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HiI’d really appreciate a response from a Sales team member. I need to purchase Enterprise Licenses and I does seem that public requests on this forum are the most successful method of doing so. The Contact Sales page not appearing to do anything.My Apologies to the wider Figma Community. I know that there are more that 10 topics on this from the last year with some of then having hundreds of responses.This is a good faith outreach and I understand the Sales team are quite possibly very busy at at capacity but there just aren’t many options available. Ed

In Figma Slides when I go to view my version history and try to select an older version I keep getting the message, “Something went wrong. Our team is looking into it now. If refreshing the page doesn’t work, check our status page for updates.” This has been happening to me for, at least, the last 2-3 weeks. Is there something I’m doing wrong or is this a bug?  

Figma mirror stops working after 1 or 2 clicks.  iPhone is updated (iOS 18.3), same for Mac (macOS Sequoia 15.3). App was uninstall and installed again as well but the problem continues. 

When selecting multiple frames for export Figma will ignore some frames unless I go and manually export them individually. Is there something I am missing where when I group select 5+ frames and click export that I need to do to ensure everything is being exported at once, or is this a bug within Figma?

I set my text colour to the dark, primary colour. The opacity is at 100% but it looks grey! It changed suddenly when I put it within an auto-layout frame. I can’t fix it.Does anyone know what’s happening? 

Presentation viewSlide editor viewFor some reason when I go into presentation mode the prototype that I’ve added via the “Live interaction” button is shortening the view port of the prototype. I’ve tried restarting Figma and checking my prototype display settings, but neither seem to fix the issue. 

I’ve been trying to use icon fonts so that I can apply inline icons with text. Wingdings doesn’t work, it’s all appearing as text. none of the actual iconography. I also installed a free version of FontAwesome 6, and tried both the web and the desktop versions. Figma posts a note acknowledging ‘new font added’ but when I select it, it’s just text. How the heck do I do this. I tried the fontawesome plugin, but that’s just giving me svg shapes. I need TRUE inline text icons.

Нет ссылки в браузер при входе в приложение. Онлайн заходит, а в настольное приложение не заходит. Что делать?

I have used figma for couple of times but whenever I tried to figma on linux it, here comes a persistent problem which is the Whole design doesn’t instead my screen gets red and only show some text. I have tried this on many linux distros, Ubuntu, Xubuntu, Lubuntu, MX Linux, AntiX linux, Pop OS, Void Linux but in all distros I face the same issue. I have tried to solve this I updated my browser, even tried it on Brave, Chrome, Chromium, Firefox but will always get the same problem. But when my one of the relative asked me for linux, I advised him  about ubuntu and he boot it and he likes it, so he also works with figma I asked him how well the figma is running are you getting any problem. He replied no, on the other hand in his case figma was running very well, so why I am getting this problem? He said to me that he had done nothing extra to browser or Ubuntu. I have tried to solve this problem, explored varous options like clear cache, disable/ enable hardware accleration, updating br

Hi,I used to share figma files, everyone was happy, but lately, the figma screens/prototypes I am sharing aren’t loading for anyone. Not even for the developers, who actually have EDITING permission.What’s going on? Still too focused on the new UI nobody wants?

In the latest Figma update my videos in prototypes are no longer stopped when AutoPlay is disabled, they are all playing.

Having an issue like others whereby all of my prototypes involving video are now autoplaying said video and not respecting settings, regardless of what I select. This applies to Autoplay, sound on/off, and loop. What I’ve found:Video at top level (either standalone, or used as a fill for a frame) works Any video content inside a frame doesn’t work Hopefully this makes sense, but I’m happy to add a recording of this later if needed. Have tested in browser and in Figma app, on multiple machines (colleagues have tested, same issue).

Is this a new thing? now it is impossible to change the opacity values clicking on them + pressing Alt and moving the cursor.This is such a huge bummer and workflow disruptor, is there anything that can be done?  

Hello! Please help me to figure out the problem. Autosave doesn't work both in the web version and in the desktop app. Every time after moving files into a frame or any other actions, I'm warned that the changes have not been saved. Plugins aren't loaded, there have been situations when I was able to load them, but then the page started to freeze. I've tried logging in with and without VPN, both through the browser and through the app, it still doesn't work. I've cleaned the cache and the memory on the PC. I've tried to create a new Figma account. I've tried to log in through another PC. I've also tried to change the browser. Tried the same thing with the wi-fi.Nothing helps.I really look forward to your help in solving this issue.

I can’t login to my figma account as the my school had deleted the mail associated with the account, need help logging back in or to retrieve my files. Tried contacting support but they haven’t gotten back. Please help!

Hello please I have created a ticket #1217863 about config London ticket cancelation and refund due to inability to attend, it’s been 27 days and I haven’t heard back from them. Thanks!

I have a 100x50 frame, and I am trying to set individual strokes on the left and bottom sides. Whenever the stroke size exceeds the corresponding dimension, the excess is added to the opposite side. In this example, you can see that the left stroke is 110px—10px larger than the frame’s width of 100px. Those extra 10px are added as a right stroke. The same applies to the vertical side. The bottom stroke is 105px—55px larger than the frame’s height of 50px. Those extra 55px are added as a top stroke. Is this the expected behavior? Thank you in advance!

Hi,Running into an issue where findAllWithCriteria suddenly gets a magnitude slower than it normally is/Closing the file and re-opening it or restarting Figma resolves the issue for a while until it happens againHere’s the sample code:const start = Date.now();const n = frame.findAllWithCriteria({ sharedPluginData: { namespace: annotationNamespace, keys: [annotationKey], },});console.log('result', n.length, Date.now() - start, figma.skipInvisibleInstanceChildren);Here’s the output when it works normally:result 28 0 trueresult 364 3 trueresult 57 1 trueAnd this is the output after it starts to happen from my console.log:result 28 18 trueresult 364 1678 trueresult 57 179 trueAs you can see it goes from 0-3ms to 18ms - 1700ms, almost ~1000x the expected time.The issue is relatively rare and I haven’t found any specific patterns that triggers it. It’s not related to the skipInvisibleInstanceChildren flag but seems to be more common in larger files and when doing a lot of

I have a problem with duplicating a project. When duplicating, I get the following message. All my drafts and recent are empty, but I still can't duplicate. Where does the problem come from?

It’s just a disaster! It is impossible to do anything with an illustration even slightly larger than the slide size. Fun fact: the minimum zoom out depends on the browser width.

If I click on a prototype link, in prototype mode, it highlights a stronger blue colour. I then want to paste and replace (which to my mind should be CMD + SHFT + OPT + V) but instead use weird shortcut CMD + SHFT + R and...absolutely nothing happens… I can paste (CMD+V) but cannot paste to replace in Figma any way - is this a bug?

Why can’t i access my old files on figma? It keeps showing me access not granted and for some others it is showing me this is an unassigned draft file, ask admin to move it into a different project, but i am the admin and the only one who has access to the project. How do fix this ?

At some unspecified moment, Figma either duplicates variables or restores them from previous versions. At the same time, the variable name in one group is repeated, which contradicts the very requirements for the variable name: it is impossible to manually set the same name for two different variables in one group.To manage and create variables, we use a plugin: https://www.figma.com/community/plugin/1349415326086996463

Hello the community.I have a problem on a button I would like have a click navigate to a frame 1 and a mouse down with delay (long press) interaction navigate to a frame 2.Independendly they do the job but when I have it together only the mouse down work. Anyone have the answer?  

However, I am now encountering an error stating in these logins ([redacted by forum admin/moderator to remove PII]) : "Our last attempted charge was unsuccessful. Please update your payment method. File editing will be locked after 3 failed attempts,"Payment was completed and Despite receiving the invoice and completing the payment, I am seeing this message, which suggests an issue with the payment processing. I’ve confirmed that the payment was successfully completed, but the error persists today ( 28/01/2025)Could you please assist in resolving this issue as soon as possible? I’d appreciate it if you could verify the status of my payment and ensure that my account is updated accordingly.Invoice Number: [redacted by forum admin/moderator to remove PII]Date of issue December 27, 2024Date paid January 9, 2025 (For 3 Seats)Note: Attached Invoice and Receipt for referenceThank you for your help, and I look forward to your response.