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Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything. 

We’re seeing a recurring issue in Figma where files get stuck in a constant “syncing” state and fail to properly save changes. This creates several workflow blockers: Severe lag while working — interactions become slow or unresponsive during sync. Unable to close the browser tab — Figma prevents closing due to “unsaved changes,” even when everything should be saved. Version history overload — the system generates excessive versions because of the repeated auto-sync attempts, making the file history cluttered and harder to audit. As a design system designer managing component libraries, this issue becomes especially problematic. It interrupts handoffs, slows down updates to shared components, and increases the chance of file conflicts or outdated states being published. It directly impacts our ability to deliver high-quality, timely component updates.Requesting investigation into: Why files remain stuck in the syncing state Whether autosave is failing silently How version creati

As recently as last week I could bring in a screenshot and ask the lil frame bot to “recreate this in figma” and it would build a new frame with components, text, images etc. Now it just edits the image itself, and tries to make it look like it’s being edited in figma 😂 The old functionality was so nice! I’m sad to have lost it.

I work at a consulting firm, so there are a lot of different projects happening at the same time, along with many completed ones. I also work on multiple projects simultaneously.Right now I'm on a team with a lot of projects, and I need to switch between them several times a day.Earlier, it was very easy to open the latest files right from the preview and quickly scan through entire projects, since each project has a unique thumbnail style. Now the same task takes me much longer and requires more clicks. I have to open the folder first and then choose the file, whereas before I could open a file directly from the preview itself. It was easy to navigate and open recent files, fast and simple.Even when I needed to find a file that wasn't visible in the preview, it was still much easier to navigate.Please bring back the preview exactly as it was, or add an option in the settings or preferences to enable folder previews.

I have uploaded my plugin and it was accepted next day. Then I unpublished it to make some tweaks and hit Publish button again. 4-5 days of waiting and my plugin still is in review status.

Hi there. Since this morning I've had a problem with font weights in Figma. When I edit the text in a layer, the weight changes on its own, but the weight shown in the right-hand panel (the specs) doesn't update to match. So the displayed weight and the actual rendered weight are out of sync.It started this morning with no changes on my end (no plugin updates, no font reinstalls that I'm aware of). Font: Red Hat Display It happens on one specific file of this project I'm on: Desktop app on WindowsHas anyone else run into this? Is it a known issue right now?

Hello,I've been using Figma for a while, and I've been able to use PS5 DualSense's PS button to trigger interactions. However, I recently updated and all of a sudden, button inputs are reading the way they show up on https://hardwaretester.com/gamepad . Now I can't use the PS button (Home) as a trigger anymore. Does anyone know how to fix this? Thanks in advance! 

I design my emails in Figma and then chop them up using slices. I created a Claude skill that automatically exports Figma elements to Klaviyo, specifically these slices. Everything is working well EXCEPT - slices for some reason do not include any Figma images elements. which means no background images, no logos, product images, nothing. If i export manually it works okay.I noticed that if I export frames however, it works as intended but switching to frames is not an option for now.Figma team, please fix MCP or API so that when exporting slices via Claude MCP it includes images as well.

I have linked my prototype frames a lot of times it was for a manual pop-over in prototype but it gets disconnected again and again automatically after few days, also for some other frames as well it happens is this some bug or something else i am not able to understand I am using web version of Figma.

Hi! I upgraded my students to an education plan, I saw that the plan comes with AI credits. But after the verification and set up,  I realised the AI agent is completely missing. Can we request for AI agent to be reinstated for Education plan?  Or is there any way to undo the conversion to get back the AI agent, or any similar plugin we can use? It’s an irony that users on free plan gets to use it while those on education doesn’t..thanks! 

Previously, everything was working fine. My repository was connected, and I was able to push changes to Git without any issues. However, suddenly last week, the option to push to Git disappeared, and now the only two options I see in the dropdown are “Manage Git” and “Create Repository.”I’ve checked, and my repository is definitely still connected. I can see it in Figma, but for some reason, Figma also asked me to grant permissions to reconnect. I granted access, but the option to push to Git still hasn’t returned.I’ve already tried clearing the cache and reloading Figma, but nothing has worked.Could someone please help me resolve this? Should I completely disconnect my repository and try connecting it again? My only concern is that I’ve read you can only connect the same repository once, and I don’t want to risk losing the existing connection or creating further issues.Any advice would be greatly appreciated!

Hi, today when working on a file all the built-in shaders aren’t rendering when they still were previously (most recently yesterday). I’ve went through similar threads and troubleshooting (restarting figma, browser, desktop) but it still doesn’t work. I’d like help in resolving this issue thank you. Desktop app version 126.10.7 Browser-tested on Chrome 155, Firefox 155 (both WebGL 1&2 compliant) Not on any VPN or proxy macOS 14.8.7, Apple M1 Pro Free Figma plan

I would like to explain our current situation once again to make sure our issue is clearly understood.Our company has an existing Figma account named ConcertCare, which was originally created using a former employee's email address. Unfortunately, that employee is no longer with our company, and their email account has been deactivated. As a result, we are unable to access the original admin account or manage important account-level settings, including billing, payments, member management, and AI credits.Due to this issue, we recently purchased a new Figma Professional account under our company name, ConcertIDC, last week.However, our main goal is still to regain administrative control of our original ConcertCare account rather than continue with a separate account.We would like to request your assistance with the following: Transfer the admin/owner access of our existing ConcertCare account to a currently active company email address. Add our current company members to the existing

Summary: After performing a Library Swap, frames with a specific variable mode ("Light") applied are rendering the incorrect mode ("Dark"), despite the UI indicating that the correct mode is selected.Steps to Reproduce:1. Open a file containing frames with variable modes applied (e.g., a "Light" mode from a specific Variable Collection).2. Use the Swap Library feature to switch the source library to a new version/library with equivalent variables and modes.3. Observe the frames that were previously set to "Light" mode.4. Attempt to toggle the mode from "Light" to "Dark" and back to "Light" via the Layer panel.Expected Behavior: Following the library swap, frames should correctly render the variables associated with the "Light" mode. If the UI says "Light," the visual output should match.Actual Behavior: The frames render as "Dark" mode visually, even though the Layer settings panel explicitly shows "Light" as the active selection. Manually toggling the modes in the settings does not fo

안녕하세요. Figma 고객지원팀 담당자님.현재 Figma Organization 플랜을 사용하고 있습니다.오늘(2026년 10월 13일), 실수로 Full 시트 1개를 추가 승인했습니다.실수를 인지한 즉시, 승인 후 몇 분 이내에 해당 계정을 조직에서 제거했습니다.추가된 Full 시트도 삭제하려고 했으나, 어디에서도 삭제할 수 있는 옵션을 찾지 못했습니다.계정을 거의 즉시 제거했음에도 불구하고, 2027년 1월 11일에 $490.03의 추가 요금이 청구될 예정인 것을 확인했습니다.추가된 시트를 제거하는 방법을 찾는 데 시간이 소요되었지만, 해당 계정 자체는 실수로 승인한 후 몇 분 이내에 제거했으며 실제 디자인 작업에도 사용되지 않았습니다.이번 건은 의도하지 않은 승인으로, 실수를 인지한 즉시 조치한 사항인 만큼 다음 내용을 요청드립니다. 실수로 추가 승인된 Full 시트를 구독에서 제거해 주세요. 청구 예정 금액인 $490.03을 취소해 주세요. 이번 실수로 인한 추가 비용이 발생하지 않는지 확인해 주세요. 청구 예정일 이전에 해당 문제가 해결될 수 있도록 검토와 도움을 부탁드립니다.감사합니다.

I accidentally subscribed to the student plan with my personal email and not the school’s one.can I transfer my plan to the other account? please help me😭

When I invite a new user to a Figma team and give them access to the entire project and its folders, the folder contents are not displayed consistently.Some folders appear completely empty, while others only show some of the files. In some cases, all files are visible as expected. The user has editing access to the team/project, but they still cannot see all of the files and folders they should have access to.As a workaround, I have to manually invite the user to individual folders again, even though they already have editing access at the team/project level.

i keep getting "fetch failed" on every generation attempt, no matter which model i use or if i replace/delete the input image. also restarted weavy and it doesn't help.

Hello,I would like to request a refund for my most recent Figma charge (Invoice S8TCCPLQ-0002, issued October 12, 2026, total $44).I did not intend to purchase additional paid seats and was not aware that the seat changes would result in these additional charges. I expected my subscription cost to remain similar to the previous month, so the $44 charge was unexpected.I am a university student and this unexpected charge is a significant financial burden for me. I would greatly appreciate it if you could review the charge and issue a refund, particularly for the unintended additional seat charges.I would also like to remove any unintended paid seats so that I am not charged for them again next month.Thank you for your help. 

실수로 다른 멤버를 full seat 로 올려버렸습니다. 즉시 삭제했는데 환불이 되는지 여쭤보고 싶습니다.I accidentally upgraded another member to a Full seat. I removed it immediately, and I'd like to ask whether I can get a refund. 

I built a Figma companion plugin that allows an external hardware controller to interact with the Figma canvas (create shapes, align layers, toggle visibility, export images, etc.) via localhost HTTP.It was rejected with the reason: “not able to approve apps that overlap with native capabilities in the Figma MCP server” and suggested using the use_figma tool.However, the MCP server is not a viable alternative for this use case:OAuth is restricted to approved AI clients only (Claude, Cursor, VS Code, etc.). Custom applications cannot request the mcp:connect scope. The local desktop MCP server is read-only — use_figma is not available. The REST API cannot write to the canvas.My plugin is not an AI tool — it’s a hardware device integration. The companion plugin architecture (Plugin API + localhost HTTP) is currently the only way for a non-AI external application to write to the Figma canvas.Is there an alternative pathway for hardware integration plugins? Or is there a way to request MCP

Hi everyone! I’ve been accepted for Config, but I registered using my previous company’s email and Figma account. I’ve since moved companies and can no longer access that account to update my registration, email, and company details for the event badge.Has anyone run into a similar situation? Were you able to get your registration details updated? Would appreciate any pointers. Thanks!

Hello,I am requesting a full refund for the annual Figma Professional subscription that was charged to my account by mistake.My intention was to subscribe on a monthly basis, but I accidentally selected the annual billing option. I canceled the subscription as soon as I realized the mistake and have not intended to commit to an annual plan.I understand that Figma’s general policy states that subscription payments are non-refundable. However, this was clearly an accidental purchase, and I am asking that my case be reviewed as an exception.I would like the annual charge to be reversed in full. I am still willing to continue using Figma under a monthly subscription, but I do not agree to the annual billing that was processed unintentionally.Please escalate this request to the appropriate billing specialist and confirm whether a full refund can be issued.Thank you for your prompt attention to this matter.Best regards,Krista

현재 학생요금제를 사용중인데 요금이 결제되었습니다. 환불과 이후 결제가 되지않게 조치 부탁드립니다. I'm using the student plan, and the charge has been processed. Please arrange for a refund and ensure the payment is not processed.

Hello Figma Support,My ticket number is #2188354.I recently settled two bills on my account yesterday. The total amounts were higher than we expected, and we acknowledge this was our oversight and have completed the payment.My main concern: after making these payments, an upcoming annual bill dated December 17 still appears on my account.We originally ordered 4 seats, but we only need 2 seats in practice. We do not require the extra seats covered by this upcoming annual charge.I’m reaching out to request one of the two options below:Cancel this upcoming annual bill; OR Switch our subscription to monthly billing, so we are only charged for the months we have utilized.Could you please help review my account and advise how to proceed?(screenshot redacted by the moderator due to PII)Thanks