Get Solutions

Hi, since last week I've been having a problem with all my components, for example this one: When I run it on my prototype, I can properly hover it, when I click on it, it opens, but if I hover the open state, it triggers the hover state in a loop. I always create my components like that and never had a problem before. I can work around the issue by clicking the "Reset interaction" button on each instance of the component. 

Hello,Some time ago I created and was working on some files in Figma. However, when I accessed the platform this morning, I realized that they had completely disappeared.I checked the Drafts, Deleted Items, and Trash folders, but they are all empty, and I couldn't locate the files.I have a critical deadline, as I need to finish this project and deliver it to the client by Friday. Therefore, I urgently request your support in recovering or locating these files.Here is the project link:https://www.figma.com/design/LQy4uh3WvlGNZeNllBnBM9/Impressa-Nacional?node-id=0-1&t=7cnCK8HV9tjGSdxG-1Thank you in advance for your attention, and I await your response as soon as possible.[redacted by forum admin/moderator to remove PII] 

Hi Figma Team,I'd like to follow up on our plugin review.Plugin name: Figma to Mail Blaze TemplateSubmitted on: April 2026Current status: In ReviewPlugin link/ID: https://www.figma.com/community/plugin/1605917695109996263It has been in review for quite some time, and we haven't received any feedback or update yet. Could you please check if it's still in the review queue or if anything is needed from our side?Thank you!

Hi Figma Team,I am a loyal user of your platform.I was introduced to this excellent tool by a classmate. I purchased a subscription for the Figma Education plan, but recently discovered that my account has been banned. I am very confused and worried about this situation.My account is [redacted by the moderator due to PII]I use Figma primarily for my graduation design project, which fully aligns with the non-commercial purpose of the Education plan, and I have always adhered to the Terms of Service.I confirm that I have not engaged in any behavior that violates Figma's Community Guidelines, such as: sharing the account, abusing the API, or posting any content. If the system detected any anomalies, it might be due to [possible reasons, such as network fluctuations, accidental operations, etc.].Now my account has been suspended, and my studies and daily design work are badly affected. I want to sincerely a

My plugin is still under review 5 days after I submitted it.Here is the link to my plugin.https://www.figma.com/community/plugin/1631581726093376024/stylelink

I have access to a project through my account, and I need to understand who contributed to it. I paid for it to be done. There's a possibility of fraud. I need to know who contributed to the project and when it was created.

An component is updated and published, and update in another file. It won’t auto update, it only update after you double click on the screens. It’s so troublesome that you need to check every screens. 

Después de pedirle algunos ajustes a la IA predeterminada de Figma Make, el chat me arroja un mensaje indicando que "Se produjo un error"y me solicita intentarlo de nuevo, así lo hago y me devuelve exactamente lo mismo, otro error y pide intentarlo de nuevo.Mi problema es que, aún cuando no se resuelven los ajustes que solicito, mis créditos se van descontando en cada solicitud que no se completa porque se genera este error.De este modo fue que, sin darme cuenta, se consumieron mis créditos y a fin de cuentas, no obtuve el resultado que necesito.Solicito la revisión de mis créditos cuyo resultado no fue exitoso y, restaurar los créditos que no me entregaron un resultado por la aparición de este error.

After changing my password, my Figma account appears to have switched to new profile.All my recent files are missing and only very old files are visible.It looks like my original account/profile was disconnected or duplicated.I need help recovering my original account and restoring my recent files.Please check for duplicate accounts under my email and merge them if needed.Email used: [redacted by forum moderator to remove PII]Names or descriptions of missing files: HORIZIN OR ANALITIX I will appreciate it if you could help me. Thanks

Hello Figma Support Team,I urgently need your assistance with a Figma file where all pages/design content appear to have been deleted.File name: Split RideFile link: Approximate issue time: [insert time/date, e.g. today around 9:22 AM]Workspace/team: [redacted by moderator to remove personal information]I recently had a serious dispute with the developers working on my app, and shortly after that, the Figma file appears to have been emptied. The only people with access to this file were members of their team and myself. Because of the timing and the fact that all design content is missing, I am concerned that the content may have been intentionally deleted.I need help with the following as soon as possible: Restore or help

Two frames on same page: Desktop 1 (long page with Tariffs block) and Desktop 2.On Desktop 2 button "Tariffs". Need: click → open Desktop 1 → scroll to Tariffs block.What I did: Created small anchor frame inside Desktop 1 above Tariffs. Set Navigate to → Desktop 1. Scroll to option either missing or shows frames from Desktop 2 instead of Desktop 1. Tried: dragging blue node, adjusting frame height, disabling Clip content, restarting. No fix.Question: How to reliably link from one frame to another and scroll to an internal element? Known bug or workaround?I'm a beginner, this is my first project in Figma. So please keep explanations simple. Thanks for your patience!

My design file is missing I have last link of that file attached below -Updated Figma -https://www.figma.com/proto/NjfCJRgthasJr5dHZs7OJ2/Post-Trade-Exceptions?page-id=0%3A1&node-id=917-11166&viewport=1221%2C3265%2C0.1&t=YlSUuLf1jAiTjwYl-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=917%3A11166&show-proto-sidebar=1Updated Figma -

Figma's MCP is incredibly difficult to use. Calling Figma MCP with ClaudeCode takes an extremely long time and consumes a lot of tokens when generating design files, and the generated quality is also low. All my design systems are actually based on Figma, and now I have to explore new design software such as Apple Pencil, Claude Design, and Open Design, migrating component assets elsewhere. It's heartbreaking. Figma could definitely be better than any other design tool; it's just really hard to use right now, and in the team's exploration of AI workflows, designers are forced to migrate assets.

Hi all,I submitted a public OAuth app for review on April 9, and as of today it's been about a month without any update — no approval, rejection, or requests for changes. The submission page mentions a 5–10 business day turnaround, so I wanted to check in here.A few details:App name: Worklayer Submission date: April 9, 2026 Client ID: [Redacted by moderator - May 10th, 2026] Testing instructions were included with the submissionTotally understand there's a backlog right now, but would really appreciate it if someone from the team could take a look and flag it internally, or let me know if anything additional is needed from my end.Thanks!

It is what it is.. burn points on sessionsn changes points are taken notr refunded nand then you have an unsaved sessions reverting back to a previous sessions this beats the wheel of death but is a never ending money buring issues that needs to be addressed cheers guys

Hello,I have published Figma plugin into review and its been sitting there for nearly month already. Is there anything wrong with it, I have not received any feedback for it. Can you please give me some information. Thank you in advance.Pavel

I can't find my Figma file. I worked on it last time, but I can't find it in my files or in deleted files. How can I recover it?Notification: Hmm, we couldn't find it... This file may have been deleted, moved, or become unavailable. Try contacting the owner of the fileI am the owner of this file from a second account. I can't find it. Please help and recover it!Link: []Best regards, Yuan

tried to access from an old link but it shows me this, but i have not deleted anyone of my projects

Hi team, My plugin:https://www.figma.com/community/plugin/1631524818589999437/css-scale-tool It is still in review after 9 days. Could you please let me know when this will be published?It is a very simple plugin that only helps developers convert CSS values in code. 

Hello Figma Review Team,I submitted my plugin for review more than 30 days ago, and it is still under review status. I would like to know the current status of the review process and whether any additional information or changes are required from my side.The plugin is an AI-powered tool that helps designers automatically generate text styles, color variables, typography, spacing, radius, and effects to simplify design system creation.I kindly request you to review the plugin or provide an update regarding the delay. Looking forward to your response.Thank you.

Hi,I submitted two plugins for review about a month ago, and both are still stuck in "In Review" status. I haven't received any email notification about the review decision.Plugin 1: Markdown | Auto Layout for FigmaPlugin 2: Merge Frames To PDFThis is well beyond the stated 5–10 business day review goal. Has anyone else experienced this? Is there a way to get the review team to look into this?Any help would be appreciated. Thanks!

I created a banner using Figma Site with a video background and a text with a video fill as well. It would look like this: (don’t mind the CTA buttons) Problems:the video in the text would not start, it would just be a static image. while the video background would play in preview. if I added Inner Shadow that shadow would not register at all on preview. After some tinkering, the text would not even show up in the preview at all.Video Settings are on default:Autoplay - onLoop - onShow Playback controls - offMute - onI’m stumped in trying to troubleshoot this. Anyone has an idea I can try? Also, I have paid account.

I'm finding that whenever I try to drop an embedded iframe (URL or HTML embed) into a component, it does not let me. If I try to create a component out of a frame with something that has an iframe embed within it the iframe just pops out of the component.  This is really frustrating to be because a core layout component I have includes an embed. Now half my site will have to be disconnected.  Figma Sites never shows an error (if should if this is the intended interaction). Is this a glitch?? Does anyone know a workaround?

I published a plugin named Promptify, and was unable to upload a new version, so I have another in review with the same name, but I need that to be the v2 instead of a different plugin

扣费问题，我下个月要结算120美元，但是我现在没有享受到对应的token，现在都没有费用了，我生成不到20张图片，什么问题？