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Paloma OliveraNew Participant

posted in Ask the Community

Please Help I need 2 tickets for Config 2026

Hi figma support. We'll be traveling from Argentina and we already bought hotel and plane tickets to be in San Francisco during Config's dates as this was part of our organization approval process. It was approved today morning and we realized the tickets are sold out, we're so sad since this was something we started planning two months ago and our organization time for approving these requests is long. We'll be tremendously grateful if you could help us since traveling from our country is a big deal for us and effort. 🙏 Thank you!

Rayandra_New Member

asked in Report a Problem

Direct-selecting nested text enters visual edit mode, but keyboard focus stays in previous app on macOS

Figma on macOS; happens when switching from another app/window and directly selecting text inside a nested layer. Focus another app, e.g. Claude/ChatGPT. Switch to Figma by using Command/Ctrl + double click direct selection to target text inside a nested layer/component. The text caret or text highlight appears in Figma. Start typing. Expected: Typing should edit the selected text in Figma immediately.Actual: Keystrokes go to the previously focused app instead of Figma, even though Figma visually indicates text-edit mode.Frequency: ALWAYS but reproducible only through the direct-select path, not always through normal double-click editing. Video attached.

Kiều TrânNew Member

asked in Report a Problem

Figma desktop crashes on launch – WebGL error with AMD Radeon 780M

Hi Figma Support,I'm experiencing an issue where the Figma desktop app fails to launch on my Windows machine. The app shows the Figma logo briefly then closes immediately.System info:OS: Windows 11 (Version 10.0.26200.8457) GPU: AMD Radeon 780M Graphics GPU Driver: 26.5.2 (released 12/05/2026) Figma version: 126.4.10Error from command line: The app crashes with repeated GPU process errors and the following fatal message: FATAL: GPU data manager – GPU process isn't usable. Goodbye.When opening a file, the app shows: "We can't open this file because we're having trouble with WebGL."Workaround I found: The app only launches when using these flags: --disable-gpu --disable-software-rasterizer --no-sandboxHowever, even with these flags, WebGL is unavailable and design files cannot be opened.This issue appeared s

Adrian_New Participant

asked in Report a Problem

i made a change on my website, but can't find the publish or update live site butto

I can’t find the publish or update website button on this site https://www.figma.com/make/pCqcy9dOBWlK8RdUccRzeD/Gems-Cafe---Bistro?p=f&t=a3c1f5Pf4bkKkNkc-0 this is urgent please help

Alexander TengnerNew Member

asked in Report a Problem

Variant state bug - Interactions gets added without me adding them. Preview triggers all at once.

I have a promblem that has been going on for a few weeks now where I use for example a button that has a while hovering interaction on it. The button comes from a component set where I have different types and sizes of my buttons.I preview the buttons starts acting up and when looking at the prototype tab interactions has been added to the button that was not there before. Example: I add the default button that only has while hovering as interaction. I change the size to medium and the type to outline. When looking at the prototype tab interactions has been stacked and the button is trying to go between the large and medium hover state at the same time.This is super annoying since I can’t trust my preview and needs to explain to customers that it’s bug within figma that causes my design to look crazy. This dosn’t happen all the time but there is something wrong with the interactions and states for me. In the uploaded video you can see that when I d

Camilly Peixoto MouraNew Member

asked in Report a Problem

Exclusão de conta/ projetos

Minha conta foi excluída e meus projetos foram juntos mesmo após eu ter passado a propriedade para a conta que deveria ficar com os projetos, conta essa com endereço: [removed PII - DJV 5/22/26]Conta com os projetos que foram excluídos:[removed PII - DJV 5/22/26]

Gian NascimentoNew Member

asked in Report a Problem

504 Error creating webhooks

Hi there,I am trying to create webhooks to receive requests when a file is updated but when I send the request, it hangs for 2min and then I see the error:```<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8"> <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY> <H1>504 Gateway Timeout ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all">If you provide content to customers through CloudFront, you can fi

Meg PirrungNew Member

asked in Report a Problem

clear figma make chat context

despite articles saying as such, there is no option in my figma make settings / general to clear context. can someone please clear the context on my site at https://trice-disk-70770810.figma.site/ figma link

y_ycNew Member

asked in Report a Problem

Missing Variabale panel

LaurenlNew Member

asked in Report a Problem

Full seat on Annual vs monthly billing

Hi there,I am on the Figma Pro plan.Until recently there were two full seats paid annually on our subscription, and I as an admin, was a monthly user. (I have not checked settings in while and don’t understand how I as admin was a monthly rather than an annual user)I have deleted the users on the annual seats, but am not able move myself from a full seat on a monthly plan to a full seat on the annual plan, even though there are currently no annual plan users. Please let me know how I can do this.I also want to know what the amount will be for the annual plan going forward, with just me as one person with an annual seat.Thank you!

Wanyun XiaoNew Member

asked in Report a Problem

I canceled my paid subscription, but you still charged me yesterday, and my paid service has already been canceled.

I already canceled my subscription, and I can no longer see the subscription status. But you still charged me $30 yesterday.

sunqianNew Member

posted in Ask the Community

Request early access to Figma AI Agent

I am a full‑time UI designer. I mainly use Figma for UI component building, design token management and page layout design. I have submitted the AI agent beta survey before, hoping to get early access to the new vertical navigation bar and AI Agent function for improving daily design efficiency. Thank you.

alpennecNew Participant

asked in Report a Problem

Why are my colors different between what I see in Figma and an exported file?

Hello, My Figma file color profile is set to "Assign to Display P3". The export color profile is set to "P3 (same as file)". But when I export a frame (JPEG or PNG), some colors don't match between the original Figma frame and the exported file (see HSB values from Figma). Any idea why? And how I could get the exact same colors? Thank you,Axel

laserandinkjetprintingNew Member

asked in Report a Problem

Accidentally bought wrong plans

Hello Figma and Support Team, I made a mistake when trying to add new members to my Professional team and need your help please. I already have one Professional Plan team (on an annual subscription), and wanted to buy an additional 8 seats within this plan. However, instead of adding a seat to my existing team, I mistakenly purchased brand new, separate Professional plans (also on an annual subscription). This means I am now paying for 9 independent subscriptions for the same team, and none of them can edit team projects. I would like to transfer the new plans to full seats within the existing original professional account please. I have already emailed Figma Support about this multiple times, however I have not received a response. Please could you either t

ErrickNew Member

asked in Report a Problem

Figma Make “Something went wrong” error keeps repeating

Hi,I’ve been using Figma Make without issues, but recently I’ve been repeatedly encountering a “Something went wrong” error.The error keeps showing up consistently, which is blocking me from continuing my workflow.I’ve already tried refreshing the page, but the issue still persists.Has anyone experienced a similar issue?Is there any known fix or workaround?For reference, here is the error ID:713d2f1b-caac-470b-885e-615d932b4fcbThanks!

CTSTMEDNew Member

asked in Report a Problem

O FIGMA cria LINK e não abre a página

Olá pessoal!Estou frustrado com o FIGMA. Criei um aplicativo que realizasse uma pesquisa de campo para empresas e essas informações fossem direcionadas para o aplicativo e no final o sistema gerasse um relatório técnico. Até aí, tudo bem, porém já comprei créditos e utilizei apenas para esse problema. O link é criado, mas ao direcionar para o endereço, a página fica em branco. Contudo, o problema persiste. Já utilizei todos os créditos e preciso que tomem providências referente a esse problema de geração de link que não funciona. Por favor, utilizei todos os créditos e não consigo resolver o problema.Utilizo o windowsNome do dispositivo DESKTOP-DO52RG5Processador Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (1.99 GHz)RAM instalada 8,00 GB (utilizável: 7,88 GB)Placa gráfica NVIDIA GeForce MX110 (2 GB)Intel(R) UHD Graphics 620 (128 MB)Armazenamento 159 GB de 1,38 TB usadosID do dispositivo B23BAAA0-A4E8-441A

Daniele_QActive Member

asked in Report a Problem

Pasting Figma file link into FigJam board - No longer working?

Hi EveryoneI’ve been experiencing this issue for the last 3 days… I have a figjam board where I gather all relevant links to Figma files for a project I’m working on.. It was going fine, until it stopped pasting Figma link and create the Figma file widget.It loads for a few seconds, then nothing happens. Link to Figma File widget exampleI though it was an issue due to the large size of my FigJam board, or the size of the Figma file I was linking. But no, it doesent work even with brand new boards and empty Figma files. Also refreshed the cache…. No luck at all

mtbayNew Member

posted in Ask the Community

File is under review

Hey, I’ve got a problem. I want to publish my website in Figma Make, but it says the file is under review, and because of that I can’t publish my project to a Figma domain.How can I fix this?

Fabio Candido JardimNew Member

asked in Report a Problem

Bugs on prototype and canvas table row with slot

It’s been a few days since the table row component I had created started having issues. Both in the canvas—when it renders, it sometimes changes the fixed sizes I had set to other random fixed sizes—and sometimes, when you double-click down to the slot layer, it automatically fixes itself.Sizes inside slots break automatically.Here, for example, I had a fixed size of 255, and out of nowhere Figma changes it to 612.And there’s also another bug when I’m in the navigable prototype preview mode, where this behavior is reproduced even though it’s already correct on the canvas—for example, when triggering the while hovering interaction, it fixes its

Alex FitzroyNew Member

asked in Report a Problem

Autolayout bug with new update

Sunday May 17, 2026Noticed there are some updates to AutoLayout bc there’s new icons in the UI. I’m unable to make a responsive button. I create the button background layer shape, place the text on top, group it, turn on autolayout. By default text set to ‘hug’, button length set to ‘fixed’.Change text width to ‘fill’, then change button width to ‘hug’ and text width automatically changes to ’fixed’. I can’t get around it!!!

syakiradilinNew Member

asked in Report a Problem

Figma component interaction breaks when placed in another component that uses Figma Slots

I have this prototype issue that I’m facing when I interact with an interactive Button component I’ve created and placed inside another component that uses Figma Slot.To provide some context, I’ve used slots in the component when the Accordion component is in its expanded state to provide flexibility when designing its contents.In a design that I’ve made, I’ve placed an interactive Button component inside the Accordion component’s slot. When I place this accordion component in a new component (I call it a design template), the Button’s states (Hovered, Pressed state) breaks, resetting it to the default state when hovering or pressing it in Prototype view.If I place just the Accordion component somewhere else outside the design template component, the Button’s states interaction works just fine in the Prototype view.I’ve attached a video of the issue that im facing.

angelazhenNew Member

asked in Report a Problem

Config Ticket Transfer

Hello! Since today is the last day of ticket transfer, could you please escalate my ticket #1914168 and let me know if the transfer can be done before the deadline? Thanks

noella.choiNew Participant

asked in Report a Problem

SLIDES disabled for my organization

When Slides first rolled out, there was an option in the admin panel to disable Slides. We did that at the time because there was no “Collab” seat. But now, the option to use slides is permanently grayed out. And the option in the admin panel to enable slides is gone. We would like to have slides enabled in our organization. Can someone please get in touch with me to sort this out? I had reached out before. And was told the issue will be resolved. That was last April in 2025. One year ago. Slides is still disabled for the organization.

SCGDigitalNew Member

asked in Report a Problem

Billing Issue Incorrect information - Please HELP!

Hi Figma team,We previously decreased our team from as a [full seat 8 to 4] and [Dev seat 9 to 1] before the renewal time occurs but we still got charged from the same seats same amount before we reduced. How did that happen? Today, we received a new invoice that still includes:Full 8 annual seats 9 developer monthly seatThis is incorrect, as we decreased the sea before the renewal time arrived. we would appreciate if someone from the billing/support team could help escalate and review this issue as soon as possible. Thank you.Yanakarn L.

Nana-k0New Member

asked in Report a Problem

Professional plan on wrong team

Hi everyone,I’m hoping someone from the Figma team or the community can help me, as I’ve been waiting for a response from Figma Support for a while now with no reply.Here’s my situation: I accidentally purchased a Professional plan for the wrong team instead of my private one. As a result, other members of that team have lost their free access, which is causing an ongoing disruption.I’ve already contacted Figma Support via email, provided all the requested details (team name, ownership confirmation), and sent two follow-up messages flagging the urgency but I still haven’t heard back.I’d like to cancel the plan on the wrong team (and get a refund).Has anyone dealt with a similar situation? Is there a faster way to reach Figma Support for billing issues?Any help would be greatly appreciated!

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