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I downgraded to the free plan, but you still charged me for May. Please refund this payment.  

I am on the pro-plan and I published like 10 minutes ago and was about to do it again, but my publish button is now missing, but I am on a pro plan?

Everywhere I am seeing the release of the AI agent in Figma and how easy it is to use. In our paid organisation subscription it appears that it is not available. I am admin and can not figure out why this feature is not available. When and how can we access this?

Hi Figma team, I’m Noah Elhadedy, a UI/UX designer and founder of Djectstudio. I’m trying to publish and sell my design products on Figma, but the option seems to be unavailable or locked on my account. I already have a design agency and an existing product store where I sell UI kits, templates, and digital design resources: https://djectstudio.com/store I’d like to know how I can enable access to selling or publishing products on Figma. Is there a specific application process, eligibility requirement, creator program, or marketplace approval needed? Could you please guide me on the next steps to unlock this option or apply for access? Thanks in advance. Best,Noah ElhadedyDjectstudio

Hello,  I recently submitted my public OAuth app for review, and have included a testing URL and detailed instructions for the team to test with, but I had a fundamental question about testing - if the app is not approved, that means the OAuth flow will only work for my own account (i.e. the same account that submitted the app). For the OAuth flow to work for any other Figma login, the app has to be published in public mode. If that is the case, how will the review team be able to test the app before it is approved? What am I missing here?

We need to amend our subscription package under the Enterprise contract. I have already reached out to the support team via email but have not received a response.As the contract renewal is due in three working days, could you please advise on how we may escalate this matter or the best way to reach the relevant team for urgent assistance? 

 I’m trying to delete shapes with the shape-builder tool on a pretty simple vectorized object.Figma keeps crashing when pressing “esc” after unsuccessful “cut” of a shape inside the vector.Error ID: 72d4179682ea4b7a920efbabb2723495

Does education plan have mcp call limit?

I have been trying to contact sales for 3 - 4 days now. I have several questions that need to be answered by a person. Does any one have a phone number for sales? I can see this is an ongoing problem that others have had for months.

It feels like Figma has been biased in releasing new features to the USA first, which seems completely unfair. I believe I have the right to take legal action against this pattern of favoring one country, where users there get to explore and access features first. It’s been almost a year since I’ve seen any new features for our corporate account. While we can download the latest version of the software, the UI appears to be manipulated based on who logs in. This adds another layer of hypocrisy in deciding which organizations, especially larger ones, get access before smaller ones. I plan to dig deeper into this matter and take it to court soon.

Sometime changing the copy in the desktop version would be updated in the tablet and mobile version but most of time I have have to update the copy manually in all 3 version. I’m not sure what I’m doing wrong.

For the past week, I’ve been experiencing an error in all my existing files. My component sets include interactions designed to simulate an “in-view” scroll effect. Until recently, these always worked perfectly, they are set up to play once. However, when I insert the component into the prototype, the interactions are always changed in the same way, causing them to be incorrectly displayed as a loop. I can only avoid this by resetting the interactions after copying. The main components work without any issues.I’ve already read that similar errors have occurred in the past. Has anyone else experienced something similar recently?

안녕하세요.자동 결제일 이전 4월 달에프로페셔널 구독 해제 및 결제 수단 제거를 했는데,오늘 26,100₩이 이전 연결했던 결제 수단으로 결제가 됐네요. 저는 더 이상 사용하지 않을 예정입니다. 환불해주시고, 결제 수단 제거가 제대로 되지 않았다면 제거해주세요.

I’m trying to make a Figma Make kit but none of the library’s styles and variables are populating in the md files. I’ve made sure that they’re all published so I’m confused why I’m not seeing them. Very tedious to have to copy and paste all the values over too, so hoping I don’t have to do that.

When I open a design file from my homepage , it always report this error, not all files occurredsometimes it worked if I open the same file in a new tab, please fix ASAP

I'm using Figma in Japan.I'm considering upgrading, but the Professional plan only allows video uploads.https://www.figma.com/ja-jp/pricing/Does this mean I can't create video files within Figma or export entire files as videos (like MP4)?Also, can I play videos and audio when launching a prototype using the Figma mobile app?Please let me know as soon as possible.

I woke up this morning to find that all my design system’s variables have been duplicated (automatically not manually by a user overnight), and that these duplications are showing grayed out and I can’t delete them. I have tried restarting & refreshing. I have tried/searched for ghost variables used in the design system file and in all attached files (results came back as 0 exist). I am hoping someone can help me understand why this is happening and how to resolve it. In the attached image you can see all my variable collections, and then the greyed out duplicated ones of each collection below it. I have no option to delete the greyed out version, and when I try deleting one of the editable collection It doesn’t change the status of the greyed out one.  

Hello,I noticed that I am being charged twice per month for my Figma subscription. Could you please check why this is happening?It seems that there may be duplicate charges for the same subscription plan. If this is an error on your side, I would like to request a refund for the incorrect charges.Please let me know the reason for these payments and assist in resolving the issue.Thank you.

 When clicking in this elementor clicking ⌘+shift+Y it opens this panel below. Before, above the “Tabs in this window” it had a search box active when the panel was open. Now it doesn’t have it (maybe a bug since the newest release). It’s very useful to be able to type right away, and now we cannot longer do it. Can you please put it back? thanks. 

Hi, Sometimes annotations don’t get saved but simply disappear.It often seems to happen in this order: writing annotation - selecting category - enter.So when clicking enter while the focus is not in the text field of the annotation… I started to copy the written text before leaving the annotation, so I don’t have to rewrite everything again, which is very unpleasant- especially in meetings. 

Hi, I submitted my plugin Flip Fill Image on April 13 and it's been in review for about five weeks. I just resubmitted a listing edit, which I think may have reset the review, apologies if that complicated things on your end. Wanted to check in politely: is there anything needed from me to move this along? @Celyn_L @Gayani_S

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

I created a design on figma, then i want to copy, since yesterday, it has been telling me failed to copy, please help 

My entire team received the Figma software update, the latest person received since last month. I'm waiting for the update, but my Figma hasn't updated yet.What can I do?

When I try to use a library outside of the file that I’m in, I can see the contents of the library but if I try to use anything it shows an error. E.g. I have a file with some colour tokens and components in that I’m using as library. I have another file which is using the library. When I try to use a colour from the library I see the list of  available token in the library, but when I select one I get an error message saying ‘An error occurred while retrieving the variable’. If I try to add a component from the library, again I can see the component in the library but when I try to insert an instance I get the error message ‘Unable to load. Something went wrong. Try closing this window and reselecting the component.’