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I want a monthly billing, but there is no menu.

Hi I had an automatic upgrade to full seat without consent while I only intentionally subscribed to collab seat and only used Figjam boardso why the automatic upgrade took place?!! my initial subscription invoice number was VJLAYYEK-0001 and you can clearly see that I paid for the collab seat on professional plan 

Using the REST API v2 team-context webhook (event_type: FILE_COMMENT), registered via public OAuth on a Professional plan.ProblemA newly registered webhook delivers events reliably for roughly the first hour, then Figma stops sending events entirely within about 1 to 4 hours, even though every health signal still looks fine.In the dead state:- GET /v2/webhooks/{id} returns status: ACTIVE, with the correct endpoint, event_type, and team context.- GET /v2/webhooks/{id}/requests shows the earlier successful deliveries (all HTTP 200, no errors), and then NO further delivery attempts at all for events that happen hours later. Figma isn't attempting and failing -- it simply stops emitting.- The OAuth access token is valid the whole time (GET /v1/me returns 200).- The receiving endpoint responds 200 promptly; there are no timeouts or non-2xx responses in the requests log.Steps to reproduce1. Register a team-level FILE_COMMENT webhook via the REST v2 API (OAuth, Professional plan).2. Add comme

Hi,I applied for Figma for Education for our school using our official school email/domain.The application has already been submitted, but I have not received approval yet. I wanted to ask:How long does verification usually take for a school? Is manual review required for school domains? If the domain is not automatically recognized, what should I do next?Our school is in Nepal, and we applied using the official school domain email.I would appreciate any guidance from others who have gone through the same process.Thanks.

When registering for a Figma account, the email address [ email redacted by forum moderator to remove PII] does not receive the verification email. This is a common issue at our company—email addresses containing an underscore (“_”) often fail to receive emails during registration.My work order has not been replied to for more than 72 hours, work order number: # 2042527. I would like to ask what the situation is and how to solve it

I would like to raise ticket with figma billing team as I am unable to purchase a monthly figma license for my team. I keep getting this error. “Sorry, we are unable to save your payment method. Please refresh and try again.”

I have been working on a Page inside a Draft. It was last edited on Wednesday, July 29. This week, when I opened the Draft, the Page was gone. The Draft now shows a "last edited" date of about two months ago, which does not match my actual work history at all.TimelineAbout two weeks ago, I was mainly working on the Page from my work laptop. When I tried to open it from my personal laptop (same Figma account), the Page was not there, even though it still existed on my work laptop at the time.Today, the Page also disappeared from my work laptop.I am certain I did not delete the Page. It does not appear in Version History either.My questionThis is an important, ongoing design project for me. Is there any way to find or restore the missing Page? Any help would be greatly appreciated.

Hello,I’ve been working on files for years; everything has disappeared except for my last file?

Hi Figma Support,I purchased 1 Professional Collab seat using the $5 first-month promotion.My workspace currently has:1 Collab seat (myself) 0 Dev seats 1 Full seat availableHowever, my upcoming invoice shows a $18.87 Billing Adjustment (Seat updates).I don't remember upgrading to a Full seat or purchasing one.Could you please review my account and explain why this happened? If this is a billing or seat assignment error, could you please help resolve it and correct the upcoming invoice?Thank you.

Hi,this is a shocking situation for me, as I have been using Figma Make and during prompting, the whole Figma Make file just suddenly reloaded and completely resetted with a blank page and chat. When I tried to ask the chat, what happened to my previous prototype in the same file, it just did not know anything as if it was a completely new chat… I cannot find any history of what I have been working on... I have spent already around 2700 credits, which were not even refunded but the time spent on this for nothing might be even worse. I’m so frustrated...Does anyone know how to get the file back or any other suggestions please?  Thank you.

Hi all,I'm on the Professional plan and noticed an extra seat had been added to my team that I hadn't intentionally added myself. It was added when many people wanted access to the current project and I removed it the same day I noticed – it was never assigned to anyone or used at all.Despite reverting it immediately, my upcoming invoice (due August 15) still shows a $20.00 "Billing adjustments – Seat updates" charge tied to that change, on top of my normal $20.00 monthly cost for my one active seat.Has anyone dealt with this before, or knows how a seat can get added without direct action?I've seen a few similar threads here where support ended up voiding the adjustment once they reviewed the account, since the seat was never actually used. Would appreciate any guidance on the best way to get this looked at, or if a member of the Figma team can help directly.I tried several times to reach the support team through figma form but got “Failed to fetch (forms.figma.com)”Thanks!

After the new updates in Figma, I cannot select an element within other frames or components by clicking and multiple clicking on it. Another problem is that I cannot edit a text by multiple clicking on it to select the whole text.I test it on both application and web app (using chrome browser) Is it just my problem or other experience it as well?

Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.

When I use the AI “Replace Text” feature in Figma, the generated content replaces my text correctly, but it causes serious issues in my components and prototypes. Design is normalPrototype is damageWhat happens:Text, icons, and overall component layout become distorted Elements appear misaligned and “fragmented” (almost pixelated or broken into uneven spacing) The entire component loses its visual consistency The issue persists and cannot be easily fixed manually:This significantly degrades the quality of my prototypes and makes them look visually broken and unprofessional.This might be related to RTL languages (Persian/Arabic), although I’m not 100% sure I’ve encountered this issue multiple times It seems to affect both text rendering and auto-layout behaviorSteps to reproduce:Create a component with text and icons (using Auto Layout) Use AI “Replace Text” on a text layer Apply the suggested/generated content Observe layout and rendering issues in the component and prototypeExpected b

Hi, I was shocked when I was trying to check monthly subscription bill which always comes with reminder before the due with extra charge 12.10$ for “BILLING ADJUSTMENTS”? which I don’t know how it comes like this, and it is the first time Figma charge me extra for me like doing nothing! Since I have been actively designing for the last 10 days, and 20 days left I did not use my figma, and with their new AI feature is useless when i try to use remove background image it came with error code or something! I send you the images, there is red symbol that ai did not response and the error code “something went wrong ID:” Please help to solve this because my due pay is on 5th, or either i need to cancel the payment. 

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

Olá, minha execução do Figma AI consumiu meus créditos, mas as alterações solicitadas não foram aplicadas no arquivo. A mensagem exibida foi: “ambos os agentes foram retomados em paralelo avisarei quando cada um conclui as modificações”. Apareceu uma alteração relacionada ao App.tsx e “Implement platform improvements – Versão 12”, porém nenhuma modificação ficou disponível no projeto. Gostaria de solicitar uma verificação da execução e, se possível, a recuperação dos créditos consumidos, já que o resultado não foi entregue.

사용할 의사가 없었음에도 구독이 유지되어 결제가 이루어졌습니다.결제 이후 전혀 사용하지 않았으며, 이에 환불 요청드립니다. 

안녕하세요, Figma 지원팀.최근 결제된 **8월 구독료($48.40)**에 대해 환불을 요청드리고자 합니다.저는 6월과 7월 동안만 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.6월: $22.00 7월: $66.88하지만 8월에는 Figma를 사용할 계획이 없었고, 실제로 결제 이후 서비스를 전혀 이용하지 않았음에도 $48.40가 자동 결제되었습니다.또한 구독을 해지하려고 했지만, 구독 취소 메뉴를 찾는 과정이 매우 어렵고 직관적이지 않아 해지를 제때 하지 못했습니다. 예상하지 못한 자동 결제로 적지 않은 금액이 청구되어 당황스러웠습니다.저는 이미 6월과 7월 사용에 대한 비용은 모두 정상적으로 지불했으며, 8월 결제분은 전혀 사용하지 않은 상태입니다.따라서 이번 한 번만 예외적으로 8월 구독료($48.40)에 대한 환불을 검토해 주시면 정말 감사하겠습니다.현재는 동일한 상황이 발생하지 않도록 구독도 취소한 상태입니다.바쁘시겠지만 긍정적으로 검토해 주시면 진심으로 감사드리겠습니다.

Subject: Refund request for accidental extra seats (Invoice RTRXNLFG-0006)Message: Hi Figma Support,I recently received a charge of $77.72 USD ($1,355.66 MXN) on my bank account on July 31, 2026, for the invoice RTRXNLFG-0006 (issued on July 14, 2026).I just realized I was being charged for 2 Full seats and prorated upgrades. This was completely accidental; I did not intend to add extra paid seats or upgrade my team, as I only meant to use the Free/Starter plan. We haven't used the paid features.Could you please help me process a full refund for this invoice and downgrade my workspace to the Free plan?Account & Invoice Details: Figma Account Email: [Redacted by moderator - 2026/08.02] Bank Charge Date: July 31, 2026 Invoice Number: RTRXNLFG-0006 Total: $77.72 USD I have attached screenshots of the invoice and the bank charge. Thank you very much for your understanding and help!

I'm a design student in Russia IT TOP and would like to apply for the Figma Education plan. I know Figma doesn't currently offer paid plan upgrades to new customers in Russia, but I wanted to check if student verification is handled differently or if there's any exception process.I can provide my student ID and a link to my college's website as proof of enrollment.Could you let me know if this is possible, and what the next steps would be?

Hi, I'm having a problem with my Figma files—I keep getting a memory error. I even created a new file to split the content up, but when I start working on it, I still get the same error, even though the file itself is empty. What's going on? 

자동결제 건이 있습니다 사용하지도 않았고 앞으로 사용하지 않습니다 자동결제 취소 해주고 결제 된건을 환불해주세요 

I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

Hello everyone, I notice that Figma’s font picker includes the original Baloo font, not just Baloo 2.The font appears across multiple figma account and devices, so it seems to be a Figma-provided web font rather than a locally installed font. However, i couldn’t find official licencing information for the original Baloo. Google fonts currently lists Baloo 2 only, not the original Baloo. Could anyone help me, especially a figma staff to confirm:1. Is the original Baloo in figma’s font picker is oficially provided by figma, if so, is it licensed for commersial use? (Including branding and logos)2. Is there any official documentation confirming its license?Currently im using it for my university project that will also be included in my portfolio, so i’d like to make sure i’m using it correctly! Thankyou so much!