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Question Regarding the Downgrade

  • August 28, 2026
  • 1 reply
  • 11 views
山本　晋平

貴社サポートチームよりダウングレード通知を受け取りました。
指示によると、ダウングレードを進める前に複数のチームを1つに統合する必要があるとのことです。しかしながら、このプロセスには追加の時間が必要となり、8月30日の更新日までに完了できない可能性があります。
更新日までにダウングレードが完了しない場合、ビジネスプランの料金は請求されますか？この点についてご説明いただければ幸いです。
ご協力ありがとうございます。

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • August 28, 2026

    Hi ​@山本　晋平, Celyn from the Figma Community Support team here. Thanks for reaching out, I hope it’s alright for me to reply in English.

    I understand your concern about the upcoming August 30 renewal while you work on merging your teams. I’ve taken a look at your support ticket (#2090090) and can see that someone from the team is currently assisting you there. I also saw your latest reply, so please allow them a little time to review the details and get back to you.

    I’ve added an internal note to let the team know that you’ve followed up with us here on the forum as well. Since we’re unable to handle billing-related issues directly in the forum, our Billing team will be best placed to confirm how your upcoming renewal may be affected and guide you through the next steps.

    Thanks so much for your patience while the team looks into this for you!

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