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My personal Figma account is not accessible anymore or does not exist. I went to add my username and password to log in as usual today and it said the combination did not exist. I had just logged in yesterday and so I am pretty confident I have the correct combination. I then went to reset my password but no email appeared in my personal email, suggesting there is no longer an account associated with the email. IThis is an extremely frustrating experience considering Figma in general has not been performing as it was before Figma Make was introduced. In addition, it was very difficult to find the appropriate avenue to contact Figma to report this problem, and I am not sure this is the correct forum. 

Hi everyone,I have an open Figma support ticket (#2004850), but it has been more than 8 hours and I haven’t received a response from a support agent yet. This issue is urgent because it’s blocking my team’s work.My company recently migrated our email domain from cybercept.ai to kipio.ai. I can now log in with both my old and new email addresses, but all of my projects are missing and my Professional plan is no longer associated with my account.Could a Figma moderator please help escalate my support ticket or advise on the next steps? I’d really appreciate any assistance, as this is preventing my team from continuing our work.Thank you very much.

Hello,I understand that Education accounts are usually redirected to the Figma Support Forum.However, this issue involves account-specific file recovery and potentially deleted team records. I am concerned about posting account-related details publicly. Could a Figma Support Specialist please handle this privately or let me know how I can provide my account email and file details securely?I am not asking for general troubleshooting. I need Figma to check the backend status of these file keys and the missing team: [ file key redacted by forum moderator to remove PII] Could you please escalate this ticket or provide a private support path for account/file recovery?Thank you.

I have a 2.45gb figma file I am trying to upload into my drafts and unable to do so. Every time I try on the desktop app, I get the an error with the reason saying crash. On browser I get infinite uploading.I am on mac os 14.8.7 with latest figma desktop client and tried both chrome and firefox.I no longer have access to the original figma file and only this local copy.

Hi all!My first time posting here, and I thought I’d share my experience and feedback on the new slots feature that was recently released. I’m working on a pattern builder component concept for our design system. The component has a master base slot nested within a single-row, 12-column grid auto-layout. This layout has variants for different patterns and breakpoints. The grid is then nested within another slot in the main component, allowing rows to be duplicated to build a layout. The component also includes various other elements and tokens to control spacing. The hierarchy looks like this: * Pattern Builder (main component)    * Row container (Slot)        * Row patterns (this can be duplicated to create more rows)            * Grid (1 row, 12 column auto-layout in Grid mode)                * Slot Base (contains master slot to insert atoms and organisms) For my initial testing, I recreated several layouts for the desktop breakpoint. The component worked well in this scenario. Howev

in theory, Slots promise to solve the age-old problem having 10 hidden layers in your list component.I make a ❖list component wiht a slot that only accepts ❖list-item as children. Let’s say i am using this for a context menu. I now configure context menu with the options it should have. I make the context menu into a component, to lock in the content. The contents of the menu should be the same in every user flow where it is shown. While making my user flows, I set one of the ❖list-items to the hover state, to show the interaction. This causes the entire Slot to be marked as “modified”, and it will now stop receiving any updates from the ❖context-menu. If I decide to add a delete button to my menu, it will not show up in that instance.  This runs contrary to the expected behavior when using components. If I had used Instance Swap instead of Slot, the state-change override would have been recognised, and any other changes would have continued to propagate. Instead, the Slot effectively

I’ve got components with slots in it and componetized for design file efficiency. Instances work great at first, updates to the main component cascade as expected. But the moment I edit the content inside a slot on an instance, the entire instance disconnects from the main component. Not just the slot. So any future updates from the main component stop cascading to that instance, and the only fix is a full reset which removes the slot content I just customized. Expected behavior I would expect that the modifying slot content is treated like any other override (e.g. text or swap overrides). It should not disconnect the entire instance from the main component updates.Is this a known limitation? I would love to hear if there is a workaround or if this is planned for improvement!  

I’m working on a page on Figma Sites, and one of the pages does not want to load into preview mode. The loading screen stops at +/- 99% and doesn’t budge. My memory usage shows 7%, all the other pages load without issue. It seemed to me it might be a problem with a number of components used on the page, since it is quite heavy, especially that it contains variable use, but the memory is close to empty. The page preview loaded before when I had about 1/3 elements applied on it, although it failed to correctly show all of the formatting (like the correct gradual blur on an image, some outlines, correct fonts etc.). I tried:restarting the web page restarting the browser restarting the pc using the app instead of a browser using different browsers duplicating the file copying only the page into a new file changing devices EDIT: I am willing to share a link to the file, although obviously not on the forum       

I’m trying to create a Make Kit - starting with our existing libraries from our design system. They are all published in Figma, but only a subset of the libraries are showing up in list when trying to add to the Make Kit. Anyone else running into this problem? Am I missing something?  I have doublechecked that the libraries are all published. What else could be the cause?

I recently upgraded my plan and have been reorganizing our workspace by moving existing pages into separate files and projects for better team organization.Since doing that, I’ve been getting this error whenever I try to create a new file:“XHR for ‘/api/files/create’ failed with status 429.”It has been happening for over a day now, and I’m unable to create new files, including drafts. I understand 429 usually means rate limiting, but this seems to be blocking normal file creation even after waiting.I’ve already tried refreshing, logging out and back in, using another browser/incognito, and checking my connection. I need this to be escalated to the Technical Quality team ASAP.

I cancelled my plan but I keep getting charged, how do I get my money back? I successfully cancelled it before my next billing period but it charged me again for the next

We're migrating our design system to Slots, and, like most designers, we're using slot placeholders and instance swaps as a workaround. As a result, we now have multiple components with placeholders that have been replaced by local instances containing content.When we wrap or convert component frames to slots, the override resets.BUT this is dependent on the account. In my work account, it is resetting the swapped instance. However, when my colleagues apply the same wrap to the same component, the resetting does not occur. I also tried in another private account, and resetting also does not occur.See the video attached.Is it a slow rollout of the update to Slots or is it a bug?

I need help with a billing issue. I was previously an admin on the team Tatia & Faith, but I no longer have access and I am still being charged for 1 Professional Full seat (monthly) on invoice [redacted by moderator to remove personal information] dated June 22, 2026. My open ticket is 2000557. I need help stopping future charges tied to this team.

Reproduction: Created a dropdown component defined slot areas for dropdown menu ‘the rows’ created a seperate singular component and named it ‘_row’ (so it wouldn’t get published) defined ‘_row’ as the preferred value forr the slot area but when dropdown component published, and pulled into another figma file ‘_row’ doesn’t show up as it’s not a published component. Opinion, if a unpublished component have been defined as a preferred value, it should be available to be picked. I basically do not want to expose a building block to the other designers because it’s never going to be used anywhere else apart from the dropdown window.  How it looks when called from another file.How it looks inside the library file.  

Hi Community Managers / Admins,I am writing to seek urgent help regarding a monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. Funny thing, I just checked and my subscribtion remains Free plan even so my money is gone.  I previously replied to the support email with my team details (Team name: Костянтин Петречук) and received a ID code (#1992898), To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: Invoice ID: in_1To0vlIvcqWR3dFDs3MKcPag• Amount Charged:  €18It has been over a week without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. Thank you so much for your help in escalating this to the billing team!

I am building a design system where there are components such as a Tab Navigation (published) using Tab Navigation items (published, but hidden). The Tab Navigation (published) is using a slot so designers can add/remove Tab Navigation items (published, but hidden).  When I update the Tab Navigation item (published, but hidden) such as the padding, it does not update the Tab Navigation. I was expecting that the Tab Navigation (published) would receive those same updates (e.g. padding), but it does not.  Is this a common bug/issue that folks have? Should I be publishing and showing the Tab Navigation item so it’s shown in the Assets panel as well? 

ello Figma Education Team,I hope this message meets you well.I recently applied for the Figma Education Plan and received confirmation of approval via SheerID. However, I made the mistake of applying before creating my Figma account. By the time I created and set up my account using the same verified email address, the education status had not carried over — my account is currently showing as Free.I have attempted to reapply but the system indicates that I have already been approved, which means I am unable to go through the verification process again.Could you please assist me in linking my approved education status to my existing Figma account? I would be happy to provide any additional details needed to resolve this.Thank you for your time and support. I look forward to your response.

I use the slot feature in a footer component where I can insert buttons. I have a frame where I use this component and have already filled it with two buttons. I wanted to use the same footer with these two buttons in other similar frames. So I copied the footer component with the two buttons inside the slot, selected the frames, and pasted. Somehow all the footers I pasted are now mirrored. If i change the text in a button it changes in all of them. If I change button order it changes in all of them. If I add something new into the slot it adds to all of them.I don’t want them to be connected, I just wanted to be efficient in my work by pasting in all frames at once. I can’t find a way to separate them without reseting the instance and loosing the content. It is only the content in the slot that is mirrored, not the whole component.Is this a feature or a bug?

Hola, Estoy en un plan Starter (gratuito) y necesito ayuda urgente. Un asistente de IA que estaba usando ejecutó un script en mi archivo FigJam que borró completamente el contenido de una página, sin mi consentimiento ni respaldo previo. Detalles: • File key: GnNkX4ttys2nm3krPOIqbN• Tipo: FigJam• El borrado ocurrió: [fecha de hoy]• Contenido perdido: Investigación UX para proyecto académico (Business Model Canvas, Mapa de Stakeholders, Análisis Heurístico, etc.) Vi en “Version history” que existen versiones anteriores (Oct-Nov 2025), pero están bloqueadas por el límite de 30 días del plan gratuito. ¿Es posible que soporte me ayude a acceder a esas versiones anteriores como caso especial, dado que el borrado fue causado por un error de una herramienta externa y no por mí? Gracias de antemano.

Hello Figma Support,My student verification failed with "Document review limit exceeded" error.Details:School: SLIIT - Sri Lanka Institute of Information TechnologyStudent Email: [redacted PII - DJV 7/8/26]Student ID: BM24200790I have attached my SLIIT Student ID Card and current enrollment screenshot from the student portal.Can you please manually review and approve my Figma Education account?Thank you

Hello everyone,I am writing here because I am extremely frustrated with Figma's billing and the lack of response from the support team.On July 5, 2026, my card was charged $29.50 USD without any prior notice or confirmation.I previously purchased a plan for $5 and expected it to renew at that price. Instead, Figma automatically upgraded my account and charged me $20.00 for a "Full seat" plus a "Billing adjustment" of $9.50 for the previous month. I did not agree to this upgrade, and I didn't receive any notifications about these changes.I have already replied to the automated support email with all my details and requested a full refund, but I've been completely ignored for over 24 hours. No live agent has reached out to me.I have already downgraded my team to the free Starter plan. Can a community moderator or a live support representative please look into my case, review the billing ticket associated with my account, and process a full refund of $29.50 to my card?Thank you.

Hi to the community and Figma team,I just received my billing plan, including the renewal of my annual one.But I just notice the annual seat plan isn’t on my name/account.I have 2 collabs seats that renew on monthly basis, and me (the owner of the boards that share with the collaborators).I looked at my dashboard of people and the billing cycle is mixed and not like how it used to be.For info - I took the annual cycle for my account since july 2023 (didn’t have any collaborators at this time) and it still should have been on me as I am the one paying for myself first, and the collaborators on monthly basis.Is there a way to correct/swap these - as I am the one needing to work annually on Figma ?

Greetings, I am having an issue with a button animation I created. The button animation was built with a variable set. I added the button I created to a frame but once I enlarged the frame for overflow/scrolling, the button animation stopped working properly. I have been dealing with this for days and i don’t know what to do to get the effect I desire. I look forward for any help and insight from the community.

I'm hoping someone from Figma or the community can help me understand what appears to be a billing inconsistency.My workspace has 1 Professional Full Seat, yet my Billing page shows:Professional Full Seat: $20/month AI Credits (2,500/month): $60/month Total: $80/monthHowever, the current Professional pricing page advertises:Professional Full Seat for $16/month (annual) or $20/month (monthly) 3,000 AI credits/month included No mention of a separate $60 AI credit subscription.I am stuck as I am out of credits and need them to continue my work, but this random charging for last few months is not making sense to me. My questions are:Why am I paying $60/month for only 2,500 AI credits? If Professional already includes AI credits, why am I being billed separately? Why do I receive 2,500 credits instead of the 3,000 credits shown on the pricing page? Is my workspace on a legacy billing plan, or is this a billing error?The AI support bot couldn't explain the discrepancy and escalated my case t

Contraté un puesto Collab para un mes, pero al mes siguiente mi cuenta mostró un cambio automático a un puesto Full y se me cobró ese puesto sin haberlo solicitado. Quiero entender por qué ocurrió ese cambio y cómo evitar que vuelva a pasar.