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Portalle_Designer
April 15, 2021
Question

Desktop app blank white screen/crash

  • April 15, 2021
  • 97 replies
  • 83599 views

Hello, after today’s update, there is a problem. After starting the figma, after about 1-2 minutes of operation, the entire application screen simply turns white. What could be the problem?

This topic has been closed for replies.

97 replies

nikita1337
April 23, 2021

I have the same problem after a recent update. In addition, there are freezes when switching tabs with projects.

nikita1337
April 23, 2021

Please tell me, did you manage to solve the problem? Thank you

111392
April 24, 2021

Такая же проблема в большом файле

tae_kim
May 6, 2021

I’m having the same exact issue. I use a Windows 64bit with 16g RAM. Figma Desktop App was working perfectly up until the last update about a month ago. Can someone help me fix this problem? It’s nearly impossible to complete any work or collaborating. White screen after a few seconds of use is extremely inconvenient. My coworkers are all using MAC OS and they don’t have issues but I think this issue is exclusive to Windows users. Please advise, thank you.

RG_man
May 12, 2021

Hi,
Same here, after newer updates, when I enter more complicated screen then figma crash after some time of working (WHITE SCREEN) and I can’t do anything.
(mostly when zooming in and when more files are loaded)

The project just freezes, there is no button to refresh… nothing. All my work is gone, because I need to close it to work again and I can’t save it.

I think it’s connected to memory leak or something. Also this is really disturbing because I got 16GB of RAM and figma just skyrockets from 40% to 95% and beyond and then probably crash.

@figma please FIX

For reference, this is how app looks like:

Paulo_Kenobi
May 12, 2021

the same problem here. in my case my projects no longer open in the browser, it gets stuck on the loading screen, no matter if I try on Opera, Chrome, Edge … Because of that I decided to install the application for windows, and when opening it does not display nothing, just a white screen, I didn’t even have a chance to log in.


Silvy_Cisternas
May 15, 2021

I’m having the same issue on Windows. I reinstalled the app and it still doesn’t work. Please fix @figma

Blacknoir
May 20, 2021

Uh oh … we can’t open that file. We can’t open this file because we’re having trouble with WebGL.

До этого все работало нормально. Но после обновления выдает ошибку. Переустанавливал Figma, обновлял и проверял драйвер, даже запускал Figma с флагом --disable-gpu-compositing. Ничего не помогает.

Fred_Tinsel
Active Member
May 20, 2021

argggg there’s too much fog in figma right now…

Sanket_Panchal
May 21, 2021

I also have the same issues. After updating the app the software version say cant open because of WebGL i also enabled webgl but still problem exists.