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Help for existing subscription cancel and help for data/user migration into Group account

  • June 25, 2026
  • 1 reply
  • 27 views
Benedek Miklós

Dear Team,

I need help regarding an existing account cancelation. I don’t know who is our sales rep.

Our company name is MMS Communications Hungary Kft - Publicis Groupe Budapest. 

Our existing account is Organization level. But we need to move all of our users and existing data into our Group Account which is Enterprise. I need to contact with those people who can help to cancel or shift can be happen before the renewal of existing account subscription - I’m not sure how to can be done technically. 

 

Could you please reach me as soon as possible in order to connect the stakeholders with your experts.

Thank you.

Best regards,

Miklós

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • June 25, 2026

    Hi ​@Benedek Miklós , thanks for reaching out! Celine from the Community Support at Figma here!

    I can see that you've already contacted our Support team regarding this request, thanks for doing that!

    Since this involves migrating your Organization plan into an Enterprise account and coordinating the cancellation of your existing subscription before renewal, our Support team will be best equipped to help. I've gone ahead and added a follow-up note to your existing case for visibility.

    Please keep an eye on your inbox, as the team will continue the conversation with you directly and help coordinate the next steps. Thanks for your patience!

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