried:Restarting Figma Restarting FigmaAgent Confirming that FigmaAgent is running Clearing the Figma cache Testing Figma Desktop Beta Testing Figma Web Restarting WindowsSince manually installed TTF/OTF fonts are still detected correctly, local font detection itself appears to be working. The problem seems to specifically affect fonts activated through font-sync services such as Adobe Fonts and SandollCloud.The same fonts are working normally in Microsoft PowerPoint, so they appear to be

Hello,I’m a graphic student , I have receive a email saying that my Figma Education will expire. I do everything to verify my account I’ve had since last years. It been 2 days since I do the request and I have no new, I tried to explain my problem to SheerID by email and I only have an automatic answer saying that I have to be patient . My account expire in 3 days and I really need that account for class I soon as possible. Kind regards,

[email redacted by forum moderator to remove PII] 계정을 실수로 업그레이드했습니다.환불 요청드립니다. 위 계정의 이메일은 현재 비활성화되어 이메일로 상황 업데이트를 받을 수 없습니다.관련 내용은 [email redacted by forum moderator to remove PII]으로 전달 부탁드립니다.

It seems there is no plugin API feature for changing the order of component variants. There is some plugin that does it, but I was not able to find the trick how it is done. Can someone help with this? Manual sorting of 100+ options is a disaster. 

 Reference image attached: A shape, a frame and an auto-layout frame.Same style applied to all three objects, but the auto-layout frame behaves differently: the inner shadow effect overlays on top of the stroke. (I have tried using Outside-stroke as well, doesn’t change anything.)

Hi,I am trying to reorder collections so I don’t see the primitives I never use directly each time I want to map a variable.Is there a way currently to reorder them? From what I see, this was once an option has been removed 

On September 18 I purchased a single annual Collab seat for $50.40. On September 22 I inadvertently self-upgraded to a Full seat while attempting to access AI features. An upcoming billing adjustment of $210.07 was generated. The invoice is still upcoming and has not yet been charged. Can this upgrade be reversed and the billing adjustment removed?

I've uploaded three fonts -- Galano Grotesque SemiBold, Medium, and Regular to my shared team-admin font uploads, but team members aren't able to use them without uploading the same fonts locally. What is the issue here and how do we resolve?