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I can't access my account

  • June 28, 2026
  • 1 reply
  • 12 views

Mohamed Essam

Dear Figma Support Team,

My name is Mohamed Essam, and I am writing to ask for your assistance regarding my Figma account.

Unfortunately, I accidentally deleted the Google account that I used to sign in to my Figma account. I have currently forgotten the login details and I am unable to recover that Google account at this time.

However, there is a very important project stored on my Figma account, and I believe that you may still be able to access or help recover it. The project is named "الأوائل - Elawael", and it is an investment project that I worked on very hard for nearly a month.

Due to personal pressure and the circumstances I was going through, I did not realize that I had deleted the Google account associated with my Figma account until it was too late.

I kindly request your help in regaining access to my account or at least recovering the project files, as they are extremely important to me and I urgently need them.

Previous email associated with the account:
[Redacted by moderator - 2026/06/28]

I am fully willing to provide any additional information or verification details required to prove ownership of the account. I can also provide details about the project, its contents, and any other information necessary to verify my ownership.

Thank you very much for your time and support. I sincerely appreciate your assistance and look forward to your response.

Sincerely,

Mohamed Essam

1 reply

Tom Reem
Figmate
  • Figmate
  • June 28, 2026

Hey ​@Mohamed Essam, welcome to Figma Forum, and thank you for reaching out. I understand how important this project is to you, and I want to make sure it gets the attention it needs.

I'm not able to access or reset account settings from this public space, but I can confirm that our Product Support team has your request. Your ticket number is: 1985534, and they'll need to verify some details before they can proceed. They'll reach out at the email tied to your Figma Forum account since the original Google account is no longer accessible.

We've also removed the personal information from your original post to protect your privacy. The team already has everything they need to begin their review.

Please keep an eye on your email inbox for next steps. Appreciate your patience as we get this sorted out.