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I only subscribed for one month, and I have already canceled my subscription, but I was still charged automatically. I currently only have a free team account, and although I was charged today, my team account remains free. Furthermore, I cannot find any menu to view my payment information! I only received an email notification about the charge and a credit card charge notification.Below is the email content:  Thank you for your payment! We have successfully processed payment for your recurring Professional team (monthly) subscription to Figma, and you may find your receipt here. If you believe this charge to be in error or have any questions, please visit the Help Center.Invoice ID: in_1SlsSWIvcqWR3dFDTJ9Svky7Team: shakarover's teamStart: Dec 04, 2025End: Jan 04, 2026Total: $15.00 USD You can manage your bill by visiting the Admin settings.  

Hello Figma Support team,I’m experiencing a serious issue with a Community file and I don’t understand how this is supposed to work.I had a file published in Figma Community with existing stats (likes, views, copies).At some point, multiple files with the same name, cover, and content appeared in my Drafts.I did not intentionally duplicate the file — they looked identical and had no indication which one was the Community source.While cleaning up Drafts, I deleted one of the files that appeared to be a duplicate.After that, the Community file disappeared from Figma Community.Now I have two remaining files:- both look identical to the original- both show the message: “Files duplicated from Community cannot be published”- neither can be published or updated in CommunityI cannot find any file that Figma considers the original Community source.Both remaining files are blocked, and the Community post is gone.My questions:1. How can multiple identical files exist without any indication which

This also keeps happening to me in the browser - it’s really disruptive.

I am stuck. My navigation bar doesn’t stick at top though I’ve set it to sticky at top and canvas stacking is set to first on top. Not sure what else I can do.Also Fixed (stay in place) is disabled.Any help? Much appreciated.  

We find a log says: 376*****11@qq.com was added to the *** Team plan as a guest after ***.**@dida.com approved their request to edit the 网页 file.

Hi all how to implement Android TV App UI/UX in Figma?, let me know if you have any ideas or suggestions for me Thanks to all

Hello Team,We are facing an issue with our annual subscription invoice. After the invoice was generated, we realized that the number of paid seats included in the subscription needs to be reduced. However, the system currently does not allow us to modify the number of paid seats once the invoice has already been issued.We request your assistance in updating the subscription by reducing the number of paid seats and reissuing a revised invoice with the correct seat count and updated payment amount. This change is required before we proceed with the payment.Please let us know if any additional information is needed from our side to process this request.Thank you for your support.

My School Project that I subscribe Professional Plan to use was 6 months ago.Figma just wrongly charged me a usage of Professional Plan of 21+USD from 3rd of Dec to 3rd of Jan, I want explanation how can I be charge while the project was freaking 6 months ago. And I did not work on any project since. This is unacceptable. I subscribe the plan for personal use only.

Hi there,  I made an appointment and heard nothing from the agent. I emailed and have no other way to ask about why the appointment didn’t happen. Has this happened to anyone else? Thank you!! 

hi, i find this file from community, i would like to create an effect once i key in all the value in every input section, then the cta button wil become active, i try to make it from scratch but i can’t make it. can someone tell me what i missing?  

I create a portfolio website for myself on Figma Make just with prompts not from a design file. I want to upload my own images manualy (preferably just to drag) to my website and simply it cant make it done. Is there anyone having the same problem and there is a simply answer for this problem? It show me some solutions and they are not working.(etc. using unsplash or other sites or it create an image folder in code and i cant put my images to it, i get file not suppoted error every time.)

We use an Enterprise Full seat token to access Figma files via the REST API (Tier 1 endpoints). Files in our Enterprise workspace work fine, but files in a personal Free plan account hit rate limits. The documentation note mentions file plan affecting limits, but it's unclear how the token owner's seat type and the file's plan interact. Can you clarify? Questions:To get 20/min for Tier 1, are both required?File is in an Enterprise workspaceToken owner has a Full seat in that Enterprise workspaceOr does only the file's plan matter?How are Free plan files handled?When accessing a file in a Free plan account with an Enterprise Full seat token, what rate limits apply?Are Free plan files always treated as View/Collab limits (6/month) regardless of the token's seat type?Token owner seat type vs. file plan:When using a token, which determines the rate limit: the token owner's seat type, the file's plan, or both?If both, how do they combine? (e.g., does seat type determine the category and fil

MI proyecto de figma mae , s eme desconecto del github,  y ahora no he podido conectarlo nuevamente al proyecto , Que debo hacer? 

Hello, for some reason, my email account has changed from a Chinese one to one in Bosnia and Herzegovina. I can't find the local email website to receive the verification code, which means I can't log in. The information in the account is very important to me, and I would appreciate your help.

As you can tell I have not used my account in months. Meant to cancel account long ago but you guys make it hard to navigate to cancel your paid seat.   Hence I have been getting charged for months $20 for months now. I was finally able to remove the paid seat.  Please refund the last couple of months.  Or at least one month December 26th, 2025 fee. Thanks for your help

Good afternoon, I'd like to request a cancellation of a payment that occurred today, January 4th. I didn't have time to cancel my subscription due to the holidays, so I canceled it immediately after paying today, and I haven't used the features.Please refund the funds charged, thank you!Invoice number XTYCWV5I-0004

When opening the file "Homework: Preparing Layouts for Development" in Chrome 143.0.7499.170 on Windows 10, an error appears: "An error occurred while opening the editor."

Hello,My Figma file is completely unusable due to a massive amount of runtime errors.Figma freezes and becomes unresponsive, even after duplicating the file.This started after a backend integration issue, which is now resolved,but the file seems stuck in a corrupted runtime state.I cannot access Preview or Diagnostics properly, and the editor itself becomes unstable.This project represents several months of work.Could you please help recover or reset the file state on your side?Thank you.

Hi,On Fedora 43 with KDE Plasma 6.5.4 (Wayland), the tool cursor inside Figma (Pen/Line/Crosshair) becomes very small and hard to use. The system cursor size is normal, but Figma’s tool cursor stays tiny.What I tried:- Display scaling: 100%- Browser zoom reset to 100% (Ctrl+0)- Figma zoom set to 100%- KDE cursor size changed (system cursor changes, Figma tool cursor still tiny)- Tested Google Chrome (RPM) and Firefox (Flatpak) — same issue on bothSystem info:- OS: Fedora Linux 43- Kernel: 6.17.12-300.fc43.x86_64- DE/WM: KDE Plasma 6.5.4 / KWin (Wayland)- Display: 1920x1080 @ 60Hz (built-in)- Cursor theme/size: Bibata-Modern-Ice (32px)- GPU: Intel UHD Graphics (integrated)Looking for a workaround or a known fix for Figma tool cursor size on Linux/Wayland. 

An important file from my Drafts suddenly went missing. I have a Starter account and I heard there have been some changes for this type of account, but almost all my draft files are still there, only this specific one is missing and it is an important project.Can you please help me recover it?

Hello!I created the following topnav components in a Design file before moving some instances to Sites for publishing. In addition to the interactions shown below, each instance has an “On Click / Open Link” interaction.In the Design preview, all 4 components’ variant and standard interactions work as expected. Sites, however, presents some strange behavior. While the “Text Link” components work correctly, the “LinkedIn Link” components take multiple clicks for their On Click interactions to fire.This number seems to range from 2 to upwards of 10 on the “Desktop/Tablet LinkedIn Link”, and the “Mobile LinkedIn Link” does not open its page at all. Figma Sites does not flag any issues before publishing.As the assembly of all four components is the same (both in master components and instances), I am unsure how to proceed. Any help would be appreciated!

Hey everyone,I’m currently on the Figma Education (Educator/Student) plan, and my account is already verified.I want to change the email address on this same Figma account (from an edu email to a personal Gmail).My concern is:Will changing the email revoke my education status? Has anyone successfully changed their email without losing the edu plan? If it does get revoked, did Figma support help re-verify or transfer the status?I’ve seen mixed answers online, and I don’t want to risk losing access accidentally 😅Any real experiences or advice would be super helpful. Thanks in advance! 

there’s like 20 more versions of this where I ask it to please just have a vertical line between the dots of the timeline - and it keeps saying it’s added a vertical line and then the image literally doesn’t change at all. advice appreciated. 

The cancel subscription flow is very confusing. Until now I still don’t know how to unsubscribe. I just realized that I paid alot with 0 activities. Can I somehow get the money back please? It’s a very high number for my country..

Okay, listen, here’s the thing:A little over a month ago, around November 25th, I accessed the Figma free trial, particularly interested in giving the Prototype sharing, since I had a project that judges would evaluate and I wanted the prototype to be available for them if they wanted to explore it first-hand. All perfect, the free trial worked just fine, and the project ended.Around December 10th, I cancelled my Figma Pro subscription and removed both seats in the team and whatever. Basically, cancelled the free trial and everything because I wasn’t going to use it anymore and I cancelled with enough time to spare so that I wouldn’t get charged on December 25th the Pro subscription. Asides from the fact it’s nearly impossible to access how to cancel said subscription.However, on the early morning of December 25th, I get a receipt from my bank that I’ve been charged $10.67 by Figma. At first, obviously, I got confused, so I sent an email to Figma Help via the AI Support Chatbot like “h