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안녕하세요프로페셔널 플랜 월 결제 예정이였지만, 잘못 선택되어 연결제로 결제 되었습니다.결제 취소 및 환불 가능여부 확인 부탁드립니다.감사합니다.

Hello SheerID Support,I am a student from Indonesia trying to verify my student status for Figma Education using my official school email issued by the government (belajar.id).However, due to a technical error on the website during my previous attempts, I am now blocked by the error message: "Verification Limit Exceeded".I believe I meet all the requirements for the Figma Education plan. Could you please review my case and reset my verification attempts limit so I can try again?Thank you for your assistance.

File opens as view-only even though I am the file OwnerThe file is not in a team; it is in drafts / no teamBanner says: an admin needs to update your seat so you can editWhen I select Ask to edit, it changes to Request SentNo request email arrives, and I should not need to request access to my own fileI have been editing this project for over a yearExpected result: the file should open in edit mode for my accountActual result: I am locked out of editing my own file

Hi Figma team,I'm trying to verify for the Education plan and SheerID keeps returning "We couldn't continue your verification — We're unable to verify you using the information submitted." I've attached a screenshot.  What I've already tried:- Verified while logged into the correct Figma account- Used my own personal computer, no VPN- Cleared cache and cookies, then retried- [Add anything else you tried]I'm a currently enrolled student and can provide student ID or enrolment documentation if that helps. Could someone advise on the right next step, or escalate this if my school's records need updating on SheerID's side? im trying it after each 2 day but still facing same.Thanks in advance. 

"Make an image" only generate 1:1 square‑format images by default. It can’t generate images in different aspect ratios, like 16:9, 4:3, vertical and other sizes.When you request other ratios, the output comes out inaccurate with noticeable deviations, which hurts practical usability.It really needs built‑in options for various aspect ratios, plus proper support to match the ratio requested in prompts.If there is any existing way to generate images with your desired aspect ratio, please let me know. Thanks!

Hi Support@FigmaI have been wrongly charged for subscription amounting to $68.33 even though i already canceled it prior. My plan shows starter plan but i am still charged for this cycle. Request you to please refund it. I am in no requirement for paid plan for now. Attaching the receipt for same. Kindly request you to process my refund[screenshot redacted by moderator to remove personal information]

Howdy, I keep getting persistent Figma AI errors no matter what I do. Can y’all help me out?A screenshot of an error with Figma AI 

How can I remove education plan from my account immediately? I have checked all the settings but unable to find an option.

Hi Figma Community,I’m having an unexpected billing issue with my Professional plan and I’m hoping someone can help me understand what happened.My Professional subscription normally costs $20/month, and I have been paying that amount normally. However, my latest invoice is $36.77.The invoice shows:$16.77 — Prorated Professional Full seat, Aug 13–Sep 8, 2026 $20.00 — Professional Full seat, Sep 8–Oct 8, 2026I have not paid this invoice yet.I don’t remember intentionally adding another Professional Full seat or making a subscription change on August 13. I would like to continue using the Professional plan at the normal $20/month, but I don’t understand why the additional $16.77 charge appeared.I have already contacted Figma Product Support about this issue and am currently waiting for their response.Could someone please help me understand what might have caused this additional prorated charge, or advise me on what I should do before paying the invoice?Thank you!

Hello Figma Support,I purchased a Figma Professional monthly subscription on August 7, 2026, intending to use it for only one month, from August 7 to September 7, 2026.I noticed that the subscription automatically renewed on September 7, 2026, and I now have an open invoice of $23.60 for the period September 7 to October 7, 2026.I did not intend to renew the subscription for another month, and I have not paid this invoice.I have now cancelled my Professional subscription so that it does not renew again.Could you please cancel/void the open September 7, 2026 invoice of $23.60 and confirm that I will not be charged for this renewal?Thank you.

안녕하세요, Figma 지원팀.최근 결제된 **9월 구독료에 대해 환불을 요청드리고자 합니다.저는 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다. 실수로 시트를 누르면서 다시 풀시트로 활성화가 된 거 같습니다.9/8 오늘 갑자기 풀시트로 바뀌면서 결제가 되었고, 풀시트는 다시 구독취소해둔 상태입니다.그리고 이런일이 또 일어날까봐 기존에 있던 결제정보도 삭제 요청드립니다.하나카드 6715에 대한 환불과 결제정보 삭제 요청 부탁드립니다. 토큰은 쓴적도 없고 풀시트로 변환도 누른적 없습니다. 

Subject: Urgent: Unexpected charge and missing subscription cancellation buttonHello Figma Support Team,I am reaching out because I was unexpectedly charged for a Figma subscription today, and I cannot find any options to cancel it or manage my billing within my account interface.Here are the details of the issue: My Account : (redacted by the moderator due to PII) Date of Charge: September 8, 2026 Amount Charged: $20.00 Last 4 Digits of the Card: (redacted by the moderator due to PII)Currently, my account dashboard shows that I am on a free/Starter plan, and there is no "Cancel plan" or "Downgrade" button available in any of my team settings or billing sections. However, the money has already been deducted from my card.Please assist me with the following:1. Locate the active paid subscription or team associated with this payment.2. Cancel this subscription immediately and disable any future automatic renewals.3. Issue a full refund for this unexpected charge, as I did not intend to re

Hi, I’d like to remove the Education status from my Figma account and switch back to the Starter plan. Please help me revoke my Education status.

Hello Figma Support Team,I am following up again regarding Support Ticket #2101430, as we have still not received a resolution.This is now a high-priority business-impacting issue. Our subscription has 6 Full annual seats that have already been paid for, but our account/team access has been blocked due to a separate outstanding charge related to an accidentally added additional seat.The additional seat has already been removed, and Figma has confirmed that our subscription is currently configured with 6 paid Full annual seats.However, despite having paid for these 6 seats, our team is currently unable to access Figma. This is directly affecting our ongoing design work, project timelines, and team productivity.We understand Figma's position regarding the outstanding invoice. However, our immediate concern is the blocking of access to our already-paid subscription.We request that this issue be treated as HIGH PRIORITY and reviewed by the appropriate Billing/Account team immediately.Pleas

Hi. I leave a question (ticket #2110510 and #2105678) about payment — this is a highly urgent ticket to make a payment to Figma but they still silent almost 3 days with no answer. It’s not okay especially when you pay an annual plan for the whole team. 

Hey there,I’ve been playing around Figma motion a lot lately and noticed any pages including motion layers started making it really laggy. It shows it’s only used 4% of memory, but it still lags whenever I interact with the design - especially when I pan/zoom the design area.  It does seem fine though, if it’s in a different page of the same file which don’t have any motion layers. I’m creating a new page to work on a new screen with a motion for now but would be great if this can get resolved.

Hi everyone, I’m on the Professional plan and reached my monthly AI credit limit that comes with it. I purchased an additional 5,000 AI credits, but Figma still says I’ve reached my limit and shows 29 days until reset. I’m unable to use Figma agent for my current project that I’m working on.I’ve confirmed that the credits were added to the correct team and checked the AI credit settings, including custom limits and access to paid credits, but I’m still unable to use Figma Agent.My plan also renews today. Shouldn’t the monthly credits included with my plan refresh and be available alongside the extra 5,000 credits I purchased?I’m attaching a screenshot. Has anyone experienced this, or can someone help explain why the purchased credits aren’t available and when the monthly credits should refresh?

I'm having a problem with the Montserrat font in Figma. Only two weights are available — Regular and Bold — even though Montserrat ships with many more (Thin, Light, Medium, SemiBold, ExtraBold, Black, etc.). The other weights don't show up, so I can't use them in my designs.On top of that, the font seems stuck in my system: I can't uninstall it and I can't reinstall a clean copy either. What I've already tried (Windows 11):- Checked C:\Windows\Fonts and the per-user fonts folder (AppData\Local\Microsoft\Windows\Fonts) — no Montserrat files there- Searched the registry under Windows NT\CurrentVersion\Fonts (both HKCU and HKLM) — no Montserrat entries found- Checked for a Microsoft Store font package — none installed- Deleted my downloaded Montserrat folder and restarted the PC- In Windows font settings the font still appears, but the only option available is "Hide" — there's no Uninstall button, and it shows only 2 stylesAlso happening on macOS: the same issue reproduces — Montserrat b

에듀 계정 전환하려고 신청을 해 뒀는데 승인이 안 됩니다. 메일도 전혀 안 오고요.

Good afternoon. I accidentally paid for “Nikita's Starter team” instead of renewing my Typetop subscription. Can you transfer the subscription to Typetop without a refund?

Hi Figma Support Team,I am following up on the review status for my plugin (Code: 1632014699683183316).It has been under review for over three months now, and I wanted to check if there are any specific issues, blocking items, or additional details needed from my end to help move this forward.Thank you for your time and assistance!

Hi Figma Support, I have a Full seat on a Starter plan and I'm actively using Figma MCP for an app Ul project. 28 I reached the MCP tool-call limit yesterday. The date has changed, but I am still receiving this error: "You've reached the Figma MCP tool call limit on the Starter plan." Could you please check when my MCP quota is supposed to reset and why it has not reset yet? Also, some calls were consumed by failed tool attempts. If possible, please reset or restore my MCP quota so I can continue my project. Thank you.

 As seen in the preview, when you go to the next pages, the images disappear even though I already put all of the images and they are all visible in the editing page, what’s happening?

Hello Figma Support,I’m experiencing an issue where images are not loading or visible in the preview.This problem has been occurring for about a week now. The images appear to be missing in the preview, even though they are present in the design.Could you please look into this and let me know if there is a known issue or if there are any steps I can take to resolve it?Thank you for your help.Best regards,Fanya