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We've been using Figma Buzz actively since the beta (about 1.5 years). One of our files now has a large number of assets and more than 60 asset groups (or rows). Problem:In grid view, we can't scroll to the bottom of the canvas. The view stops at a certain point, so the last asset group(s) can't be reached. The assets in those groups are only visible in asset view. It looks like there might be a maximum canvas height or scroll limit in grid view.We work in grid view most of the time because it's much easier for preparing carousel posts. As a workaround we're splitting the assets into two files, which isn't ideal.

오늘이 결제일인 줄 모르고 삼성카드로 결제 됐는데 24시간이 지나기 전에는 환불 된다고 알고 있어서 환불 요청드립니다. https://help.figma.com/hc/en-us/articles/12816440381975-Request-a-refund-for-a-Community-resource#h_01K6BM0DZ8WDVTJ7N5YQ2H455B

  분명 Professional 구독 취소를 했는데 자동 결제가 되었습니다.    환불 요청드립니다. 

We are experiencing an issue with published components from our Tria Design System library in a consuming Figma file (Tria Mobile App (Current)).Certain library updates cannot be successfully applied. When we accept the update, Figma appears to process it, but the same update immediately reappears. In Review updates, both the current and updated previews show “Preview unavailable.”There are currently three affected components:Utility Support — simple icon component. This issue has persisted for approximately one week. Review Updates reports 25 instances. Info — simple icon component. This issue has also persisted for approximately one week and reports 2 instances. Text Field Single Line — began exhibiting the same behavior today, immediately after I rebuilt several component properties and published a relatively large update. It reports 2 instances.Utility Support investigationThis component is particularly easy to reproduce/debug because it is extremely simple: it contains only a vect

When trying to right size our seat allocations, we cannot switch a monthly billing cycle of a user over to an available annual seat, with out adding a new seat to our annual subsprction.Couldn’t find any procedure to change this over.  

I want to set admin role for a member. But I can't find any function to do that. I'm leaving now

Figma Library color search is not working as expected. I tested this in Figma web, Figma Desktop app, Figma Beta App is not working as expected.Thank you.

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.Thank you for your time and help. 

An animated loader from our Design System does not animate in prototype mode when newly inserted from the Assets panel into one specific design document.Older instances of the same library component still animate correctly in this document. Copying and pasting those working instances also preserves the animation. The component works correctly in other documents.The source component has destination variants configured, using After delay → Change to → Smart Animate interactions.Steps to reproduce:Open the affected document.Insert the “hexagon” loader from the Assets panel.Open the containing frame in prototype mode.Observe that the newly inserted loader remains static.Copy an older, working loader instance into the document and preview it: it animates correctly.Expected behaviorNew instances inserted from Assets should animate like existing instances of the same published library component.Actual behaviorNewly inserted instances remain static, while older instances and duplicates of them

Its super hard to resize the prototyping preview window that overlays on top of your figma file. I have to re-hover constantly at the edges and it only randomly allows me to resize it. Seems like recent updates have broken the function that used to work without issue in the past.  Pls fix its super annoying when trying to prototype. Thanks!

When I attach an image to the prompt window and send it with a prompt, it can not locate the image! Can’t do anything swapping or create a new section with image! Help!

Dear Figma Support Team,I am writing to report several issues I’ve encountered while working with multiple Figma accounts simultaneously. These problems started recently (possibly after a recent update) and are significantly impacting my workflow. My colleagues are also experiencing the same issues, suggesting this is not an isolated case.Issue 1: Authentication Failure via App-to-Web RedirectWhen I click on an account in the Figma desktop app to log in, it redirects me to the web browser as usual. However, even after completing the login process in the browser, the app often fails to register the login. I have to repeat this process 2–3 times before the account successfully logs in.Issue 2: Loss of Seamless Session Recovery for Multiple AccountsPreviously, if I had multiple files open from both Account A and Account B and my computer went into standby, I could simply re-log into both accounts upon waking the device to continue working. Now, even after logging into both accounts, the o

Colour variables fail to load. They’re hosted in a core brand system file, published, and the library is active across different files. For some reason they never seem to load, and selecting an ‘unloaded’ variable results in the object turning white. I’ve tried hiding/unhiding from publishing, removing/reactivating the library, but I can’t find a solution. 

Hey teamI’m trying to restore a file from my trash but it’s not working on mobile browser. I’ve tried using different browsers (Chrome and safari) on iOS on desktop mode and using specialised desktop experience browser apps but it’s still not working. what happens is that when I’m in trash I can click on a file but it doesn’t open up anything. I can see the files are there, but can’t open them up or see any options for restoring or permanently deleting. i need to be able to do this urgently and I don’t have my desktop with me as I’m not near my home or work, so mobile it is.please let me know if this can be resolved. Thank you 

The top toolbar in FigJam files on the Figma iPad app is missing controls (three-dot menu, timer, undo etc.) while the profile icon, page icon, and add-a-person icon remain. Version 26.37.0 Timing appears to align with the newest version update. It worked great until it suddenly didn’t.    

Hello Figma Support Team,We are contacting you regarding our Organization account Vitual, which has been blocked due to an alleged non-payment.However, the annual Organization subscription was paid in full earlier. Here are the payment details:Invoice ID: in_1TiYellvcqWR3dFDkVDvB46z Organization: Vitual Billing period: June 15, 2026 – June 15, 2027 Amount paid: $660.00 USD Payment method: Card ending in 0466 We received the confirmation email “Thank you for your payment!”The subscription covers a full seat (Organization plan) for the entire year, and the current date falls within the paid period.Could you please investigate this discrepancy and restore access to our account as soon as possible? Our team is currently unable to work in Figma.We are ready to provide any additional information or the full receipt if needed.Thank you in advance for your help.

Images that were previously visible in my files have disappeared. The original layers still exist and can be selected on the canvas. The Fill is still identified as an Image fill, but the image itself is missing and the image preview is blank.I also checked versions of the file from Version History where these images were previously visible, but the images are now missing from those historical versions as well.The layers themselves have not disappeared, only the image assets/fills appear to be missing.Is it possible for Figma Support to recover or restore the original image assets associated with these layers?

Hi Team,I just wanted to confirm how the name will appear on the Config India 2026 badge. I noticed that I’m unable to change my last name in the registration details, so I wanted to check whether the badge will display only my first name or my full name.I’m asking just to make sure my name doesn’t appear incorrectly or in an unusual format on the badge.Thank you!

I’ve used the Favicon upload tool in settings, using a Frame with PNG image with a 1:1 aspect ratio.Favicon looks great on tabs and everywhere else it appears. However, it does not appear on the Google Search listing for the website. This has been over many weeks, different browsers, incognito, cookies cleared, etc.Code that Figma generates for this is the following:<link id="link-iij9jo" rel="icon" href="/_assets/v11/43bb95a5f25e066aa2f349f2b87202a12384e0d5.png">Am I missing anything?

You register, works all right, in fairness. However, impossible to find the unsub option. Ended up deleting my account in hopes to cancel my sub in hopes of not being charged. lost all my work and ended up being charged the day after. I then created the same account, same email, same details, and went back to an account with no plan, (free account) and somehow an active sub going on (that i cant find nor cancel)

Hi! I’m experiencing an issue with nested components placed inside a component slot.After triggering an interaction, some of the nested components visually reset to the default state defined in the design system. However, when I hover over them, they immediately return to the correct state they were supposed to display.In the attached video, the chips inside the drawer are configured with different labels and states. After closing and reopening the drawer, some of them appear with their default properties. As soon as I move the cursor over each chip, the correct label and state are restored.This appears to be a rendering issue, since the overrides are not actually lost and return without any additional interaction besides hovering.I’ve attached a screen recording showing the behavior. Has anyone experienced something similar or found a workaround?

I have sign in with Google and my domain is expiring. I can't change the email because the password reset never sends an email to reset the password (i.e. create a password), so that I can then change the email address associated with the account.  

Hello, I accidentally made a payment for my Figma subscription.Could you please cancel the subscription and issue a refund for the recent charge?Account email: [personal information redacted by moderator]Payment date: Oct 5th 2026Amount charged: 36,67$Thank you.

I'm posting this on behalf of my colleague, whose Figma account has been suspended and therefore cannot access the Figma Support Forum.Their Figma account was suddenly suspended without any prior notice or explanation.They have already submitted Support Ticket #2176511 and contacted the Figma Content Review team.The suspended account is a personal account containing extremely important and irreplaceable UX and product design files. The files are private Drafts, have not been shared with collaborators, and there are no local backups.We would greatly appreciate it if someone from the Figma team could help review or escalate Support Ticket #2176511.The priority is to restore access to the account. If that is not possible, assistance recovering the personal design files would be greatly appreciated.Thank you very much for your help.

Dear Figma Support Team,I’m reaching out because one of my Figma design files has suddenly gone missing from my account, and I would like to request your assistance in recovering it.I did not delete or intentionally remove this file. I only noticed the issue just now when I tried to open the design file. I have checked both Figma through the website and the Figma app, but I’m unable to find or access the file. I also checked the Trash, but the file is not there.The details are as follows:Number of missing files: 1 File name: Club D'Elite Spa Plan: Free Owner: Same account Last accessed: Yesterday Issue: File is suddenly missing and cannot be found through Figma website or app. It is also not in the Trash.This file contains important project work, so I would really appreciate it if you could check whether the file can be recovered or restored from your end.Please let me know if you need any additional information, such as my account details, file link, screenshots, or any other informat