Hi ​@Aysan Tofiqi 

Thanks for getting in touch. I've checked our backend system, and it indicates that the file has been permanently deleted. Generally speaking, permanent deletion is a one-time action, but it's worth contacting our support team. They might have some options available: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714

Hope this helps!

Toku

Hi ​@y_toku please I have this same issues of my file being unavailable. I have checked deleted folder but it’s not there because I didn’t delete it . The error message is

"This file may have been deleted, moved or made unavailable."

Here’s the link to the file: 

Hi Ana,
I am working closely with Toku, happy to help!
Thanks for sharing the details, and sorry to hear you are having issue with your file. It seems that your file has been deleted.

I have escalated internally your support ticket for further investigation. Someone will reply you soon. For your reference, your ticket number is: #1367973.

Thanks for your patience in the meantime 

Hi ​@Celine_ 

Thank you for your reply. 

I look forward to that. Thank you

You are welcome! Our support team has just replied to you, please check your inbox when you have a moment!

I’ve gone ahead and close the topic here. For others who encounter similar issues, feel free to open a new topic and/or reach out directly to the support team by filling out this form as Toku’s mentioned: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714

Thanks!