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all AI features for figma education are missing, how can i fix this?

Why animations start by their own, how to control them in prototype mode? I just wanted to create opening menu, but how - OK, placed animated menu component inside main screen, and then it starts to play indefinitely - I just expected simple “Pause at load” feature :/  

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

Hi, It happened to our team multiple times, that version history events captured the wrong user. Last night I initiated a “Save to version history” , and the entry showed a colleague’s avatar. Restarting the application and checking the next day did not solve the issue.This is not the first time it happened. The other instances were when publishing or merging a branch. This undermines traceability. Hope you can find and resolve this issue. Thanks! 

Seems like the IPad doesn’t load developer widgets in figjam files (even if the file has the widget loaded in the desktop app). Is there a way I can test my developer-widget in the IPad app before publishing it? Or can I publish the widget privately to test on IPad without signing up for a full enterprise account? Thanks for any help!

지난 달 결제를 취소하고 edu 계정으로 변환하였는데 이번에 더 많은 비용이 청구되었습니다. 이부분에 대해 확인부탁드리며 환불요청드립니다.

bug description:The entire response is duplicated, not just individual paragraphs or sections. The duplicated content is appended directly after the original response with no line break between the end of the first copy and the start of the second. The agent history contains only a single response. The issue appears to occur primarily with longer responses.

Hello Figma Education Team!I'm a 17-year-old high school student from Brazil, currently studying at CETEP-RM, a public technical school in Bahia.I'm interested in learning UI/UX design and using Figma for educational purposes, including personal design projects.Unfortunately, my school-issued Google account has restrictions imposed by the school administrator, which prevent me from completing the standard verification process.Is there an alternative way to verify my student status, such as providing proof of enrollment or an official school document?I would really appreciate your guidance.Thank you for your time and support!

  Hi Figma team,  I'm Ryan Saleh, an organizer of LPC Hacks and Treasurer of the Las Positas College Computer Science Club. LPC Hacks is our college's first hackathon, and it is a free, one-day, in-person event on Saturday, November 7, 2026 (10 AM–8 PM) at Las Positas College in Livermore, CA. About 250 college students will form teams of 1–4, build AI-powered projects, and demo them to judges. Among the sponsors we have gotten so far include n8n, Lovable, and Elevenlabs.  Figma Make would fit our AI theme well, since it lets teams go from prompt to working prototype in a single day. We'd love Figma's support through a "Best Design" or "Best Use of Figma Make" prize track, swag, a short workshop, or a Figma designer as a judge or mentor. Most of our hackers are community college students who rarely get access to events like this, so it would be a great way for Figma to reach new designers and builders early.  Could this be passed to the Figma for Education team or whoever handles stude

hello, I sent an email yesterday to figmasupport@sheerid.com because my account had a verification limit exceeded and I am a student, in the email I specified with university documents to clarify that I am a student, when will they respond to me that I have an urgent matter?

Missing file recovery - Ticket #2178768​Hi Community Support Team,I accidentally deleted my Figma team "tabou1" on October 8, 2026, and can no longer access the design files within it. I did not receive the deletion confirmation email containing the "Restore team" link, and the file URL now returns an error stating the file may have been deleted or made unavailable. I have requested an email support ticket to restore the team and its files.​I have already submitted support ticket #2178768 with all details. Could a community manager or moderator please help escalate this ticket to the file recovery team? This file contains critical active project work.​Thank you!

Hi Figma support team,  I have been charged today for profesional plan with 3 seats. This is my personal account, I do not have a team or need for 3 seats. Please cancel my subscription and refund the money. I’m currently unemployed and this amount is a lot for a monthly tool expenses. Please help me with the processes, here is invoice number: TTUITJUZ-0002  Thanks 

In Adobe Experience Manager(AEM), the images are tagged with custom metadata. I’m using the AEM Assets Connector plugin to retrieve the images from AEM into Figma. However, after processing the images and exporting them back to AEM, the custom metadata is getting stripped off.Is there a way to preserve the metadata when exporting the images back to AEM?

Hi Team,I hope you're doing well.It's more than two weeks but our plugin PDF to Figma Design is still in review.Could you please let us know the current status of the submission? We would really appreciate any update or estimated timeline you can share.Thank you for your time, and we look forward to hearing from you.

I'm on a Starter plan and reached the Figma MCP tool call limit.When does my MCP allowance reset and then how can i see it?

We've been using Figma Buzz actively since the beta (about 1.5 years). One of our files now has a large number of assets and more than 60 asset groups (or rows). Problem:In grid view, we can't scroll to the bottom of the canvas. The view stops at a certain point, so the last asset group(s) can't be reached. The assets in those groups are only visible in asset view. It looks like there might be a maximum canvas height or scroll limit in grid view.We work in grid view most of the time because it's much easier for preparing carousel posts. As a workaround we're splitting the assets into two files, which isn't ideal.

오늘이 결제일인 줄 모르고 삼성카드로 결제 됐는데 24시간이 지나기 전에는 환불 된다고 알고 있어서 환불 요청드립니다. https://help.figma.com/hc/en-us/articles/12816440381975-Request-a-refund-for-a-Community-resource#h_01K6BM0DZ8WDVTJ7N5YQ2H455B

  분명 Professional 구독 취소를 했는데 자동 결제가 되었습니다.    환불 요청드립니다. 

We are experiencing an issue with published components from our Tria Design System library in a consuming Figma file (Tria Mobile App (Current)).Certain library updates cannot be successfully applied. When we accept the update, Figma appears to process it, but the same update immediately reappears. In Review updates, both the current and updated previews show “Preview unavailable.”There are currently three affected components:Utility Support — simple icon component. This issue has persisted for approximately one week. Review Updates reports 25 instances. Info — simple icon component. This issue has also persisted for approximately one week and reports 2 instances. Text Field Single Line — began exhibiting the same behavior today, immediately after I rebuilt several component properties and published a relatively large update. It reports 2 instances.Utility Support investigationThis component is particularly easy to reproduce/debug because it is extremely simple: it contains only a vect

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

I want to set admin role for a member. But I can't find any function to do that. I'm leaving now

Figma Library color search is not working as expected. I tested this in Figma web, Figma Desktop app, Figma Beta App is not working as expected.Thank you.

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.Thank you for your time and help. 

An animated loader from our Design System does not animate in prototype mode when newly inserted from the Assets panel into one specific design document.Older instances of the same library component still animate correctly in this document. Copying and pasting those working instances also preserves the animation. The component works correctly in other documents.The source component has destination variants configured, using After delay → Change to → Smart Animate interactions.Steps to reproduce:Open the affected document.Insert the “hexagon” loader from the Assets panel.Open the containing frame in prototype mode.Observe that the newly inserted loader remains static.Copy an older, working loader instance into the document and preview it: it animates correctly.Expected behaviorNew instances inserted from Assets should animate like existing instances of the same published library component.Actual behaviorNewly inserted instances remain static, while older instances and duplicates of them