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Ladataviz
Ladataviz
New Member
Nov 10, 2026 4:16 PM UTC
Question

Paid plugin delisted by mistake, subscribers locked out

Hi Figma team,
 
I delisted my paid plugin "Figma to Tableau" (ID 1300023354795998702) by mistake and republished it the same day. It is now private and waiting for review, and nobody can open it, including customers who are currently paying through Figma.
 
This is not a new plugin. It was approved and live, with active subscribers, until the delisting.
 
I opened support ticket 2253800, but the reply was the standard queue message and didn't cover the paid subscribers.
 
Could someone please help restore or fast-track this existing approved paid plugin, and confirm whether my current subscribers keep access and renewals during the review?
 
Thank you,
Tristan, LaDataViz

2 replies

Celine_
Figmate
Celine_
Community Support
Nov 10, 2026 4:50 PM UTC

Hi ​@Ladataviz , Celine from the Figma Community Support team here! I can see your support case #2253800, and the support agent has replied to you. I’ve also added a follow-up note highlighting that your paying subscribers are currently unable to access the plugin.

For visibility here, because the plugin was unpublished and resubmitted, it needs another review even though it was previously approved. Your plugin is in line of the review queue, which is handled in submission order. We can’t guarantee an expedited review or provide a timeframe.

Please check your support email and continue directly there so the support team can address your questions. Thank you for your patience!

Ladataviz
LadatavizAuthor
New Member
Nov 10, 2026 4:57 PM UTC

Thank you Celine, I appreciate the note you added to my case.

Since the plugin was already reviewed and approved, is there anything the team can do to move it up the queue, even if you can't guarantee a date?

I understand the rule, but I'd like to share some feedback on the process. This plugin was already reviewed and approved, it is sold through Figma's payments, and it has active paying users. A single click to delist it by mistake now means a full new review, while those users are paying for a plugin they can't open.

For an approved plugin with active subscribers, relisting should restore it rather than send it back to the end of the queue. At the very least, a warning before delisting a paid plugin would have prevented this.

I'll keep following up on the support ticket. Thanks again for your help.

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