Hello, after today’s update, there is a problem. After starting the figma, after about 1-2 minutes of operation, the entire application screen simply turns white. What could be the problem?
This topic has been closed for comments
i’m not agree, the problem obviously with something else
Ok guys, today i’ve get the last windows update and then load last figma version, so i can say that my issue have solved and figma running stable!
So just put your PC to update and reinstall Figma!
Hey! Could you try the latest desktop app build:
1 person likes this
rubem, i just upgraded my ram to 32gb and now it’s working fine~ thanks @tae_kim for your insight! our project was on hold and we couldn’t wait for figma to fix this issue so i’m glad there is a quick fix.
My team has had a problem after the update as well. There were changes to our project that were not saved and progress was lost. Is there any way around it, I couldn’t find the changes on the version history either.
I had a forced Windows reboot and it seems to have fixed itself. My build is 98.10. Should I try the new build anyway?
Hmmmm… After opening some other apps and restarting Figma, the blank screen is there again. @poiru, thanks for the link, but updating to 98.14 didn’t fix it, unfortunately.
Still waiting for a fix from Figma.
1 person likes this
Having Mac OS (Big Sur 11.4) with 32RAM and Figma is still showing the white screen in the last update. Had to roll back the application to the previous version and but it slowed down a lot. @figma what is the matter with latest update? Why there is still no any answer?
1 person likes this
Today I’ve restarted Figma without problems, seems to be an intermittent bug.
Hi there!
I’m trying to open a memory intensive file on Figma and it refuses to open this morning. It doesn’t matter if I open it from the Desktop app or in a browser (Chrome, Safari, etc.). My screen just goes black.
To recover, I either have to quit the app or close the browser tab while the screen is blank, close the lid of my MacBook Pro, open it, and get my screen back after I log in (I can see the log in screen after reopening the lid.
When I try this with a multiple monitor setup, the source monitor with the browser or app on it goes black, but the other two stay on. I still have to open/shut the laptop to help the screen come back.
I have yet to try it on a PC, but that’s my next course of action.
What would really help is if I can open a low-res version of the file to delete some of the elements that’s bogging it down. Right now I don’t have that option.
Any help, questions or perspective? Please post if you have them! 😁
1 person likes this
And I just tested on an old Lenovo ThinkPad and can open all files on the PC.
So it’s definitely a problem on my MacBook pro… might be isolated to just MacOSX from my experience so far.
1 person likes this
@figma Same problem! After 30 seconds of opening figma file, it becomes white. I have 32gb ram mac…very frustrating problem 🤷
I’m also having this same issue on Windows app + in the browser.
I’m having the same problem with the Figma App and Windows. It happens after half a minute or so. It was fine before the update. Is there a way to install an older version?
what’s up figma? i hv the same issue as everybody here. whats your take?
I have the same problem @figma. What’s wrong with your update?
I have the same problem @figma When I update 2 days ago.
First this 3 times (screenshot 1) than 4th time this (screenshot 2), in the range of 15 minutes!
Actually, I got the opposite - A blank screen (As if the whole OS crashed) when I switch to the Figma Google Chrome tab on my MBP 16" that stays like 3+ seconds before Figma UI “turn back on”. It is reproducible every time. Only happen to start today.
MBP 16" 2019 running 10.15.7 Chrome 91.0.4472
@Robert_Skrobe - I can’t speak to any of the other behaviors described in this thread, but I was struggling with Figma (almost) always presenting a blank black screen on my macbook pro. After playing with it for a while I discovered that it has to do with my use of Spaces. It only seems to break on Desktops 2+, but always displays fine on Desktop 1.
FYI @figma
It was possible to solve the problem with the white screen in Figma by expanding the memory capacity of the swap files. I use Windows, I don’t know if there is anything like this on a Mac.
I have the same problem after update . Is there a solution ? any release planned with a fix for this ?
My file has been lagging and I will end up getting stuck on a blank screen. I tried closing and opening my file, restarting my computer, and deleted a huge chunk of components (thanks to my other Mac laptop that I am able to work on my file) but this problem still persists. I am mainly using my Windows computer to do my work and apparently it is having problems while my Mac device is working fine (with the occasional laggy experience).
Is anyone also experiencing this? How can I solve this problem as I urgently need to get it fixed.
1 person likes this
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.