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Edward Garrity
Edward Garrity
New Member
Nov 4, 2026 6:50 PM UTC

Credit Usage... Again

INSANE usage of credits for incredibly simple tasks. This is a new issue I have had. 

Scenario:
I have a website builder that exports html files. The app now supports multiple page sites. I asked the agent to link the logo in the navigation to the .index when the site has multiple pages. A simple link. 

This took 1690 credits for what I thought would be an elementary edit.

There seems to be zero rationale to the credit usage and it's frankly unacceptable. (From a company who doesn't let your credits roll over. Put your users first, not your shareholders. I want my money back, Dylan.) 

Agent: Auto
Prompt: When the site has multiple pages, can we link the logo to the .index page

Total Cost: $25.35
Support ID: srid_V3BY39P0EX0H41P0F80VPGSDT

 

 

1 reply

Celine_
Figmate
Celine_
Community Support
Nov 5, 2026 3:45 PM UTC

Hey ​@Edward Garrity , Celine from the Figma Community Support team here. Thanks for sharing the exact prompt and the support ID! The reported 1,690-credit usage for this navigation-link change warrants a closer review here. (Please also note that Figma Make’s credit usage depends on the model’s work and the context it processes, beyond the visible change. That alone doesn’t explain why your particular request used this many credits.)
To take a closer look at your case, I’ve gone ahead and created a support ticket on your behalf so our team can investigate and review your refund request. Please reply directly to the support email with the affected Figma Make file link and grant Can View access to support-share@figma.com. (For reference, your case number is 2245762, sent to your email address: gxxxx1@gxxxl.xxm)

We can’t confirm a refund or credit adjustment before the review. Please keep file links and account details in your private support conversation, thanks for your patience! 🙏🏼

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