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Hello Figma Support Team,I am writing on behalf of the User Experience Engineering course at Harvard Extension School:https://coursebrowser.dce.harvard.edu/course/user-experience-engineering/We have used Figma in this course for many years, and it has played an important role in our students’ learning experience. The course serves a diverse audience, and many students go on to transition into UX roles after completing it. Over the years, we have truly appreciated being able to incorporate Figma into our curriculum.This year, we have encountered some unexpected challenges with Figma Education account upgrades for both students and teaching staff. As a result, we have had to adjust how we support students in the course, and we are hoping to better understand how to na

Hi I have published my design library to Figma Make’s private NPM repo as is described here https://developers.figma.com/docs/code/bring-your-design-system-package/.  I am able to create the project, install my library, and add all my guidelines files to the Draft and produce really cool stuff with my design system.  Editors on my team are able to click “Use in new file” and it works great for them as well.  However, once I publish a template for the whole org to use (that includes my installed library and guidelines (several files)), using the “Start from an example” chip creates a new Make project that is broken.  The guidelines are all gone and the package no longer installed, and it gives an error about missing Make files like follows: ❌ [vite] Internal Server Error Failed to resolve import "./styles/index.css" fr

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when appl

Hello, can anybody help me with this issue? I have several .fig files, and whatever I try to import them, it’s “Unsupported file format”. I tried Import from “Create new” dialog, I drad and droped , the same result. 

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. Contex

I want to transfer my “html to Figma” plugin subscription to another user. Do I have to cancel my subscription first and will I get refunded when I cancel my plugin subscription.

It’s been half a year. I’ve been noticing that the components and instances sometimes are disappearing after you created them and used within the file. They’re not just hiding themselves, but removing all the content inside of them, leaving only the filling color. In the version history, they are also broken and not visible, no backup, only recreating them again. Wasted so many hours throughout the last months, reacting the same components or rewriting same text. It’s so annoying and should be fixed immediately. Thank you.

All project files are visible and intact, but after changing the project default access to View-only, the team default access controls are missing in the UI. Specifically:- Share popup does NOT show the BisB team- Project settings do NOT show team access- Admin → Content shows nothingI cannot restore "Same as team" via the UI. Please reset the project default access to "Same as team" and reindex the project permissions so the team can have proper edit access. 

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan. 

I am a student and i am trying to verify my student plan, but it says that i have exceeded my verification limit. I already uploaded all of my files that is required but it kept failing? i already contacted sheerID but they haven’t replied to me and i asked my school but they told me to ask in here.

Hi,I’m experiencing an issue with my account. The site indicates that I need to verify my student status, but I have already completed the verification. When I try to verify again, I receive a message saying that I am already verified.I am currently working on a school project, but I am stuck in viewer-only mode and cannot edit the file. Could you please help me resolve this so I can continue my work?Thank you for your help. 

Here for example, the colour of the icon is gradients, but when I open it to use a different gradient that in the library is grouped with all other gradients, for some reason you open the menu of library from the beginning. Please open it from the selected colour, not from the beginning, it’s very annoying to scroll all the time. Thanks!  

Dear Figma,Today, I have not been able to log into my company account to work. We have been waiting since early morning until now. [image redacted by forum moderator to remove PII] Thank you! 

I am currently facing an odd issue. Component frames get cut off and I am not able to edit the hidden components… I am not able to change the size of the dashed frame because it’s not the “real” frame: Please fix this or let me know about a workaround. thank you!

Hello,I was charged $25.61 CAD on January 26, 2026 (Transaction: RECURRING PYMNT 23JAN2026FIGMA CA).However, I currently have no active teams and I am on a Free plan.Could you please check which account or team this charge is associated with? I would like to request a full refund as I am not using any paid features and have no active teams in my dashboard.I have attached a screenshot of the bank transaction for your reference.Thank you.[Image redacted by forum moderator to remove PII]

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

Hi,I have a slot with a “swap” component, height and width set to hug.When I swap this for, let’s say, my “Tag” component which have fixed height, I have a problem.The height is correctly set to “Fixed”, but it match the previous height of the swap component.If I go to hug, then fixed again, the tooltip show me the correct fixed height, but as soon as I click on it, it jumped to the value of the swap component.Basically, that’s making it impossible to use with fixed height component.The only way to use that would be to wrap my component into a new local component and apply it to the swap, but what a waste of energy ! 

I have a project that I cannot export from figma slide to power point presentation format (PPTX).The error just show unable to export file. tried to export only the frame I needed, got the same issue. 

On Windows 11, using Figma 125.11.6, the copy and paste functions are unavailable in the variable management page. For example, when I try to copy a color value using Ctrl+C, it only copies the entire line of variable data, not the text I want. This results in the copied color value being empty when pasted elsewhere.The older version of variable management allowed copying individual text values. Hopefully, this can be fixed. 

Hola buenas tardes, yo soy estudiante de la Universidad de Monterrey y he tenido problemas con Figma ya que me pide que se verifique si soy estudiante o docente pero ya lo intente varias veces y no me a permitido editar las presentaciones en especial las que son colaborativas. Necesito ayuda lo más posible porque tengo trabajos muy importantes en el Figma y no puedo editar nada.

Urgent Assistance Needed with Website Display and TranslationsHello Everyone,My Fidarax website is finished, but I can no longer see the display of images and content on my homepage in Desktop, Mobile, or other formats once published.It shows a blank page with nothing on it. Could you please help me resolve this issue urgently?Second issue: Whenever I try to perfectly translate all pages of my website into the five indicated languages, some pages are fully translated while others are only partially translated.Last issue: My actual photo keeps disappearing with each update and constantly gets replaced by the face of another person generated by AI.Thank you very much for your help. Princesse MouandaFounder & CEO - FIDARAX LLC    

Hello, I am a student at Harvard University and I am having issues updating/creating a Figma student account due to Sheer ID verification.  I have submitted a help ticket to Sheet ID but they are requiring a student email address, which has not been assigned to me to date.  I can provide the necessary information that confirms my enrollment.  My classes begin on Monday January 26th and we have a group Figma project that has been shared with the class.  Any help would be most appreciated to get access to the software prior to the start of class.

Hello there,I did cancel the plan when I had the $20/month subscription but got charged $11.61 recurring for no reason. I didn’t buy any subscription and I’m on a starter plan. Please refund my money and remove my payment method.Regards,Ayan

Hello help me please to unlock my team, I cannot work on my projects because my plan is switched, my accounts email : [redacted by moderator to remove personal information] link of my project: [Moderator note: The post title was updated from “help me please” to “Team locked after plan change — unable to access my projects” on 01-Feb-2026.]

Hello,I added my high school email information (not this account) to the Figma Education application form a few weeks ago, and sent an email recently, but did not get a response either time. What’s the expected wait time for applications?