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Hello,After upgrading to the Professional plan, I was downgraded back to the Starter plan (24 hours later), even though I had paid for and been charged for the Professional plan. I opened a support ticket but haven’t received a response. Has anyone else had the same problem, and how can I resolve it and switch back to the Professional plan without having to pay again? Keep in mind that I’ve already set up an annual SEPA direct debit.

Hi [Account Manager Name / Figma Sales Team],As instructed on the Figma MCP Catalog page, we are reaching out to apply to register our custom MCP client for remote access to the Figma Remote MCP Server ([https://mcp.figma.com/mcp](https://mcp.figma.com/mcp)).To comply with our corporate security policies, our design and engineering teams route AI agent traffic through our central security proxy, Unosecur MCP Gateway.Integration Details: Gateway Name: Unosecur MCP Gateway Figma Account / Org: Unosecur Could you please initiate the remote access registration with the Figma MCP platform engineering team on our behalf?Best regards,Shivam

Hi! I have these recommended libraries for ages… and I have not used these in years… how can I remove it and replace it with our current design system? bestAxel  

ello Figma Support Team,I am unable to open one of my Figma Make files. Whenever I try to open it, the screen remains completely white, and I receive a memory-related issue. The file is no longer accessible.File URL:https://www.figma.com/make/9CXvfpqChZiy0O9DwGUHKp/RM-CBM-Visit?t=v6p4NuOdXNQvEfhM-0This file contains several hours of work and is very important to my project. I have already tried the following troubleshooting steps:Restarted my computer. Tried opening the file in different browsers. Cleared browser cache and used an Incognito window. Attempted to reload the file, but it still opens as a white screen.Could you please investigate whether the file can be recovered or repaired? If there is a server-side recovery option or a previous recoverable version, I would greatly appreciate your assistance.Please let me know if you need any additional information, such as screenshots, browser details, or system specifications.Thank you for your support, and I look forward to your respo

Hello Figma Support team,I've identified a reliably reproducible bug in my design system library: every time I double-click a variant in the left panel to edit it a second time, the variant name breaks.The Prop=Value, Prop=Value name format (e.g. Type=Regular, State=Default) gets overwritten and replaced with just the values, without the property names (e.g. Regular, Default). The right-hand panel then shows "This layer has an invalid name" and the property dropdowns switch to "—".I tested this on 2 component sets to confirm reproducibility before risking further damage across the rest of the library — the bug happens consistently, so I consider my entire library at risk if I continue editing variants normally.Steps to reproduce:Open an existing component set with variants already correctly named (Prop=Value, Prop=Value) Double-click a variant's name in the layers panel to edit it a second time The name gets overwritten automaticallyWhat I need:Confirmation/fix for this bug before I co

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

전에는 열렸었는데 텍스트 몇개를 추가하니 파일이 휴대폰에서 열리지 않습니다. ‘이 기기에서 사용하기에는 파일이 너무 큽니다‘ 라고 알림이 뜨는데 파일의 용량이 커져서 휴대폰에서 열리지 않는건가요? 휴대폰의 용량을 많이 확보하면 열릴수도 있는건가요 아니면 일정 용량이 넘어가면 휴대폰에서는 열리지 않게 되는건가요?

I'm unable to export Figma Slides. The Export button isn't visible anywhere, and the export option doesn't appear under "Actions" either.

I recently increased my AI credits by $20, based on a specific and controlled budget. However, I noticed that an additional billing adjustment amount was charged for my next billing, resulting in a total charge higher than the amount I intended to purchase.I would appreciate clarification on why this billing adjustment was applied, particularly when my credit purchase and budget were explicitly limited to a specific amount. Unexpected charges beyond the approved budget create unnecessary financial burden and make it difficult for us to manage usage costs effectively.Kindly review the billing transaction, provide a detailed explanation of the additional charge, and assist in resolving or reversing any amount that was charged beyond the intended $20 credit purchase.We would also appreciate guidance on how to ensure that future charges remain strictly within the configured budget or credit limit, without any unexpected billing adjustments.Thank you for your prompt assistance in resolving

Hi,I accidentally moved my project "Видавництво Старого Лева | Лендинг спільноти" to Trash.This is an Education Team, and I am the Team Owner with edit access.The project is still visible in Trash and shows 2 files, but:- there is no Restore option;- there is no three-dot menu;- the Files tab is empty;- double-clicking the project does nothing.I have already confirmed that I am the Team Owner and have edit access.Could someone from the Figma team please check whether the project can be restored or explain why the Restore option is missing?Thank you.

This has always been a pain point for me — whenever I need a logo from a website for a moodboard, competitive audit, or brand exploration, I end up digging through DevTools or screenshotting something blurry.I finally got frustrated enough to build a Chrome extension to solve it. It's called LogoFetch — it scans the active tab and surfaces every logo it finds (inline SVGs, linked images, favicons, OpenGraph assets, CSS backgrounds) in a panel. You can then hit Copy to Figma and paste directly, or bulk download as a ZIP.A few things that came out of building it that I found useful for the Figma workflow specifically:— SVGs sort to the top automatically so you're not hunting through PNGs— Single-color SVGs can be flipped to black or white in one click (handy for dark backgrounds in decks)— The copy button outputs paste-ready SVG code directly into Figma It's free and on the Chrome Web Store if anyone wants to try it: https://chromewebstore.google.com/detail/logofetch-by-treatzone/gjihipp

Hi everyone, I need help with the following: I'm creating a library with variables. Within it, I have two button design styles (skins). One skin is more classic, and the other is more modern. The idea is that when using a button from the library, I can choose the design skin. Changing the font, background, and corner settings between them works fine. However, the problem is that I need the shadow to only be present in one style, and if I change the skin, it shouldn't have a shadow. I'm creating the shadow values ​​using variables, but I don't know how to configure this.I would greatly appreciate any help. 

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma specs as the source of truth for building components. When

I am paying for full-seat professional account but I am unable to press publish button for figma site, can you help me? is there any setting up I can fix?  

Hello Figma Support Team,I'm writing to find out why my account has been restricted. I'm currently unable to share any of my Figma files, which is preventing me from working. I've had this account for more than 6 years, and this restriction is affecting my ability to do my job. I'd appreciate it if you could look into this and let me know:1. The specific reason for the restriction2. What steps I need to take to resolve it3. How quickly this can be fixedAccount email: (redacted by the moderator due to PII)I need this resolved as soon as possible since I rely on this account for work. I have already sent several emails to support with no response and this is severely affecting my work. Thank you for your prompt attention to this matter.Best regards,Paula

I’m on Starter and trying to use Transfer from a workspace that still shows All projects to a destination team on Professional that shows All folders. The destination URL validates and shows verified, but after I select Request transfer, I get: ‘You cannot transfer to this organization at this moment. Please contact support for more details.’ The item contains three design files, and this happens in the browser and the desktop app.

This is the Figma web browser version. How do I turn off these giant thumbnails?They suddenly started showing up and take up so MUCH vertical space. 😭  

When importing SVGs stop converting <circle> tags into <path> tags.Please stop. It breaks my workflows.Please please overhaul your SVG engine. It is so buggy and broken.

 I have a sidebar in my web application design, and I've created it as a component set with Expanded and Collapsed variants.  The issue I'm facing is that when I switch to the Collapsed variant in Prototype mode, it doesn't match the actual Collapsed variant defined in the component set.If you look closely in the image below, you'll notice that the Dashboard label is still visible in the prototype, even though the Collapsed variant in the component set doesn't contain any text. Am I missing a setting, or is this a bug? I've attached screenshots of both the component set and the prototype for reference.

I’m having intermittent issues of my layers that have motion applied to them turning into white boxes. sometimes they render when I play motion, sometimes when I play in prototype mode. What I can’t fix is when I create a motion animation on one page, and move it toanother, it never renders anything on the other page but the white boxes. i’ve tried clearing the cache by turning motion on/off and even closing the app.  

How can I better organize all of my Figma files. Currently, everything I have ever created is just listed in chronological order. I would like to organize in folders. I have read that I can organize in projects but I don’t see how to do that. How do I create projects within a project? For example, I would like to have a project named “Hospital” where I put all of the designs I do for the hospital. Underneath/inside hospital, I would like to have sub folders/projects like Posters Mobile Apps Intranet Designs Website Designs Is this possible?

Hi everyone,I need a quick confirmation regarding Figma's pricing for a team setup.As I understand it, we'll have 1 Admin/Owner account that manages the workspace, and 10 team members who will collaborate within that team.My questions are:Is the pricing charged per seat (Admin + each team member), or is there a different licensing model? If we have 1 Admin + 10 Editors, will we be paying for 11 paid seats, or is there any way to optimize the cost? Are there any limitations or recommendations for a team of this size?I just want to make sure I fully understand the licensing before proceeding.Thanks in advance for your help! 😊

I’ve read Figma’s documentation, but I still don’t understand how a new developer becomes eligible to sell plugins through Figma Payments.My publishing form only offers the Community Free Resource License, and I can’t find any application form—or even a way to ask Figma Support about seller approval.Can I publish on behalf of a company, and may I handle subscriptions through my own payment system instead? In other words, does Figma want its 15% or not? 🙂

Hello,Good day. We are performing a Cloud-to-Cloud site merge of our Jira environments. Our source site is being merged into our destination site.We currently use the Figma for Jira app on our source site and need guidance on the following: Will Figma design links and live embeds currently attached to Jira issues be preserved and remain functional after the issues are moved to the destination site? Does the Figma integration require a fresh authorization or re-configuration on the destination site before or after the merge? Are there known issues with Figma previews or design panels breaking when Jira issue keys or site URLs change during a migration? Are there any specific steps recommended by Figma to ensure that the integration remains seamless for our 600 users during this transition? Project Details: Licensed Jira Users: 600 (Enterprise) Test Migration Date: August 14, 2026 Production Migration Date: August 21, 2026 Thanks,Jai

Hello,I am the owner and only member of my Starter team workspace.On August 2, I used Figma Make for one AI generation. After it completed, my AI Balance showed 332 credits remaining.I did not perform any further AI generations after that.On August 4, my account shows 0 AI credits remaining until Sep 1.Could you please check my AI credit usage history and explain how my remaining credits were consumed? If this is expected behavior, could you please explain why my balance changed from 332 to 0 without any additional AI actions?Thank you.