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I am a student at Colorado Mesa University but my verification keeps getting declined. I submitted the exact same proof of education as my class mates but I got declined while other classmates got accepted. I received this message, “Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status” three times.  I contacted SheerId about my problem but never received a response. I was told by a classmate that SheerId wasnt able to help him and he recommended I came here.  

Happy holidays!  I’ve opened a ticket (1653026 ) for this on the 23rd but still haven’t heard back from anyone.  I know the holidays are slow, but need some help.  Hoping someone is out there monitoring this.I think Make's integration with Github is broken, or at the very least the support team needs to look into why the Create repository feature keeps erroring out for us (I keep getting "could not create repository"). I tried to push to Github last week before doing my code review, and it wasn't working then. I just tried again after deleting and re-establishing Make as a recognized App in our Github org, and I get the same error. I confirmed that we're following the right steps in https://help.figma.com/hc/en-us/articles/35463818346647-Push-from-Figma-Make-to-GitHub.I read a KB article that indicates that Make can only push to a repo it creates, and can only push to the main branch -- both kind of surprising limitations that I think. Is that right?

We have noticed in our team, that when one merges a branch the link to the changed frame in the main file changes. This is inconvenient for our requirement engineers because they always need to adjust the links in the tickets and specifications.It would be great, if the link to existing frames or sections stay the same. Obviously, if a new frame was added, it gets a new link.  Please consider this, because the work with branches is really great and helpful otherwise, but this adds unnecessarily to the workload.

I’ve been having issues for days attempting to reverify my student plan. When I complete the form, I get a message stating that I’ve exceeded my limit. However, when reaching out to SheerID, they’ve confirmed that verification was successfully completed in Sept 2025. They’ve also stated that my status is still ‘active’ in their system and suggested I reach out to Figma for help.Can I get support in resolving this issue?

I can't click the menu-items in the prototype. It gets hidden behind the Figa bar that keeps appearing. How do I get rid of this, can I turn this off?My client (and I) can't click on the menu items. Very inconvenient (and weird).  

HELP Please!  I am a full seat user and was able to publish to the figma generated site 1x but subsequent updated publishing is failing.  Does anyone know what steps I can do, besides open a bug ticket, to get this resolved quickly?  I have a presentation tomorrow morning.  

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted and subsequently purged from the 'Deleted' folder. This file is critical to our design system and ongoing work.Here’s the file link for your reference:https://www.figma.com/design/goV6fuxKBVmamiGeca8nA3/ZStack-Kit--Base-Obra-?node-id=272-27980&t=b0MtFb2t9ip4g8lK-1We have already checked the 'Deleted' folder and were unable to locate it. Could you please help us recover this file from your backend?I look forward to hearing from you soon.Thank you for your help.

I have a frame, that has a red fill. In that frame I have place a frame with an image fill. As soon as I do that the red fill is no longer applied and the parent frame becomes transparent. Once I click on the eye icon next to the image fill, the red background becomes visible again. 

I can’t find my Figma file. Yesterday, I can’t find it in my files, also not in my deleted files. How can I restore this?Notification: Hmm, we couldn’t find that one… This file may have been deleted, moved, or made unavailable. Try reaching out to the file ownerI am the file owner and can’t find it. Please help and restore it!Link: [redacted by forum moderator to remove PII]Kind regards,Tatiana M

Hi, I was given an educational Figma account at my university, and I logged in and added it, but when I went to verify it, it took my personal account and assigned the educational plan to it. What should I do?

Hello,I am experiencing an issue where I cannot change my account email address.Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.Could you please look into this and let me know how I can successfully update my email address?Thank you.

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n

The company I works for would like to secure a license. Before doing so, it is a policy that the decision makers see a live demo. How can we make that happen? 

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

I’ve submitted several support requests to Figma but haven’t received any replies to my questions or issues. Has anyone else experienced this? I need help with the following:Understanding how to switch our billing method to bank transfer Understanding how to proceed with the security checklist requested by our IT Security department

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We have been unable to move forward with purchasing multiple Figma Organisation licences licences, as we require a formal quotation.We and other team members have submitted several enquiries to the Contact Sales team over the past 3 - 4 months but have yet to receive any response.Our requirement is for 3 x full Organisation licences, 3 x Dev Mode Organisation licences, 3 x contributor licences.   Could someone please contact me ASAP otherwise our team will need to find a competing product to use. 

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi Figma Support Team, I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!! 

I’m currently looking into SellerPic AI product photography as a potential extension of a workflow that starts in Figma and ends in live e-commerce listings (Shopify / Amazon).The main problem I’m trying to solve is the gap between: Design systems and mockups created in Figma Final product images, try-on visuals, and short videos used on product pages and ads From what I can tell, SellerPic is positioned less as a creative design tool and more as a production layer: Generating consistent AI product photography from basic inputs Creating virtual try-on images for apparel Turning approved visuals into short image-to-video clips for marketing Looking for designer perspectivesIf you’re a designer or part of a design-to-commerce team, I’d love to hear: Does a tool like SellerPic reduce post-design production work? How well do its outputs align with brand systems defined in Figma? At what point does manual design still outperform AI-generated visuals? For reference, this is the too

Update attempt was unsuccessful on Figma Make 

Hi, I were originally on the education plan with my personal email “[redacted by forum admin/moderator to remove PII]”. After few months of using, I upgraded to the professional plan for a cost of 20$ a month, so I’m not on educational plan anymore.I would like to restore my education plan to my college email “ [redacted by forum admin/moderator to remove PII] “ email.How can I do this? Thank you

  I’m trying to recover a personal design project I created around April–June 2024, but I can no longer find any of my old files after logging in. I have already:Checked Drafts, Recents, and all workspaces Tried every login method (Google and email/password) Logged in using both of my emails It seems the files may belong to another Figma identity linked to one of these providers, and I may currently be logged into a different account. Could you please check if there are any Figma accounts associated with these emails and help restore access to the files? Details:Approximate creation date: April–June 2024Project type: personal design file (not part of a team) Thank you very much for your help