Ask the Community

Hi community members ,am EmmanuelMy computer crashed and was completely formatted(everything happened so fast} and I've lost access to all my login information including the email address I used for my Figma account.I have tried many things:Checked all my  email accounts for Figma messages Looked through other devices (none available) Searched browser sync data and google activity (none found)What I remember:List of some of my  project names month i logged in lastMy question:  please has anyone dealt with this situation before? What's the best way to contact Figma support for account recovery when you don't know your email address?I know I need to contact support directly, but wanted to check if anyone has tips on what to do to get the account back as i cant remember the full email and  information Figma typically needs for this type of recovery.Thanks in advance for any guidance!

So when you scale a vector when pressing K from like 1x to 2x for example then you click away. The scale reverts back to 1x.Wanted to know if anyone knew a way of preserving this scale? in after effects for example you bring someting in that’s say 25px x 25px with a sacle of 100%. If you change this to 200% and click away. It will remain 200%.

Hi there people! Im not sure if i am making a mistake but when i see my desktop version of the homepage all looks good but when i click preview i dont see all the things.Help me!! 

hi, I have simple website with overlay that apears after clicking “Menu”. When in prototype mode, I can not scroll the page verticaly. When I am using page and overlay separete, they both work fine - I can scroll the website. What can be the reason I can not do simple scroll?

Output:Layer properties:  Please help me resolve this issue… Is this bug in figma?

Hi, I have a verified Educational plan, as seen below. It says it includes all features, but I when I try to create a Figma Site, it says I need to upgrade to a Professional account. So does it have all features or not? And when I submitted the form for Figma support, the email said:“Thanks for reaching out! It looks like you're contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum.” Like what plan am I even on and how can I get someone from Figma to even attempt to help? Thanks everyone. 

Ho Can I create half rays in a circle?

I am no longer able to access I file I created. I have the URL but I simply get a ‘request access’ screen and when requesting access I get no email. I’ve tried with all Figma accounts I have access to, but none of them has access. I can provide the URL of the file if necessary.

Can any one suggest a real integration of Spline 3D.One that can actually see on Figma design board and and preview when presenting using Figma?

Hi – I imported a PDF of an app design that I made in Adobe Photoshop into Figma using the Convertify plugin. The import went well, the PDF is indeed in Figma, but each PDF page only appears as an image. I need to create editable layers out of the images for any edits I need to make. Is there a way to do that simply or am I going to have to just rebuild the app in Figma from scratch? 

I’ve been playing around with Figma Make and it’s great so far. The only issue is that I am unable to bring my Figma Make output into a Figma Design file. I can only get so far with Figma Make, and I’d like to use the Figma editor to make final changes. Is there a way to do this?

This randomly just resolved but I lost an entire day of working time because I was stuck in the following loop:I reset my password so I could use the mobile app This logged me out of my session on browser, so I had to log back in Wouldn’t let me use google, so had to use password Used my new password, entered the authentication code texted via SMS to my phone Looked like it was logging me in but brought me to the Figma home page with the “login” link at top right I would then try that log in link, and it would try to use SSO or whatever the acronym is, and it wouldn’t accept my organization’s security key…. Rinse and repeat like 20 times today. Wrote to support, no one answered.

I am struggling with a modal with backdrop component that I am trying to make. The idea is that I have a component with auto frame set. Inside is an instance of a modal component. The modal component is set to auto layout and consists of 3 frames; a header, body, and footer. Within the body, I have an instance of a component called “slot” that is 5px tall.When I create an instance of the modal with backdrop component, and swap out the “slot” component with another one, the content of that new component gets cut off. Instead, I want the modal component to grow to fit the content. Below, I have pictured the component (not the instance but you get the idea). In the below component, I know I can just drag the modal taller but in the instance I can’t do that. How would I accomplish my task?  

I saw this topic but seems the most recent is still a year old. I tried everything mentioned yet when I’m in design mode and show presentation then copy the link and try it ina browser I;m not logged into, I sitll see the force account gate. I tried this on both desktop app and browser. No dice. Please advise.

Coming from Sketch sharing is pretty simple and straightforward but I got charged sharing from Figma and trying to avoid that again. Can I share any file as view only and not have to worry about getting charged? And in View only can they use the inspect view?  

Hi!I'm exploring the new features in Figma and I'm particularly interested in Figma Make. However, I've noticed that the results it generates are a bit generic. In fact, even with different prompts from different people, the outputs tend to be very similar. Is there any way to make Figma Make learn from my own projects, turning my explorations into applied patterns?Thank you!

I just downloaded Figma to learn UI UX design i wanted make grid but i can’t find it in my properties panel and I have watched others but they have it there already. Can someone help me ASAP please. 

Gostaria de saber como faço para verificar até quando eu tenho acesso grátis ao figma pelo plano estudante.

Haven’t found exactly this issue posted: I created a new component in my library, but Figma ignores it when publishing. In the design file it’s no different from any other component - and the component in question works as expected within the library file. But no matter how many times I alter it, Figma doesn’t seem to notice that it’s a component, so it doesn’t get published. I’ve even duplicated and renamed it…doesn’t matter. It’s like it doesn’t exist, so it’s not available in any other files using that library.

Hey everyone!I'm a big fan of Figma and currently using the free version, but I’m looking to upgrade to a paid plan. Before I do, I was wondering — is there any way to get a 50% discount on Figma?Do they offer student, educator, or nonprofit discounts, or maybe any promo codes or coupons available through partners or events?If anyone has experience or tips on how to save on the subscription, I’d really appreciate your help!Thanks in advance 🙏

Some of my colleagues have the same issue. They are editors in a file. The libraries are enabled, everything seems to be set properly. Did you manage to find a solution?

Im working on a plugin which sends data back and forth using postMessage’s between UI components and the Figma API. Im essentially sending entire frames and their design elements. I’ve seen when I choose a design with many elements, that it’s running very slow and freezing up the UI until the work is done.How can I optimize this? Any and all inputs are greatly appreciated.  

In order to be able to use AI within my organisation, I’ll need to write a business case, however I’ll need to do a test with a smaller amount of users. I’ve been pouring over the settings and help docs and I can’t seem to find an option for maybe enabling AI for just a subset of users.Is that possible? I’m not seeing anything in the Workspace settings, but maybe that’s because I don’t have AI enabled (which I can’t enable yet due to security restrictions)?Thanks in advance!

I am stuck with UI in dark mode and Figma background in light mode making the sections all dark but background ssuper light. It is jarring to say the least.  

Hi,This course that I’m studying doesnt have much explanation to it, how do I make a file that comes up on the layers bar with an icon like this? Thanks!