Ask the Community

Hey everyone,This is Lia, I’ve been working on a web design project that connects homeowners with local contractors. My goal is to create a clean, trustworthy, and easy-to-navigate user experience for both customers and professionals.I’m trying to figure out how to simplify the onboarding flow — like, how do you make sign-up and service requests feel effortless while still collecting all the necessary details?I’d love to hear your thoughts on layout ideas, design hierarchy, or anything that could make this type of marketplace more user-friendly. What do you think works best for platforms that serve two different user types?

Hi everyone 👋I previously had access to the Figma Education Plan through the Google UX Design Certification on Coursera. I’ve now completed that program and I’m continuing to grow my portfolio while transitioning into UX design. When I tried to re-verify my Education plan this week, it asked me to be verified by a bootcamp admin. However, I/m not currently enrolled in any bootcamp or full-time program. I emailed education@figma.com twice but I haven’t received a response yet. Is there any alternative way of independent leaners or recent graduates to get verified? Even a short extension (6 months) would be extremely helpful for my portfolio projects and career transition. Would really appreciate any guidance🙏Thank you!Anuradha Singal(redacted by the moderator due to PII)

Hi everyone,I’ve been trying to recreate this animation: https://www.instagram.com/reel/CaenEwTg-Kf/?igsh=MWZlb3AzYWswdWQwOA==I managed to get to the last step, but I can’t find the Smart Animate option anywhere in Figma. I’ve tried multiple times, but it just doesn’t appear.Has anyone experienced this or knows how to fix it? Any help would be greatly appreciated!Thanks in advance.

I have a logo created in Canva. I use Canva “Transparent” feature to download. Looks fine. When I upload to Figma, the background is either black or white, depending on what version of logo I uploaded.Is there a fix for this? I see there was an issue a year ago.

For my business, I have been requested to accept designs through FIGMA.  I will not be creating the designs, just consuming them.  How do View Seats work (I’m assuming that is what I need)?  Does each client need to provide me with a View Seat for their designs?  Can I get a view seat from the Free plan and use that to access any design?  Do I need to have my own paid plan?Example Scenario:  Three separate clients want to submit designs to me in FIGMA.  What do I need to do in order to access those designs?Thanks for any assistance!

Hi,I’m learning Figma Sites for the first time and following each step carefully to understand how it works. I built a simple layout with text on the left and an image on the right, using auto layout for everything. When I copy it into Sites, select my frame, and change the auto layout setting to “Fill container,” nothing happens — it doesn’t resize as expected. I followed the same steps shown in the YouTube tutorial, but my file behaves differently. Could you help me figure out what might be wrong?

Got these errors but did not get any other information and does not effect using.Does anyone know how to fix this? [Violation] Potential permissions policy violation: camera is not allowed in this document.[Violation] Potential permissions policy violation: microphone is not allowed in this document.[Violation] Potential permissions policy violation: clipboard-write is not allowed in this document.[Violation] Potential permissions policy violation: display-capture is not allowed in this document.

HELP NEEDED.  Our CTO went missing, mailbox registered by him to our FIGMA is not paid, thus I can't access our file.  What options do I have?

Hi Figma team, hope you are doing well. I am currently starting my third year as a student and for the last three years I have had a student account with you. Unfortunately I have missed my renewal date and am looking to re- register. What can I do? I have tried through various links and am still having trouble. thank you for your help, Noa

Hi everyone,I'm currently working on a project using Figma Make and have created a mockup that I plan to share with a client. However, I would like to disable or hide the chat history before sharing the link.Is there a way to turn off the chat feature or prevent the client from seeing previous comments and discussions?Any advice or workaround would be greatly appreciated.Thanks in advance!

Bonjour à tous,Est-ce que quelqu’un peut me dire pourquoi mes défilements verticaux fonctionnent bien dans une prévisualisation Figma mais plus dans une prévisualisation Anima et en core moins bien sûr une fois que Anima a fait le codage en html ,Merci…

Hello, I once had figma’s education plan but now it expired. I tried to reapply but it says “Verification Limit Exceeded” does this mean that the you can only have the education plan for only one time?

I have created a library of icons, some harvested from an icon library, some created in Illustrator etc. The icons are all vectors set up as shown:I have used these icons in buttons with 2 states default and pressed, the pressed state is the inverse of the default - simple monochrome. The colours are selected from a colour style:the buttons incorporate an instance swap for the icon. The issue I am having is that when I insert an instance of a button in the pressed state the icon in the pressed state behaves randomly, sometimes remaining black when it should be white. Default state is always OK, random behavior always occurs in the icons that have been recoloured in the pressed state. I am sure there are some best practices for creating icons and I am doing something fundamentally wrong. If anyone has a foolproof method for ensuring icons respect the colour state set in the button variant I am all ears!!full disclosure: not all the icons are noe set up the same as I have been experiment

Im a student and for my college activities i need figma education plan, i used figma in the previous two semesters but now i cant verify my account no matter how much i tried, i either get error or verification limit exceeded and all im trying to do is send my student info in order to get education plan pass. Can somebody tell me where exactly should i send my student info in order to get this plan and how long will it take for me to get my education plan? 

Hello everyone,I’m looking for some guidance on hiring a professional to help manage my online presence. Recently, some outdated or misleading information has started affecting my personal brand and business reputation.I’ve been advised to work with a Reputation Management consultant, but I’m not sure what to look for or how to evaluate one. Has anyone here worked with a consultant like this before?What should I expect in terms of cost, strategy, and results?Any recommendations or red flags to watch out for would be greatly appreciated.

I have created files sitemap.xml (13 links) and robot.txt in public. But when checking robot.txt I am redirected to the main page, and sitemap contains only one link to the main page. Google Search Console also sees only 1 link in sitemap. Requested help from the support but still no answer. 

Figma components in Figma Sites:What is the way a dissolve works at all?What is the way to copy and paste anything from figma reg to figma sites?What is the way nested components work in figma sites?What is the way video fills the auto layout container?There’s no way they launched without these capabilities I cannot find a way.

Why can’t I just export the selected pdf files merged and compressed?

When I’m selecting a color variable the previews aren’t showing even though my library is enabled and I’ve already tried restarting Figma and my computer? I’m also not on Figma beta

Hi all, I’m running into a frustrating situation in Figma with component instances and variable propagation.I have a button system structured like this: _button/dna → skeleton (spacing, padding, icon placement, pill shape) _button/style → layout + state layers (including hug/fill variants) button/theme → color variables applied to layers in _button/style The problem: When I change a color variable in button/theme, some instances don’t update. Even overrides that aren’t related to color — for example, changing an instance from “hug” → “fill” — blocks variable updates. To work around this, I’ve had to create many extra variants in the theme component to cover each hug/fill combination so variables propagate, which is messy and hard to maintain. This feels like a workaround for a Figma quirk: any override on an instance, even unrelated to color, can stop variable updates from propagating.

I am creating a lo-fi digital prototype in Figma.  All of my connection nodes work in my prototype in preview mode except for the following….”Back” arrow created by using the “line point” tool.  In prototype mode I am able to connect each point to it’s proper page, but when I play my prototype, I get Nothing on every one of the pages that the Arrow is on.  I have tried enlarging the stroke width on the arrow.  deleting the arrows and creating them again.  I am missing something and would appreciate the help.  Thank you...Angel

Hi everyone,As deadline for re-verifying our Education status (29 September) is coming up, I’m very worried our team may not complete it in time, which could impact ongoing design projects. Our issue: VUS (Vietnam-USA Society English Centers) does not appear in the Vietnam academic institutions list during the SheerID verification step. Because of this, we cannot proceed with re-verification for Figma Education. I submitted a support ticket to SheerID last week asking to have VUS added to the schools list. However, the response I received did not resolve the issue (screenshot attached).SheerID Customer Support responseHas anyone faced a similar problem, or does anyone know the best way to resolve this quickly? Any advice or support would be greatly appreciated!Many thanks,Hung.

How do I make these red rectangles disappear in my edit page?? These aren’t appearing in the actual site though… I’m 30 minutes into Figma, im a highschool student and I have to finish my project quickly pleas e help 😭 

Hey everyone, I’ve noticed that my website, which hosts a YouTube Thumbnail Downloader tool, is loading very slowly and sometimes doesn’t open at all. I’m not sure if it’s a hosting, cache, or API issue. Can anyone help me figure out what might be causing this problem and how to fix it?

I am creating an ‘infinite’ photo gallery. Basically a grid of images in various orientations that extends in all directions. I am creating empty rectangles to make the grid shape and then have other people paste their images into each rectangle. The problem I am having is a lot of the rectangles were rotated so when the image is pasted into it, the image is also rotated. Is there a way to make all the rectangles ‘forget’ how they have been rotated and just work as a regular container for the images? thanks