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I wanted additional credits only for one of the month and now figma is charging me for every month by default. How can I reset to only my base sub plan and not additional credits. I haven’t used any credits since last 2 months and being billed (for additional 2000 credits), whereas my base plan already offers me 3000 credit points. 

Hello~ first time posting here but would anyone have an extra ticket to spare or sell to the DC watch party?? I’ve never attended the event and I have a few friends going. I thought I RSVP’d a while back but it seems that I never did. If anyone has a ticket to spare, it would be greatly appreciated!  

I recently got my Figma to upgrade to the educational plan, but still it shows 0 AI credits , as it's an emergency, as I wanted to submit my project tonight; I want AI credits immediately.

We are currently exploring a solution to enable automated localization of Figma-based UI screens as part of a larger enterprise workflow.Use Case OverviewOur goal is to build a Figma-based translation pipeline that:Extracts text from Figma design screens Sends the extracted text to an external localization system (e.g., Localize) Replaces the original text with translated text (e.g., German) within the same Figma design Exports the updated screens as images (PNG/JPEG) for downstream usage (e.g., documentation such as IFU manuals)What We Are Trying to AchieveWe want to provide a seamless experience for end users, where they can:Input a Figma design (or screens) Select a target language Receive back the same Figma screens with translated text appliedKey Questions for Figma TeamWe would like guidance on the following:Text ExtractionBest practices for extracting all TEXT nodes at scale via the Figma API Efficient ways to traverse and manage large design filesText ModificationRecommended ap

HI team I forgot to cancel the planWould you refund this invoice?  [invoice redacted by forum moderator to remove PII]

Support for creating high-fidelity wireframes, mock-ups, and interactive prototypes with the ability to collaborate and test design templates for digital dashboards. • Real-time collaboration and commenting capabilities for teams to work simultaneously on designs with permission control (view-only, comment-only, and edit access) for secure collaboration with external stakeholders or clients. • Integrated version control to manage changes, with a history log and the ability to revert to previous versions. • Integration with tools like Slack, Jira, and Trello for streamlined project management and communication. • Plugin ecosystem for added functionality (e.g., accessibility checks, lorem ipsum generators, custom icon libraries).Professional plan.

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Hello Figma Support Team,We require an urgent investigation regarding file deletion activities performed by the user REDACTEDWe would like to obtain detailed audit logs and activity records related to:File deletions (Drafts, Projects, Teams, and Shared Files) Permanent deletions, if applicable File ownership changes File transfer activities Project or team removal actions Timestamps (UTC and local timezone if available) IP addresses associated with the activities Device/browser information used during the actions Any recovery options available for the deleted filesUser Email: REDACTEDPriority: Critical / Business ImpactingWe are currently investigating missing design assets and need to determine whether files were deleted, transferred, or otherwise modified by this user.Please provide:Complete activity logs for the specified user. Details of all deleted files and projects. Recovery options for deleted content. Any additional audit information available under our subscription plan.This

I am working Hindustan Foods Limited.

My AI is not working, Everytime it shows " Something went wrong, Please Try again".

Request to Recover Missing Figma FileHello Figma Support,I’m contacting you because one of my Figma files has disappeared unexpectedly.The file is no longer visible in my account, and other team members also cannot find or access it. I already checked Drafts, Recent files, and Trash, but the file does not appear there.Here is the information I have:Account email: [redacted by moderator to remove personal information] File name: FIXINO Team / Project name (if applicable): TEAM Approximate date/time when it disappeared: TODAY File link (if available): [redacted by moderator to remove personal information]   Could you please check whether the file can be recovered or help identify what happened?Thank you for your support.Best regards,amirhossein. 

quick survey for anyone who uses Figma at work regularly — takes about 15 min and pays $45. you qualify if you're US-based, employed, and actually use Figma (not just have it installed lol).designers, devs, PMs, marketers all great!link here: https://terac.com/interview/start/r/7e7e8f01-4d62-4044-9b27-b41d66223262Please let me know if you have questions!

I ran into an issue recently where an outgoing internet call wouldn’t connect, and the app just showed a generic error message. No clear explanation, no guidance — just a code.It made me think about how we design these moments. When a call fails (a VoIP error code), the cause could be anything from a weak connection to a backend issue, but users don’t really care about the technical side — they just want to know what to do next.How do you approach designing these kinds of error states? Do you keep it simple and friendly, or provide more detailed troubleshooting info somewhere in the UI?Would love to hear how others handle this in their products.

Hey everyone. Alexander here, maker of a Figma plugin called Design System Sync. Posting because I just shipped a feature that solves something nobody talks about: even after a "successful" token migration, half your components are still hardcoded with raw hex. I kept seeing this in our own files. Library updated to variables, design team happy, PR merged. Then a month later someone notices a button still shows the old brand colour, because three properties on one variant never got wired up. By that point nobody remembers which migration missed it. The new feature is called **Unwired detection**. The plugin scans every component and surfaces which properties still use raw hex codes instead of your variables. A new card on the scan results shows the count. Click in and you see the exact component, the exact property, and which variable you probably meant to use. So before you ship a rebuild, you actually know if the migration was complete instead of finding out months later. Free tier c

Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.

Hi Figma Support,I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund.This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved.However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully.Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue?This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team.Thank you.

Hi Figma team,I just saw that Config tickets have sold out and I’m gutted — I was literally in the process of getting budget approved when it happened!I attended last year as a student and it was genuinely one of the best design experiences I’ve had. Now that I’m a new grad working professionally in design, I was really looking forward to coming back and experiencing Config from a different lens.I completely understand if there’s nothing you can do, but I wanted to reach out on the off chance there’s a waitlist, cancellation spot, or any alternative way to attend.  Config is such a special event and I’d love to be part of it again.SanjhalProduct designer

I’m trying to get in touch with the sales team so I can get a quote for my CTO. I’m the lead designer and UI dev at our company and I want to move away from our current design tool as soon as possible. Would anyone mind sharing their experience with lead times for contact from the sales team please?

Hi team,We are moving from SketchApp to Figma, we have some queries as follows: 1.⁠ ⁠If we will move from Sketchapp to Figma, can all sketch files be imported into Figma?2.⁠ ⁠⁠ we purchase full seat, then is it possible that one designer and one developer can use the same seat?3.⁠ ⁠⁠ also is there any third-party prototyping tool will be required?4.⁠ ⁠⁠ how many projects are allowed to create?Can you please tell us and guide us for moving to the software that will be very helpful for us?

We kept losing track of Figma comments during handoff and sprint planning, so we built Figinbox.It automatically converts Figma comments into Jira tickets so teams can track design feedback without manual copy-pasting.Trying to make client - designer - developer collaboration smoother and reduce missed comments during implementation.Would love to hear how others manage this workflow.

Hello, I am currently looking for a web designers and clients which have been used web designer service for participating in student project about design-client collaboration prototype. I need someone who can share about pain points, problems, challenges, workflow, process. I will need real participant 2 to 5 people which will also give feedback on the produced prototype later, evaluations, everything else  required like interviews questions to real users. Please respond if intrested it is voluntary and very interesting project. 

Hi everyone,If you're thinking about taking a tour to Spain, we now have a comprehensive package that will make it easy for you to see the best attractions in the nation.Our Spain tour includes:Comfortable hotel stays in major citiesGuided tours in destinations like Barcelona, Madrid, Seville, and GranadaAirport transfers and intercity transportationFlexible itineraries tailored to your preferencesFull travel support throughout your journeyWhether you're traveling solo, with family, or as a couple, we can customize the package to match your budget and interests.If you're interested or want more details, feel free to reach out—I’d be happy to help you plan an unforgettable Spain experience!Thanks 

Hello guys. Hope you have a great evening. I have a problem with nested components. I have my Avatar component and want to nest its properties into Header component. The properties i need is Avatar type and Avatar size. When i try to change the size ot f my Avatar size in Header instance it doesn’t work. It just changes the content inside but not the frame itself. I’m going to upload some screenshots for clarity. Any tips?So what you see on the screenshot are the three sizes of the Avatar instances and when i try to change to, lets say, size-small inside the Header instance it only changes the icon inside the avatar but not the avatar frame.It could be that i build the avatar component wrong ... 

Hey everyone, in this short little post I want to share with you the idea that I had. Basically I am using slots not as advertised that you can add multiple instances to the slot, but I use it specifically to only insert one instance at maximum. But there’s a twist to it, I use it as an “predefined Injection spot”.What does that mean? Well exactly what it says. I use the slot within a component to decide exactly where the content later will be placed within. And by that I mean the Z-stacking of elements. The slot is filling the entire height and width of the device for this use case.I always wondered how design teams actually store their designs on canvas. Do they add smartphone bezels? Do they add the notch for iPhones? Some maybe, some maybe not. But we all add toolbars and system-keyboards (things that are ALWAYS on top of the designed content)For quite some time I wanted one component to rule it all. And now I basically made it:(This image is not a simulator, it’s a frame with a to

Hello everyone! My name is Ahmed Mouatassem Goubi, happy to be joining the Figma community.I've been using Figma and a few other design tools for quite a while now, both as a designer and as a founder. On the design side, I'm always looking to connect with other designers to exchange ideas, share feedback, and critique each other's workOn the product side, I'm currently building a website and app as CEO of my company, like many early stage startups, we're working through a bunch of UX challenges to make the experience feel smooth and intuitive, tackling them one by one.Looking forward to learning from this community and contributing where I can! If you're interested in an internship or would like to contribute to the project, feel free to reach out on discord @Sayence😉