Get Solutions

Dear Config India Organizing Team,Thank you for the recent update regarding my application status for Config India 2026. While I am grateful to be officially registered for the virtual experience, I am writing to reiterate my strong interest in attending the in-person event on October 15.As a dedicated UI/UX enthusiast who has actively engaged with design ecosystems like the Locofy platform, I registered a month ago with the earnest hope of connecting with the community on-site. If any in-person slots open up due to cancellations, please consider this a formal request to be added to the waitlist and confirm my seat.Furthermore, if your community team is seeking any on-the-ground volunteers, I would be more than happy to offer my time and skills. I bring substantial logistical experience, having worked as a coordinator for over 10 events in Bangalore, which includes providing administrative support for large-scale technical and gaming events such as Frag Fest.Thank you for your time and

Hello,Thank you for reviewing my case and canceling my plan.I’m following up regarding the refund for the automatic subscription payment that was charged today.Invoice number: XHK8QGTI-0002The subscription was renewed automatically, and I did not intend to renew it. I also have not used the subscription or any of its features since the payment was made. I requested the cancellation as soon as I noticed the charge, and I understand that my plan has now been canceled.I understand that Figma’s Terms of Service generally state that subscription payments are non-refundable. However, given that this was an unintended automatic renewal and the subscription has not been used, I would sincerely appreciate it if you could make an exception and issue a full refund for this payment.Could you please review my case and let me know if the refund can be processed?Thank you very much for your help and consideration.

Hi,I’m following up on support ticket #2125268 regarding an accidental seat upgrade.While moving a Draft file to a team folder, our Collab seat was unintentionally upgraded to a Full seat. This created a $161 billing adjustment that is currently scheduled for our next invoice on October 11.I contacted Figma Support immediately and requested that the seat be restored to the original Collab seat and that the additional charge be cancelled.I would also like to explicitly request the cancellation of any monthly subscription or monthly seat charge that was created as a result of this accidental upgrade. Please remove that monthly subscription from our account so that no recurring monthly charge is generated.I have not intentionally used the Full seat after the accidental upgrade. Since this billing is connected to our company card, I’m concerned about the upcoming charge.Could someone from the Figma team please help review or escalate ticket #2125268, restore the original Collab seat, cance

Fill is set, and very strangely appears partially if you round the corners of the shape. I’m at a bit of a loss on this one.

I like to keep variable groups in alphabetical order. When I drag and drop a group to reorder, it works about 20% of the time. The other 80% of the time it either drops the group into another group, or just ungroups the group entirely.Am I missing something or is this interface just broken?

Luego de trabajar en Figma Make y hacer push o “envíos” a Github a través de la integración oficial de Github desde Figma, desde hoy no me esta permitiendo hacer el envio y me aparece el siguiente error. No me deja restablecer de nuevo la integración y estoy necesitando poder enviar las actualizaciones del codigo para trabajar con un aplicativo. 

I can’t connect to github. I’m getting this errorI tried also uninstalling the app from github and is the sameTried this web and desktop app 

This is the most infuriating thing—more often than not, I'm working WITH the variables menu open. And as I'm selecting and unselecting layers using the ESC button, why does it default to closing the variables panel? If I want to close it, I'll just hit the close button. The ESC key is VERY commonly used during a regular workflow—why would opening a variables panel COMPLETELY override it?! Terrible UX for a design tool company :( 

The "Widget" sub nav item in the community page is redirected to White boarding whereas it should be pointing towards widgets page. The listing is all widgets but the titles and breadcrumb redirects to Whiteboarding.

I am working with Figma prototype for HMI Benchmarking. Having clicked images from the vehicle and worked with Spider Web on Figma.One image - one frame connected to the next one where the change happens when user interacts, either with central display or center console, or the steering wheel switches.I make 3 images taken, HUD - Driver cluster - Central display if the change is shown on all three in one single frame and connect it. Now, I want to show the three displays separate ~ make the entire images interactive. Click on a component on one image - this happens on central display, do that and that happens on HUD. But all shown in their respective screens.How can this be done?

Hi! I was casully changing the variant property of my badges in a list, and they started to act weir. They decided to be pink and reseting the instance or changing the color manually works randomly. I’m now stuck with badges with the correct bg color but not text color. Help? Thanks !   

Oftentimes I need to copy/paste a portion of an Excel sheet into FigJam as a table (using Ctrl+V or right click > paste). When I do this, it adds additional spaces and line breaks to the content within each cell, so I have to go through each one manually and delete this whitespace. This is very time consuming.

Hi Figma team,I’m seeing the same issue: the Figma MCP connection works for read tools, but `use_figma` is not exposed.Available tools:- get_metadata- get_screenshotMissing tool:- use_figmaContext:- I’m using Codex with the Figma MCP integration.- The target is an existing Figma Design file, not a FigJam board.- Read access works against the file and target frame.- I’m trying to confirm whether `use_figma` is unavailable because of my current plan/seat, or whether this could be an account-side feature flag issue.Target file:https://www.figma.com/design/c4QoVCrffuIfQbhmRigY6J/Untitled?node-id=1016-3506Target frame:Screen/Messages/Mobile/PrivateChat/AttachmentPanelNode ID: 1536:1428Could someone from Figma confirm the exact plan/seat requirements for `use_figma` write-to-canvas access, and whether Education plan accounts can access it in any setup? You can contact me at h2odumpling.luca@gmail.com if you need any additional details.

As an admin on a professional plan of a small team I have an issue where new team members won’t get access to pre-existing files/folders.I need to manually grant access to each and every file which is not sustainable. Inheritance of team (role) access doesn’t seem to be working properly.If sharing is set to “Anyone can view” the employees (as full members) must request to edit. If sharing is set to “{team name}” and “Edit” it works, but then the clients can’t access  If sharing is set back to “Anyone can view” the edit rights for the employee is gone.Despite being a full member in the team and a full seat, the new employee is not added to the automatic “Share this file” > “People from {team}”. Am I doing something wrong or is this a bug?

I'm getting a "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)" error when trying to load Figma Make.Opening Network Settings (Cmd/Ctrl + P → "Check network settings") shows:- Publishing a plugin or widget (POST) — Blocked- Domain listed: figma-alpha.s3.us-west-2.amazonaws.com- All other actions (Publishing a library, Adding media to comments, Importing content, Publishing a Make kit, Figma Sites and Make, Figma Make - makeproxy-c, Figma Make - makeproxy-m, Fetching font list) show Available.I've ruled out a local network issue:1. Tested on my company network — same error.2. Tested on mobile data (5G, no VPN) — same error.3. Opened https://figma-alpha.s3.us-west-2.amazonaws.com directly in a browser on both networks — both return the same S3 AccessDenied XML response (with different RequestId/HostId each time), meaning the domain is reachable and not blocked by any firewall/proxy on my end.Since the same result happens across two completely differe

When an Icon component is nested inside an Icon Button component, changing the icon size on an instance does not update the visual size of the icon.The size shown in the properties panel updates correctly (e.g. from 16×16 to 20×20), but the actual icon/vector remains visually at 16×16.This seems to happen when the nested Icon has already been overridden in the Icon Button instance.Steps to reproduce Create an Icon component containing a vector icon. Place the Icon component inside an Icon Button component. Create an instance of Icon Button. Override/swap the nested icon to another icon. Change the nested Icon size from 16×16 to 20×20. Check the icon visually and compare it with the W/H values in the properties panel. Actual resultThe Icon frame/property updates to 20×20, but the vector inside remains visually at approximately 16×16.The UI therefore reports the new size correctly, while the rendered icon does not reflect that size.Expected resultWhen the nested Icon size chang

Hi all, I am a bit of a new user in Figma and was experimenting with Figma Make, creating a prototype of a webpage. Somehow, I don’t even know how I did this but I created a kit, and it seems to have overwritten or erased all my content and version histories of the Make document. You can see in the screenshots how the document looks in the home-page, and what I actually see when I open the file now. I can’t see any version history, etc. I don’t know what happened, but is the Figma Make document and all the versions I had done gone for good? 

Hello Figma Support Team,I’m reaching out regarding an unexpected subscription charge.I cancelled my Figma plan last month because I did not intend to continue the subscription. However, I noticed that I was automatically charged again this month despite the cancellation.Could you please check my subscription and billing history and issue a refund for this charge?I would also appreciate it if you could confirm that my subscription is fully cancelled and that there will be no further automatic charges.Thank you for your help. I look forward to your response. Best regards,HyeIn Park[MOD: Removed attachment] 

Figma desktop app (mac) version: 126.8.18We have an enterprise license.When I try to publish a generative plugin to the enterprise i get this:{    "error": true,    "status": 500,    "message": "Internal server error",    "i18n": {        "id": "error.internal_server_error",        "fallback_text": "Internal server error",        "params": {}    }}

Hi everyone,I recently built a small website called Kalkulator Jadian, a relationship duration calculator. The idea is pretty simple: someone enters their relationship start date, and the calculator shows how long they have been together in days, hours, minutes, and seconds.The calculator is already working, but now I’m looking at the design from a UI/UX perspective. Since this is a very simple tool, I don’t want to add unnecessary elements that make the experience confusing.I’d like to improve the interface and possibly create a better visual result that people can share with their partner or friends.For designers using Figma, what would you recommend for a project like this?I’m especially interested in advice on: Making the date input feel simple and intuitive Designing the duration/result section Creating a clean mobile-first layout Making the result visually interesting without overdesigning it Designing a shareable result card Choosing typography and spacing for a simple

Hello,I am struggling to understand the differences between my previous free Figma account and my current Enterprise account with a Developer role.With my free account, I was successfully creating prototypes using Figma AI. I had access to the daily AI credits included in the free plan and was able to build a very promising prototype for a project I am leading. I invested significant time and effort in this work and was making good progress.Yesterday, I was assigned a Developer role within our Enterprise subscription. Naturally, I expected to have at least the same capabilities as before, if not more. However, when I tried to continue working on the same prototype and use the same AI features, I quickly consumed my entire monthly allocation of 500 AI credits in a single day.As a result, I am now being told that I cannot continue using these features until September 6th.This situation is very confusing to me for several reasons:In the free account, I was able to work productively using

hi figma community,i'm rudraksh rankawat, one of the three co-founders of zeneta and zenflow, based in bengaluru.my two co-founders, shyam krishnan and aditya kumar singh, have both been accepted to attend config india 2026. unfortunately, i realised today that i either missed completing my application or did not successfully submit it before applications closed.we're building zenflow (https://www.zenflow.media/) , an AI-powered creative workspace for brands and creative teams. the core idea is that AI generators are stateless, while a brand isn't. zenflow maintains persistent brand context, creative decisions, assets and workflows so teams can produce AI-generated content more consistently and efficiently.config is particularly relevant to us because we're building at the intersection of design, AI and creative production. we'd love to learn from the teams shaping the future of creative tools, meet other builders working in this space, and better understand how design workflows are ev

Hi my previous figma Google SSO account was my uni account r***20bcs19@***.in and it has been deactivated before I could change it in Figma. I’ve already raised a ticket for this help.figma.com/hc/requests/2114207 a week ago but no response. I would like to change my email to the one im using on this account.

Hello all! The admin of our company Figma account left the business and now we are unable to give the new designer the necessary permissions to edit the Figma docs. I first reached out to Figma on 2 September to try and resolve this, but still haven’t heard back. I submitted another request two days ago (8 September) but also still have not heard back. This is a major blocker for us and I’m unsure what to do as our internal IT team was also unable to access the account. Does anyone have any suggestions? Is there somewhere I can email that will expedite things? Should I contact sales as I’m likely to get a quicker response? In case any of the lovely folks at Figma see this 🤞, the tickets are 2107855 and 2118922. 

Hi Figma team,My first plugin, "Claude Design → Figma Import", was submitted on August 26 and has been "In review" for 15+ days with no email or feedback (checked spam). No backend, no network access (networkAccess: none), all processing local, Data Security questionnaire completed.I've read the recent threads and I understand this is likely queue backlog rather than a problem with the submission. Could a Community Support team member please flag my submission internally to help surface it, the same way you've done for others?Community handle: @viktori_sunThanks so much!