Skip to main content

Report a Problem

Experiencing issues? Report them.

  • 3,037 Topics
  • 7,975 Replies
3037 Topics
Carolina Tobar
Carolina TobarNew Member
asked in Report a Problem
I need to edit a color style

I am creating a new library, I have created a colour style, I have named it wrong and now I can not edit it because, with the new Figma UI the edit button for styles has disappeared. Where I can find the previous UI? 

181
Nellya
DylanKing
DylanKingNew Member
asked in Report a Problem
Something went wrong

I can't open my design, figma reports an error. My colleagues can't open it either. what’s the problem? How to solve it ? Very urgent.Error ID: edc31356eca44cf085f99a9a1e5fb4f8 

281
Tom Reem
Figmate
Lim Jun Hong
Lim Jun HongNew Member
asked in Report a Problem
Present Mode Not Displaying at Actual 1920x1080 Size

I'm designing a prototype in Figma with a canvas size of 1920x1080, but when I enter Present mode, the display doesn't match the actual size. When I choose "Show actual size", it enlarges the frame beyond 1920x1080. (Image 2) When I select "Fit screen", "Fit width", or "Fullscreen", the background gets compressed or scaled in a way that doesn't reflect my original design layout. (Image 1) I need the presentation to appear exactly as designed in 1920x1080 without distortion. Is there a workaround or setting I’m missing? It suppose to look like image 3.  Any help would be appreciated!

250
Lim Jun Hong
KyleHud
KyleHudNew Member
asked in Report a Problem
Lost Files

I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions. I used it through my email so I’m not sure why this would pop up. This project is really important, and I hope you can help me recover it.I did all the workarounds and still need help: THANK YOU FOR YOUR HELPThe file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it The file may have been moved by a teammate who was also on that file You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

172
KyleHud
YeelloowCo
YeelloowCoNew Member
asked in Report a Problem
How can I delete/delist a community file that I published if I can no longer access the original (deleted) ?

How am I supposed to delete a file that I published if I can no longer access the original since I deleted it long ago ? What I see when I have the fileWhat I see otherwise

141
ksn
Figmate
Lisa C
Lisa CNew Member
asked in Report a Problem
We want to buy Enterprise Figma

I’ve been trying to get a hold of sales to purchase Enterprise Figma and have gotten no response. Please connect me with a sales person. We have a UI/UX designer starting next week and we need this tool. 

122
ksn
Figmate
Taylor1992
Taylor1992New Member
asked in Report a Problem
Can't update library, says unchanged, despite changes

I am experiencing an issue where I cannot update my library, specifically cards I have designed. When trying to publish it says there aren’t changes and the button is inactive. There are changes, I have even deleted sections, addes section etc… to test it and it still doesn’t work.

30
Taylor1992
Wojciech Wasilewski
Wojciech WasilewskiNew Member
posted in Report a Problem
Make the color field great again

:)

162
Wojciech Wasilewski
Tiago_Ferreira_Diniz
Tiago_Ferreira_DinizNew Member
posted in Report a Problem
Performance issues loading files

My team is experience bigger load than normal even on smaller files, is the any way to debug this?

81
ksn
Figmate
mik19
mik19New Member
asked in Report a Problem
Student verification issue

Hello!I am trying to actuivate my university student account, but it is getting failed. I selected my istitution from the list, registered with student email. uploaded enrollment certificate. But still it is getting failed.Would really appreciate your help!Regards,Mik

351
Gayani_S
Figmate
JipJ
JipJNew Member
asked in Report a Problem
Issue with copying vector shapes from illustrator to Figma 2025 (MAC)

HI,  Yesterday all of a sudden I couldn’t copy and paste vector shapes from Adobe illustrator to Figma anymore… When is copy from Illustrator the shape now changes to an image file instead of an SVG. I have restarted my Macbook restarted Figma and illustrator, run the latest update of Figma but nothing works. This really slows down my proces because I now have to export each vector and import it manually in Figma.Can someone please help me with this problem.

4725
JipJ
Daniel_DWM
Daniel_DWMNew Member
asked in Report a Problem
Figma Slides Bug: z-index of Figma UI

Unfortunally the layer order of Figma UI is a little off when using comments. The comment modal is behind the bottom sheet dragger, preventing me from sending my comment since I can’t click the blue button.  

50
Daniel_DWM
kiprou
kiprouNew Participant
asked in Report a Problem
Hex codes in the right sidebar are no longer editable?

Hex codes for fill and stroke in the right sidebar. Is it no longer possible to edit hex codes for fill/stroke directly in the right sidebar?Instead of becoming editable, clicking the hex code now opens the colour picker for me.I use my colour picker in HSB mode, so have always greatly appreciated being able to edit hex codes in the right sidebar (with one click) without having to enter and change the mode of my colour picker.This seemingly innocuous update really affects my workflow.I don’t see why the hex code can’t remain editable for efficiency’s sake.

333
Shane_Schroll
Helen Chapman (Torchbox)
Helen Chapman (Torchbox)New Member
posted in Report a Problem
Figma keeps constantly reloading

This also keeps happening to me in the browser - it’s really disruptive.

621
ksn
Figmate
Armin_Rouhanian
Armin_RouhanianActive Member
asked in Report a Problem
Figma Forum's Search doesn't work

Hey there.I was trying to create a new topic and I was searching if there is already similar topic or not. I realized the search will always result an empty set. I’ve tried multiple different words to make sure that It’s always empty (try scroll, there are already many topics containing this word but the search result is empty now)

323
ksn
Figmate
Avipsa
AvipsaNew Member
asked in Report a Problem
Drag interaction not working

Hi All, please help. Figma’s on drag interaction is not working.

141
Gayani_S
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Am I wrong or Figma's mistake (Layer order)

Here is the screenshotI always thought, that at the left layers panel the top element should be at the top on canvas. But when auto-layout is applied, absolute elements is working differently. See green rectangle 

121
Apolline
Celtaury
CeltauryNew Member
asked in Report a Problem
Problem in overlay transition animation

So whenever i animate overlay in my phone design prototype it appears that whenever i use background blur as effect in my frame, whenever i animate anything in the overlay the overlay would be colored gray/white before fully turning blurred, i would like an update on this issue

131
J
Figmate
Mirroact
MirroactNew Member
asked in Report a Problem
Was charged on a free plan

Hello, i have been charged with 24,83$ with only one word "FIGMA" written in the description. My account is on the free plan, so what are this charges for?

91
J
Figmate
i5otope
i5otopeNew Member
asked in Report a Problem
Scale tool change in the new UI

A small change I noticed recently.In the old UI when you hit 'K', the input field for the value was automatically highlighted and you could instantly follow with a number on your keyboard.(e.g. you would hit 'K', then '2', and the item is scaled by x2)In the new UI however you now have to hit 'K’ twice to get to the same result.('K’, again 'K', then '2')I don't see what's the motivation behind this small change? Do other users experience a similar issue?  

241
J
Figmate
Yariv
YarivNew Member
asked in Report a Problem
Interactive components do not work properly in Figma Site.

Site The animation is broken, placements of elements are not correct.Also simple positions of elements - there is a weird different between what you see on the page (the working file) and the outcome when previewing it (play - presentation mode).Its obvious its not cooked enough.One thing for sure - at this stage, if thats the way its functioning, it looses all the advantage of designing in figma and just simply copying and pasting elements from a design file to the site page, which makes it no better than any other platform.I know its still soon to tell, but… quite annoying 

633
Alex Hsu
ConstanzaTong
ConstanzaTongNew Member
asked in Report a Problem
Desktop App Bug: Not Showing Auto-layout Configuration; No Variable Configuration

My Desktop app keeps losing some UI in the right side panel. Here is a screenshot of me selected an auto-layout frame but has no auto-layout configuration shown. (My app version is 125.6.5 )Also, my desktop app does not have variable entrance on the side panel as well. This only happens after I updated to 125.6.x. Does anyone also encountered this bug? Figma Please fix it :(

181
J
Figmate
hrshhg
hrshhgNew Member
asked in Report a Problem
How to resize the arrow connector length (mindmap) in FigJam?

I simply cannot adjust the spacing between two mind map boxes without it:1. Snapping back into place where it was originally, or2. The arrow disappears sometimes when I try to reposition it. FigJam is a great tool, but this one things (bug?) has been so annoying, 

200
hrshhg
KNLT
KNLTNew Member
posted in Report a Problem
Variable Font Preview Bug

I just wanted to report this problem, you may know of it as per the number of related topics. Anyway the preview text on variable fonts is sqeezed together or has negative kerning values, it also overwrites static instances (as in not variable fonts) if they are apart of the same family. I did tests and that’s what it did in my case. I talked about this at the glyphs forum and they said this was a known figma bug.That’s it, just reporting. Maybe I’m reporting incorrectly, but I’d think there should be another option besides question and conversation.

60
KNLT
Kakohi
KakohiNew Member
asked in Report a Problem
Glass Effect Mirroring on Phone not working

Attempting to mirror frame with glass effect on phone doesn’t work and prompt back with “This frame can’t be opened on mobile”. Is anyone facing this issue or it is just me or is it because it is still in beta?IOS 26.0

501
djv
Figmate
Terms & ConditionsCookie settings