Ask the Community

Hello,I'm having a problem with the text tool. There's a sort of line across the text block, and part of it is invisible. When I test with shorter text, there's no problem. I reopened some old drafts I made six months ago and discovered that this line is now present in the text blocks... I don't understand what's happening. Does anyone have any ideas?Here's a screenshot of my problem.  

I’ve heard that Figma to Roblox is a really good Plugin to help transport images which though I haven’t tested yet is great but it lacks in implimenting the animations and interactivity so if anyonehas any fix or ideas id love for you to share them

As an e-commerce designer based in China, I create product hero images and detail banners for e-commerce platforms with Figma. All designs must be exported as raster images. I found that images exported from Figma appear noticeably blurry compared to Photoshop under the exact same canvas size settings.Our current workaround is exporting assets at 2x scale in Figma, then scaling them down to the original required size in Photoshop manually. I hope the Figma team could improve the built-in export rendering quality to achieve the same crispness as Photoshop at native resolution.

I am having trouble with a PDF file exported from Figma. I created it using a 1080:1920 aspect ratio. The file size is 13 MB, but Adobe Reader and web browsers struggle to open it. I have tried adjusting the settings to lower the quality, but the file remains difficult to open.

I’m on Organization and trying to use Transfer from a workspace that still shows All projects to a destination team on Professional that shows All folders. The destination URL validates and shows verified, but after I select Request transfer, I get: ‘You cannot transfer to this organization at this moment. Please contact support for more details.’ The item contains three design files, and this happens in the browser and the desktop app.  

Hi everyone,We’re using a Figma Professional Team account, and recently we’ve started facing an issue where users are being kicked out, and only two users are able to stay logged in at the same time.This restriction wasn’t there previously, and multiple team members were able to access the account without any issues.Has anyone else experienced this recently? Is this related to a change in Figma’s login/device policy, or is there a recommended way to resolve this?Would upgrading the plan or creating a separate account under a new email address be the right approach?Any guidance would be appreciated. Thank you!

I’m currently using a verified Educational account on Figma, and I wanted to kindly request access to the new Figma Agent and AI features.I’m a UI/UX and Product Design student, and I spend a lot of time learning design systems, product thinking, and modern workflows inside Figma. After seeing the new AI updates, I’m really excited to explore how these tools can improve my learning process and help me grow as a designer.A lot of students like me are trying to stay updated with the future of design, and having access to Figma Agent would be incredibly valuable for learning, experimenting, and understanding AI-assisted workflows in real product design environments.I would really appreciate it if my educational account could be considered for access, even as part of a beta rollout.

My Figma updated from the old Edit Content panel to the new Bulk Edit view. When opening Bulk Edit, every single layer appears, whether it’s editable or not. The non-editable fields can’t be interacted with, while the editable ones can.Right now, I have to horizontally scroll through all fields just to find the editable ones.I know you can manually filter and unselect fields in Bulk Edit, but is there a way to configure this at the master template level so those settings apply to anyone who uses the file in the future?

Dear Community Managers,Will Figma agent charge for the beta prompts after beta ends?Currently Figma’s agent is free in beta. However, when I hover over a chat it says something like “This prompt uses 0 AI credits while in beta. After beta, it will use 196 credits.”

The cursor/focus jumps to the Design field by default on any jira issues whose projects are Figma enabled.  

We've been following the announcement of the new Nested Folders functionality in Figma and are very interested in enabling it for our organization as soon as possible. Would it be possible to grant us early access to the feature, or add our enterprise account to any available preview or rollout program? Beyond the general organizational benefits, we believe Nested Folders could also help address a challenge I have reported previously around maintaining a clean "production master" file structure. The additional hierarchy may provide a practical workaround, allowing us to better separate production-ready assets from work-in-progress content while keeping everything within a well-governed and scalable structure. We're keen to explore the feature and would be happy to provide feedback on our experience if that would be helpful. Please let us know if there's anything you need from our side. Thanks in advance for your support.

Hi there, I’m troubleshooting building a suite of evergreen ad campaign assets in Buzz. The only things that should ever need to change are the copy for my offer and the brand logo featured.As I poured over the assets from a prebuilt library, I’m noticing that some of the title copy (that will never need to be edited) has differentiated itself in the bulk edit spreadsheet, in spite of being identical to its siblings.  The right-hand column “flash offer” randoms should be living in the column to the left.It doesn’t look like there’s a way for me to brute-force this by pasting them into the proper column. What could I have done wrong to make them separate like this, and how can I avoid it as I try to build this suite for my team? There are quite a few assets with this issue and I’d like to fix it entirely rather than just hide both columns. TIA

Why can't I create a Figma account using my work email after deleted my account? I always get the message “Your request has failed.” but when i sign up with another mail, i can sign up. can you help me guys? it’s very important to me :( i don’t know the problem

Subject: Refund Request for Figma Professional SubscriptionHello Figma Support,I recently subscribed to the Figma Professional plan, but I canceled the subscription shortly after subscribing.I would like to request a refund for the recent subscription payment, as I do not intend to use the Professional plan.I would appreciate it if you could review my request and process a refund if possible.Thank you for your help.Best regards,JI Yang

Our team is noticing that our main design system library is having hundreds of changes flagged in the publishing panel, even after a weekend of not working on the library. The panel shows what’s modified, removed, or added, but isn’t clear what the changes are or what caused them. It’s scary publishing these types of updates because they aren’t coming from our team. Is this something being caused by Figma? How can we feel comfortable publishing so many changes when we weren’t even the ones making them? 

Wen enabling the AI features, Figma says this is a permanent change (professional plan). Is there a way to disable them later if needed?

Hello, I verified my Figma account to my school email address account. However, I prefer to put it on my personal email account (but verified with my school email). Can I transfer plans to my personal account?

Figma hit my account with a massive, unexpected charge of $379 USD for AI credits and automatic features that I never consciously authorized or used.​When I contacted support, after days of back-and-forth, they offered a "maximum exception" of only $80 USD, demanding that I cancel my account and subscription just to get that small fraction back. They flatly refused to refund the remaining $299 USD, claiming it was "consumed" under their pay-as-you-go system.​Getting billed almost $400 USD without clear consent feels like a textbook dark pattern. Keeping most of my money for automated AI credits I never intended to buy is completely unfair. Watch out for their automated billing traps.

This is something I want to achieve where circle changes the gradient as timeline moves forward.I'm able to do it for solid colors but not the gradients.Can you please help?  

Ours used to say 'the spec doesn't match the component.' Took me a while to figure out why.What's the most common complaint your devs throw back at you?! How do you share your handoff - via figma file share or tailwind v4 file share or JSON or any other ways.Curious to learn about your approach.

I’ve been working on a project with a fairly large design system, and I’ve started noticing that Figma becomes noticeably slower when switching between pages, opening component properties, or searching through assets. The file itself isn’t extremely complex, but once there are hundreds of components, variants, and styles, the overall workflow starts to feel less responsive.I’ve tried reducing unnecessary layers and organizing components into separate pages, but I’m still seeing occasional lag. I’m curious whether this is mainly related to the number of components/variants in a file, or if there are other factors that affect Figma’s performance.For those working with large design systems, what have you found makes the biggest difference in keeping Figma responsive?

I'm creating icons in Figma, and I've noticed that some icons display a different symbol inside the component hierarchy.When I try to convert them to Vector Path, the results are not consistent. Some icons appear as the actual shape of the element, while others display the generic vector icon instead. warning - wallet_digital

I am designing a website in Figma Site as I am learning how to use Figma Site and I figured it would work the same as autolayout but its not working? I dont know if this is a bug or if I am doing something wrong. All my auto-layout is correct, when I play around with it (stretch the width and stuff), it works the exact way it should both in Figma design and Figma Site, but as soon as I enter the present mode to test it there, it creates these weird gaps when it's not on the exact breakpoint, and it ignores all autolayout fill rules and cuts off some of the containers and text. An example of what it looks like:How can it have such a weird gap but at the very same time cut the image and text off? What can I do to fix it?

Hi all! I’m trying to create an image in Weave: a flip phone lying in snow, with my company's logo displayed on the phone's screen. I have a reference photo of the composition of the shot and my png logo. When I use those as inputs to the image generate node (I’m using Flux 2 Pro), it re-draws my logo and messes it up in various ways (wrong spacing, font, all kinds of extrapolations). I don’t want to use a Compositor to insert the logo because 1) the phone is tilted on an angle and it looks obvious that the logo is just slapped on top and 2) I want it to have a glowy/glitchy effect like it’s actually being shown on the flip phone.  Any advice on a good workflow to seamlessly work the logo into the scene while preserving its shape for brand consistency? Or are there any image generator models within Weave that you’ve had success interpreting it?