Payment process can be improved
Hello, two days ago, I had an issue with payment.
Maybe somebody has experience with the same problem.
The problem One month ago I subscribed to one payment plan of 25$ to use Figma with all things I need.
And two days ago I received a message, that you should pay 172 euros at the beginning of next month. And I was shocked. I start checking what happened. And see that I have 9 editors on old projects and one month ago, I already paid 172 euros for 9 users, and next 5 days I should do the same. But real situation is that all this month only I used Figma in my projects.
Figma support did great work and returned my money for the previous month. I am thankfull for it.
I like Figma, and I don’t want somebody to have the same problem as me.
And I would like to give clear feedback about this situation. Which maybe could help Figma company increase User Experience about payment.
The reason why it happens:
Because
