Get Solutions

Hi Figma Community Support,My Figma registered account email:【Redacted PII - DJV 9/3/2026】Total claimed amount: $160 USD, 8 monthly charges of $20 each, January 2026 — August 2026.I’m stuck in the bot‑only support loop and cannot reach any human support agent.The old support email support@figma.com only returns auto‑reply message, no human reads it. The in‑app help chat bot keeps redirecting me to the “Community purchases” refund guide, which only applies to plugins and community assets, totally irrelevant to my Pro‑plan monthly subscription. There is no self‑service refund button for my Pro‑subscription. The bot blocks me from opening real human support ticket.Important facts:From Jan 2026 to Aug 2026, my payment method was automatically charged $20 every month. I had zero usage of Figma in this whole period, no log‑ins, no file creation or edits. I was unaware of the continuous auto‑renewal until I reviewed my bank statements.I have already cancelled my Pro‑plan subscription to avoid

Hello,I am trying to upgrade to the Figma Professional plan. On the plan selection page, the Professional Full seat is shown as $16/month. However, when I proceed to the payment page, the price changes to $20/month for 1 Full seat.Could you please explain why the price changes from $16 to $20? Is this due to taxes, my country/region, my account type, or another reason?The price difference was not clear to me before proceeding to checkout. I have screenshots of both the $16 plan price and the $20 checkout price.I would appreciate a clear explanation of the pricing difference.Thank you. 

Hi Figma Team / Community, I'm experimenting with the Variables REST API (POST /v1/files/:file_key/variables) and trying to understand the behavior when updating string variables across different modes. My SetupVariable Collection {  "name": "Localization",  "collectionId": "VariableCollectionId:40000196:4269"} ModesMode Name Mode ID EN 40000196:0 DE 40000196:1 Mode 40000200:0 EN is the default mode for this collection. Variables Variable 1 - Bound Variable{  "variableId": "VariableID:40000200:3754",  "name": "suite",  "type": "STRING"}Current values:{  "EN": "ABC_EN",  "DE": "123",  "Mode": "Mode"}This variable is bound to text content in the design.  Variable 2 - Unbound Variable{  "variableId": "VariableID:40000221:57715",  "name": "New_Variable_Str",  "type": "STRING"}Current values:{  "EN": "ABC_EN",  "DE": "ABC_DE",  "Mode": ""}This variable is currently not bound to any node. What WorksI'm able to update the EN mode value for the bound variable (suite) using the foll

Hey, I got this Issue with a font. I got it installed on my system (Mac). When my coworker made changes the font looks completely different. When I click on it, it changes back. It’s super odd. Unfortunately my client is insisting on having the font my coworker is using, which makes it impossible to make any quick changes for me. did anyone run in to a similar problem? on the left is my coworkers font, on the right it’s when I tried editing it. The font is Copperplate. For some reason it’s preinstalled on Mac and I can’t deinstall it and install a different font file

Hi! I’m also having an urgent issue with my Figma Education verification. I’m currently an active student at the University of Finance and Economics (UFE) in Mongolia, but I received the “Verification Limit Exceeded” error and can’t continue the verification process.Unfortunately, I’m unable to get an official enrollment certificate right now because my university system is experiencing a technical issue. However, I can provide my valid student ID as proof of my current enrollment.This is seriously affecting my coursework, and I have an important university assessment starting at 10:00 AM on September 6. I urgently need access to Figma for my coursework and assessment.Could someone from the Figma/SheerID team please help reset my verification limit or escalate my case? I would really appreciate it if this could be reviewed as soon as possible. 🙏😔🥺

Hi there, I’m a high school student who has been developing and designing software for almost 6 years now.Here is the issue, I have tried to register for the education plan with my xxxxxxxxxx@csspo.ca school email address, the domain is supposed to be something like csspo.gouv.qc.ca or smth like that but for some reason this year “csspo.ca” is the domain the school has given us (which doesn’t get recognized as a valid education domain name).I have used Figma Education in the past and honestly it has been a hastle since the recent changes to the verification system.I have emailed Figma’s support team several times now with no reply, and I really hope to get help this time.Thank you in advance,

Hello Figma Support Team, We need assistance with a SAML SSO configuration for one of our Figma Enterprise organizations. Our customer currently has two independent Figma Enterprise contracts/organizations. SAML SSO and SCIM are already configured and working correctly in the first organization. We recently configured SAML SSO and SCIM for the second Enterprise organization. For this second environment, we created a separate Enterprise Application in Microsoft Entra ID and configured it using the Tenant ID, Entity ID and ACS URL provided by Figma. However, when an existing Figma user attempts to authenticate by selecting "Use single sign-on (SSO)", the authentication fails with the following error: "The certificate configured in Figma does not match the IdP's signing certificate." Error details: HTTP Status: 422 Error ID: auth.error.saml_invalid_signature Message: The certificate configured in Figma does not match the IdP's signing certificate. The first Figma Enterprise organization c

Hello,I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.So at the moment I have: a Professional plan Dev Mode still unavailable a possible seat / licensing issue no useful response from support and now an extra license that may have been created unintentionally Could someone please: check whether there is already a support case under my account email, help verify whether my seat

Hello,I would like to download a receipt for my Figma subscription payment, but I cannot find an option to download or issue a receipt in the billing section.Could you please let me know how I can obtain a receipt for my payment?If receipts are not currently available, I would appreciate it if you could add an option to issue or download receipts from the billing page.Thank you for your help.

Hello,I am a higher education student in Tunisia, and I am trying to renew my Figma Education eligibility because my previous student verification has expired.I was previously able to use Figma Education as a student in Tunisia, so Tunisia was supported for verification before. However, when I tried to renew my eligibility now, I found that Tunisia is no longer available in the SheerID verification form.When accessing the verification form from Tunisia, it gets stuck on:“Loading verification form...”Inspecting the page shows:“Access Denied: Your request originates from a restricted region.”I also checked SheerID's documentation, which now explicitly states that Tunisia is one of the countries where SheerID does not support verification.This appears to be a recent change, since I previously had an active Figma Education account while studying in Tunisia.Could you please clarify whether Tunisia has recently become unsupported for Figma Education verification, and whether there is an alte

Hi Figma team, I’m locked out of my account and hoping support can help. I know my password, but Figma sends an authentication code to my account email which I no longer have access to, so I can’t complete the login. I’d like to update the email on the account. It’s a personal account I created myself, and I’m happy to verify ownership. I can provide signup details, file and team names, and my usual login location. What’s the best way to get this resolved? Thanks!

I am a current student at the University of Michigan and have been using the Figma for EDU for the last two years for my UX schoolwork. I was informed I needed to re-verify, and have been having issues with SheerID. They denied my request to re-verify and would not share reasoning why. I am a current Michigan (Ann Arbor) student and still have two years of school left. I believe I fit all of the qualifications for the EDU account, so I am not sure why I was denied. I need my Figma EDU account to complete coursework necessary for graduation, which is why I am hoping to understand what I can do to make sure I keep the EDU status.Thank you for any advice/guidance!

Hello Figma Support Team,We need assistance with a SAML SSO configuration for one of our Figma Enterprise organizations. Our customer currently has two independent Figma Enterprise contracts/organizations. SAML SSO and SCIM are already configured and working correctly in the first organization. We recently configured SAML SSO and SCIM for the second Enterprise organization.For this second environment, we created a separate Enterprise Application in Microsoft Entra ID and configured it using the Tenant ID, Entity ID and ACS URL provided by Figma. However, when an existing Figma user attempts to authenticate by selecting "Use single sign-on (SSO)", the authentication fails with the following error: "The certificate configured in Figma does not match the IdP's signing certificate." Error details: HTTP Status: 422 Error ID: auth.error.saml_invalid_signature Message: The certificate configured in Figma does not match the IdP's signing certificate.The first Figma Enterprise organization cont

Hi Figma Support,We are investigating several ownerless files in our team and found the following documentation:Remove access to teams Files are missing after remove the member from the team Ownerless File – Can't Claim Ownership as Team OwnerBased on the documentation, we understand that files can become ownerless when the file owner is removed from the team.However, we noticed a different situation in our workspace:Some files are showing as Ownerless Files. The original creators of those files are still active members of the team. These users have not been removed from the workspace or the team. In some cases, the files were created directly within team projects.Could you help clarify:Besides removing a user from a team, what other situations can cause a file to become ownerless? Can moving files between Projects, Drafts, Teams, or Workspaces cause ownership to be lost? Is there a way to identify the original owner of an ownerless file? Is there any supported method for restoring own

Hello,I’m having an issue where my Figma Education verification has been successfully approved by SheerID, but the Education plan is still not available on my Figma account.SheerID Support confirmed the following:“Our records show that your verification request was already approved. No further verification is required at this time.”However, my Figma account is still on the Starter plan.When I open the Upgrade screen, I only see:Starter Professional OrganizationThere is no Education plan option at all.I also do not see any Education-related banner under All folders.I have already tried:Logging out and back into Figma Creating a new team Checking the Upgrade screen multiple times Confirming with SheerID Support that my verification was successfully approvedThis issue has been ongoing for a long time, and I have already completed all verification steps successfully.The problem is not that I do not know how to select the Education plan. The Education option is simply missing from my verifi

Hello. I forgot to cancel my subscription, so I was charged yesterday. I haven't used the service and would like to request a refund. Is that possible?I look forward to your reply. Thank you.

When I draw a straight line, the coordinate of the line remains on the edge even when i set the stroke position to centre. This make it difficult to align perfectly. See this example where I am making a cross. Alignment is imperfect even when I use the align tools. You can see the bounding box of the line is on the edge rather than the centre. Can I fix this?Object aligns to the selection bounding box rather than centre of line. This is the result of align both lines with the position align options. I’m trying to make a perfect cross, this is the result. 

Hi, I am completely stuck on a prototype scaling issue and need some help.My SVG logo was rendering massively in my prototype, so I completely deleted it and started fresh. Here are the exact steps I took: Deleted the old logo completely from the layers panel. Re-imported the SVG onto the canvas. Selected the Parent Frame of the SVG. Used the Scale Tool (K) to shrink it down (the blue bounding box scaled correctly). Nested the scaled layer inside my "Landing Page - Desktop" frame. Hit Present to test the prototype. Despite doing all of this, the prototype is still showing a massive, cut-off version of the logo (just the giant pink letters).Is this a known bug in Figma? How do I get the prototype to actually respect the scaled logo size?

어제까지 잘 썼는데, 오늘 갑자기 피그마가 따로 설치한 로컬 폰트 감지를 못합니다.Mac용 앱을 쓰고 있는데, 앱에서도 감지를 못하고, 웹에서 폰트 매니저를 다운받고 프로젝트를 켜봐도 인식을 못합니다.

Hello SheerID Support,I am trying to verify my eligibility for the Figma Education plan, but I am receiving the following error:“Verification Limit Exceeded. This offer may have already been used or an attempt may have been made to use it.”I believe I meet the requirements for the Figma Education plan, and I would like to complete the verification process. Could you please review my case and reset my verification attempts/limit so that I can try again?

Hello Figma Support,I’m contacting you regarding my recent billing.I was charged $51.10 on August 30, which was significantly more than I expected for my Professional plan.I invited another person to my file for feedback and review. They made some minor edits by adding text and images, but they are not someone who uses Figma to create or work on designs themselves. I understood this to be similar to reviewing or making minor edits on the Starter plan, and I did not realize that this could result in an additional paid Full seat.After seeing the unexpected $51.10 charge on my invoice, I realized that there was an issue with the seat assignment and removed this person from my team/seat.During this process, I also noticed that a Collab seat appears to have been added, which I believe may have happened accidentally while I was trying to manage and remove the seat. This resulted in an additional $4.19 billing adjustment scheduled for September 30.I did not intend to purchase or use this addi

I have 6 Days left to verify my Figma Education plan, and I am unable to do so because I have currently hit the verification-limit reached warning, and even previously I would encounter a “We couldn’t continue your verification” message regardless of what browser I used.I have reached out to SheerID (both on their website form-contact page and through their Figma email) and also to the Figma Education email, but I have not received a response despite the extremely urgent nature of my matter (I am the owner/admin of my university organization’s Education team). Losing my Education status will be detrimental to everyone on my team.Please help me out. 

Why Figma doesnt hav a Live Support Chat aka CS Chat on its platform or even ur web????? I hv an issue regrading my billing status…. My invoice still showing an “Overdue” status even thoo I hv alr CANCELED my subs plan thoo…. Can u guyss know how to fix ths issue??? 

The problem is very simple. And it makes me go completly crazy 😂When I have various elements, I used to select all and auto layout them. but now it modify automatically the size of the element within the auto layout frame. I don’t know how to keep them when I’m creating an auto-layout.  

 Hello, Figma Support Team.I am writing this to request an urgent refund for the amount of dollars recently withdrawn from my account.(I had previously canceled the Figma Professional subscription and restricted team members from making any further payments or upgrades. Also, whereas it was previously paid with a small amount, this time it was paid with an absurd amount, which I cannot accept and cannot payHowever, on (September 4, 2026), (66.00 us) was charged without my consent. As a student currently living on a tight budget, these unexpected expenses are a significant financial burden for me. Since I am a member of the education plan, I do not need the paid subscription service, so please urgently refund the full amount that has been charged without authorization.