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Its super hard to resize the prototyping preview window that overlays on top of your figma file. I have to re-hover constantly at the edges and it only randomly allows me to resize it. Seems like recent updates have broken the function that used to work without issue in the past.  Pls fix its super annoying when trying to prototype. Thanks!

When I attach an image to the prompt window and send it with a prompt, it can not locate the image! Can’t do anything swapping or create a new section with image! Help!

Dear Figma Support Team,I am writing to report several issues I’ve encountered while working with multiple Figma accounts simultaneously. These problems started recently (possibly after a recent update) and are significantly impacting my workflow. My colleagues are also experiencing the same issues, suggesting this is not an isolated case.Issue 1: Authentication Failure via App-to-Web RedirectWhen I click on an account in the Figma desktop app to log in, it redirects me to the web browser as usual. However, even after completing the login process in the browser, the app often fails to register the login. I have to repeat this process 2–3 times before the account successfully logs in.Issue 2: Loss of Seamless Session Recovery for Multiple AccountsPreviously, if I had multiple files open from both Account A and Account B and my computer went into standby, I could simply re-log into both accounts upon waking the device to continue working. Now, even after logging into both accounts, the o

Colour variables fail to load. They’re hosted in a core brand system file, published, and the library is active across different files. For some reason they never seem to load, and selecting an ‘unloaded’ variable results in the object turning white. I’ve tried hiding/unhiding from publishing, removing/reactivating the library, but I can’t find a solution. 

Hey teamI’m trying to restore a file from my trash but it’s not working on mobile browser. I’ve tried using different browsers (Chrome and safari) on iOS on desktop mode and using specialised desktop experience browser apps but it’s still not working. what happens is that when I’m in trash I can click on a file but it doesn’t open up anything. I can see the files are there, but can’t open them up or see any options for restoring or permanently deleting. i need to be able to do this urgently and I don’t have my desktop with me as I’m not near my home or work, so mobile it is.please let me know if this can be resolved. Thank you 

Hi all.I have a web page for which I’ve used the AI agent to help create two simple animations:1. Two images that fan out - this happens once, and is set to ‘Play Once’2. A character holding a card which gently rocks back and forth - set to ‘Loop’. They both work fine individually. But when I place both onto the page, they default to either both play once or both to loop, and lose their initial attributes.Is it possible to have both on the same page but retain their attributes?Cheers  

The top toolbar in FigJam files on the Figma iPad app is missing controls (three-dot menu, timer, undo etc.) while the profile icon, page icon, and add-a-person icon remain. Version 26.37.0 Timing appears to align with the newest version update. It worked great until it suddenly didn’t.    

Hello Figma Support Team,We are contacting you regarding our Organization account Vitual, which has been blocked due to an alleged non-payment.However, the annual Organization subscription was paid in full earlier. Here are the payment details:Invoice ID: in_1TiYellvcqWR3dFDkVDvB46z Organization: Vitual Billing period: June 15, 2026 – June 15, 2027 Amount paid: $660.00 USD Payment method: Card ending in 0466 We received the confirmation email “Thank you for your payment!”The subscription covers a full seat (Organization plan) for the entire year, and the current date falls within the paid period.Could you please investigate this discrepancy and restore access to our account as soon as possible? Our team is currently unable to work in Figma.We are ready to provide any additional information or the full receipt if needed.Thank you in advance for your help.

Images that were previously visible in my files have disappeared. The original layers still exist and can be selected on the canvas. The Fill is still identified as an Image fill, but the image itself is missing and the image preview is blank.I also checked versions of the file from Version History where these images were previously visible, but the images are now missing from those historical versions as well.The layers themselves have not disappeared, only the image assets/fills appear to be missing.Is it possible for Figma Support to recover or restore the original image assets associated with these layers?

Hi Team,I just wanted to confirm how the name will appear on the Config India 2026 badge. I noticed that I’m unable to change my last name in the registration details, so I wanted to check whether the badge will display only my first name or my full name.I’m asking just to make sure my name doesn’t appear incorrectly or in an unusual format on the badge.Thank you!

I'm building a web app in Figma Make and trying to set a custom favicon. I've tried two approaches so far: Adding <link rel="icon"> tags directly to index.html — but a favicon diagnostic tool confirms these tags aren't appearing in the served HTML, suggesting Figma Make generates its own HTML wrapper that overrides index.html. Placing favicon files in the /public folder — the diagnostic tool confirms /public files ARE served (it found favicon.ico at the root), but I can only create text-based files through the Figma Make code editor, not upload binary .png or .ico files. Is there a supported way to upload a custom binary favicon (PNG or ICO) to a Figma Make project? Or is there a way to make custom <link> tags in index.html pass through to the served HTML? Any workarounds welcome. Thanks!

I’ve used the Favicon upload tool in settings, using a Frame with PNG image with a 1:1 aspect ratio.Favicon looks great on tabs and everywhere else it appears. However, it does not appear on the Google Search listing for the website. This has been over many weeks, different browsers, incognito, cookies cleared, etc.Code that Figma generates for this is the following:<link id="link-iij9jo" rel="icon" href="/_assets/v11/43bb95a5f25e066aa2f349f2b87202a12384e0d5.png">Am I missing anything?

You register, works all right, in fairness. However, impossible to find the unsub option. Ended up deleting my account in hopes to cancel my sub in hopes of not being charged. lost all my work and ended up being charged the day after. I then created the same account, same email, same details, and went back to an account with no plan, (free account) and somehow an active sub going on (that i cant find nor cancel)

Hi! I’m experiencing an issue with nested components placed inside a component slot.After triggering an interaction, some of the nested components visually reset to the default state defined in the design system. However, when I hover over them, they immediately return to the correct state they were supposed to display.In the attached video, the chips inside the drawer are configured with different labels and states. After closing and reopening the drawer, some of them appear with their default properties. As soon as I move the cursor over each chip, the correct label and state are restored.This appears to be a rendering issue, since the overrides are not actually lost and return without any additional interaction besides hovering.I’ve attached a screen recording showing the behavior. Has anyone experienced something similar or found a workaround?

I have sign in with Google and my domain is expiring. I can't change the email because the password reset never sends an email to reset the password (i.e. create a password), so that I can then change the email address associated with the account.  

Hello, I accidentally made a payment for my Figma subscription.Could you please cancel the subscription and issue a refund for the recent charge?Account email: [personal information redacted by moderator]Payment date: Oct 5th 2026Amount charged: 36,67$Thank you.

I'm posting this on behalf of my colleague, whose Figma account has been suspended and therefore cannot access the Figma Support Forum.Their Figma account was suddenly suspended without any prior notice or explanation.They have already submitted Support Ticket #2176511 and contacted the Figma Content Review team.The suspended account is a personal account containing extremely important and irreplaceable UX and product design files. The files are private Drafts, have not been shared with collaborators, and there are no local backups.We would greatly appreciate it if someone from the Figma team could help review or escalate Support Ticket #2176511.The priority is to restore access to the account. If that is not possible, assistance recovering the personal design files would be greatly appreciated.Thank you very much for your help.

Dear Figma Support Team,I’m reaching out because one of my Figma design files has suddenly gone missing from my account, and I would like to request your assistance in recovering it.I did not delete or intentionally remove this file. I only noticed the issue just now when I tried to open the design file. I have checked both Figma through the website and the Figma app, but I’m unable to find or access the file. I also checked the Trash, but the file is not there.The details are as follows:Number of missing files: 1 File name: Club D'Elite Spa Plan: Free Owner: Same account Last accessed: Yesterday Issue: File is suddenly missing and cannot be found through Figma website or app. It is also not in the Trash.This file contains important project work, so I would really appreciate it if you could check whether the file can be recovered or restored from your end.Please let me know if you need any additional information, such as my account details, file link, screenshots, or any other informat

Every time I move or import a component from my Design System into another Figma file, it loses all of its interactions — including click, hover, pressed states, overlays, and other prototype interactions.The component itself, variants, and properties are still there, but the interactions are completely lost or stop working as expected.Has anyone experienced this issue? Is there a specific Figma setting, Library configuration, or limitation that could cause prototype interactions to be lost when moving a component between files?I'd really appreciate any insights or suggestions on how to prevent this from happening.

I am facing an issue with split tabs. So this issue I have faced last time also and I am facing now also. When I select two different files. And right click on the tabs. Then click on the. Split tabs. It is splitting with the same file. Now for example. I have a. Project 1 file and project 2 file. I have selected project 1 and 2. And then I split it but it is splitting with project 1 and project 1. That is the issue.

I was hired as a contractor at a school, and they are using the educator plan. Now I can’t work on their current file because I don’t have an education email.  Why is Figma so damn un-useable and have obstacle after obstacle for things that should be simple?How can I work on this educator plan as a regular user WITHOUT MAKING A NEW FILE?

Dear Team,We had office holidays from October 2nd to 4th, 2025, and due to this we were unable to cancel the AI Credits in time. The cancellation was processed on October 5th, but during the holiday period AI Credits worth $120 (10,000 credits) were charged.Additionally, please note that the billing date for our Proclink Figma subscription is the 3rd of every month.We kindly request you to revise the bill on a pro‑rated basis and share the updated invoice with us.Thank you for your support.

해결해주세요

Hello,Our team's Professional plan was automatically renewed on an annual basis on October 2, 2026. I believed the plan had already been cancelled, so this renewal was not intended.I have already submitted a support ticket (#2175327) requesting a refund, and today I also cancelled the plan through Cancel plan in the Admin settings. Since this annual renewal was unintended, I would really appreciate it if you could review a refund for this charge.Could someone from the Figma team please help check and escalate this case?Thank you very much for your time and help.안녕하세요.저희 팀의 프로페셔널 플랜이 해지된 것으로 알고 있었으나, 2026년 10월 2일에 연간 플랜으로 자동 갱신 결제된 것을 확인했습니다.이미 환불 요청 티켓(#2175327)을 제출하였으며, 오늘 Admin 설정에서 Cancel plan을 통해 플랜 해지도 완료하였습니다. 이번 연간 갱신은 의도하지 않은 결제였기에, 해당 건에 대해 환불을 검토해 주시면 정말 감사하겠습니다.바쁘신 와중에 확인해 주셔서 감사합니다.

오늘 피그마 월간 결제를 진행해야하는데 연간 결제로 진행되었습니다.한번도 사용하지 않았는데 취소 부탁드립니다. 감사합니다.