I accidentally added additional seats. Looking at the billing, it looks like an additional amount has been incurred next month. How can I cancel additional seats.?
Hey @chococlass.miraen01, thank you for reaching out! I understand that accidentally adding additional seats can be frustrating, especially when it impacts your billing.
Here’s how Figma’s billing works with added seats: if an extra editor interacts with a Figma Design file or edits a FigJam file, they’ll count as an active editor and will be included in your monthly invoice. For annual plans, extra editors above your subscribed seat count will also trigger additional charges.
To avoid these charges, Figma only checks the number of active editors on your billing date each month. So, if you downgrade any extra editors to “Viewer - restricted” before that date, they won’t be included in the next invoice.
You can review your billed users on the “Members” tab of your team page:
- Set the “Design role” or “FigJam role” filter to “Editors” or “All” to view who is currently counted as an editor.
- Downgrade any extra editors to “Viewer - restricted” for both Design and FigJam roles if needed, as each editor role adds to the charge.
For step-by-step details, check out this resource: Manage team permissions
For more information, please check out these Help Center articles:
Please let me know if you have any further questions—happy to help clarify anything!
Hi @Gayani_S, Thanks for your reply. I have additional questions.
The added seats were set on an annual basis, and the annual cost was seen in billing. Right now I haven’t added any members. If I continue to not add members and maintain only one admin account, won’t they be added to next month’s billing?
Thank you for following up @chococlass.miraen01! Just to clarify, have you converted any of the monthly seats to annual seats on your annual subscription?
When you start or renew an annual plan, you’re billed for a set number of seats for the entire year. Any additional seats added during the year are billed monthly, allowing flexibility for users who may only need access for a limited time.
So if you’ve downgraded these extra editors to “Viewer - restricted” before your billing date you should not receive a separate monthly invoice.
If you want to avoid extra charges, I’d recommend setting any users who don’t need full access as “Viewer - Restricted” (Free), so they won’t automatically convert to paid seats.
Let me know if this helps or if you have more questions—I’m here to help!
Hi @Gayani_S .
My annual plan started in May 2024.
Yesterday I accidentally added 2design seats and 2 fig jam in Settings > plan > add additional seats.
Now, even if I see the added seats and amount in billing, if I set the added member to viewer-restriccted, Does this mean the billing amount will change?
I would like to maintain one annual plan account(admin) that I paid for last May., and only cancel the design seats and FigJam seats that were added yesterday.