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 Hello, Figma Support Team.I am writing this to request an urgent refund for the amount of dollars recently withdrawn from my account.(I had previously canceled the Figma Professional subscription and restricted team members from making any further payments or upgrades. Also, whereas it was previously paid with a small amount, this time it was paid with an absurd amount, which I cannot accept and cannot payHowever, on (September 4, 2026), (66.00 us) was charged without my consent. As a student currently living on a tight budget, these unexpected expenses are a significant financial burden for me. Since I am a member of the education plan, I do not need the paid subscription service, so please urgently refund the full amount that has been charged without authorization.

If I created a Figma make file in the team’s personal drafts, then got removed from the team and later re-invited, how can I recover that file? I asked an admin to move the now‑orphaned file into a team‑owned project folder where I have edit permissions, but when I try to move it into my personal team drafts, I still can’t. The only way to move it is by copying the file first. In this scenario, how can I move the original file directly?

Hi,I'm running into a bug and would appreciate your help. I moved some files from one team to another (I'm the owner of both teams), and since the move, the files aren't displayed anywhere, they don't show up in the destination team and folder when I browse it. I can still find them through search and open them from there, but if I right-click on the file and choose "Show in folder," it takes me to the folder they should be in, but that folder appears completely empty.I own both teams, so this isn't a permissions issue. It seems like the files still exist and are individually accessible, but they've lost their visible link. Thanks in advance for your help! 

I have a plugin which is in live. I have used manifest file to install the plugin and published it. Now i have upgraded the plugin, i tested it locally and i wanted to update that to my live plugin using manifest. How to do that?

I created my Figma account with a Professional license this morning. When I create files inside folders, they don’t appear in the folders themselves — I can only find them in the Recent tab.I’ve tried moving the files from one folder to another, but nothing changes. My coworkers are experiencing the exact same issue: they can see my files in the Recent tab, but not in the folders.We also tried deleting the folders. Figma tells us that they contain files and that those files will be deleted if we delete the folder.However, when we try to move a file from the Recent tab into a folder, Figma says that the file is already located in a folder.Has anyone experienced this issue or knows how to fix it? Any help would be greatly appreciated!

Open the comments panel and click on a comment. If the comment thread is long and doesn’t fit the vertical height of Figma window, it forces the open Figma document to scroll upwards to accommodate the full comment thread, which causes the UI to shift upwards with the top part cut off, and an empty space of equivalent height displayed at the bottom of sidebars.The frustrating part is that the scroll is locked, so I cannot scroll back down to fix it. The only immediate fix is to reload the page.

Hi Figma team,I am reporting a recurring design-to-code mismatch around text box height. A Figma auto-height text layer and a browser DOM element can have different outer heights even when the typography panel shows the same font family, font size, font weight, and an explicit pixel line-height. This changes Auto Layout/component heights and makes one-to-one Dev Mode handoff ambiguous.1. Line-height is not enough to identify the measured boxIn CSS, line-height participates in line-box layout; it is not necessarily the height returned for a non-replaced inline element. For example, in current Chromium, with:font-family: Arial, sans-serif;font-size: 16px;font-weight: 400;line-height: 24px;margin: 0;padding: 0;border: 0;an inline <span> has computed line-height 24px, but getBoundingClientRect().height is 17px; the containing line box is 24px high; the same element as inline-block or block is 24px high.Figma and Dev Mode expose a text-layer height and line-height, but do not make cle

Recently, I tried to animate my logo in Figma Motion. All the elements were separated into vector layers, and I wanted the red circle to act as a mask that gradually reveals the entire letter as it expands. However, I couldn't get the circle to scale correctly, and the canvas handles were also unresponsive.

Situation:so as i was trying to translate my design into other language, i keep getting these error ID which is : srid_F60569Y8PFYRS3SCT3Z6PEPDB. Question:i've been stuck in this for a while, how do i fix this? 

I’m experimenting with refactoring a loading spinner component to use the new Figma Motion features, to leverage the new motion variables (duration and timing). Previously we had animated the loading spinner by creating a looping rotation using prototype interactions.I’ve set it up to rotate 360deg with a duration of 1000ms. I’ve dragged the motion timeline to 1000ms. Previewing the animation on the master component works as expected.However, when I add an instance of this component in another Frame, Page, or another Figma file the motion timeline changes to 2000ms. The spinner is no longer continuously spinning, it pauses in the middle.How can I ensure that all instances have the set 1000ms timeline duration?

Hello Figma Team,Last month, I made a payment of $5.50 USD on July 29, 2026 because I wanted to use more of Figma’s features.However, this month I was suddenly charged a total of $30.51 USD. I did not request or approve any plan change, so I was very surprised by this unexpected charge.As a student, $30.51 USD is a significant financial burden for me, and I would like to request a refund.After the payment was made, I cancelled the plan and have not used the paid features. I would really appreciate it if you could process a refund for this charge.Please understand that I used a translator to write this message, so there may be some awkward wording.Thank you.

Hi,I am trying to create a Make kit and I click Add items on your kit > Libraries and it lists down the libraries available in the organization. However, there are libraries that I need that are not shown on the list even if I search for them.Are there any settings required on our library files for it to be used in Make kits?

I have a button component that I had built a long long time ago before Figma changed how variants worked / a lot of the new functionality was built that made them more flexible.This component is set up where I have a skeleton for a button with two sizes and a bunch of possible toggles (for icons, labels, etc), a second component which includes that skeleton as an instance which has all of the state / color variants, and a third icon-only component with specific dimensions for each size to keep them square that has the main button component with the skeleton instance nested within it.My issue is when using the icon-only button and changing the variant of the underlying button component (e.g. to change the style), and then changing the size of the icon button, the skeleton instance resets, undoing all overrides to the skeleton. This only happens when changing to a different variant of the button component - if I use the default button variant and make changes everything works fine.I’ve i

When driving a FigJam file through the Plugin API via an MCP integration, I hit three reproducible problems in one working session. Filing together since they all stem from Plugin-API-over-MCP reliability.1. Cross-page reads return empty. Reading a page's children for any page that is NOT thecurrently active page (e.g. figma.root.children[n].children where n is not figma.currentPage) returns 0 nodes, even when the page clearly has content. Only the active page reads correctly. This makes it impossible to reliably inspect or verify content on other pages.2. Cross-page clone/append fails silently. Calling .clone() on a sticky and appendChildonto a different page produces no visible node and throws no error. The operation reports success but the content never appears on the target page. Recreating nodes from scratch on the active page works; moving/cloning across pages does not.3. Edits don't reliably persist / possible transaction rollback. Text edits and deletessometimes don't stick. Se

Clients report this while trying to leave comments on files shared with them with their newly created accounts.I tried it myself using a temporary email address and got the same response. Both case scenarios happened on Chrome-like browsers“Figma has restricted commenting on this file. Please email support+restricted@figma.com for help.” 

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

Hello Figma folks!We have a large design system, and a part of that design system is a separate detached library file that houses ONLY variables.We have three variable collections: spacing (margins/paddings), border radius, many colour variables.There are two obvious bugs:First: a library that has no components will not be visible in many of Figma’s panes. In the example below, there is one more library added to this stack, but it’s not visible. I have to create one dummy component for the entire library to become visible.  With one dummy component added:  This looks like an obvious bug. Libraries should be visible regardless of what they have inside of them.  Second: when we do somehow manage to get this library visible, the number (#) variables in it are not usable by other Figma files. They simply cannot fetch/use them. For example, this is what’s in the library file, you can clearly see Border Radius number values being defined: However, any of the files that consume this library c

I’m building around 40 social media post templates for our marketing team. This is not my first time using Buzz but I’m rather new to it. I am a daily user of Figma Design though. Testing my templates, editing content, changing layouts, swapping variants etc all works, but I cannot seem to open the simplified content editing panel. It used to be shown on the bottom left of the window, and I saw it once or twice while testing, but I’m pretty sure it’s a bug. Clicking edit only opens the ‘Bulk edit’ panel, there’s not even a button for the normal panel showing anymore (square with pencil icon). Wondering if this is a known issue and is being worked on or not. For me it’s not a big issue, but for my marketing team this panel is very easy to use and much preferred over the manual ‘click on the frame to edit’ or bulk edit panel. Thanks!

I’m trying to get an auto layout frame with two text boxes in it expand upwards when text is added, and have the text stay aligned to the top of the box, rather than extend the box downwards.I can get this working with the text only by changing the auto layout alignment, but as soon as I fill the frame with a colour, it doesn’t seem to work.The reason for this is I need keep the horizontal gap consistent across the image, so effectively, the top two boxes (red and blue) expand upwards when text is added, and the bottom two boxes (yellow and green) expand downwards.The current build I’ve got them to expand downwards only, so the horizontal gap breaks if the boxes are different heights. I’m using auto layout on the left and right columns, which are then in an auto layout with the heading to make sure everything stays central in the image when text is added.The images - first pic is the template with nothing added. Second pic is how it works now, final pic is how I want it to look when te

When I invite a new user to a Figma team and give them access to the entire project and its folders, the folder contents are not displayed consistently.Some folders appear completely empty, while others only show some of the files. In some cases, all files are visible as expected. The user has editing access to the team/project, but they still cannot see all of the files and folders they should have access to.As a workaround, I have to manually invite the user to individual folders again, even though they already have editing access at the team/project level.

"I forgot to cancel before the renewal date. Could you please make an exception and process a refund for this month?"

Hello Figma Product Support,I am urgently following up because my Figma Education access will expire in only a few hours, and this issue has still not been resolved.To clarify, I am currently an eligible university student. The problem is NOT my eligibility.I previously verified my Education status using my former university email address: (redacted by the moderator due to PII)My university email account has since changed, so I deleted the Figma account associated with that email and now use my new university email address: (redacted by the moderator due to PII)However, when I attempt to verify my Education status with my current university email, I receive a “Verification Limit Exceeded” error because the verification associated with my previous university email is still being counted.SheerID has informed me that they cannot access or modify Figma accounts or systems and directed me to Figma for further assistance.Therefore, what I urgently need is for Figma to reset/remove the verifi

A user reported that several people in her contact list have received this email today and she doesn’t even have a Figma account.  Was there a recent compromise to Figma’s system?  If not, what is causing this?  Emails are being sent from Figma’s domain, no-reply@mail.figma.com.  See attachment for more information.  Need to know what caused this and how to prevent future emails like this. 

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

I’ve been working on a plugin with the new AI generated plugins functionality. After testing, I want it published so people in my team can also test it but I can’t do it because I keep receiving errors all the time:“Something went wrong!, Please try again, or report this file to the Figma team for support. An error occurred. Please try again”That’s what I receive all the time.How can I solve it?