Question

Desktop app blank white screen/crash

Forum|Forum|5 years ago
April 15, 2021
97 replies
83599 views

Hello, after today’s update, there is a problem. After starting the figma, after about 1-2 minutes of operation, the entire application screen simply turns white. What could be the problem?

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Rubem_Pechansky

Active Member

I had a forced Windows reboot and it seems to have fixed itself. My build is 98.10. Should I try the new build anyway?

Rubem_Pechansky

Active Member

Hmmmm… After opening some other apps and restarting Figma, the blank screen is there again. @poiru, thanks for the link, but updating to 98.14 didn’t fix it, unfortunately.

Still waiting for a fix from Figma.

Arina_Smirnova

Having Mac OS (Big Sur 11.4) with 32RAM and Figma is still showing the white screen in the last update. Had to roll back the application to the previous version and but it slowed down a lot. @figma what is the matter with latest update? Why there is still no any answer?

Rubem_Pechansky

Active Member

Today I’ve restarted Figma without problems, seems to be an intermittent bug.

Robert_Skrobe

Hi there!

I’m trying to open a memory intensive file on Figma and it refuses to open this morning. It doesn’t matter if I open it from the Desktop app or in a browser (Chrome, Safari, etc.). My screen just goes black.

To recover, I either have to quit the app or close the browser tab while the screen is blank, close the lid of my MacBook Pro, open it, and get my screen back after I log in (I can see the log in screen after reopening the lid.

When I try this with a multiple monitor setup, the source monitor with the browser or app on it goes black, but the other two stay on. I still have to open/shut the laptop to help the screen come back.

I have yet to try it on a PC, but that’s my next course of action.

What would really help is if I can open a low-res version of the file to delete some of the elements that’s bogging it down. Right now I don’t have that option.

Any help, questions or perspective? Please post if you have them! 😁

Robert_Skrobe

And I just tested on an old Lenovo ThinkPad and can open all files on the PC.
So it’s definitely a problem on my MacBook pro… might be isolated to just MacOSX from my experience so far.