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Portalle_Designer
April 15, 2021
Question

Desktop app blank white screen/crash

  • April 15, 2021
  • 97 replies
  • 83599 views

Hello, after today’s update, there is a problem. After starting the figma, after about 1-2 minutes of operation, the entire application screen simply turns white. What could be the problem?

This topic has been closed for replies.

97 replies

Gleb
Power Member
April 15, 2021

Have you tried restarting the computer? Reinstalling the app?

Portalle_Designer
April 15, 2021

Yes, I tried both methods, the problem was not solved, the screen looks like this about 1-2 minutes after starting Figma.
http://joxi.ru/krD3lNoh4bekZA

tank666
April 15, 2021

You can try running the Figma Desktop App with the --disable-gpu-compositing flag.

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
Portalle_Designer
April 16, 2021

I tried it. When starting the window, it writes through this error in the console (http://joxi.ru/EA4qzMxupQ3JBr). But at the same time, at this time the window is still working, after 1 minute the window turns white and the console writes this window (http://joxi.ru/82QgQdlI95EQBr).

Flag (–disable-gpu-compositing) didn’t help, the problem didn’t persist.

Portalle_Designer
April 16, 2021

Found a new error when running the app itself in the console (http://joxi.ru/RmzaxWMsMP8qKr).

Portalle_Designer
April 16, 2021

I split the project into two, thus reducing the number of pages in half. It seems that the problem has been solved, for 30 minutes everything works stably.

Portalle_Designer
April 16, 2021

The problem is back, help me :с

tank666
April 16, 2021

Submit a detailed bug report to support. Attach a video demonstrating the problem and a link to your file to the report. You can record video with the console open.

Does anyone else have this error or are you the only editor? If you wish, you can send me a link to your file and playback steps in DM to see if I have the same problem.

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
Aaron_Baker
April 16, 2021

I am having the same issue.

Kostya1
April 22, 2021

Me too