Figma Support Forum

White screen after today's update? [Figma crash]

Hello, after today’s update, there is a problem. After starting the figma, after about 1-2 minutes of operation, the entire application screen simply turns white. What could be the problem?

6 Likes

Have you tried restarting the computer? Reinstalling the app?

Yes, I tried both methods, the problem was not solved, the screen looks like this about 1-2 minutes after starting Figma.
http://joxi.ru/krD3lNoh4bekZA

You can try running the Figma Desktop App with the --disable-gpu-compositing flag.

I tried it. When starting the window, it writes through this error in the console (http://joxi.ru/EA4qzMxupQ3JBr). But at the same time, at this time the window is still working, after 1 minute the window turns white and the console writes this window (http://joxi.ru/82QgQdlI95EQBr).

Flag (–disable-gpu-compositing) didn’t help, the problem didn’t persist.

Found a new error when running the app itself in the console (http://joxi.ru/RmzaxWMsMP8qKr).

I split the project into two, thus reducing the number of pages in half. It seems that the problem has been solved, for 30 minutes everything works stably.

The problem is back, help me :с

1 Like

Submit a detailed bug report to support. Attach a video demonstrating the problem and a link to your file to the report. You can record video with the console open.

Does anyone else have this error or are you the only editor? If you wish, you can send me a link to your file and playback steps in DM to see if I have the same problem.

I am having the same issue.

3 Likes

Me too

I have the same problem after a recent update. In addition, there are freezes when switching tabs with projects.

Please tell me, did you manage to solve the problem? Thank you

Такая же проблема в большом файле

I’m having the same exact issue. I use a Windows 64bit with 16g RAM. Figma Desktop App was working perfectly up until the last update about a month ago. Can someone help me fix this problem? It’s nearly impossible to complete any work or collaborating. White screen after a few seconds of use is extremely inconvenient. My coworkers are all using MAC OS and they don’t have issues but I think this issue is exclusive to Windows users. Please advise, thank you.

1 Like

Hi,
Same here, after newer updates, when I enter more complicated screen then figma crash after some time of working (WHITE SCREEN) and I can’t do anything.
(mostly when zooming in and when more files are loaded)

The project just freezes, there is no button to refresh… nothing. All my work is gone, because I need to close it to work again and I can’t save it.

I think it’s connected to memory leak or something. Also this is really disturbing because I got 16GB of RAM and figma just skyrockets from 40% to 95% and beyond and then probably crash.

@Figma please FIX

For reference, this is how app looks like:

the same problem here. in my case my projects no longer open in the browser, it gets stuck on the loading screen, no matter if I try on Opera, Chrome, Edge … Because of that I decided to install the application for windows, and when opening it does not display nothing, just a white screen, I didn’t even have a chance to log in.


I’m having the same issue on Windows. I reinstalled the app and it still doesn’t work. Please fix @Figma