Ask the Community

I am writing to request a full refund for a recent subscription charge of $27 that occurred on 2026-03-08. This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed. Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.Thank you for your time and for providing such a great tool. I look forward to your positive response.

Hi!As a little context, I’m a graphic designer from south america. I’m currently working on a figma plugin made to export source images. However, I’m having a very specific issue.I set up a simplified language detection feature for the plugin UI, which detects which language is prefered by the user and sets up the plugin texts to that language:<script>(function() { var nav = (navigator.language || "en").toLowerCase(); window._lang = nav.startsWith("es") ? "es" : "en";})();After that, there are two language dictionaries at the code. I made a fallback system too:function t(k) { return S[_lang][k] || S.en[k] || k; }However, I cannot test it adequately with Figma Desktop, since my OS system is set up in Spanish, so even if I change Figma’s language to english it still shows up in spanish.Currently, my only way to test it is to set up another browser to english then load Fig

Hi guys, I subscribed to figma not because I just wanted to use Figma Make. I thought the AI worked for designs as well, just like https:sleek.design, but unfortunately for me, what is made, can’t be edited on Figma Design. How do I cancel this subscribtion. It’s been taking almost £22 from my account monthly - no matter what I do.Many thanks.Abe

Hi, I submitted a support request 8 days ago regarding transferring my Education plan to my university email. I haven’t received a response yet.My university requires my school-issued email for coursework.Could a moderator please check my ticket status?Thank you. 

Hi designers,I’m currently working on a website layout concept in Figma for a custom home builder company CT, and I’m trying to find good examples of modern layouts used by construction or architecture companies.I’m particularly interested in designs that highlight:• Large project galleries• Clean portfolio sections for completed homes• Before/after renovation showcases• Simple navigation for services and project pagesWhile researching, I found this builder website that has a clean structure for showcasing projects and services:https://www.foxhillbuilders.com/The company focuses on custom home builders in Connecticut, and their project presentation gave me a few layout ideas.I’d love

Hello everyone, I have a little question. I’m a newbie, so I don’t know anything much about Figma. Recently, I’ve run into an issue with the hover interaction. It's flickering, I've never use any hover prototype before. Is there any solution to this problem, thank you! :’) Hover Flickering Issue 

How can I restrict access to pooled AI credits? The documentation says this will be possible, but I am not seeing the option in the admin controls.We are planning to purchase additional monthly credits that would be available as a shared pool for our team. I want to allow only certain team members to use the pooled credits while keeping others limited to their normal individual credit allocations. I do not see any way to configure this in the admin controls.Is this a feature that will only become available once credit purchasing is fully rolled out? I would like to understand how to manage access before we begin paying for credits.

Hi everyone I need help. When I work on some design project in which I apply brush strokes and/or effects to vectors and texts, the file starts to slow down, not responding until I have to close it. The memory used by the file does not even exceed 1% so I thought it could be a problem with my computer (Macbook Pro M2 8GB RAM). Does anyone know if this is really the case or is it a figma problem? thanks in advance

Let’s discuss ‘best-practices’ and some anecdotal examples/experience in managing Design System libraries. Specifically the relationship between component and variables. Questions:For your main/core component library, do you also publishes the main/core variables in the same library? ORDo you have a dedicated Library for the components, and a separate, dedicate library for your variables? List suspected/experienced pros/cons. 

Hi eveyrone,I’ve started by drafting/prototyping in Figma Make, and have moved things forwards really quickly. I’d now like to move the screens into more of a workable space where I can see/edit all screens to take them from initial concept to my own specific design and see noodles linking screens together. Do you know if it’s possible to move the files across? Or am I better taking screenshots and starting from scratch? 

When I started making unblocked games for school, I accidently made two extra files, and I'm trying to spend 0 dollars, please I need to delete these to make some unblocked games.

Hi everyone, I have a question and cannot find the clear answer to it. For now Figma proposes so called “seats” (Full, Dev, Collab, View). In my small company, we have 30 people. We need to be able to create unlimited separate FigJam boards (just usual ones, no design boards, no dev boards - just boards where we can upload pictures, put basic rectangles and text blocks) + we need the whole team of 30 people be able to upload pictures and delete pictures, and write something on this basic board. So here is my question. Considering all the above mentioned information, can we just buy 1 Collab seat, and all other people - will be able to upload and delete pictures, being on the View seat? Or all 30 people should have the Collab seat as minimum, to have such an ability? 

As you can see, I am unable to export a library I have made for a project to figma make and I am not able to select the library from figma make either since it’s not listed there.Which is strange, since I also have a free tier team, and the library published from there is available to select from the figma make chat box, but the libraries published from my pro tier team are not there. Please help me understand this system. Also where do I check how many tokens I have left for this month?

Hi everyone,I’m facing a challenge with our current Figma component library. Some of the existing components were built without Auto Layout or have an inconsistent internal structure, which makes them difficult to maintain and scale.I’m planning to redesign and improve some of these components (mainly restructuring them and introducing Auto Layout). However, the updated versions would have a slightly different internal architecture compared to the original ones.My concern is how to replace the old components with the new ones without breaking or heavily impacting the designs that already use the existing instances across multiple files.What would be the best approach in this situation? Should I try to preserve layer naming and structure to allow swapping? Is it better to introduce a new component version and migrate gradually? Are there any recommended workflows or best practices for handling this in an e

I was using the Claude figma mcp server integration until the new updates in figma. After I updated to the latest version I couldn’t run the figma desktop bridge plugin. There is no connection. It says:Figma Desktop → Desktop Bridge plugin (port 9222)❌ Broken since updateDoes anyone know how to fix this?

Hi,We’ve added videos for a presentation. But all the videos are cutting short and playing 3 seconds instead of the added file (different lengths)The added videofiles are in .mov. We also tried mp4. But no go.Should’nt there be at least a Duration tab in the right hand toolbar?

I find opening Figma links in the app to be extremely tedious; either I have to let the browser open a useless tab before redirecting to the app, or I have to go to the app and find the action manually in the toolbar (WHY is it not accessible via the command palette??). I have tried setting a custom shortcut via my MacOS settings, but it does not work.The only other solution I can think of is by using Raycast Quicklinks to open a selected URL using the Figma app, but this isn’t working either. I’m going insane, has anybody figured out how to deal with this?

Alguien puede echarme un cable para enseñarme como hacer un scroll dentro de un scrool ( creo que lo llaman efecto paralax o falso scrool) para que cuando esté en una pagina con su scrool principal una sección concreta se anime al hacer scroll y luego al terminar siga en el scrool principal? En español por favor. GRACIAS

I want to add different meta description for each article in CMS collection. At site’s settings, I can see the Title field is taking dynamic value form the article but Description is not for CMS pages. Can someone help ​@Figma_Support? 

This feature exists in Adobe XD, where you can quickly open an image in Photoshop for editing. I find it a bit frustrating that Figma doesn’t seem to have a similar shortcut.Is there a plugin or workflow that allows something like this?

I have used figma's free plan for a while, and then upgraded it for convenience (just to be able to remove backgrounds from pictures really) - I paid for the most basic plan they have, I believe? It was 40$ for annual subscription, and it was very convenient for a while. I paid it in February, and today, they have charged me for monthly subscription which was 171$???? I have not upgraded my plan, nor have I changed it from annual to monthly. Maybe I did something wrong, but idk... I am very confused, because I'm not well-versed in design apps, so any help or advice is appreciated :(

Hi! I manage a team of designers with the professional plan.I’m aware that starting March 18th, a limit will be enforced for the use of AI credits. What does this mean?- Will my users no longer be able to use AI credit-consuming features until the monthly reset?or- Will they be able to use more AI credits than expected, which will then be billed at the end of the month? If so, is there a way to prevent this and limit credit usage?

Hello Figma Education Support Team,I am reaching out regarding an issue with my Figma Education subscription.I completed verification through SheerID, and they have confirmed that my approval is successful. However, I am still unable to access or activate the Education plan on my Figma account.Below are my verification details for your reference:[redacted]SheerID has confirmed that there are no issues on their end and advised me to contact Figma directly, as subscription activation is managed on your platform.Could you please review my account and help ensure the Education plan is properly applied?I would appreciate your assistance in resolving this at the earliest.Thank you,Abhay

Quick question about the layout grid. So say I have 3 objects, I turn Auto layout on and select Grid and then set the Grid to 3x1. I go into my Grid settings and set each grid item to hug and the rows to Hug. Everything is super.Grid of 3x1But then...I think you know what? I want a 1x3 Grid! So I change it and it works great, yay!1x3 Grid!Then I’m like: “omg that is lame, I need to return to 3x1!” So I go back into the Grid property and I try to change back to 3x1 and when I try, Figma is not cooperative. Figma says nope, and sometimes it reverts to 3x3 or 3x2. And the items stay in the left column.