Ask the Community

Can I switch to a different bootcamp for the student plan if the original one didn't meet Figma's requirements?

Hello Figma Community,  I am trying to re-verify my Education plan before it expires.  When I upload my student documentation, I get the following error:  “Your last name is missing from the documentation submitted.”  However, my document clearly shows my full legal name (First + Last) along with my institution details.  I also updated my Figma profile name to exactly match the document, but the system still rejects it.  Steps I’ve tried so far:  1. Uploaded student ID card (clear scan, PDF format).  2. Updated my Figma profile to match my full name.  3. Retried multiple times, but same error appears.  I believe this is an issue with the automated verification system.  Could a moderator or Figma staff member please review my case manually?  I’ve attached a screenshot of the error message and my documentation.  Thank you for your help!   

Dear Figma Team,I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo

Hey everyone ,I’ve been experimenting with Figma for my website design workflow and trying out AI-based integrations/plugins to speed things up. Recently, I’ve been running into errors where the plugin either doesn’t load properly or breaks the design sync with my project.  Has anyone else faced this issue? If so, how did you fix it? Would love to know if it’s a plugin-side bug, a settings problem, or something on my end. Any insights, tips, or workarounds would be super helpful. 

Hi everyone,I really need help with an urgent issue. One of my important files was deleted by someone, but I can’t find it in my Trash folder. I have already tried searching everywhere and followed all possible recovery steps, but I still couldn’t locate it.Here is the file link: https://www.figma.com/proto/VycwiOfX56D5p0A43I4AaE/Portfolio-UI-UX---Thu%C3%BD-Ph%C6%B0%C6%A1ng?page-id=0%3A1&node-id=208-1731&p=f&viewport=220%2C128%2C0.2&t=Sn0nMBruezopraYa-1&scaling=min-zoom&content-scaling=fixed&starting-point-node-id=208%3A1731This file is extremely important to me. Could someone from the support team or anyone here please help me recover it?Thank you so much in advance!

I work at a company and someone on my team deleted my files. I tried checking the trash but couldn't find it, and no one on my team made a backup. I contacted support and created multiple tickets in every way possible just to get my files back. All my tickets are tagged "resolved" but no resolution or contact has been made. I really need this file because I have to submit it by the end of this month and I don't have any backups of any of the pages. If anyone can help, please get in touch.Link file : link

Hey Folks,  i have a responsive Design Problem according a Component in my Design. Its the Teamslider at the very end of this onepager. Every Breakpoint is fine accept the phone breakpoint i dont want to make a seperate Variant of the component since this part needs to be editable by the client, well they need to be able to change the image, thats why making the hole design an image is not an option. https://framer.com/projects/Lachmann-Landing--3tamkuIeOBQ4sI3qVlGv-36CT8its the /sketch pageHopefully someone of you could help me out. Thanks in advance  Cheers Paul 

I just started using Figma Make yesterday to create a user journey map. It’s awesome how it pads it out with realistic data. I shared the link with a few people yesterday. Some could see the preview, some could not. Today, whilst working on the file, I went to code view, then back to preview, and all I see is a blank page. I’ve refreshed the preview, reloaded the tab, duplicated the file, restarted Figma, restarted my laptop, and cleared my cache. Nothing works. I’ve even started again in a new file, with a new prompt, and still no preview. What else can I try? 

Hello everyone,I'm considering using an ad blocker to enhance my browsing experience, but I'm concerned about potential conflicts with Figma. I've heard that browser extensions, including ad blockers, can sometimes interfere with Figma's functionality, such as preventing images from loading or causing issues in the editor.Has anyone experienced performance improvements or problems when using ad blockers with Figma? Are there specific ad blockers that work well without causing issues?Any tips to ensure Figma runs smoothly while using an ad blocker would be appreciated.

Hi everyone,I’ve started working with Figma Slides, and I noticed the default slide size is always in a 16:9 ratio. For my current project, I need the slides to be in A4 format (portrait or landscape) because the presentation will be displayed in A4 size, not in widescreen.Is there a way to change the slide size in Figma Slides to match A4 dimensions directly? Or do I have to design in a regular Figma Design file with A4 frames and then present from there?I’d appreciate any tips or workarounds to keep the workflow inside Figma Slides while using the A4 format.Thanks in advance!

Even though the max value is not set in the H container size of the text in the auto layout state, it is not hug more than a specific size. I can hug up to 3 lines, but I can't hug from 4 lines.The top layers are all hug too so why is this?

Hi everyone,I'm developing an app feature that requires importing a Figma file and its nodes to create a hierarchy navigation tree. The goal is to register user clicks and analyze data from the Figma prototype.My process involves traversing all possible nodes to identify those with navigation actions.I'm running into a significant issue with large Figma files containing hundreds of thousands of nodes. When I try to process these files, I frequently hit the API rate limit and receive a 429 "Too Many Requests" error.I've already tried a few things: I switched from fetching the entire file at once to fetching nodes individually. This helped with smaller files, but the 429 error still occurs with complex designs. I've checked the Figma API documentation and am aware of the rate limits, but the volume of my requests doesn't seem to exceed the typical per-minute limit. This suggests the issue might be related to the sheer size or complexity of the file itself, rather than just the number o

I’ll be leaving my organization soon. Before I leave, I want to make sure that everyone in my Figma org can continue working off of files that I own. I’m not an admin either. I also want to make sure that current viewers of my files who do not hold Figma seats can also retain access to my files. How do I do this? Would it be as simple as moving all my files into a new Project shared by the rest of the team? Thank you.

What is this little (B) in my typography? How do I make a variable font bold?  

I have a quastion.I using the Figma Linux in Ubuntu and wanna change the text size, font and….But! the typograpgy is disable but alignment.How can i change that?

Hi, I need help recovering access to my Figma files. My Figma account was linked to my university email (example@university.edu), which has been deactivated after graduation without notice. I can no longer log in, and all my design files (3+ years of work) are stuck there.I have a personal Figma account (example@gmail.com) and would love to transfer the files there if possible. The university confirmed they cannot restore the email.Is there any way Figma support can help me regain access or move the files?Thanks so much in advance!

I have tried to reverify for education plan in Figma. Figma had asked me to submit my Passport or other identifications. After Some attempts, I came to know that they have blocked me for further submission. Need a solution on it.]

I want to downgrade my account plan from education to starter. how can I do that ?as i have a personal account which I want to use as a education pro.

How, with a short cut key can I see all the short cuts? In the UI it is specified as Ctrl+Shift+? but that only works on US International keyboards. It would be ok-ish that it doesn't but in that case it should not say so in at least two locations in the UI.  

I am working on a project with my uni friends and this only pops up on mine. I can’t edit anymore(I could few weeks ago). This has never happened before, my friends use the free plan as well.

how do i go back to previous version of figma from the config 2025       

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Hello, I have an issue with my prototype. I set intercations to switch from one page to another, everything works well, but when I add an overlay to make a header appear different from the main one, which opens in scroll when you scroll down, it works but the other interactions no longer work. Why? How to solve this? Thank you!

I want to implement UI3 on my figma account. but The Waitlist is over. Is there any way to get it. I need it badly.