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I had to delete my student account, because an error I made while signing up, I had verified as student. When I recreated the account, using almost identical information, I tried to re - verify, but the limit was exceeded. I tried to reach out to SheerID, but they referred me back to Figma. Since my issue is time sensitive. I was hoping to get a quick reply. But despite numerous attempts, all I got was radio silence. I was hoping to reuse my verification or at least lift the verification limit so that I can get verified. I open a ticket which is #1709060.  

Hi, I am a student, and I recently got verified by your system. but when I went back to my page, it still only has options of starter and professional plan for me?  pls help 

I’d really appreciate some help here, can’t get mobile prototyping to work in the way I’d expect. I am prototyping an app with a bottom anchored toolbar. As such, “Fit” type settings are critical to avoid users from missing these buttons. However, any combination of settings I try in prototyping (Fit, fill, presentation, different preset phone frames) do not actually fit my prototype within phones of varying sizes. Here’s an image of what I’d expect would happen.

I don't have a college issued email, but my email is registered under the college. I want to access figma for students because I do alot of design works and ui ux stuff. So i would really appreciate if i could get it. I can provide college ID proof.

Hello,I am a student at the Besta Institute in Treviso and I am trying to complete the verification process for the Education account. I would like to point out that I do not have any other official documents besides the ones I have already attached: these are the only materials the school provides to students that can prove my enrollment.I would also like to note that my classmate  (redacted by the moderator due to PII) submitted the same type of documentation and was successfully approved for the Education license.I kindly ask that you review my request again in light of this information.I remain available for any further clarification. 

Hello,I am facing an issue with a billing notification. I keep seeing this message: 'Please pay your invoice before your team is locked and your subscription is downgraded.'I have already cancelled my subscription, but this notification is still appearing. Could you please help me remove it?Thank you."

How to update all elements’ text layers to the new font rendering type?

This issue has been happening on and off today which is preventing me from moving forward. Is anyone else seeing this? It’s also happening to the published version. 

Hello support team,I’m writing to request assistance, as my manager and I have submitted the contact form many times from last month and have not yet received any response.As we are procuring Figma for our business and due to legal requirements, we require your support.How can we proceed to get support on this matter?Thank youMinaxi 

Hi Figma Education team,We applied for the Figma EDU Bootcamp program using our institutional email [redacted by forum moderator to remove PII]. We've been waiting for confirmation but haven't received clear approval status yet.Could you please let me know: Has [redacted by forum moderator to remove PII] been added to the approved bootcamp list? If approved, what's the next step for verifying our students and instructors? If not approved, what additional information is needed?

Hi Support, I accidentally left the team while trying to figure out how to close the paid subscription.  This team is dissolving and I need to downgrade off the Paid plan.  

Hello!When I open a new tab on the windows desktop app, using the “+”  at the irght of the open tabs, I have this error since days:Connection error: -109Your computer may be offline or the Figma server may be experiencing problems.Figma will automatically try to reconnect.Try againClose tabFor help, visit help.figma.com or contact support@figma.com.Error code: -109Error navigating to 'https://www.figma.com': ERR_ADDRESS_UNREACHABLE That really bothers me!

Hello! I recently completed the steps to verify my education status so I could access the education plan with my school email. SheerID said that I have been verified on their end, so I would need help from Figma. I did not receive any emails on my personal email so I did not accidentally verify the incorrect email. Please let me know what I can do to remedy this! Thank you :)

Hi team, I’m having trouble getting my Education account plan verified. I have reached out to SheerID and they confirmed my access was approved on October 3rd, 2025.  They explained that any requests after this date won’t get new approvals, as Figma allows only one approval per person within a 335-day period. I don’t understand what this means - I’m still getting the “verification limit exceeded” on my Figma board and I can’t use it.  SheerID referred me to you. Can you kindly let me know how we can resolve this? Thank you!

Hi, a Figma file seems to have disappeared from my workspace. I’ve checked search, Drafts, and Trash, but couldn’t find it. I was the only admin and I don’t make any file changes.Could you please advise what might have caused this file to disappear? I’m concerned this could also happen to my other files. I’d appreciate clarification on whether this is a known issue and if there are any steps I can take to prevent it.Here’s the file link[redacted by forum moderator to remove PII]Screenshot attached

I am trying to reach someone from Figma to purchase ten professional seats. I represent an institution of higher education and we’re also tax exempt. Would someone reach out and contact me please? I’ve already submitted an email, called the digital answering service, and submitted a sales contact form. 

I am developing a Dev Mode plugin that manages Dev Resources. I have encountered a critical issue where the Plugin API fails to retrieve inherited Dev Resources from a component instance in a consuming file, even though those resources are clearly visible in the Dev Mode UI.This workflow was functioning correctly previously, suggesting a recent regression in the Plugin API or Dev Mode permissions.My Setup: User Role: Dev Mode (View-only / Dev Seat). No Edit access. Workflow: Cross-file library usage (File A has Main Component, File B has Instance). Steps to Reproduce: In File A (Published Library): Create a Component. Use a plugin to add a Dev Resource to this component programmatically (addDevResourceAsync). In File B (Consumer): Insert an instan

I’ve reached out to the education team after applying for Figma for Education. I’ve not received any verification email to confirm the link, even though I've confirmed my school email is correct. I decided to reach out to the education team directly via email to get support. I’m not sure if emails from Figma are blocked but I haven’t seen any emails in the Junk or Deleted folders. 

I noticed that after the last update some of my nested components are broken in sizing/scaling. I would reload my library after publishing and half the instance across various screens would take off. Specifically the components are getting bigger somehow. For instance this image component, nested in a product card, should be as is in the version on the bottom, after reloading the component from the ds library the image is bigger. Or the stamp in the footer is correctly inserted in the beige space in DS itself but as an instance it seems to enlarge quite a bit. This happens with images, icons, other assets like stamps etc. It seems that it needs me to manually redo everything now (copy-pasting from DS library, editing etc) and i do not have that type of time/budget for this big of a project. 

We use variable fonts that use font-variation-settings. I can set the font-variation-setting to width 90 in design mode. But this property do not show in dev mode for the developers. Is this a bug? Or are we doing something wrong?Visible in design modeNot visible in dev mode 

Hello Figma Support Team,I’m reaching out because I’m no longer able to access my Figma account. The email address associated with my account was provided by my school, and it has recently been permanently deactivated. I’ve confirmed with the school that they’re unable to reactivate it.Unfortunately, this means I can’t log in or receive any account-related emails. I have important Figma files in this account and can’t afford to lose access to them.I’d really appreciate your help in changing the email address associated with my Figma account to my current, active email address so I can regain access. Please let me know what information you need from me to verify ownership of the account and proceed with this change.Thank you so much for your time and support.Best,

Hello, I was using Figma well as an educational account until last year.I'm trying to re-certify it because it's expired, but it says "Over the verification limit" and I can't authenticate it anymore.I expect it to have expired because I couldn't check the email to re-authenticate.I'm having a lot of hard time because collaboration is not possible. Please help me recertify it. If you tell me how, I'll proceed quickly My educational email is gachonjun@gachon.ac.kr Thank you.

Hi team,We’re running into a really frustrating issue while viewing prototypes in Figma and wanted to see if anyone else is experiencing the same thing.Sometimes while previewing a prototype, the entire Figma prototype panel suddenly shifts completely to the left side of the screen. Once this happens, the view gets stuck — we can’t move or pan the prototype, and all prototype interactions stop working entirely. It basically becomes unusable at that point.What’s strange is that this doesn’t happen consistently at a specific step; it just happens randomly while viewing the prototype. Refreshing doesn’t fix it, and reopening the prototype is the only workaround for now.This issue is happening for multiple people on our team, so it doesn’t seem to be a single machine or accou

I can't access my old account because it was connected with my school email that I can no longer access

Hi Figma Team,I'm trying to connect Amazon Bedrock AgentCore Gateway to Figma's remote MCP server but facing connection issues.Setup:Endpoint: https://mcp.figma.com/mcp Using OAuth 2.0 authentication (Okta as identity provider) AWS Region: us-east-2ErrorFailed to connect and fetch tools from the provided MCP target server. Please check the server endpoint or tool capability support. Unable to connect to the MCP server. What I've verified:OAuth token exchange works (tested via curl)Any guidance on what might be causing this?