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Hi, I accidentally added a full seat and removed it immediately. The billing adjustment is showing $271.74Could you please review and remove this charge?

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

I used my limit of AI credits and bought more. My Account is selected to use paid credits. Even though it shows me accessable credits for this month, i am still locked as having used all my credits till the 29th of march. How can i update the checker on the lock, so that i can use my credits?   

Tengo una cuenta de Figma Profesional, mensual 20 USD por mi puesto Full, y quiero recargar 2500 créditos (60 usd) porque en cuanto se inició el conteo del límite quedé sin créditos, no se inició con los 3000 del plan por el uso anterior que había tenido.Al recargar, tengo un recargo por Actualizaciones de créditos de IA de 30.97 por un prorrateo que no logro entender. De ser así prefiero dar de baja esa renovación esperar. Esto no es claro al momento de comprar. Por favor, ¿podrían ayudarme?

Hi Figma team,First, congratulations on the Slots feature. It’s a smart idea and performs very well in my tests.Issue summaryWhen migrating components that previously relied on “Swap instance,” I have to add a wrapper frame around the existing instance to use a Slot. Then, every time I place that component, I end up deleting or replacing the inner instance to populate the slot. This breaks my expected workflow: I want to continue using the original instance as the default slot content so that when I instantiate the component I don’t need to manually remove the inner instance each time. Also, if I delete the instance that served as the swap source, the child components lose their contents (the previously swapped instances).What would be your recommendations for managing the migration from the old system to this new feature?

After resizing an image, I’ve noticed that it will often forget that I’ve marked the fill setting to ‘Fill’ but will instead revoke to the ‘crop’ setting meaning the images appear squashed. Does anyone have a solution for this? Thanks! 

Hi,I am writing to request your tax residence certificate for the year 2026 (Form 6166) and the Form 21-RFI (attached), duly completed and signed.These documents are very important, as they are a requirement of the Portuguese tax authorities.Would you be able to assist us with providing these documents?Thank you very much in advance.Kind regards,Sara Vidal

I'm trying to publish a widget (not a plugin). My manifest includes widgetApi and containsWidget: true as required for widgets. When I try to  publish via Plugins → Development → Publish, I get:                                   ▎ "Unable to create Plugin version: A plugin version cannot have 'containsWidget' set."                              ▎ It seems the publish flow is treating my widget as a plugin. . How do I get this to publish as a widget?                                                              

Subject: Text Rendering Issue in Figma Design ModeHi Figma Team,I’m experiencing an issue while working in Design Mode where text occasionally becomes distorted or corrupted. The characters appear broken, overlapping, or unreadable, even though the text layer itself has not been modified.Issue Details: The problem occurs randomly while designing. Text appears visually glitched (distorted glyphs / overlapping characters). The issue is visible on the canvas but may not reflect actual text content. It affects readability and design accuracy. Steps to Reproduce (approximate): Open a design file in Figma (Design Mode). Add or edit text layers. After some time or interaction (zooming, editing, or switching frames), the text becomes visually corrupted.

It’s is showing black screen without any error message. I tried to uninstall and clear all the files in file manager and reinstalled it again but still it's not opening I tried All the method listed below : 1. Clear Figma cache2. Run Figma with disabled GPU acceleration3. Update your graphics drivers4. Reset/Reinstall with full cleanup Please Help me in this !!! 

Hi, we were setting up our color variables for light and dark mode and noticed that the preview of the colors in dark mode do not represent the actual value behind it. Anyone has any idea why this happens and how to fix it?  A little backstory, we have set up core, base and applied tokens in the variables window. The base level is where we set up theming. However, in our applied level we sometimes overwrite a color for a specific token in dark mode. However, when we do this, the preview seems to show the colors as presented in light mode instead of dark mode. When we actually apply the token, it all works properly, it is just the preview in the variables window that shows the wrong color.

I am working on a Figma Slides presentation, worked on at all yesterday it auto saved absolutely fine.I've worked on it today from nine till 2:30pm. I had to restart my computer and after restarting the latest auto save is at 9:30am this morning so I've lost 5 hours worth of work. Is there anyway to recover this? The version history has a gap from 9:30 till after a restarted my computer, noting else in drafts.

the latest version on desktop ,  the auto layout is missing,  chrome broswer is correct.win11 pro  

This seems like a bug or regression, and it messed up with my prototype. For testing, I made a very simple interactive component with only 2 states: default selected  Inside the component, the interaction is: Default: On click -> Change to selected Selected: On click -> Change to default  Then I placed an instance on a frame and added: On click -> Open overlay  Figma shows the warning:This interaction will not be triggered as interactions on instances are triggered before inherited internal interactions. 

I used Figma Draw to create some files, last opened on 2024-10-28, and I logged in yesterday after last login was at end of October.I can’t see any files in my account, nor in Thrash section. In case it was a soft-delete triggered by system, could you restore the file. I am not sure what was the file name, I think it should be “blodsharg”. And here is the Invite link to the file that no longer works: 

Update: I got it back. It was a browser caching issue and as soon as I posted this I solved it. Woof. I was working in this file 6 hours ago and the version history shows an autosave then. I came back just now to make some changes and the entire draft is blank and so are all of the versions. I’ve worked in this file over the last three days and the list says that there are 14 autosave versions, but all of them are empty. This is a student project that is due on Monday and I have lost everything. I used the chat bot and tried everything it suggested (restoring to a previous version, restoring from the file manager, opening the file in thumbnail mode, checked the trash, etc.) and nothing has worked. Help please! I’m using the browser version in Firefox and I’m on a Mac, if that is helpful. The file lives in a project that only I have access to, so it is not possible that someone else moved it. 

I am unable to locate a similar topic, but I have a client that is using a base component that changes color on hover. I have created the hover using variables for colors. The client will be changing the hover state color for each of the 100+ sites they are using.How can I map the hover color so it is a quick switch from one file to another without affecting the original component? Hoping there is an easy solution. Any help appreciated.

Hello, I’d like some clarification regarding how AI credits are handled for team members within a professional license team with Full seats. A team leader purchases a professional license and a Full seat for a team member. If the team member has a starter account, do they only have access to the starter account AI credits, or do they get the full 3,000 credits per month since they have a full seat in the team?

Hi! I'm trying to publish a file to the Figma Community from Tajreed, and it's currently showing "under review" status.The file is: شخصيات عربية احترافية ثلاثية الأبعاد من تجريد — 3D Professional Arab Characters Pack from TajreedCould someone from the moderation team check on this and let me know: Why it's under review? Is there anything I need to fix or update? How long should I expect to wait? Thanks in advance! 🙏 

I’m running into an issue while trying to purchase additional tickets.I already bought one ticket for Figma Config successfully, but when I try to purchase another, I’m automatically redirected to the Success page without going through the actual checkout flow. This happens consistently, even when I try from incognito mode and a different browser.Is there a limit on the number of tickets per account, or could this be some kind of caching/session issue? Also, is there a workaround so I can complete the purchase (e.g. using a different account or resetting something on my side)?Any help would be appreciated, as I need to resolve this soon.

Hola buenas como estan!? Disculpe las molestias pero les escribo porque no me aparecen las herramientas de trabajo por decirlo asi solo puedo comentar no puedo editar ni nada  del documento y no me aparece nada como para trabajar en un lienzo nuevo me explico  que devo de hacer o como devo de hacer !? Gracias y disculpen las molestias todo esto es desde la app que no me aparece para trabajar  por eso les escribo 

HyyI am not able to use figma make live intraction, it saying- live preview loading, intraction may not be saved. check this issue why this happening to me

I've been setting up a webhook integration to monitor file changes, and I ran into some confusing behavior with the FILE_UPDATED event. I'm sharing my findings here in case it helps someone else, and to confirm if this is the intended behavior.My Setup:Plan: Professional Plan Authentication: Personal Access Token Scopes: My token has webhooks:write, file_content:read, and file_comments:read permissions. Integration Tool: I'm using n8n (a workflow automation tool) which receives the webhook events. My n8n instance has a public URL and is reachable by Figma. Webhook Event: FILE_UPDATED 

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean:

I have a ticket open for this but have yet to get a response. Ticket #1809843 I was recently removed from my company’s Figma account and added back. Once added back, files in my drafts over the last 7 months have disappeared. Hoping to recover the files.