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오너입니다.#2071218 문의사항도 남겼는데 답장이 없으셔서 다시 문의 드립니다. 저는 오그플랜(플랫폼개발-OR) 풀시트1 데브시트1을원하는데 갑자기파일을 옮기는 과정에서 풀시트가 한개 추가되어 갑자기 과급이 발생한 상황입니다.회사에서 사용하는 계정인 만큼 금액이 정확해야하는 상황입니다. 그리고 저희는 풀시트가 1개 추가된 후로부터 작업을 하고 있지 않습니다.사용을 하고 있지 않은 상황입니다. 환불요청드리고 그대로 풀시트1 데브시트 1을 사용하도록 해주세요.처리부탁드립니다. 

I have been using Figma make for a project and its actually been great, but for the last week (started Monday, currently Friday) I have been getting the same error message! I have plenty of credits.  I have installed the app, restarted my router, called my internet people, logged a help desk reqeust and still no luck. I see a few other people have had the same problem, but there was no solution posted, it just started magically ‘working again’… so I’m hoping this post is the bit of magic I need to get cracking on with my project. 👯 

Figma Motion is a great feature, and I know it's still in beta. However, please fix this issue the current time input box overlaps other UI elements, which affects usability.

I copy a frame as an image and try to paste that image into a fill image property of another frame but this doesn’t work anymore. Even copy image from other source (from the browser, from computer) isn’t working too. I’m using Figma app on Windows

Hi, I’ve been trying to contact the sales team to upgrade to an organisation plan. But they haven’t been replying to me at all what’s going on with customer service? I need the upgrade asap I’m a freelancer with a limited company that needs it. 

I would like to use the private NPM registry feature but before I do I have two quick questions:Is the auth token provided in Resources → npm registry → “View Configuration” generated per-user, as in is it specific to me or is it the same for all admins? Can I cycle or regenerate that token if necessary? If so, how?Thank you! 

The new Folder REST APIs doesn't work with personal access tokens, I am getting 404 on valid requests.Previously I was doing GET /v1/teams/:team_id/projects, then GET /v1/projects/:project_id/files. This still works correctly with an older PAT containing projects:read.After Projects were renamed to Folders, for newly generated PATs I select folders:read permission instead, as projects:read was removed from the UI. The new endpoints—GET /v2/teams/:team_id/folders and GET /v2/folders/:folder_id/files—both return 404 Not found.This leaves new tokens with no working way to discover files in a team.It broke our workflow completely, is there a chance this issue will be resolved soon?

Hi Figma community,I am experiencing the same issue, I had created a file 4+ months ago. When logging back in I do not have edit access to the fileAdditionally:my previous files are gone my drafts project are goneI’m using the same email as before. Any help would be greatly appreciatedThank you,Bethany Chu

Hi everyone,I'm experiencing a very strange issue with my Figma account and I'm hoping someone has seen this before.I've been using the same personal account for a long time (Google account + email/password login, both using the exact same email address).Today I logged in and noticed that:Almost all of my files are gone. My Drafts are empty. My profile picture has reverted to the default initial instead of the custom image I've always had. My account settings (email, name) are still correct. Logging in with Google or with email/password makes no difference. I also have another Figma account for a different project (Alkyma), and I used to switch between them without any issues.The confusing part is that I still have several of the missing files open in the Figma desktop app because I hadn't closed them.For example, one file is:https://www.figma.com/design/GDGPWbJtUODsyKof01dHcE/artfolio-mockup?...Inside the file:I appear as the owner ("patos : design"). The file is still associated with

Hi, I purchased a collab seat and I am unable to Edit my own figma file now. I am the owner of the file but it shows a view only access to my file

Our team is on the Organization plan (annual billing), and we're trying to get in touch with our Account Manager [redacted by moderator to remove personal information] regarding some questions about the Additional AI Credits plan. Unfortunately, we haven't been able to reach them, and we also can't find a direct way to contact the sales team. Could someone advise who we should contact for billing and subscription inquiries related to AI credits? We tried to submit contact form but didn’t ghet any nswer/reply so far.We're specifically trying to understand how the Additional AI Credits plan works for Organization customers.When we attempt to purchase additional AI credits, the only option presented appears to be an annual purchase aligned with our existing contract term, even though the UI refers to "monthly credits" and indicates that the credits reset each month.A few things we'd love to clarify:1. Monthly vs. Annual CommitmentIs the AI Credits subscription an annual commitment that mu

As of today, my naming structure for components produces leading/trailing spaces in exports when it didn’t previously.Component name: “Documentation / 1A. Screen Example” This used to export like this:Folder “Documentation” containing “1A. Screen Example.pdf” But now, it exports like this:Folder “Documentation ” containing “ 1A. Screen Example.pdf” Until today, I’ve never run into an issue with exports doing this and my components have been named this way in bulk for several years. Is there a way to fix this issue?

I’m using the Figma agent beta in Figma Design and got an out of daily credits message. My AI balance still shows credits remaining, so this appears separate from regular AI credits (Figma Make). I do not see a reset time, Learn more link, or any way to track the beta’s daily limit. Can someone confirm the daily limit for the beta and whether there is a way to view remaining usage?I’m on starter plan. I have 20/500 credits left according to my usage plans (after relogging). 

8월 15일에171.60달러가 자동결제 되었습니다. 환불 부탁드립니다사용하지 않았으며 자동결제를 취소 했는데 오류가있었는지 결제가 되었습니다 너무 놀랐고이거에 대한 환불요청 문제 메일을 보냈고 기다리고있는데 답변이 오지 않아 여기에도 남겨봅니다. 부탁합니다. 

I have a few lost files. I’m missing 3 important design files from my Figma account. I looked at my drafts, recents and trash/deleted files section and its not there. They’re all made by me and I had a link the prototype because I had it linked to my old portfolio and it says “Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions.”This project used through this email so I’m confused where it went. I noticed a few other files were lost but the three that’s not working on my portfolio were case studies and really important project files so I’m hoping to get it back or get at least some answers.

One thing that really bothers me about working with this junk is that it’s become so widespread that it’s now the standard. Even something as simple as pasting within a frame is almost impossible these days—even if I repeat the process 100 times, sometimes it works and other times I have to navigate through every panel until I find the right frame. It’s a nightmare! I just hope a competitor comes along that’s good enough to put an end to this software, which has become way too bloated to handle the basics.

I’m currently testing the Slots feature and ran into an issue with how content and layout behave across states.In my setup, I’m using an internal element slot that is shared across multiple states (default, error, and hover). I’ve added additional content inside the slot (multiple lines), and everything works as expected in the base state.However, in the instance, when switching to the hover state, the slot does not preserve the injected content. Instead, it resets to the default version of that state (e.g., a single line), ignoring the extra items I previously added.Additionally, I’m using this component nested inside another component that also contains a slot. In this scenario:The issue persists across nested slots The container inside the slot does not properly adapt to the content I have to manually adjust layout properties in each instanceExpected behavior:Slots should preserve all injected content across states Layout (including container sizing) should adapt consistently withou

I have a Cell component (for tables), and in variants, the cell can contain inputs, which are a component on their own. This means I have a component within a component, and up to here all works fine. I create a Row component for a specific data-table, which contains multiple cells, some of them have the input variant, and I populate a table with instances of this Row component, and on this table, when I attempt to override the cell content of those inputs, the override does not work. Overriding content on those cells that are just text works fine, but when it involves the input cells, or buttons (component within component within component) it does not work. I have tested this in multiple instances, and it is clear that overrides for components that are nested in components which are themselves within a component (3 layers) cannot have any property edited.overriden.I have created workarounds, but would be nice to have a fix for this limitation in Figma. 

Prototyping just isn’t working as expected I’ve tried refreshing the tab, dumping cache, I’ve broken it down and rebuild it 5 times. I’ve even threatened the thing. I can’t get it to work any ideas  or suggestions would be deeply appreciated 

Figma missing slides, when I export:12 slides: missed 6, 12 slides 14 slides: missed 14 slide

Hi Figma team,I'd like to request a per-account option to disable the AI sparkle (✦) icon that appears when hovering over elements in the editor.Currently, the only way to turn off Figma AI features is at the team admin level, which requires admin access and affects all team members. There's no way for an individual user to opt out of the AI hover trigger on their own account.For users who don't use Figma AI, this icon adds visual noise to the editing experience and can interfere with the workflow — especially when working with dense layers or small elements, where the sparkle icon overlaps with other controls.Requested behavior: add a toggle in user account preferences (e.g. Account Settings → Editor preferences) to show/hide the AI sparkle icon on hover, independently from team-level AI settings.Thank you for considering this!

I am experiencing an issue with my student verification status on my Figma account.My student verification was approved through SheerID on Aug 13 , 2026, under my university email but when logged in i don’t get to see the student benifits available to me please help me out it’s an urgent 

I want to build a copy component with the following layers structure:copyComponentWrapper: parent componentproperties:  - copychildren Instances:  - desktopCopy (instance of copyComponent): has > 12 variants  - mobileCopy (instance of copyComponent): has > 12 variantsI have solved this with a single component that holds the desktopCopy and mobileCopy as different text layers, but it generates more than 100 variations, which is of course, undesireable.I’ve read previous posts and it looks like linking children properties to parent properties is still not available.I also know that can expose nested properties, but this implies that I have to enter the same copy twice in two different placeholders and it’s very confusing for the designer, and it also multiplies by 2 all variable integrations that I’m using with Salesforce Marketing Cloud.So… is there any other option that I haven’t explored yet? As the exploited solution is very… non scalable.

I am creating a personal hub where tiles link to various places related to my workflow. Some of these tiles link to Figma files, but Figma Make’s AI agent won’t let me paste Figma URLs in the chat box. I had to bypass it by breaking the URL with specific characters while asking the Figma Make agent to remove those specific characters (Example: giving the agent https://www.figmddda.com/design/WIM and telling it to remove the ‘ddd’). A better solution is Figma just allows us to paste in Figma links then add a dialogue explaining situations where pasting Figma frames would be better - because my situation needs the Figma URL, not a frame.